5/5
GoogleReally helpful and made the process of buying my first home very straightforward.
Agent replied
Thank you so much, Terri :)
Trusted Agent profile · Billingham, County Durham
Verified
Michael Poole Billingham reviews
★★★★★
1,125 reviews across 4 platforms
10 Town Square, Billingham, County Durham, TS23 2LY
Part of Michael Poole, see every office.
Michael Poole's office in Billingham, County Durham, at 10 Town Square, is rated 4.7 out of 5 across 1,125 reviews on four platforms, including 842 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026.
842
Reviews on Google
This office
42
Reviews on Facebook
Business-wide
4
Reviews on View Agents
This office
237
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
About Michael Poole Billingham
Michael Poole Estate Agents are passionate about our town and have an intimate, unrivalled knowledge of the area. Our town centre has everything you’d expect and a few things you might not! For more than 50 years now, the town centre has played host to the Billingham International Folklore Festival. Dancers and musicians come from around the world to perform traditional and contemporary dance and Billingham Forum Theatre has seen more than its fair share of big names perform on stage. sShould you be searching for an estate agent in Billingham Wolviston, Wynyard and Hartlepool to put your property on the market our Sales Agents will be happy to help and arrange a free market appraisal? If you are a landlord considering letting your property in Billingham, Wolviston, Wynyard and Hartlepool or need advice our ARLA qualified Lettings Agents are on hand to support you.
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Billingham office, from every platform, shown as written. First names only.
Google5/5
Trustpilot5* service
Marion from the Stockton branch has been brilliant, I would highly recommend. Marion managed to help sell my home in 2 weeks and managed to get the house that we wanted.
1/5
GoogleThey should use good quality videos for inventories not just photos. Multiple issues were not noticed in check-in report, and check out report had too high a bar for fair wear and tear.
5/5
GoogleCommunication was excellent with friendly staff who were always very helpful
Agent replied · 30 July 2023
Thank you for the lovely feedback!
5/5
GoogleUsed letcheck many times as a landlord. They are reliable and efficient and provide extremely comprehensive and transparent reports.
Agent replied · 3 July 2026
Thank you so much for the 5 star review! It put a smile on all the teams faces.
5/5
TrustpilotSold the property very quick girls in…
Sold the property very quick girls in the Michael Poole ingleby barwick office first class
1/5
FacebookDon’t ever rent through these, even when you leave the house cleaner than it was when you moved in. They just try and have you for anything, always keep the paperwork you get when you move in because they even try to charge you damage that was already there and on their paperwork
5/5
GoogleWe have just bought our bungalow through the Michael Poole Billingham branch, we were looked after by Matthew Hunt who gave us fantastic customer service and kept us updated throughout the whole process. We wouldn’t hesitate in recommending this company to anyone who is looking to buy or sell a property.
5/5
GoogleExcellent service from the first valuation visit to the sale completion. Thanks to everyone involved. Communication is key when selling your home, it’s a very stressful time but the team kept us fully informed throughout and couldn’t have been more helpful. Highly recommended!
5/5
GoogleExcellent service. Real pleasure from day one. Allowed to view at my own pace. Nothing too much trouble with all questions answered (no flannel). Frequent updates on progress. If you are thinking of buying a property in the Billingham area I highly recommend contacting Megan and Matthew.
5/5
TrustpilotJust bought the new house
Just bought the new house , have best and love staff .
5/5
GoogleThe service we received from Michael Poole was outstanding. Nothing we asked was too much trouble and the staff were friendly and knowledgeable. The purchase of our new home went through with minimal stress to my husband and I as the staff at Michael Pool dealt with all matters efficiently.
5/5
GoogleHighly recommend. Friendly and professional service, thank you.
Agent replied
Thank you so much, Amy!
5/5
FacebookHUGE thanks to the Stockton Branch (Shannon, Marion & Luke - you are the best). They are all extremely friendly, professional, polite and really wanted to sell my house as much as I did. You have my total recommendation - many thanks again for all your hard work.
5/5
GoogleWe received a First Class Service from Michael Poole from the start to the end of the house selling process. We received feedback after each viewing and once the sale was agreed we were kept up to date with what was happening. I can't …
5/5
GoogleWhat a pleasure these people are to deal with. We don't move often and I was not looking forward to this but they made it so easy. They couldn't do enough to help. We are going to sell our house with them That's a good testament.
5/5
GoogleAlthough we have had to withdraw off the market at this current time we were both very happy with the friendly and professional service we received from the Billingham Michael Poole's team. We will definitely be returning to them in the future sale of our house.
5/5
GoogleFrom my recent dealings with Michael Poole Billingham I can say that they were outstanding and this was down to Matthew who works there, he always kept me in the loop and was always there if I had any questions. I would highly recommend.
5/5
GoogleExcellent experience - the Admin staff making the booking were extremely helpful and efficient, the Inventory Clerk extremely thorough, and when I raised two very minor questions about the report, these were dealt with promptly and satisfactorily.
5/5
Googlefantastic software and customer support.
5/5
GoogleAlways reliable and efficient , very happy with service, no complaints
Agent replied · 3 July 2026
Dear Peter- thank you for your very positive review, much appreciated
5/5
GoogleWe sold mum's house recently, through the Billingham branch. I have to say it's the best experience I've ever had with an estate agent. As the house was unoccupied all of the viewings were handled by the staff at Billingham, very …
5/5
GoogleI've known Morgan for over 2 years now professionally and he is always on hand to answer any questions.
2/5
GoogleWe are tenants and letcheck performed the inventory and check-in on our move in date. Unfortunately, we are not satisfied with our experience and we did try to resolve our concerns with letcheck directly. At the time of check-in, letcheck …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Michael Poole Billingham
How many reviews does Michael Poole Billingham have?
Michael Poole's Billingham office has 1,125 reviews across four platforms: 842 on Google, 42 on Facebook (across the whole business), 4 on View Agents, 237 on Trustpilot (across the whole business).
What is Michael Poole Billingham's rating?
Michael Poole Billingham is rated 4.7 out of 5 across all 1,125 reviews, and 4.8 out of 5 on Google from 842 reviews.
What do landlords say about Michael Poole Billingham?
4 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
Where is Michael Poole's Billingham office?
Michael Poole Billingham, 10 Town Square, Billingham, County Durham, TS23 2LY.
