Trusted Agent profile · Billingham, County Durham
Verified
★★★★★
1,125 reviews across 4 platforms
10 Town Square, Billingham, County Durham, TS23 2LY
Part of Michael Poole, see every office.
Michael Poole's office in Billingham, County Durham, at 10 Town Square, is rated 4.7 out of 5 across 1,125 reviews on four platforms, including 842 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026.
842
Reviews on Google
This office
42
Reviews on Facebook
Business-wide
4
Reviews on View Agents
This office
237
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Michael Poole Estate Agents are passionate about our town and have an intimate, unrivalled knowledge of the area. Our town centre has everything you’d expect and a few things you might not! For more than 50 years now, the town centre has played host to the Billingham International Folklore Festival. Dancers and musicians come from around the world to perform traditional and contemporary dance and Billingham Forum Theatre has seen more than its fair share of big names perform on stage. sShould you be searching for an estate agent in Billingham Wolviston, Wynyard and Hartlepool to put your property on the market our Sales Agents will be happy to help and arrange a free market appraisal? If you are a landlord considering letting your property in Billingham, Wolviston, Wynyard and Hartlepool or need advice our ARLA qualified Lettings Agents are on hand to support you.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Billingham office, from every platform, shown as written. First names only.
5/5
GoogleReally good marketing campaign. Our house had previously been listed with another agent and had very little interest in 3 months, within a month of switching to Michael Poole we had an asking price offer. Selling process was smooth …
We are happy to hear this, Mandy. Thank you so much.
5/5
TrustpilotIngleby branch excellent customer…
Ingleby branch excellent customer service
5/5
GoogleGreat service and communication throughout our purchase by Paul
Thanks Harvey for this great review. Really appreciated. We wish you many years of happiness in your new home.
5/5
TrustpilotGreat from start to finish
Great from start to finish Fantastic communication throughout process Professional and friendly service - would recommend
5/5
FacebookJust wanted to give Vicki Phelps in particular, (and also a mention to Victoria Wood as well for rushing her curried noodles to come out to see me!) a well deserved 5 stars for the time and sheer effort she's put into selling my home for me. She keeps me posted on things when she's not even at work, when she's in bed and it's 11pm at night, if she's dealing with her kids and probably even emails me while she's in the shower!!!! Absolutely full of personality, bubbly and a wonderful dedicated member of staff! I've also got to mention Victoria in this too, absolutely lovely lady who is so polite and friendly and goes out of her way to help and accommodate. Both an absolute credit to your company and I truly wouldn't recommend any other estate agent xx
5/5
FacebookReally lovely, helpful staff. Especially Claire who was always there to answer any questions anytime, and I had a lot. Highly recommended, made buying our house less stressful than it should have been
5/5
FacebookVictoria Wood is the most helpful estate agent I had. She always immediately come back to you and are just lovely and helpful. I always get feedback from her after a viewing.
5/5
GoogleThe Billingham branch have been great, they made our sale feel very smooth, Maria helped us out throughout the process and nothing was a problem for her! Would definitely recommend! Thanks for everything
Thanks so much, Sam! This means a lot to us.
5/5
Facebookwe would highly recommend Michael Poole to anyone thinking of selling there property, the staff at Stockton branch have been amazing, Marion Shannon, Andrea and Luke, they have kept us informed every step of the way and nothing has been too much trouble!!! Thank you once again!
Thank you for your very kind comments👌
5/5
GoogleFantastic company and team, very professional, highly recommended, Simply an excellent tool
5/5
FacebookDelighted is an understatement in dealing with the Billingham branch for the sale of our new home. Fantastic communication, speedy answers and fantastic customer service from Sam, Ian and Matt 10/10
5/5
GoogleUsed Michael Poole to purchase our first home. Outstanding service, they couldn't do enough for us. Wont go anywhere else in future. Matthew was a credit to the company
5/5
GoogleVery helpful and friendly service
Thank you, Gillian. This kind of feedback means so much to the team!
5/5
GoogleFriendliest estate agents in Billingham - no harassing you all of the time but always available to answer my (sometimes dumb!) questions. Got a much better price than other agents suggested, with their cracking promotion of the property.
Thank you, Jackie! We really appreciate you taking the time to write this for us :)
5/5
View AgentsProfessional and friendly service
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over this time and have found every one of them to be professional, friendly and helpful. Communication is very good and I am always kept up to date with anything that I need to know. If I have needed to telephone the office for any reason I have always been able to speak to one of the lettings consultants or, if they are busy, I have always had the phone call returned. I would, and have recommended Michael Poole to others.
5/5
GoogleProbably the best lead generation platform I have seen :)
1/5
TrustpilotNothing good to say about them
Nothing good to say about them, extremely unhelpful and rude. Don't use them
5/5
GoogleExceptional customer service. Bought and sold 4 properties now through Michael Pool. Communication is second to none would highly recommend
Thanks so much, Glyn! Positive feedback like this means a lot to the team, thank you for taking the time to write it.
5/5
GoogleFabulous service very professional kept in regular contact regarding our purchase. Thanks so much for all your hard work x
Thank you for taking the time to write such a lovely review, Louise. This means so much to us!
5/5
GoogleA very professional service from start to finish. Great quality photography and an excellent description. Advised me on price and went hgher than I expected but sold within 48 hours. I would highly recommend Michael Poole Estate Agents
We loved reading this! Thank you so much for taking the time to leave this review for us.
5/5
FacebookMichael poole in Stockton were brilliant, we wouldn’t be in the house we are in now without Shannon and Marion, can’t thank them enough for all their help! X
5/5
GoogleExcellent service throughout the selling process, communication 100% !! Well done team Billingham would highly recommend your services !!!
Thank you for the 5 stars, Linda, we appreciate it!
5/5
GoogleExcellent customer service. Have a dedicated advisor with a direct telephone number, no choosing options, who is very accommodating and helpful. Highly recommend Bunk.
5/5
GoogleWe used Michael Poole Billingham to sell our property after having no success with another agent . Mathew came out to look at our house , he took the photos and we discussed …
Thank you, Diane. We really appreciate this!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Michael Poole's Billingham office has 1,125 reviews across four platforms: 842 on Google, 42 on Facebook (across the whole business), 4 on View Agents, 237 on Trustpilot (across the whole business).
Michael Poole Billingham is rated 4.7 out of 5 across all 1,125 reviews, and 4.8 out of 5 on Google from 842 reviews.
4 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
Michael Poole Billingham, 10 Town Square, Billingham, County Durham, TS23 2LY.
