Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough

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Michael Poole estate agents in Ingleby Barwick, Billingham, Redcar and 7 more

4.7

★★★★★ Excellent

5,390 reviews across 12 offices and 4 platforms

www.michaelpoole.co.uk

Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,390 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

5,065

Reviews on Google

All 12 offices

Facebook logo

4.2 / 5

58

Reviews on Facebook

Business-wide

The Trusted Agent logo

5.0 / 5

20

Reviews on The Trusted Agent

All 12 offices

Trustpilot logo

247

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Michael Poole's 12 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 4,899 reviews on Google only. Show every review

2/5

Google

We had been given the impression by the vendor that they wanted a quick sale. We organized ourselves in a matter of weeks after the offer was accepted but were left hanging around for 4 months before moving in. Stacey was fairly speedy during the offer process though gave no advice, just relayed messages. During the long wait Stacey was hard to track down and took a long time to provide any explanation for the delay. We felt she was passively relaying messages rather than working hard on our behalf to move the purchase along and avoid further storage costs for us. Not a particularly pleasant experience.

Jackie · 10 October 2026 · Michael Poole Yarm

5/5

Google

Joanne Miller from the Nunthorpe office was my point of contact. She was very polite, helpful and professional from start to finish. Highly recommended.

Paul · 9 October 2026 · Michael Poole Nunthorpe

5/5

Google

Michael Poole's Guisborough team provided an excellent service. Good , prompt communication. Very supportive and professional, particularly Alisha who steered us through the selling process with great patience. We were kept informed at all stages of the process The organisation of viewings was efficient and effective. All led to the successful property sale we had hoped for. Many thanks.

Christine · 7 October 2026 · Michael Poole Guisborough

5/5

Google

Michael Poole's of Redcar gave us an EXCELLENT service commencing from our very first meeting regarding the sale of our property. Emma was par excellent in her extremely pro-active commitment from the outset of our property sale right to a very timely and successful completion.

BobG · 6 October 2026 · Michael Poole Redcar

5/5

Google

I dealt with Stacey in the Yarm office and she was very helpful and responsive. Would certainly recommend

Luci · 5 October 2026 · Michael Poole Yarm (59 High Street)

5/5

Google

Working with Stacey to purchase my new home has been an absolute pleasure. She was always super responsive, accommodating, and incredibly quick to help with all of my queries. Highly recommended!

Stavrianna · 5 October 2026 · Michael Poole Yarm (59 High Street)

5/5

Google

Sarah was always polite and helpful and worked diligently to find a new tenant and always kept me up to date with progress. Thanks again to her and her colleagues at Michael Poole.

John · 3 October 2026 · Michael Poole Billingham

5/5

Google

Everyone very helpful giving a very good service , Niamh has been very easy to contact and very accommodating

P · 2 October 2026 · Michael Poole Ingleby Barwick

5/5

Google

Joanne has been amazing with us through this process she has had to listen to my endless and constant phone calls of worry and she has been so supportive and reassuring through your going out of her way to ensure we get the move as soon as possible couldn’t ask for a better person to handle our move :) box of chocolates and card on her way because she was just amazing

Jessie · 1 October 2026 · Michael Poole Nunthorpe

5/5

Google

Working with Stacey to purchase my new home has been an absolute pleasure. She was always super responsive, accommodating, and incredibly quick to help with all of my queries. Highly recommended!

Stavrianna · 29 September 2026 · Michael Poole Yarm

5/5

Google

I dealt with Stacey in the Yarm office and she was very helpful and responsive. Would certainly recommend

Luci · 28 September 2026 · Michael Poole Yarm

5/5

Google

We were extremely pleased with the service we received from Michael Poole when selling our house. From start to finish, the communication was excellent, and we always felt informed and supported throughout the process. Our sale became particularly challenging due to some difficulties with our buyer, but the team at Michael Poole were fantastic in helping us navigate the situation. They remained professional, helpful and reassuring throughout what could have been a very stressful time. We really appreciated their hard work and the way they kept things moving, and we wouldn’t hesitate to recommend Michael Poole to anyone looking to sell their property. Excellent service from a friendly and professional team.

