5/5
Googledebbie was lovely and sorted our every need
Trusted Agent profile · Billingham, County Durham
Verified
Michael Poole Billingham reviews
★★★★★
1,125 reviews across 4 platforms
10 Town Square, Billingham, County Durham, TS23 2LY
Part of Michael Poole, see every office.
Michael Poole's office in Billingham, County Durham, at 10 Town Square, is rated 4.7 out of 5 across 1,125 reviews on four platforms, including 842 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026.
842
Reviews on Google
This office
42
Reviews on Facebook
Business-wide
4
Reviews on View Agents
This office
237
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
About Michael Poole Billingham
Michael Poole Estate Agents are passionate about our town and have an intimate, unrivalled knowledge of the area. Our town centre has everything you’d expect and a few things you might not! For more than 50 years now, the town centre has played host to the Billingham International Folklore Festival. Dancers and musicians come from around the world to perform traditional and contemporary dance and Billingham Forum Theatre has seen more than its fair share of big names perform on stage. sShould you be searching for an estate agent in Billingham Wolviston, Wynyard and Hartlepool to put your property on the market our Sales Agents will be happy to help and arrange a free market appraisal? If you are a landlord considering letting your property in Billingham, Wolviston, Wynyard and Hartlepool or need advice our ARLA qualified Lettings Agents are on hand to support you.
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Billingham office, from every platform, shown as written. First names only.
Google4/5
GoogleGreat service from Matthew and fantastic photos of the property which enabled a relatively quick sale. The Billingham office arranged quite a few viewings, although most of them were not in a position to proceed. Feedback from viewings was …
Agent replied · 30 July 2023
Many thanks, Stephen. I'll let management know about this feedback so they are informed of the issues you've highlighted.
5/5
GoogleWe were very pleased with the service we received from Michael Poole. We chose them because they have a good reputation in the immediate area. The initial engagement to set up the selling brochure was simple and swift and …
Agent replied · 30 July 2023
Thanks so much, for taking the time to leave such lovely feedback! We appreciate it.
5/5
GoogleFantastic service when dealing with Michael Poole estate agents as a buyer. I want to name Debbie Watts from the Billingham branch in particular who has been so helpful, supportive and very lovely. Constant fantastic communication and I was …
Agent replied · 22 June 2026
Thank you so much, Dedes, this bit of feedback means a lot to the team.
5/5
TrustpilotExcellent service from Aslan
Excellent service from Aslan. Professional, reliable and easy to deal with.
5/5
TrustpilotNice people, great photos, hardworking!
Matthew did a great job with the photos and virtual tour images. Molly and Debbie worked really hard behind the scenes and helped get us completed before the stamp duty changes. Great team effort to get it over the line!
5/5
GoogleAdvertised with MP to sell, very happy with process of consultation, photos & level of communication. Loved the text contact, being busy people we gave Debbie our availability who then matched viewings to our time schedule, she would then …
Agent replied · 27 August 2023
Thank you so much, Gemma! This kind of feedback means so much to Debbie; thank you for taking the time to write it.
5/5
GoogleMichael Poole Billingham office have provided excellent service during the sale of my house this past few months. I would particularly like to mention Debbie and Jill at the Billingham Office. They have both been very supportive during the …
Agent replied · 29 October 2023
Thank you, Simon. We appreciate the time you took to leave such lovely feedback for us :)
5/5
GoogleVery professional and friendly service. Thank you.
5/5
GoogleGreat team, very helpful!
Agent replied · 11 May 2026
Thank you for your lovely review! 😊 We're so glad you found our team helpful. It was a pleasure assisting you, and we truly appreciate your kind words. Wishing you all the best! 🏡✨ …
5/5
TrustpilotAmazing experience with Aslan at…
Amazing experience with Aslan at Michael Poole. Good communication skills and very knowledgable.
5/5
GoogleWe have sold two houses through Michael Poole and on both occasions we received excellent service, reasonably priced and fixed costs for both the agent and legal work. The team at the Billingham office were helpful, friendly and responsive to any questions or issues that came up. We are very happy with the service we received from all the team there.
Agent replied
One of the reasons we love doing what we do! Thank you so much, Tony; we really appreciate you taking the time to leave a review on our Google page.
5/5
TrustpilotHigh recommend going service and…
High recommend good service and explaining everything 👍
5/5
GoogleExcellent from start to finish. Matthew initially came out to value our property and he was courteous and very approachable. We were happy with the valuation given and the marketing of the property was uplifting and professional. …
Agent replied · 30 July 2023
Thank you very much, Sally, for this lovely feedback about Debbie and the team, we appreciate it.
5/5
GoogleAs a first time buyer this whole experience was new to me. I had a few problems with solicitor's but luckily I had Debbie at Michael Poole who I could call anytime for advice and to find out what was going on. She was great, it never seemed …
Agent replied · 30 July 2023
Congratulations on the purchase of your first property! We are so delighted you had Debbie to guide you through the frightening process of buying your first home. Thank you very much for sharing your positive experience; it means a lot to us.
5/5
GoogleBought a house August '24 with these estate agents, Debbie acting as the direct agent I dealt with. …
Agent replied · 24 October 2024
Hi Samuel, thank you for your wonderful review! We’re delighted to hear that Debbie provided you with prompt and helpful service throughout your home-buying process. Your recommendation means a lot to us.
5/5
GoogleWe sold our house with Michael Poole a few months, the service received from them was great. Debbie and Gill could not do enough for us and constantly kept us in the loop with all details. Best estate agent we’ve used.
Agent replied · 30 July 2023
Thanks so much, Dan. We appreciate you leaving such positive feedback!
5/5
TrustpilotGreat Service from Stacey and Derek
Great Service from Stacey and Derek. Very knowledgable and kept us fully informed every step of the way and really maximised the value we got for the house
5/5
TrustpilotSold
Just want to say how brilliant the staff at the Billingham office were in selling my property. They went above and beyond for me.
5/5
GoogleFrom both a buying and selling perspective Matthew and Debbie, at the Billingham branch, have been very professional and helpful in guiding us through the process. We would recommend contacting this branch when thinking of selling or buying a property.
Agent replied · 30 July 2023
Thanks, Julie for this lovely feedback, we appreciate the time you took to write it.
5/5
GoogleMichael Poole in Billingham are all very professional people,my house was marketed by them,and i got an offer which i accepted 6 days after the for sale board was displayed.Michael Poole's staff have kept me up to date at every stage of the sale.I would highly recommend Michael Poole in Billingham. Thanks to all the team.
Agent replied
Thank you so much, Elaine. This is so lovely to read!
5/5
GoogleWe put our house on the market with Michael Poole and within 6 weeks it had sold!! The service we received from the start to finish was exceptional! We were kept in the loop at every single point. A special mention to Ian for introducing …
5/5
TrustpilotExcellent company to deal with
Excellent company to deal with. Very helpful and handled all our viewings. Kept upto date with all viewings and feedbacks. Nothing too much trouble. Made the selling process so much easier for us.
5/5
GoogleI would just like to say how helpful Debbie and her have been to help us along the way.keeping us updated and always on hand to help at the end of the phone or by email. Thank you all
Agent replied · 30 July 2023
Andrew, I appreciate you taking the time to share your wonderful experience with Debbie. It means a lot to Debbie and the team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Michael Poole Billingham
What do landlords say about Michael Poole Billingham?
4 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
