Michael Poole Ingleby Barwick reviews

★★★★★ 1/5

Google

Very disappointing experience with Michael Poole Lettings. I had a viewing booked for 3:00pm today in Eaglescliffe. I rearranged my working day, left a job and drove from Norton specifically to attend the appointment. I arrived at approximately 3:05pm. There was nobody there. I checked around the property, looked at the front and back and knocked on the door because I was trying to work out whether someone was waiting for me or whether I had missed them. Nobody from Michael Poole called me. The messages they send regarding the viewing come from a number that cannot be called back, so there was no simple way to contact the person carrying out the viewing directly. To speak to the office, I had to call the main landline and go through the usual automated options for lettings, sales, waiting for an operator, etc. By the time I actually spoke to somebody it was around 3:15pm. I was then told that I was late, that their staff are very busy and cannot wait, and that the viewing slot was only 15 minutes. I explained that I had actually been standing at the property since approximately 3:05pm. If the viewing was 15 minutes long, there were still around 10 minutes of the booked slot remaining when I arrived. Nobody tried to call me, even once, to ask whether I was coming or where I was. I run a business myself. I understand that people are busy and appointments need to run on time, but I had also rearranged my work, lost working time and driven from Norton to Eaglescliffe for an appointment that had been booked with me. Their solution was to offer me a video viewing tomorrow. That is not really a solution. I am considering renting and living in the property. There are already photographs online. I travelled there because I wanted to physically view the property, see the condition properly and get a feel for the place myself. Five minutes late may not be ideal, and I accept that, but making no attempt whatsoever to contact somebody who has travelled to an appointment, then simply saying "we are very busy and cannot wait" shows very little respect for that person's time. A single phone call could have avoided the entire situation. Very poor customer service and a very frustrating waste of my working day.

Deyan · 5 September 2026

★★★★★ 2/5

Google

Initially Leanne was great, when purchasing our new property and selling our old home. However, as time went on during the process of buying/selling communication became very infrequent and then non existent to the point I heard absolutely nothing from her for over a month despite sending an email of complaint. Of which I ended up drafting two. I would not recommend using this agent because of this experience as moving is already stressful enough and I found her approach to be abrupt, sarcastic and unhelpful. Both my buyer and seller advised much the same so feel this must be the norm as opposed to my sole interpretation.

Sarah · 5 August 2026

★★★★★ 5/5

Google

I was very impressed with the service provided by Perry Bishop's Cheltenham office when selling my property recently. From the very beginning I had every confidence in Ben, Sam and the team, that they were doing their best for me, from valuation through to marketing and finally getting the sale through satisfactorily. It wasn't the most straightforward sale but they provided good advice and support and kept me informed of any developments in a timely manner. I would thoroughly recommend them.

Matt · 2 June 2026

★★★★★ 5/5

Google

Adrian has been with us throughout what turned out to be a really long and complicated process - and I mean really long! He sold our flat quickly, but when our first buyer fell through due to mortgage issues, Adrian helped us pivot to the auction route, explained how it all worked and guided us through our options. Even now, after the sale, he's still helping to coordinate logistics with our buyer which has been very appreciated. It's been a rocky road at times but Adrian has been a consistent, supportive presence throughout. Thank you Adrian! :)

Ginny · 16 May 2026

★★★★★ 1/5

Google

This was, without question, the worst letting experience I have had. I was ultimately forced to escalate my complaint to The Property Ombudsman. The outcome was clear: my complaint was upheld in full and £600 compensation was awarded for multiple service failures. The findings included: Being left without heating and hot water for an unreasonable period A serious and ongoing water leak through a live electrical light fitting in the kitchen A prolonged failure to resolve this issue, meaning I effectively could not use water for months without it leaking through the light fitting Repeated failures to communicate, with responses typically only provided after persistent chasing No evidence of proper record-keeping, oversight, or management of repairs The property not being provided in an acceptable condition at move-in To be clear, this was not a minor issue. Water was coming through a live electrical fitting whenever the water system was used. This continued over an extended period and was not treated with the urgency or seriousness it required. The Ombudsman specifically found that these failings caused avoidable inconvenience, distress, and disruption, and that the service provided fell below the standards required under the Lettings Code of Practice. What is most telling is that these issues were raised repeatedly at the time but were not properly addressed. It took formal escalation to an independent body to achieve a resolution. Compensation has now been paid, but that does not change the experience. If you deal with this agency, document everything and be prepared to escalate. The outcome speaks for itself

Tez · 10 May 2026

★★★★★ 5/5

Google

We recently completed on a property through Ashton Stripp and cannot recommend Paul highly enough. Our purchase was far from straightforward, it got complicated very quickly, and Paul's professionalism, persistence and calm determination to find solutions when others might have walked away was genuinely impressive. He went above and beyond at every turn and was instrumental in getting the deal over the line. A special mention too for Bella, who first showed us the property and made an excellent first impression of the firm. But Paul is simply outstanding, if you want an agent who will fight your corner and deliver, look no further.

