Michael Poole Yarm reviews

★★★★★ 5/5

Trustpilot

High recommend going service and…

High recommend good service and explaining everything 👍

Alia · 5 February 2026

★★★★★ 5/5

Google

We have had a wonderful experience buying our property through Burns and Webber . We would certainly go back to them again if we ever decided to move from Cranleigh , however we love Cranleigh . They have shown their professionalism …

Lesley · 3 June 2023

★★★★★ 5/5

Google

I have been dealing Nick and Gill for just over a week and I am already blown away by their customer service and efficiency. I have been kept thoroughly up to date at every stage. I have dealt with many estate agents and I have never experienced service like this. Second to none! I couldn't recommend them more!

Lauren · 22 May 2021

★★★★★ 5/5

Trustpilot

Great Service from Stacey and Derek

Great Service from Stacey and Derek. Very knowledgable and kept us fully informed every step of the way and really maximised the value we got for the house

Website · 18 July 2025

★★★★★ 5/5

Google

Very positive experience selling a house through Michael Poole in Yarm - Amber in particular was always helpful and proactive. Wouldn’t hesitate to use MPEA again.

Stephen · 12 May 2024

★★★★★ 5/5

Google

I have used Michael Poole for both rental and sales and will continue to do so. The most recent sale I had I have to say has been a breeze. Very professional and extremely quick to respond throughout, keeping me up to date, even with tough restrictions in place, plus, they are good people to work with.

Rachel · 22 May 2021

★★★★★ 5/5

Trustpilot

Excellent company to deal with

Excellent company to deal with. Very helpful and handled all our viewings. Kept upto date with all viewings and feedbacks. Nothing too much trouble. Made the selling process so much easier for us.

Grahame · 3 May 2025

★★★★★ 5/5

Google

Michael Poole Yarm had my property advertised on Rightmove within two days of my instruction to sell, I had an offer of 98% of my asking price within 4 days of it being advertised. Contracts were exchanged 7 weeks later, you can't ask for any more than that!

Justin · 22 May 2018

★★★★★ 5/5

Trustpilot

We used Michael poole to sell our…

We used Michael poole to sell our property, they made the experience stress free. Great communication and very supportive throughout.

Katie · 18 September 2025

★★★★★ 5/5

Trustpilot

Brilliant estate agents - Leanne & Andrea

Leanne & Andrea have been amazing! Great communication and support throughout the process of the sale of our house. They have been very professional and their persistence and hard work is much appreciated! I would recommend them to anyone! Thank you so much! 😊

Nisha · 22 November 2024

★★★★★ 5/5

Trustpilot

Sarah Jarvis who managed the letting of…

Sarah Jarvis who managed the letting of my properties has provided an excellent service. A credit to Michael Poole Estate Agents.

Kevin · 29 August 2025

★★★★★ 5/5

Google

I recently was purchasing a house with Michael Poole. I have never had such a positive experience with a company. Nick from the Yarm branch was beyond excellent! He has gone above and beyond for this purchase and I fully believe without him …

Emily · 8 October 2022

★★★★★ 2/5

Google

I was interested in a Yarm property and for 3 weeks I was ringing and checking. The excuses ranged from: the tenant has Covid, the locks have been changed, the photographer has been in an accident, therefore nobody to show you around and …

Gill · 8 October 2022

★★★★★ 5/5

Google

Amazing people working at Michael Poole yarm. Gill and the rest of the team really helped whenever I needed anything answering or chasing up! Reassured me that what was happening was the normal process when buying as we were first time buyers. Thank you again for everything.

Charlotte · 22 May 2022

★★★★★ 1/5

Facebook

Firstly I am absolutely upset with valuating property, I have received silly price for it! 😂 Secondly I have been viewing previously few properties from those agents which wasn't really nice as on pictures. When I asked M'bro branch for viewing on another property I have never heard anything back. Completely waste of time with selling or buying property.

Kamila · 29 August 2019

★★★★★ 5/5

Trustpilot

Great purchase experience!

Maria in the Sales team was very helpful in assisting my purchase of a house. She always kept me up to date, and was never pushy with me. Quick response time to any questions I had and was very informative of the process as a first time buyer. Very pleasant experience! Thanks so much!

Ben · 27 February 2021

★★★★★ 5/5

Google

Gill at Michael Poole Yarm is the most professional and efficient estate agent I have dealt with. If it was not for her our long and arduous sale of our house would not have been possible. The help that we received from Gill was exemplary …

Alex · 8 October 2016

★★★★★ 5/5

Trustpilot

Great service from start to finish

Great service from start to finish. Kept me informed and answered any questions I had. I would highly recommend them.

Paul · 8 August 2025

★★★★★ 5/5

Trustpilot

Really quick process

Really quick experience front start to finish! Only took us two months to get the keys! We can’t wait to make our first house a home. Would very much recommend Michael Poole Yarm.

Sarah · 7 March 2025

★★★★★ 5/5

Google

Burns and Webber worked assiduously to bring our sale to completion. In fact we received more help and support and updates from them than we did from our solicitors. It was not an easy exchange for a variety of reasons but Clive and Livvy …

Suzanne · 3 June 2022

★★★★★ 1/5

Trustpilot

Bad experience!

I rented a furnished apartment through Michael Poole and it has been a really disappointing experience. The apartment was extremely dirty when I moved in (despite that wasn't reported on the inventory check), a wardrobe door was hanging broken and almost fell on me few times, multiple bulbs (including in the shower) were not working, a chair was broken too. Those problems should have been sorted before my move in, considering they knew about my moving a month before I got the keys.I had to change the bulbs and to fix wardrobe and chair by myself, because being lockdown they couldn't send anyone for a long while, and despite not “emergencies” I needed those things to be fixed, but none refund me for those jobs.When I left the apartment it has been told they would keep part of the deposit to put back in the original place old, dirty and rusty items I have moved in a cupboard because they were just taking storage space...of course everything I fixed/changed and the deep cleaning I had to do when I moved in it hasn't been even consider to refund me.I really would suggest anyone who is thinking to go through this agency to think twice, they are really unprofessional, if they act so poorly on letting I can not imagine the problems you could have during sales.

Laura · 10 November 2021

★★★★★ 1/5

Facebook

Tried to get a viewing on a property that they had the keys for - had to wait nearly two weeks to view and the day before they cancelled as the house had been sold through another estate agents. Wish I’d rang them now. Terrible estate agents - difficult to get through to and appalling service.

Natalie · 29 August 2019

★★★★★ 5/5

Google

From start to finish our house sale was completed in one month!! 24 January 2022 house on market; 10 viewings arranged for that week; offer submitted on 25 Jan; once viewings had been completed we accepted the full asking …

Jackie · 8 October 2022

★★★★★ 5/5

Google

Recently purchased a property with Michael Poole. Gill at the Yarm branch was excellent, extremely helpful, always at the end of the phone to answer any queries and went above and beyond to make the purchase as streamline as possible. Would definitely recommend.

Jade · 22 May 2022