Trusted Agent profile · Billingham, County Durham
Verified
★★★★★
1,125 reviews across 4 platforms
10 Town Square, Billingham, County Durham, TS23 2LY
Part of Michael Poole, see every office.
Michael Poole's office in Billingham, County Durham, at 10 Town Square, is rated 4.7 out of 5 across 1,125 reviews on four platforms, including 842 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026.
842
Reviews on Google
This office
42
Reviews on Facebook
Business-wide
4
Reviews on View Agents
This office
237
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Michael Poole Estate Agents are passionate about our town and have an intimate, unrivalled knowledge of the area. Our town centre has everything you’d expect and a few things you might not! For more than 50 years now, the town centre has played host to the Billingham International Folklore Festival. Dancers and musicians come from around the world to perform traditional and contemporary dance and Billingham Forum Theatre has seen more than its fair share of big names perform on stage. sShould you be searching for an estate agent in Billingham Wolviston, Wynyard and Hartlepool to put your property on the market our Sales Agents will be happy to help and arrange a free market appraisal? If you are a landlord considering letting your property in Billingham, Wolviston, Wynyard and Hartlepool or need advice our ARLA qualified Lettings Agents are on hand to support you.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Billingham office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional and extremely helpful at Michael Poole Billingham
Rachel & Matthew at Michael Poole Billingham have been extremely helpful, answering all our questions knowledgeably, working tirelessly and steering us through the process of the sale expertly. Thank you both
Hi Linda, we truly appreciate your review. Thank you for taking the time to leave this for us!
5/5
GoogleOutstanding service throughout the entire process. Always available to help when required. Best estate agency I have done business with. …
Thank you Tony. We have loved working with you both to sell your beautiful home. We’re looking forward to seeing you happy and settled in you’re new home.
1/5
FacebookAbsolutely appalling estate agents. The Billingham office and the service they deliver is dreadful. To say they are underhand is an understatement. Overpriced houses and appalling customer service. Highly recommend not going near this agent.
can you be specific and I can look into what you state ?
5/5
GoogleExcellent service by the Billingham office especially by Jill who could not have done more when we hit complications on moving day!
Thanks so much for this lovely feedback, Carol! We appreciate it.
5/5
GoogleI had the pleasure of dealing with Debbie Watts when it came to buying my first home! …
We are so glad Debbie helped you feel at ease Robyn. Thank you for the lovely review!
5/5
FacebookThankyou Rachel and team for handling the sale of my home that is now sold professional service throughout 😀😀
5/5
GoogleThank you Matthew you were very helpful with the buying of our property, first class service 10/10
5/5
FacebookThank you to all at the Michael Poole Stockton-on-Tees branch. Our house sold within 3 days and lots of communication when needed. Thank you. Mr & Mrs Law - Merry Christmas to all
Thank you for your very kind comments Donna -Merry Christmas to you too👌
5/5
GoogleI Found michael Poole was very professional and the staff very nice I would recommend them to anyone
Thank you so much, Patsy!
5/5
GoogleStill going through the process but so far Michael Poole’s, Billingham has been Fantastically Faultless! …
5/5
GoogleVery forward thinking when it comes to integrating with third party software. Had some great support from Steven who really does know his stuff.
5/5
GoogleReally fantastic company with very personal care. They have been attentive and helpful throughout the process.
Thank you Deborah. It really has been a pleasure to find you your perfect new home. Can't wait to hand you the keys!
1/5
TrustpilotRubbish service
Rubbish service. Phone lines are always busy. Leave a message and agent will not call back. Send a email and no reply. Good thing I am not in a process of buying a property with Michael Poole.
5/5
GoogleExtremely friendly and a professional service.
Thank you Maurice! 😊 …
5/5
GoogleMichael Poole, particularly Matthew Hunt, were fantastic throughout the whole process, would highly recommend!
5/5
GoogleCourteous, helpful and positive throughout the process of my house sale. Would happily use them again.
Thank you for this lovely bit of feedback Thomas!
5/5
GoogleGreat team, all very knowledgeable and professional, nothing seems to be too much trouble, would recommend
Thanks, Ken for this lovely feedback. We really appreciate it!
5/5
GoogleMichael Poole, particularly Matthew Hunt, were fantastic throughout the whole process, would highly recommend!
1/5
TrustpilotStill with them
Still with them, they don't do any repairs or when they do they get tradesmen who cut corners. Been waiting 5 weeks for a response.
5/5
GoogleFantastic team, making our house move easy and as stress free as possible. Thank you
Thanks so much Leanne. We appreciate it!
5/5
TrustpilotExcellent Service
Excellent Service! Sold my house in less than a week, kept updated at all times. Can't fault them, would re-use again
Hi Helen, thank you so much for your lovely review!
5/5
GoogleI have used LetCheck on a number of occasions as a landlord and have always found them to be professional, flexible in terms of bookings and prompt to amend reports should any corrections be required. Zoe in particular is very helpful in arranging bookings and ensuring that the process has run smoothly.
5/5
GoogleBest lettings/buying agents! Would definitely recommend to friends and family. …
Thanks for this kind review, Karina!
5/5
GoogleReally friendly staff!
Thanks for the 5 stars, Beata!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Michael Poole's Billingham office has 1,125 reviews across four platforms: 842 on Google, 42 on Facebook (across the whole business), 4 on View Agents, 237 on Trustpilot (across the whole business).
Michael Poole Billingham is rated 4.7 out of 5 across all 1,125 reviews, and 4.8 out of 5 on Google from 842 reviews.
4 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
Michael Poole Billingham, 10 Town Square, Billingham, County Durham, TS23 2LY.
