Trusted Agent profile · Yarm, North Yorkshire
Verified
★★★★★
586 reviews across 4 platforms
59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
Part of Michael Poole, see every office.
Michael Poole's office in Yarm, North Yorkshire, at 59 High Street, is rated 4.7 out of 5 across 586 reviews on four platforms, including 294 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026.
294
Reviews on Google
This office
49
Reviews on Facebook
This office
4
Reviews on View Agents
This office
239
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 3 from sellers
From the first viewing, to the handing over of keys, the service and staff were extremely helpful. The whole process was smooth, unhurried and stress free. I ...Read the review from buyers
Michael Poole in Yarm are now the most established Estate Agents in Yarm having opened their prominent High Street branch in 1998. There is a very experienced team in place handling the sale of homes from under £100,000 to well over £1 million. Derek Chalmers who is a Regional Director with the firm carries out the property valuations and has done so for over 20 years now.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Yarm office, from every platform, shown as written. First names only.
5/5
TrustpilotAmber did a fantastic service up to…
Amber did a fantastic service up to completion. Very proactive in keeping us posted on all developments through the selling process. Simply the best service I have experienced in buying or selling property. Well done Amber you are a credit to your company.
5/5
GoogleNick responded to a query within minutes and provided all the information needed. Fantastic service- as always.
Thank you very much Debbie, this kind of feedback means so much to the team.🙌 …
5/5
TrustpilotYarm Branch.
Helpful and Friendly customer service.
1/5
FacebookTerrible estate agents. They are rude when they speak to you on the phone. They charged us for fast tracking our checks and we were last in the chain to get them back, took even longer than the standard time. Never got an apology. They do very little to actually help sell your house, there only solution is to just keep lowering the price. We asked for our house to be featured on their social media page relentlessly, to spark interest page and they couldn't be bothered. We were ignored from start to finish.
1/5
FacebookTerrible estate agents. They are rude when they speak to you on the phone. They charged us for fast tracking our checks and we were last in the chain to get them back, took even longer than the standard time. Never got an apology. They do very little to actually help sell your house, there only solution is to just keep lowering the price. We asked for our house to be featured on their social media page relentlessly, to spark interest page and they couldn't be bothered. We were ignored from start to finish.
5/5
GoogleVery easy to deal with and made the process straightforward by arranging conveyancing and a survey
Thank you, Nick! This kind of feedback means so much to the team.
5/5
GoogleThe service from Michael Poole was excellent from the point of valuation through to exchanging contracts. Staff were professional, friendly, helpful, reassuring, and extremely patient …
Thanks so much, Moria, this means a lot to us!
5/5
TrustpilotGreat service Yarm branch.
5/5
GoogleFrom start to finish the service from the staff was 100% Communication was always timely and helpful I would recommend that anyone should be confident in placing their property with them
Thank you very much, Steve! This kind of feedback brightens everyone's day; thank you for taking the time to write it.
5/5
GoogleExtremely helpful and competent team throughout the whole process of buying a house! They arranged several house viewings on a tight schedule and their virtual viewings were helpful in prioritising which houses I wanted to view. …
Thanks so much, Helen! We appreciate the time you took to say such kind words about Nick and the Yarm branch. Reviews like this mean a lot to the team!
5/5
GoogleExcellent service from the Yarm branch. The right advice from experienced staff who are professional, friendly and very reassuring throughout the sales process. Grew to trust their judgement as they are well-informed. Quick to respond and maintain a personal touch. Huge thank you to the manager.
Thank you for your lovely words, Emily. We really appreciate it!
5/5
GoogleRefreshingly straightforward service from Nick and Amber, after a two-year property search. Would recommend.
Thank you so much, Clare! This bit of feedback means a lot to the team.
5/5
GoogleI recently sold my property and also purchased my new home through Michael Poole, I cannot recommend them highly enough, Derrick did both the valuation of the property I sold and also accompanied me to the numerous house viewings i did, he …
Thank you, Sue. This was so lovely to read, we appreciate you taking the time to leave this for us.
