Michael Poole Billingham reviews

★★★★★ 5/5

Trustpilot

Great service from start to finish

Great service from start to finish. Kept me informed and answered any questions I had. I would highly recommend them.

Paul · 8 August 2025

★★★★★ 5/5

Google

I have both sold my property through Michael Poole and rented a property through Michael Poole. From the very first visit from Matthew to all the follow ups with Gillian, Lucy and Debbie. The level of professionalism is excellent and they …

RNP · 8 October 2022

★★★★★ 5/5

Google

Having never sold a property before, and with the market currently being 'Hot' I set about finding myself an estate agent, and opted for Michael Poole purely based upon them being competitely priced. Living out the area I needed someone to …

Nathaniel · 8 October 2022

★★★★★ 5/5

Google

We initially had our house up for sale with Michael Poole Billingham office with the primary contact Debbie. We have numerous viewings and received and accepted an offer. The process was proceeding along and we had picked a new build house …

Alan · 8 October 2022

★★★★★ 5/5

Google

Debbie at the Billingham office was absolutely fantastic. Debbie provided a great customer service, the regular the updates were so helpful, queries answered in an efficient & timely manner. …

Tracy · 2 October 2023

★★★★★ 5/5

Google

Great team and even better platform. We use the probate platform constantly and have generated lots of probate instructions from it! Fully recommend!

Paige · 24 June 2025

★★★★★ 1/5

Trustpilot

Bad experience!

I rented a furnished apartment through Michael Poole and it has been a really disappointing experience. The apartment was extremely dirty when I moved in (despite that wasn't reported on the inventory check), a wardrobe door was hanging broken and almost fell on me few times, multiple bulbs (including in the shower) were not working, a chair was broken too. Those problems should have been sorted before my move in, considering they knew about my moving a month before I got the keys.I had to change the bulbs and to fix wardrobe and chair by myself, because being lockdown they couldn't send anyone for a long while, and despite not “emergencies” I needed those things to be fixed, but none refund me for those jobs.When I left the apartment it has been told they would keep part of the deposit to put back in the original place old, dirty and rusty items I have moved in a cupboard because they were just taking storage space...of course everything I fixed/changed and the deep cleaning I had to do when I moved in it hasn't been even consider to refund me.I really would suggest anyone who is thinking to go through this agency to think twice, they are really unprofessional, if they act so poorly on letting I can not imagine the problems you could have during sales.

Laura · 10 November 2021

★★★★★ 5/5

Google

We have recently moved from a house to a bungalow and the staff were extremely helpful with advice and encouragement. We would certainly used them again should we ever want to move again.

David · 22 June 2023

★★★★★ 1/5

Facebook

Tried to get a viewing on a property that they had the keys for - had to wait nearly two weeks to view and the day before they cancelled as the house had been sold through another estate agents. Wish I’d rang them now. Terrible estate agents - difficult to get through to and appalling service.

Natalie · 29 August 2019

★★★★★ 5/5

Google

OUTSTANDING We sold and purchased our homes through Michael Poole in 8 weeks. Customer service from Sam was amazing she kept us informed throughout on both sale and purchase. We loved the photos Ian took. Personal second to none service. Highly recommend

Caroline · 22 June 2018

★★★★★ 5/5

Google

We sold a property with Michael Poole, excellent service from start to finish, staff very professional and friendly with good advice on marketing and help with legal advice. …

Michael · 2 October 2023

★★★★★ 5/5

Google

Very helpful staff, who provided help and information which was difficult to obtain from our solicitors.

David · 22 June 2024

★★★★★ 5/5

Google

I would highly recommend Michael Poole for selling your home. I used the Billingham branch and can’t fault them at all. They were supportive and helpful throughout the whole process- from the initial enquiry, to the photographs and advert …

Jo · 8 October 2022

★★★★★ 5/5

Google

Although we are in the early stages of the process, so far our dealings with Michael Poole (with notable mention to Gillian) have been extremely positive. They are courteous, quick to respond, knowledgeable and focused on the best outcomes for their clients. A real pleasure to work with them.

Mike · 22 June 2021

★★★★★ 5/5

Google

Sold my house in a couple of weeks after 6 months with purple bricks. (never ever ever use purple bricks). I would recommend Michael Poole Massively. Customer service, Speed and Communication was outstanding. Thanks to Matthew and Megan …

Ben · 8 October 2019

★★★★★ 5/5

Google

OUTSTANDING We sold and purchased our homes through Michael Poole in 8 weeks. Customer service from Sam was amazing she kept us informed throughout on both sale and purchase. We loved the photos Ian took. Personal second to none service. Highly recommend

Carrie · 31 July 2017

★★★★★ 5/5

Trustpilot

Amber did a fantastic service up to…

Amber did a fantastic service up to completion. Very proactive in keeping us posted on all developments through the selling process. Simply the best service I have experienced in buying or selling property. Well done Amber you are a credit to your company.

Michael · 6 September 2024

★★★★★ 5/5

Google

A nice company to deal with. I have used them several times in the last couple of years and would do so again. Fair and thorough, and if they get something obviously wrong in the inventory they are happy to correct it and quickly too. Good value and have always been available when I want them. It probably helps that at the end of their visit I am around to discuss any significant areas of concern for them so we are not getting our wires crossed.

Nick · 3 July 2021

★★★★★ 5/5

Google

Absolutely brilliant service from Steve and Dee. Nothing was too much trouble:,always available, calm in the face of adversity..just like having your own private agent...nothing too much trouble for the 2 of them ..we'd give them 10 out of 10

Richard · 19 August 2022

★★★★★ 5/5

Google

Bought a house recently via Billingham office. Debbie, my sales negotiator was brilliant from start to finish with her support and helping the purchase go smoothly. Very happy and would recommend.

Deborah · 22 June 2023

★★★★★ 1/5

Facebook

Terrible estate agents. They are rude when they speak to you on the phone. They charged us for fast tracking our checks and we were last in the chain to get them back, took even longer than the standard time. Never got an apology. They do very little to actually help sell your house, there only solution is to just keep lowering the price. We asked for our house to be featured on their social media page relentlessly, to spark interest page and they couldn't be bothered. We were ignored from start to finish.

Selma · 6 June 2021

★★★★★ 5/5

Google

Fantastic experience using Michael Poole. Extremely friendly and great communication throughout the whole process. Thank you.

Daz · 11 August 2025

★★★★★ 5/5

Google

Excellent service from Michael Poole Estate Agents at Billingham for the sale of our house. They went above and beyond helping chase things through with solicitors etc. Would highly recommend!

Graeme · 22 June 2023

★★★★★ 5/5

Google

Amazing customer service had nothing but positive and informative interactions with everyone at the Billingham branch. Especially Samantha Foxton who is a breath of fresh air, would highly recommend using this branch and estate agents. Thank you for everything

Jenna · 22 June 2018