S · 8 May 2026

★★★★★ 5/5

Google

Had a really good experience with Inspire. Starting with the phone call I spoke to Miguel and his customer service was excellent. I was booked in quickly to view the apartment and when I arrived I was greeted by Jessica. She was great at showing the apartment and was quite knowledgeable and done her job well. Having good and joyous estate agents can really make or break this experience and I was glad I didn't have to deal with any moody or rude workers as I have at other agencies. Good customer service is really important for a business and Inspire have done a terrific job. Thanks again to Miguel and Jessica!

Bilal · 3 May 2026

★★★★★ 5/5

Google

I’ve had the pleasure of working with Kelly over the past few years, and she has consistently been a calm, reliable and supportive presence throughout. She communicates clearly, responds promptly, and always does her best to navigate situations thoughtfully and professionally. Property management can be challenging at times, but Kelly remains approachable, personable and genuinely committed to maintaining a strong relationship with her landlords. She’s friendly, responsive and keeps things moving, even when situations become more complex. I’ve really appreciated her support over time and the care she puts into doing a good job and keeping everything running as smoothly as possible. It truly makes a difference. Thank you Kelly!

Alex · 3 May 2026

★★★★★ 5/5

Google

Kelly has been great in helping me with managing the property. Anytime I have a question she comes back with the answer in a timely manner. She has helped organise the renovations of the house without me having to do anything as I do not live in the town with the property which was a weight off of my mind. I would highly recommend Kelly for any property management. Thank you for your work.

Carla · 3 May 2026

★★★★★ 5/5

Google

We met Brad in Oct 25 regarding the sale of our home . Brad was open and straight forward regarding all the procedures that we needed to know in selling our home. Brad was available to answer any questions , we had loads . we found him understanding and helpful,through to the final sale. Brad promoted the sale of our property and kept us informed through to the end . Thank you Brad we enjoyed working and liaising with you, we will and have recommended you to our friends ..

Dennis · 14 March 2026

★★★★★ 5/5

Google

Brad went above and beyond from when we met him at the first house viewing to regular texts answering queries we had, to the negotiations and finally the purchase of our house. Once the sale had been agreed he kept us sane while delay after delay by solicitors and other people in the link changed dates, eventually joining in the excitement when we finally got the sale over the line. We cannot thank Brad and his company enough and would certainly recommend both to anyone looking at purchasing (or selling)

Wendy · 14 March 2026

★★★★★ 5/5

Google

Emily has been amazing for our small business. Her communication skills are spot on - always available and always engaging - answering questions, providing updates, insights - etc. I'm always aware of what's going on. She listened to our needs, discussed the points to understand and suggested an action plan to meet our growth needs. She quickly actioned the plan, providing details on how its going so we can monitor the results which also involved doing market research to find the necessary information to have the best impact. After each milestone we would reconnected and update the plan and discussion other and new options. Her efforts have made an impact to our social visibility and overall exposure which has manifested itself by broader reach, wider followers, increased visits, social engagement, and most importantly, an increased number of sales. All the objectives we were aiming for. And her friendly attitude makes it a delight to work with Emily - always friendly and ready to help. Emily is an important addition to our small team and her positive impact is noticeable. We are glad to be partnered with her. Highly recommend. Thank you!

MitzNSimz · 12 March 2026

★★★★★ 5/5

Google

We used Abigail Sutcliffe for our house sale after talking to a couple of estate agents in Cheltenham. We got the impression that Abby would go the extra mile to achieve our sale. Abby did a great job to find our buyer and manage the process through. This included communication with all levels of the chain, including having a good relationship with the agent we were buying from. All of this helped greatly with the sale process. Abby was also available at any time on any day: early mornings, evenings, weekends - nothing was too much trouble. Due to us having rather specific purchase requirements and being concerned it was going to take a long time to find the right property for us, we chose to sell our own property with discreet marketing, i.e. not on Rightmove etc. Abby used her contacts well, finding the right buyer and managed expectations with them well. I would definitely recommend Abby.

Ian · 2 March 2026

★★★★★ 5/5

Trustpilot

Excellent sales progression team at…

Excellent sales progression team at Michael Poole. Helen was amazing right from the start. She kept a very close eye on what was happening in the chain and was very proactive about chasing up the other agent and getting updates from solicitors. This is the best sales progression experience I've ever had, having used many other agents in other areas of the UK in the past. And despite all the problems and delays caused by others in the chain, I'm pleased to say we got there in the end. Thank you Helen and team !

