Michael Poole Middlesbrough reviews

★★★★★ 4/5

Google

I would like to thank Mohammed for the invaluable support he provided me during my property search. He guided me with great professionalism through the viewing and evaluation of the property, always demonstrating kindness, friendliness, and a sincere willingness to listen. Although, for personal reasons related to my budget, I ultimately decided not to proceed with the purchase, Mohammed remained understanding and fair until the last moment. A reliable, attentive, and compassionate real estate agent. I highly recommend him to anyone looking for expertise and sensitivity in the purchasing process.

Esmeralda · 22 March 2026

★★★★★ 5/5

Trustpilot

Excellent sales progression team at…

Excellent sales progression team at Michael Poole. Helen was amazing right from the start. She kept a very close eye on what was happening in the chain and was very proactive about chasing up the other agent and getting updates from solicitors. This is the best sales progression experience I've ever had, having used many other agents in other areas of the UK in the past. And despite all the problems and delays caused by others in the chain, I'm pleased to say we got there in the end. Thank you Helen and team !

Ena · 8 October 2026

★★★★★ 5/5

Google

Exceptional Support from Maya Dela Pena! Maya from Streetsahead made our tenancy search stress-free and efficient. She helped us find a 2-bedroom apartment in Croydon within a very short time, despite having only 20 days’ notice on our current flat. Maya arranged 4 property viewings on the same day, which allowed us to quickly shortlist one. Even after finalizing, she patiently handled all our questions, arranged multiple follow-up viewings, and coordinated seamlessly with the landlord for quick referencing and paperwork. Her flexibility was outstanding, available early mornings and late evenings to support us. In my 5 years of renting experience, I’ve never had such a dedicated agent. Highly recommend Maya for anyone looking for a smooth, end-to-end tenancy process!

Swami · 22 January 2026

★★★★★ 4/5

Google

I have had a nice experience with Michael Poole Middlesbrough.I was new to Middlesbrough and knew nothing about Middlesbrough, Aslan at Middlesbrough branch, was very helpful, professional, supportive and friendly in finding the right property and setting up the rental process for me. He made sure everything was in place before I moved in and also ensured a smooth check out process. I wish Aslan and the team the Best for the furture.Recommend Miclae Poole if you are looking for renting a property at Middlesbrough.

Maria · 4 October 2025

★★★★★ 5/5

Trustpilot

Bungalow Sold

We used Micharl Poole to sell my late fathers property. The service was professional throughout and I have no complaints whatsoever. I dealt mainly with Stacey who was always polite, professional and curtious. Stacey was always quick to respond and proactive in keeping me updated throughout the whole process. I dealt with a couple of other people on occasions where Stacey was unavailable and they too were helpful and passed on information when required to do so. The Bungalow sold today I would use Michael Poole again in the future.

James · 26 June 2026

★★★★★ 5/5

Trustpilot

Thank you Aiden

Renting through Michael Poole has been a great experience, and the service provided has been excellent. In particular, Aiden Lech-Allen was professional throughout the whole process of showing me around the property. He kept in regular contact, was friendly and easy to speak to, and made me feel completely at ease. He answered all of my questions about renting and was extremely helpful. I would highly recommend both Michael Poole and Aiden to anyone looking for a smooth and stress-free experience.

Lauren · 16 June 2026

★★★★★ 5/5

Google

Everyone in the team at Michael Poole - Middlesbrough has given us fantastic support from start to finish regarding the sale of our home, particularly Craig (manager) and Tom (values). We have worked with several estate agents over recent years concerning the sale and purchase of properties and this service has been by far and away the best. We would definitely recommend the team to anyone we know who is considering a house move!

Kathleen · 4 October 2025

★★★★★ 5/5

Google

I would like to thank Craig and the team at Michael Poole for their excellent service in helping me purchase my new property. From the very beginning, He was professional, approachable, and always willing to go the extra mile to make the process as smooth as possible. Communication was clear and prompt, and I always felt well informed at every stage. He was proactive in resolving any queries quickly and provided valuable guidance throughout.

Lloyd · 30 September 2025

★★★★★ 5/5

Google

I would like to thank Danielle Kennett for her professionalism and support during my recent property application. Even though I met all the criteria, the landlord decided not to proceed, but Danielle was always helpful and quick to answer my questions throughout the process. She also handled my holding deposit efficiently and explained everything clearly. I really appreciate her effort and communication, and I’m happy to recommend her as a professional and supportive agent.

Samiullah · 30 September 2025

★★★★★ 5/5

Trustpilot

Highly recommended

The valuer made me feel comfortable,no hard sales pitch, and out of the 3 agents I'd contacted, I put my trust in him and his colleagues to sell my late father's home. All the people I subsequently dealt with at Michael Poole in Stockton on Tees were friendly and professional, with excellent communication. They quickly got numerous viewings, lots of possible interest and an offer....unfortunately the chain collapsed so it was back to square one, but again the staff at Michael Poole came up trumps and through their excellent liaison, I soon had another offer, leading to completion. I am so pleased I 'went with my gut' and trusted them to sell the property.