Damian · 27 September 2026 · Michael Poole Stockton

5/5

Google

Excellent service from Debbie and Sarah. The purchase went smoothly from start to finish, and they provided brilliant support in finding a tenant for the property. Friendly, professional and efficient throughout. I would highly recommend Michael Poole.

Vicki · 25 September 2026 · Michael Poole Billingham

5/5

Google

Staff are very throughly trained and informative . Thank you for 100% commitment

Danielle · 25 September 2026 · Michael Poole Ingleby Barwick

5/5

Google

Stacey was absolutely amazing to work with throughout the purchase of our first home. Quick to respond, always follows up and always friendly to deal with - wouldn’t hesitate to recommend Michael Poole

Tom · 21 September 2026 · Michael Poole Yarm (59 High Street)

5/5

Google

Easy to work with always got back to you straight away. Within 3 weeks my house was valued pictures taken and sold.

Joel · 20 September 2026 · Michael Poole Guisborough

5/5

Google

Our experience with Michael Poole Estate Agents has been very good. Alisha and Jack at were both excellent in helping us sell our property. Everything was done very professionally and friendly. We would definitely recommend using this estate agents.

Joan · 20 September 2026 · Michael Poole Guisborough

5/5

Google

Very pleased with the service from sales. Dealt with all viewings and found a buyer. Now keeping me informed of progress. Always friendly people to deal with whenever I have called. Just what I wanted from my agents.

Malcolm · 20 September 2026 · Michael Poole Guisborough

5/5

Google

Victoria was great in helping me sell my home

Charlotte · 19 September 2026 · Michael Poole Nunthorpe

5/5

Google

Stacey was absolutely amazing to work with throughout the purchase of our first home. Quick to respond, always follows up and always friendly to deal with - wouldn’t hesitate to recommend Michael Poole

Tom · 15 September 2026 · Michael Poole Yarm

5/5

Google

Emeline helped me with buying my first home, she was really helpful throughout the whole transaction. Kept me up to date and chased solicitors when required. I’d highly recommend the Billingham Branch to anyone looking to purchase a property Thanks Emeline 😊

Adam · 14 September 2026 · Michael Poole Billingham

5/5

Google

Enjoyed meeting with Nick. He was able to get us in to see a property in which we were interested same day.

Matthew · 12 September 2026 · Michael Poole Yarm (59 High Street)

5/5

Google

Great service and experience with Stacey and Nick at Yarm branch selling my mother’s property. They kept me informed all the way through and always left messages or emails when I was unable to take calls stuck in meetings at work. They worked hard with solicitors on both sides to keep things moving. Would not hesitate to use again or recommend.

Pia · 12 September 2026 · Michael Poole Yarm (59 High Street)

5/5

Google

Both Nick and Stacey were very helpful throughout our house sale - they gave us feedback after each viewing and once we had a buyer , Nick was excellent in keeping us informed throughout the process .

Angela · 12 September 2026 · Michael Poole Yarm (59 High Street)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Michael Poole

Which Michael Poole office has the most reviews?

Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,127.

Where are the Michael Poole offices?

The 12 Michael Poole offices, by town:

  • Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
  • Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
  • Eston: 129 High Street, Eston, Middlesbrough, TS6 9JD
  • Guisborough: 10 Chaloner Street, Guisborough, TS14 6QD
  • Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
  • Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
  • Middlesbrough (64-66 Borough Road): 64-66 Borough Road, Middlesbrough, TS1 2JH
  • Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
  • Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
  • Stockton: High Street, Stockton, TS18 1SP
  • Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
  • Yarm (59 High Street): 59 High Street, Yarm, TS15 9BH
What do sellers say about Michael Poole?

9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."

What do landlords say about Michael Poole?

5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."

Has Michael Poole won any awards?

Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.

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