1/5
TrustpilotNothing good to say about them
Nothing good to say about them, extremely unhelpful and rude. Don't use them
Trusted Agent profile · Yarm, North Yorkshire
Verified
Michael Poole Yarm reviews
★★★★★
586 reviews across 4 platforms
59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
Part of Michael Poole, see every office.
Michael Poole's office in Yarm, North Yorkshire, at 59 High Street, is rated 4.7 out of 5 across 586 reviews on four platforms, including 295 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026.
295
Reviews on Google
This office
49
Reviews on Facebook
This office
4
Reviews on View Agents
This office
238
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers3 reviews
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 3 from sellers
Buyers1 review
From the first viewing, to the handing over of keys, the service and staff were extremely helpful. The whole process was smooth, unhurried and stress free. I ...Read the review from buyers
About Michael Poole Yarm
Michael Poole in Yarm are now the most established Estate Agents in Yarm having opened their prominent High Street branch in 1998. There is a very experienced team in place handling the sale of homes from under £100,000 to well over £1 million. Derek Chalmers who is a Regional Director with the firm carries out the property valuations and has done so for over 20 years now.
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Yarm office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleThrough both the recent sale and purchase of our properties my husband and I experienced professional, transparent and extremely supportive services from the Michael Poole Yarm branch. …
Agent replied
Thank you so much, Bev and Hugh. We are so glad you had Gill to support you through the process. We appreciate the time you took to write such a lovely review.
5/5
GoogleAn excellent, responsive estate agents that have kept us up to date throughout the whole process. Nick May's communication is second to none and would definitely recommend friends and family to use Michael Poole. …
Agent replied
Thank you, Andrew. This means so much!
5/5
FacebookMichael poole in Stockton were brilliant, we wouldn’t be in the house we are in now without Shannon and Marion, can’t thank them enough for all their help! X
5/5
FacebookMichael poole in Stockton were brilliant, we wouldn’t be in the house we are in now without Shannon and Marion, can’t thank them enough for all their help! X
5/5
GoogleHave recently moved house, both selling and buying through Michael Poole in Yarm. Was very please with the professionalism from those involved, namely Derek and Gill. Wouldn't hesitate to recommend.
Agent replied
Thank you so much for your lovely review, Alex :)
5/5
GoogleGill was brilliant at guiding us through the stress of buying a house. We definitely feel lucky that we had her expertise and honest advice during the process.
5/5
TrustpilotSold my property with Michael Poole
Sold my property with Michael Poole. Stacey and Leanne dealt with everything. There so friendly and professional nothing is ever too much trouble. Kept me informed with everything. Thank you for making my sale go through smoothly.
5/5
View AgentsExcellent
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.
5/5
GoogleThanks to the team from Michael Poole Yarm, who helped get our house purchase over the line. They were very professional, quick to respond and always happy to help.
Agent replied · 30 July 2023
You are more than welcome! Thank you so much for taking the time to leave us this lovely review
5/5
GoogleI have just purchased my flat thru Michael Poole in Yarm & cannot fault their service. Nick never got tired of me ringing up with those small silly questions & always …
Agent replied
We're happy to hear this! Thank you :D
5/5
TrustpilotProperty purchase
Excellent service from Allyson, kept in regular contact throughout the purchase of a property
5/5
GoogleQuick sale and lots of follow up service and advice from Gill. I would definitely use again.
Agent replied
Thanks so much, Glyn, this means a lot to us!
1/5
TrustpilotCame to estimate house and could not be…
Came to estimate house and could not be bothered to get back in touch with a price after numerous times of my partner ringing up to see what was happening and still nothing we have decided to go to a company that seemed interested and totally on point with valuation and experience.
5/5
GoogleVery good estate agents. Efficient and friendly staff. All done without any fuss. Would use again.
Agent replied
Thanks so much, Michael, this means a lot to us!
5/5
GoogleExcellent, professional and friendly service. I would recommend them without hesitation. Many thanks to all
Agent replied
Thank you, Nigel! We appreciate the time you took to leave us some lovely feedback
5/5
TrustpilotHave no hesitation in recommending…
Have no hesitation in recommending these agents. Always helpful friendly and professional. Would use again in the future
5/5
FacebookUse Michael Poole to let out my properties and the service is second to none, particularly Melanie in the lettings department. Highly recommended.
5/5
TrustpilotVery reliable
The company is very organized and staff are very helpful
5/5
GoogleFantastic service throughout the moving process. Definitely some “stressed” days along the journey but helped by great communication and assistance from the MP team at Yarm. Mr & Mrs Holt
Agent replied
Thank you so much! This was a lovely review to read.
5/5
GoogleCouldn’t have asked for better! Nick and Gill offer a first class service! Super friendly and professional! Would definitely recommend. Thank you again
Agent replied
Thanks so much for this Vicky! We appreciate it.
5/5
GoogleJust purchased house through Michael Poole. All staff staff are courteous and professional. Any questions and requests were dealt with quickly. Whole experience was very slick and problem free.
Agent replied
We loved reading this! Thank you so much, Chris; we really appreciate your feedback.
5/5
GoogleVery good service from Nick and professional throughout the entire process. Highly recommended.
Agent replied
Thanks for the 5 stars, James! We appreciate it.
5/5
GoogleGreat service from MP Yarm. Quick responses to any queries. Would recommend.
Agent replied
Thanks so much, Chris! This means a lot to the Yarm team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Michael Poole Yarm
How many reviews does Michael Poole Yarm have?
Michael Poole's Yarm office has 586 reviews across four platforms: 295 on Google, 49 on Facebook, 4 on View Agents, 238 on Trustpilot (across the whole business).
What is Michael Poole Yarm's rating?
Michael Poole Yarm is rated 4.7 out of 5 across all 586 reviews, and 4.9 out of 5 on Google from 295 reviews.
What do sellers say about Michael Poole Yarm?
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards: Michael Poole, Yarm won Gold; Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Redcar won Trusted Agent.
Where is Michael Poole's Yarm office?
Michael Poole Yarm, 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH.
