Michael Poole Yarm reviews

★★★★★ 5/5

Google

I would highly recommend this agency. I dealt with Jessica during the process of renting a flat, and she was incredibly helpful throughout. She was also very responsive, often replying to my emails within minutes. On the day of key collection, I was unfortunately delayed due to traffic. The team kindly stayed after the branch had closed to ensure I could still collect the keys and move in that day, which was greatly appreciated. They even walked to the property with me to show me around, going above and beyond what was expected. Overall, a very positive experience and excellent service.

Aleksandra · 8 May 2026

★★★★★ 5/5

Google

I can’t thank Colin and Emma enough for everything they did throughout the sale of my mum’s house. It wasn’t a straightforward process by any means, and they handled every curveball with calm professionalism and real expertise. They successfully managed the sale of a particularly complex and challenging property, which is something I’m incredibly grateful for. What meant the most, though, was how kind and patient they were with me. They took my panicky calls, never made me feel like a burden, and always took the time to clearly explain what was happening and what to expect next. That reassurance made such a difference during a really stressful time. They went above and beyond at every stage, and I always felt like I was in safe hands with them. I wouldn’t hesitate to recommend Colin and Emma to anyone, they’re an incredible team and truly lovely people.

Kirsty · 16 April 2026

★★★★★ 5/5

Trustpilot

Excellent sales progression team at…

Excellent sales progression team at Michael Poole. Helen was amazing right from the start. She kept a very close eye on what was happening in the chain and was very proactive about chasing up the other agent and getting updates from solicitors. This is the best sales progression experience I've ever had, having used many other agents in other areas of the UK in the past. And despite all the problems and delays caused by others in the chain, I'm pleased to say we got there in the end. Thank you Helen and team !

Ena · 8 October 2026

★★★★★ 5/5

Google

We had Emma Rahman looking after the sale of my property.Emma was lovely, selling a property can be very stressful, but she was amazing 😊 made us feel relaxed and was so helpful. I can’t stand pushy estate agent’s, I am so pleased I went with AbbotFox the process went very smoothly, and having Emma looking after us every step of the way was an added bonus 😊 Thank you Emma x

Kay · 16 March 2026

★★★★★ 5/5

Google

3 years ago we had a great buying experience with MP so we automatically employed them for our house sale. Once again Nick at MP provided a warm and friendly service. There were issues along the way (well, one big one) but Nick dealt with them in a professional manner providing outstanding levels of communication back to us. I'd highly recommend MP, Yarm if you want to keep the house selling stress to a minimum and value a reliable and friendly service!

Simon · 26 September 2025

★★★★★ 5/5

Trustpilot

Thank you Aiden

Renting through Michael Poole has been a great experience, and the service provided has been excellent. In particular, Aiden Lech-Allen was professional throughout the whole process of showing me around the property. He kept in regular contact, was friendly and easy to speak to, and made me feel completely at ease. He answered all of my questions about renting and was extremely helpful. I would highly recommend both Michael Poole and Aiden to anyone looking for a smooth and stress-free experience.

Lauren · 16 June 2026

★★★★★ 5/5

Google

Commendation for Stacey Holmes, Michael Poole Estate Agents, Yarm I would like to sincerely commend Stacey Holmes for their outstanding support and professionalism during the recent purchase of my home. From the very first viewing to final completion, their service was marked by exceptional reliability, prompt communication, and a genuine dedication to ensuring the process ran smoothly. Throughout what can often be a stressful time, Stacey Holmes was consistently available, provided timely updates, and showed an impressive attention to detail. Their calm, knowledgeable approach gave me confidence every step of the way, and their commitment to keeping me informed made the experience both manageable and rewarding. It’s rare to encounter such unwavering support and professionalism in this industry, and I am truly grateful to have had Stacey Holmes by my side during this significant milestone. Warmest thanks, Helen Kilner 9 Whinfell Avenue, date of move 11.7.2025

Helen · 18 September 2025

★★★★★ 5/5

Google

For valuation and marketing, Derek was fantastic. So much so, this is the second time we have used Yarm branch within two years. Nick handled a slow start with professionalism and ensured we were kept updated throughout the process. The housing market was difficult at the time of listing but upon securing an offer, Nick drove conversion to sale, leading on negotiation and communicating effectively. Stacey provided wraparound support and exceptional customer service. Highly recommend!!

Erika · 26 September 2025

★★★★★ 5/5

Trustpilot

Highly recommended

The valuer made me feel comfortable,no hard sales pitch, and out of the 3 agents I'd contacted, I put my trust in him and his colleagues to sell my late father's home. All the people I subsequently dealt with at Michael Poole in Stockton on Tees were friendly and professional, with excellent communication. They quickly got numerous viewings, lots of possible interest and an offer....unfortunately the chain collapsed so it was back to square one, but again the staff at Michael Poole came up trumps and through their excellent liaison, I soon had another offer, leading to completion. I am so pleased I 'went with my gut' and trusted them to sell the property.

Gillian · 8 May 2026

★★★★★ 5/5

Google

First impressions count! Really impressed with Colin McKenzie from abbotfox Estate Agents when he valued my house. Some great advice, very knowledgeable & some really good ideas. Not forgetting Charlie Stone, he was so efficient taking photos today, extremely courteous & had a chat with me about what’s important to me when working together to sell my home. The team are so friendly & professional in their approach, they certainly stand out from the rest of the crowd!