Ena · 8 October 2026

★★★★★ 5/5

Google

We have just completed on our purchase of a beautiful period property sold by Clint. He was very knowledgeable about the house when we viewed it, enthusiastic and friendly, very pleasant to deal with. We had many problems down the chain causing delays to exchange and completion. Throughout, Clint was helpful with his advice and keeping communication flowing between us and the sellers, so we were able to retain the purchase agreement. All round, highly professional and experienced at the same time as approachable and helpful to both buyers and sellers

Brian · 9 February 2026

★★★★★ 4/5

Trustpilot

Thank you Niamh and Michael Poole

We would like to sincerely thank Niamh at Michael Poole Ingleby Barwick office for all her help and support in getting tenants into our house. From the very beginning, Niamh has been incredibly helpful in guiding us through the whole process. She has always been quick to respond, professional, and happy to answer any questions we had along the way. Her knowledge, communication, and dedication made what could have been a stressful process much easier for us. Most importantly, she worked hard to help us find the right tenants for our property, and we are extremely pleased with the outcome. We genuinely appreciate all of Niamh’s help and would have no hesitation in recommending her to anyone looking for an estate agent. Thank you, Niamh, for all your hard work and support! Drs Aminu and Naimah

Aminu · 26 September 2026

★★★★★ 5/5

Google

I’ve just used Inspire to buy my first home and they have been nothing short of fantastic! Stephen and the team have been absolutely brilliant and incredibly supportive throughout the entire process. No question has been too silly and I’ve always had quick and personal responses. I’m officially on the ladder and I’m so glad I’ve done it with the help from Inspire! Thank you Steve & the team 🏠💕🌟

Millie · 26 April 2026

★★★★★ 5/5

Google

It would seem that Inspire is not just the name of the company, but also a fitting description of their attitude and conduct. Rebecca was punctual, well presented, professional, and knowledgeable about both her field of property and the areas in which she operates. It was a real pleasure meeting and dealing with her, and I have no hesitation in recommending both Rebecca and Inspire for your next property transaction.

Dan · 24 April 2026

★★★★★ 5/5

Google

Kasia is absolutely amazing and one of the best. She is always happy to help, kind, professional, and truly goes above and beyond for people. Nothing is ever too much trouble for her, and she always handles everything with a smile. It’s rare to find someone so dedicated, supportive, and genuine. We really appreciate all her help and would highly recommend her. From Guida and Pedro Correia

P · 3 May 2026

★★★★★ 5/5

Google

Aliya has been an outstanding agent, always available at the click of a finger. She responds quickly to any queries and brings a bubbly, kind, and accommodating energy to every interaction. Her empathy and ability to understand individual needs make the process seamless and reassuring. Aliya is not only incredibly helpful to sellers but also provides invaluable support to buyers, ensuring both sides feel guided and cared for. Her expertise in the field shines through in every step, and I would wholeheartedly recommend Aliya by Design to anyone seeking a trusted, professional, and personable agent. Truly an expert in her field.

Hamida · 14 December 2025

★★★★★ 5/5

Google

Massive thank you to Clint for the sale on our apartment. Clint put our apartment on the market and less than 2 weeks later.. sold it! From start to finish Clint kept us in the loop with absolutely everything and walked us through every step of the way. Selling a property can be very stressful but Clint made it smooth sailing and effortless for us. Anybody selling or purchasing a property I would highly recommend Clint, we hope to use him again when purchasing our next place. Thanks again 🙏

Emma · 9 December 2025

★★★★★ 5/5

Google

Great genuine, no nonsense service from Paul right from the start and some great advice on preparing the house for viewings. Great communication with the use of WhatsApp making it easy to keep both myself and my wife up to date with viewings etc. Paul had our property on the market very quickly and we soon had viewings and accepted an offer. We have and will continue to recommend Ashton Stripp to anyone looking to put their property on the market.

Toby · 8 December 2025

★★★★★ 5/5

Trustpilot

Outstanding Service from Michael Poole

I can’t recommend Matthew Hunt at Michael Poole Estate Agents enough. He did a fantastic job valuing my property, which has a lot of unique and complex features. Matthew was incredibly thorough, professional, and knowledgeable, taking real care to understand the details before providing a well‑researched valuation. Once the house went on the market, Jack and Leanne at the Ingleby Barwick branch were equally brilliant, friendly, supportive, and professional throughout. They helped us secure a sale we were very pleased with. From start to finish, Michael Poole have been exceptional, and I’d highly recommend them to anyone.

Trish · 26 July 2026

★★★★★ 5/5

Google

I recently sold my flat and purchased my next property through Ashton Stripp, and the whole experience was excellent. From a seller’s perspective, they were super communicative throughout, Bella kept me updated immediately after every viewing, which was really appreciated. Once offers were accepted, both Paul and Bella played a massive part in getting the sales completed in just 10 weeks. Their professionalism and dedication made the process so much smoother. I’d highly recommend them to anyone buying or selling.

Louisa · 8 November 2025