Gillian · 8 May 2026

★★★★★ 5/5

Google

I had a very positive experience working with Jasmine during my property search. From the outset, she was helpful, professional, and consistently went above and beyond to assist me. I sincerely value the support, time, and effort she invested throughout my search. Her communication and overall service were excellent. My family and I are very grateful for all her help. I would happily recommend Jasmine to anyone looking for a dedicated and reliable estate , and I look forward to staying in touch in the future

Mary · 1 May 2026

★★★★★ 5/5

Google

Jasmine has been incredibly efficient throughout my property search, always staying proactive, organised, and attentive to my needs. She took the time to understand exactly what I was looking for and consistently provided suitable options quickly, making the whole process smooth and stress-free. Her communication has been excellent, keeping me updated at every stage and responding promptly to any questions or concerns. Jasmine’s professionalism, dedication, and genuine willingness to help have made a real difference, and I’ve felt fully supported throughout the entire experience.

Heather · 1 May 2026

★★★★★ 5/5

Trustpilot

Jack Johnson has been brilliant from…

Jack Johnson has been brilliant from the moment I first spoke to him about the house. From helping us through the offer being accepted to supporting us with the ongoing process, he’s been constantly on the ball and always keeping things moving. He’s been great at chasing solicitors, keeping us updated, and making the whole process feel much less stressful. Really appreciate all his help so far and would definitely recommend him.

Byers · 18 June 2026

★★★★★ 5/5

Google

Excellent service from start to finish. The letting agent Mixalis Mier was professional, responsive, and very helpful throughout the entire process. Communication was clear and timely, and any questions or issues were dealt with quickly and efficiently. They made the whole experience smooth and stress-free. I would highly recommend them to anyone looking to rent a property.

Alexandr · 22 January 2026

★★★★★ 5/5

Trustpilot

We sold our house through Michael…

We had a fantastic experience with Michael Poole when selling our house. From start to finish, Helen and her team were professional, friendly, approachable, and kept us informed throughout the whole process. They worked hard to make sure everything went smoothly and was always available when we had questions or needed advice. We highly recommend Michael Poole to anyone looking at selling their property.

Olivia · 30 July 2026

★★★★★ 1/5

Google

Very very worst agency I never ever seen like this before. Please don’t believe with this agency, please don’t proceed with this agency. No response to call , no response to message and mail. There is no responsible person for our house also . We have so many small small issues and we have big issues with hot water. We are making call and mail for that issues for last 2 months . Not a 2 days 2 months. Still no response. Everyone is saying and blaming other people or otherwise they will say the responsible person or the landlord is on leave like that , they are saying chilly reason. Still our issues are not evaluated. It’s very very very worst agency. Please don’t believe this people.

CHRISTY · 22 May 2025

★★★★★ 5/5

Google

I have now been partnering with Michael Poole as my preferred rental agent for more than 10yrs and via several contacts, but the service always remains consistent, thoughtful and accurate. Currently my direct contact is with Sarah, who again provides a wonderful efficient communication and feedback service but a huge shout out and thanks you to Danielle and Sofia also. Keep up the wonderful service Team.

Dean · 30 September 2025

★★★★★ 5/5

Trustpilot

First class service

Helen and the team from the eston branch have been amazing.Efficient, friendly and professional. Helen has dealt with the progression of the sale of my property and I cannot thank her enough. Helen has been so kind and professional throughout the sale and has really gone above and beyond . Welldone to all the team at eston keep doing what your doing 👏. First class service.

Alison · 20 June 2026

★★★★★ 1/5

Trustpilot

I have bought and sold many houses over…

I have bought and sold many houses over the years and this has been the worst experience ever. Rude, ignorant and unprofessional, particularly Helen. Made the experience unnecessarily stressful. Kirby was the only person who was any help. On top of this the property was miss advertised. It said recent re wire. As it turns out is was 11 years ago. Avoid this company at all costs!

Louise · 12 June 2026

★★★★★ 5/5

Google

Thukisaran has been amazing throughout the whole process. He worked so hard to make sure we found a house from street Ahead estate agents. He was always professional, kind, and ready to help us with anything we needed. Thank you so much for all your hard work. Myself, Josephine, and my husband Charles really appreciate everything he did for us. Many thanks Josephine. 26 Jessop lodge Tamworth Road Croydon.

Charles · 22 August 2025

★★★★★ 5/5

Trustpilot

Excellent Estate Agents

Our house just needed ‘the right buyer’ and from our first meeting of Luke from Michael Poole, Stockton I believe he understood that. I felt he took a personal interest in our sale and worked very hard to find and show that buyer to our house. Kathryn then took over and did proper due diligence on the offer for us to feel confident about the buyers and the sale progressing. Throughout the sale process Kathryn and her team kept it as stress free as possible. Selling this house was reasonably emotional and I felt Kathryn showed empathy and understanding. Kathryn and the team did everything possible to make this a good process and I think went above and beyond my expectations. Highly recommend Michael Poole Stockton.

Emma · 27 February 2026

★★★★★ 5/5

Google

It was a very good experience that I hard with streets Ahead Estte Agents , but all the staff are amazing and helpful . Thank you Mixalis you are an amazing customer thank you for your help the calls and everything you did for me to get the property i am grateful 🙏. …

Salamatu · 22 December 2025

★★★★★ 5/5

Trustpilot

Very happy with the experience of…

Very happy with the experience of selling our property with Michael Poole. The advice on price point was spot on. We had several potential buyers very quickly. Craig was very pro active and easily contactable and Ruby stepped in if he was unavailable. We will use them again.

Mrs · 28 September 2026

★★★★★ 1/5

Google

Due to a lack of training of the employees at this company (Mo) I could be out over £1000. I also spoke to management and they have only agreed to retrain their employee. There was no effort to help me recover the money I have lost due to their lack of due diligence.

Underdogs · 22 December 2025