5/5
GoogleGreat dealing with them. Communication was good throughout and any concerns and queries were well addressed. Thank you
Agent replied
Thank you, Mimi! This means a lot to us.
Trusted Agent profile
Verified
Michael Poole Yarm reviews
★★★★★
586 reviews across 4 platforms
59 High Street, Yarm, TS15 9BH, Yarm TS15 9BH
Part of Michael Poole, see every office.
Michael Poole's Yarm office at 59 High Street is rated 4.7 out of 5 across 586 reviews on four platforms, including 294 Google reviews rated 4.9. The 239 Trustpilot count is for the whole business. It won Gold in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026. Checked 9 October 2026.
294
Reviews on Google
This office
49
Reviews on Facebook
This office
4
Reviews on View Agents
This office
239
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers3 reviews
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 3 from sellers
Buyers1 review
From the first viewing, to the handing over of keys, the service and staff were extremely helpful. The whole process was smooth, unhurried and stress free. I ...Read the review from buyers
About Michael Poole Yarm
Michael Poole in Yarm are now the most established Estate Agents in Yarm having opened their prominent High Street branch in 1998. There is a very experienced team in place handling the sale of homes from under £100,000 to well over £1 million. Derek Chalmers who is a Regional Director with the firm carries out the property valuations and has done so for over 20 years now.
Awards
Trusted Agent 2026 results for Michael Poole. Each award is assessed separately from the review sites.
- GoldMichael Poole, YarmTrusted Agent 2026 · National position 604
- PlatinumMichael Poole, BillinghamTrusted Agent 2026 · National position 373
- GoldMichael Poole, Ingleby BarwickTrusted Agent 2026 · National position 596
- Trusted AgentMichael Poole, RedcarTrusted Agent 2026 · National position 1406
Reviews
Every review we hold for the Yarm office, from every platform, shown as written. First names only.
Google5/5
GoogleI live in Cambridgeshire and was selling my property in Yarm so the distance made this a challenge. Michael Poole were absolutely fantastic. …
Agent replied
Thank you so much, Hannah. This was so lovely to read and I'm glad to hear of the fab service our Yarm team provided!
5/5
FacebookThank you to all at the Michael Poole Stockton-on-Tees branch. Our house sold within 3 days and lots of communication when needed. Thank you. Mr & Mrs Law - Merry Christmas to all
Agent replied
Thank you for your very kind comments Donna -Merry Christmas to you too👌
5/5
GoogleWould definitely recommend this estate agents.fri Friendly and helpful staff, who offered excellent and prompt guidance and support.
Agent replied
Thank you for your kind review!
5/5
GoogleGill Dryden of Michael Poole was excellent throughout my move. I would highly recommend them as estate agents.
Agent replied
Thanks so much, Anthony!
1/5
TrustpilotRubbish service
Rubbish service. Phone lines are always busy. Leave a message and agent will not call back. Send a email and no reply. Good thing I am not in a process of buying a property with Michael Poole.
5/5
GooglePleasure to deal with excellent communication and service.
Agent replied
Thanks so much, Stephen! Feedback like this means so much to the Yarm team. Thanks for taking the time to write it.
5/5
GoogleA highly professional and friendly company that really make a difference and care. …
Agent replied
Thanks so much, Damien. We appreciate the time it took to write such a lovely review. Your kind words mean so much to us!
4/5
GoogleProffesional and friendly service. Advising and tracking both the Sales and Purchasing aspects of our move helped us to achieve our desired timescales.
Agent replied
Thank you, Paul! We appreciate this. Is there anyway we could have made this 5 star for you?
1/5
TrustpilotStill with them
Still with them, they don't do any repairs or when they do they get tradesmen who cut corners. Been waiting 5 weeks for a response.
5/5
TrustpilotExcellent Service
Excellent Service! Sold my house in less than a week, kept updated at all times. Can't fault them, would re-use again
Agent replied · 21 March 2024
Hi Helen, thank you so much for your lovely review!
5/5
GoogleHad the greatest service selling my property. The communication has been fantastic in the whole process. Would highly recommend.
Agent replied
Thank you, Amy! Reviews like this make our job so rewarding.
5/5
GoogleThank you for your help in our house buying process Excellent communication and sincere advice . I totally recommend.
Agent replied
Thank you, Ahmed. We're glad to hear this!
5/5
Trustpilot5* service
Marion from the Stockton branch has been brilliant, I would highly recommend. Marion managed to help sell my home in 2 weeks and managed to get the house that we wanted.
5/5
View AgentsExcellent marketing from the start to crossing the finish line.
We were very impressed with Gill Dryden the branch manager who got us through the "chain from hell" , Without her help and support when at times it felt like all was lost I don't think we would have got over the finish line. She definitely went above and beyond the call of duty and we can't thank her enough.
5/5
GoogleGill at Michael pool was fantastic, would highly recommend her!
Agent replied
Thanks for the 5-stars, Jake!
5/5
GoogleExcellent service, kept us up to date throughout the process.
Agent replied
Thank you so much, Judith!
5/5
TrustpilotSold the property very quick girls in…
Sold the property very quick girls in the Michael Poole ingleby barwick office first class
1/5
FacebookDon’t ever rent through these, even when you leave the house cleaner than it was when you moved in. They just try and have you for anything, always keep the paperwork you get when you move in because they even try to charge you damage that was already there and on their paperwork
5/5
GoogleExcellent all round service. Exteremly helpful and dilligent staff. Highly recommended
Agent replied
Thank you so much!
5/5
TrustpilotJust bought the new house
Just bought the new house , have best and love staff .
5/5
FacebookHUGE thanks to the Stockton Branch (Shannon, Marion & Luke - you are the best). They are all extremely friendly, professional, polite and really wanted to sell my house as much as I did. You have my total recommendation - many thanks again for all your hard work.
5/5
View AgentsExcellent,professional service from both Gill and Carolyn.
Would highly recommend Michael Poole Yarm for outstanding service throughout our journey in selling and purchasing our home. Gill and Carolyn are both on the ball and reassured us and kept in touch all the way. Cannot thank them both enough. Thank you. Mr and Mrs Scanlon.
5/5
GoogleWouldn’t hesitate to recommend these guys to anyone, professional, attentive and very friendly. They helped me sell my house within a week, 5 viewings in the first few days with great follow up and feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Michael Poole Yarm
How many reviews does Michael Poole Yarm have?
Michael Poole's Yarm office has 586 reviews across four platforms: 294 on Google, 49 on Facebook, 4 on View Agents, 239 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Michael Poole Yarm's rating?
Michael Poole Yarm is rated 4.7 out of 5 across all 586 reviews, and 4.9 out of 5 on Google from 294 reviews, checked 9 October 2026.
What do sellers say about Michael Poole Yarm?
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards: Michael Poole, Yarm won Gold; Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Redcar won Trusted Agent.
Where is Michael Poole's Yarm office?
Michael Poole Yarm, 59 High Street, Yarm, TS15 9BH, Yarm TS15 9BH.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.