5/5
GoogleWe have rented, sold and bought houses from Michael Poole and wouldn’t ever use another company. The service is impeccable and we have no complaints. All staff members are friendly and professional and we would highly recommend Michael Poole to anyone needing estate agent services
Thank you so much, Lynne. We're glad to hear this :)
5/5
GoogleI received regular updates and received very prompt replies to any queries that I raised. I was very pleased with the valuation and service, and would use them again.
Thanks so much, Ian. We appreciate you leaving such positive feedback!
5/5
GoogleGreat service from Michael Poole for selling our home - thanks especially to Nick and Derek for the great customer service and for keeping us up to date throughout.
Thanks so much, Jo, for taking the time to write such lovely feedback! We appreciate it.
5/5
TrustpilotGreat experience and would definitely…
Great experience and would definitely recommend the team at a Michael Poole’s in Ingleby
5/5
TrustpilotYarm Branch
Great service from Stacey in Yarm branch. Thanks for the advice.
5/5
GoogleI would totally recommend this estate agency - I used them to sell my house which they did very quickly !! They were friendly, supportive - always had time to answer my questions and most importantly were efficient, professional and I …
Thank you so much, Mr Siday! We really appreciate you taking the time to leave us this lovely review.
1/5
TrustpilotLittle Trust for this Agent
As a purchaser I was lead to believe the seller had a strict deadline after which they wouldn't sell. The agent harassed us with daily calls and emails and we worked in good faith and quite hard to make sure we were ready. When our solicitor informed the other party with the required 3 days notice, it transpired that the seller's solicitor had not been made aware of this "deadline" and as a consequence wasn't prepared for the transaction. Turned out that the seller was fine with completing after the deadline and we still bought the house. This was either a huge failure in communication between the agent and her client or at the worst an intentional deceit to sell faster. I was purchasing other properties with this branch and I stopped answering their calls, we communicated through the solicitor and completed fine without the agent interference.
1/5
TrustpilotLittle Trust for this Agent
As a purchaser I was lead to believe the seller had a strict deadline after which they wouldn't sell. The agent harassed us with daily calls and emails and we worked in good faith and quite hard to make sure we were ready. When our solicitor informed the other party with the required 3 days notice, it transpired that the seller's solicitor had not been made aware of this "deadline" and as a consequence wasn't prepared for the transaction. Turned out that the seller was fine with completing after the deadline and we still bought the house. This was either a huge failure in communication between the agent and her client or at the worst an intentional deceit to sell faster. I was purchasing other properties with this branch and I stopped answering their calls, we communicated through the solicitor and completed fine without the agent interference.
5/5
GoogleWe sold and bought a house using Micheal Poole Yarm. The service and professionalism was first class - nothing was too much trouble. Throughout the entire process they kept us informed at every stage and, despite the issues and complexity …
Thank you so much, Jonathan. This review was lovely to read. We're glad to have helped in anyway possible!
5/5
GoogleGill Dryden from Michael Poole has been fantastic every step of the way. Despite a lengthy and difficult negotiation with our vendors, as well as a horrendous time with our conveyancers, Gill provided lots of reassurance, was easy to access …
We're glad to hear this, Duke. Thank you for taking the time to leave this review for us.
5/5
GoogleReally great service from my initial enquiry, through to completion. I was constantly kept up to date by Gill who was excellent from our initial conversation and always kept me updated. Every need I had was responded to quickly and …
Thank you, Gav. We're glad to hear this :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Michael Poole's Yarm office has 586 reviews across four platforms: 294 on Google, 49 on Facebook, 4 on View Agents, 239 on Trustpilot (across the whole business).
Michael Poole Yarm is rated 4.7 out of 5 across all 586 reviews, and 4.9 out of 5 on Google from 294 reviews.
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
Yes. In The Trusted Agent 2026 awards: Michael Poole, Yarm won Gold; Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Redcar won Trusted Agent.
Michael Poole Yarm, 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH.