Lisa · 15 May 2026

★★★★★ 5/5

Google

We recently worked with Charlie and Rob from AbbotFox and we can’t recommend them enough. They were professional, knowledgeable, and genuinely supportive throughout. Charlie always kept us in the loop, while Rob’s calm, reassuring approach gave us real confidence. They made what could have been a stressful process feel straightforward and well managed.

Paul · 16 March 2026

★★★★★ 5/5

Trustpilot

Jack Johnson has been brilliant from…

Jack Johnson has been brilliant from the moment I first spoke to him about the house. From helping us through the offer being accepted to supporting us with the ongoing process, he’s been constantly on the ball and always keeping things moving. He’s been great at chasing solicitors, keeping us updated, and making the whole process feel much less stressful. Really appreciate all his help so far and would definitely recommend him.

Byers · 18 June 2026

★★★★★ 5/5

Trustpilot

We sold our house through Michael…

We had a fantastic experience with Michael Poole when selling our house. From start to finish, Helen and her team were professional, friendly, approachable, and kept us informed throughout the whole process. They worked hard to make sure everything went smoothly and was always available when we had questions or needed advice. We highly recommend Michael Poole to anyone looking at selling their property.

Olivia · 30 July 2026

★★★★★ 5/5

Trustpilot

First class service

Helen and the team from the eston branch have been amazing.Efficient, friendly and professional. Helen has dealt with the progression of the sale of my property and I cannot thank her enough. Helen has been so kind and professional throughout the sale and has really gone above and beyond . Welldone to all the team at eston keep doing what your doing 👏. First class service.

Alison · 20 June 2026

★★★★★ 1/5

Trustpilot

I have bought and sold many houses over…

I have bought and sold many houses over the years and this has been the worst experience ever. Rude, ignorant and unprofessional, particularly Helen. Made the experience unnecessarily stressful. Kirby was the only person who was any help. On top of this the property was miss advertised. It said recent re wire. As it turns out is was 11 years ago. Avoid this company at all costs!

Louise · 12 June 2026

★★★★★ 5/5

Google

I am from Muve Conveyancing, and we recently had the chance to complete a purchase with Emma Rahman, who has been brilliant. The transaction went through successfully today, and Emma was completely supportive and lovely to work with throughout. It is much appreciated and we would highly recommend. Amazing work!

Emaan · 16 February 2026

★★★★★ 5/5

Trustpilot

Excellent Estate Agents

Our house just needed ‘the right buyer’ and from our first meeting of Luke from Michael Poole, Stockton I believe he understood that. I felt he took a personal interest in our sale and worked very hard to find and show that buyer to our house. Kathryn then took over and did proper due diligence on the offer for us to feel confident about the buyers and the sale progressing. Throughout the sale process Kathryn and her team kept it as stress free as possible. Selling this house was reasonably emotional and I felt Kathryn showed empathy and understanding. Kathryn and the team did everything possible to make this a good process and I think went above and beyond my expectations. Highly recommend Michael Poole Stockton.

Emma · 27 February 2026

★★★★★ 5/5

Google

As we live out of the area, we needed an agent we could rely on to manage the sale of our late Mum's house. Thanks to Stacey, Nick and Derek the process was very easy from start to end. Communication on viewings and feedback was great, we felt the team were sympathetic to the situation and not just selling another house. I would highly recommend!

Kerstie · 26 September 2025

★★★★★ 5/5

Trustpilot

Very happy with the experience of…

Very happy with the experience of selling our property with Michael Poole. The advice on price point was spot on. We had several potential buyers very quickly. Craig was very pro active and easily contactable and Ruby stepped in if he was unavailable. We will use them again.

Mrs · 28 September 2026

★★★★★ 5/5

Google

Came in to arrange a viewing at short notice which was accommodated. Special thanks to Charlie who showed me around the property: he was courteous and professional throughout and was able to readily answer my questions about it.

Kaos · 16 April 2026

★★★★★ 5/5

Google

I sold my property with abbotFox at the end of last year and was overall happy with the service received. From Colin's initial appraisal (which was realistic and well researched) through to the sale progression by Emma, the experience was good.

Ed · 16 March 2026

★★★★★ 5/5

Google

Excellent service from Nick and his team. Thank you so much for finishing the process of buying a property so quickly. Thank you for your assistance at each and every step and your prompt correspondence to all our queries. I would highly recommend Michael Poole to have a great experience by using their services. Once again, A Big Thank you..

Anupama · 26 September 2025

★★★★★ 5/5

Trustpilot

Sold my house in a week!

I was amazed to use Michael Pool and have my house sold in just a week! I love the photos that they took and appreciate their quick replies from the Estate agents. Alisha has been understanding with everything and was liaising with all the buyers, communicating quickly to me and making sure I was kept up to date at all times. Thank you!

Svjf9 · 15 May 2026

★★★★★ 5/5

Trustpilot

Really great experience with Debbie at…

Really great experience with Debbie at Michael Poole’s Debbie at Michael Poole’s was brilliant when I was buying my house on Bedford Terrace. Super friendly, easy to deal with and always kept me in the loop. Everything felt straightforward and well handled, which made the whole process much less stressful. Would definitely recommend Debbie to anyone looking to buy a home.

Stephen · 28 May 2026