Trusted Agent profile · Yarm, North Yorkshire
Verified
★★★★★
586 reviews across 4 platforms
59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
Part of Michael Poole, see every office.
Michael Poole's office in Yarm, North Yorkshire, at 59 High Street, is rated 4.7 out of 5 across 586 reviews on four platforms, including 294 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026.
294
Reviews on Google
This office
49
Reviews on Facebook
This office
4
Reviews on View Agents
This office
239
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 3 from sellers
From the first viewing, to the handing over of keys, the service and staff were extremely helpful. The whole process was smooth, unhurried and stress free. I ...Read the review from buyers
Michael Poole in Yarm are now the most established Estate Agents in Yarm having opened their prominent High Street branch in 1998. There is a very experienced team in place handling the sale of homes from under £100,000 to well over £1 million. Derek Chalmers who is a Regional Director with the firm carries out the property valuations and has done so for over 20 years now.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Yarm office, from every platform, shown as written. First names only.
5/5
TrustpilotBeen dealing with Stacey at the yarm…
Been dealing with Stacey at the yarm branch. Stacey has followed up on all of my enquiries so far, also keeping me updated on the progress of the property I'm buying without being prompted. Good service so far.
5/5
GoogleI found the team led by Clive at B&W Cranleigh to be professional, courteous and empathetic in dealing with the sale of my late mother's house. Whilst the journey from the first consulation to completion was longer than anticpated, the team …
Dear Simon, Thank you so much for your 5 star review and for your kind commentary. My team … More
5/5
GoogleVery professional, exemplary service.
Thank you so much for your kind words, Anthony 😊. We’re delighted to hear you were pleased with our professional service - your feedback means a lot to the team here in Yarm 🏡✨. …
5/5
GoogleGreat to work with, very helpful and such a lovely team
Thanks so much for the lovely feedback Simon! We're really glad you’ve enjoyed your time so far with us, the feeling is definitely mutual! It means a lot to the whole team. Looking forward to continuing our work together.
5/5
TrustpilotThe staff could not be more helpful…
The staff could not be more helpful throughout the whole process of buying our new home. They intermediated the situation brilliantly for us.
5/5
GoogleExcellent service from the team at Michael Poole Yarm office with the purchase of my new house. Nothing too much trouble, and always kept informed of everything that was going on with regards to the purchase. We done team Yarm!
Thank you so much, Milly! This bit of feedback means a lot to the team.
5/5
GoogleWe purchased our home through the Yarm office and what a great team they are. Replied straight away to any questions we had, and always got back to me if I had emailed or left a message. Would highly recommend.
Thank you so much, Vanessa! This bit of feedback means a lot to the team.
5/5
TrustpilotGreat staff who got out property sold
5/5
TrustpilotYarm branch were fantastic definitely…
Yarm branch were fantastic definitely recommend
5/5
GoogleAmazingly fast, reactive, helpful and knowledgeable. Thank you, Lindsey!
Thank you for the kind words Jack. We’re really glad to hear you had such a positive experience, and Lindsey will be thrilled to hear this too. We’re always here if you need anything!
5/5
GoogleWe found Michael Poole very helpful and efficient while going through the process of buying our house in Yarm. They were always available to give us advice and to deal with any issues we had from start to finish.
Thank you, Alan. This feedback means a lot to the Yarm team, and we really appreciate you taking the time to write it.
4/5
TrustpilotFriendly
Friendly, approachable staff, prompt responses, understanding and caring attitudes. Debbie and Emeline. Helped us on our journey and dealt with hiccups well.
5/5
GoogleNick was incredibly helpful, really responsive and great at keeping us up to date. Highly recommended.
Thank you so much, Sarah :)
1/5
TrustpilotRUBBISH
RUBBISH, absolutely joke of a company couldn't get a viewing of a property that had just gone on the market ,so i offered asking price without viewing to be told the seller isnt taking offers until viewings.Then get a phone call to say sold ,since then i spoke to the seller which is a old lady that told me she never even knew i had made an offer,absolutely bent and back handers come to mind (eston branch) LIES LIES LIES
5/5
TrustpilotAlways professional and helpful
Always professional and helpful, Debbie went the extra mile at all stages of negotiating a prolonged and complex sale. Many thanks.
5/5
GoogleKept on top of the process and kept in contact throughout Thank you
Thanks, Jill! We appreciate it.
1/5
TrustpilotIncompetent team
What a complete waste of time! I tried to get in touch with the sales department several times with no answer (i probably shouldn't have taken the hint after this as usually, the sale team are always enthusiastic about new business), when they finally picked up the phone, i requested an evaluation and they gave me a few date options. As the house is currently tenanted, i needed to confirm the dates with the tenant before locking in the dates and once again needed a few attempts before being able to connect. After a few more back and forth, i was told the earliest appointment to match the tenant's convenient time was about 2 weeks of waiting. We fixed a date and time accordingly (this was meant to be Tuesday 26th). There hasn't been a single follow up since then I even called up twice yesterday(Thursday) but was told the agent was busy. Don't bother wasting your time here. The only reason I got in touch was because i was referred by another trusted estate agent but have to say this is the worst sales department in any industry I've ever come across.
5/5
TrustpilotGreat customer service
Great customer service, staff were great
5/5
TrustpilotVery professional and friendly service
Very professional and friendly service. All questions answered and very knowledgeable
5/5
GoogleGill and the team were fantastic! Can’t thank them enough for helping us get our dream home. …
Thank you so much, Kevin!
5/5
GoogleWe were very happy with the service from the Michael Poole team, from initial proposals from Derek, ongoing contact with Nick, and excellent progress chasing from Amber. Always easy to contact, helpful and efficient, thank you.
Thank you so much, Christopher! This bit of feedback means a lot to the team.
5/5
GoogleThis is the 2nd time we have just Michael Poole in Yarm to sell our property, excellent customer service received from Amber Short at the Yarm Branch, good communication and dealt with enquiries promptly, thank you.
Thank you very much, Richard! This kind of feedback brightens the team's day; thank you for taking the time to write it.
5/5
GoogleVery professional and exemplary service from start to finish
Thank you so much for your kind words and 5-star review. We are thrilled to hear you received a professional and exemplary service from start to finish. We always strives to deliver a seamless experience, and your feedback means the world to us. Thanks again Laurence and the team at Morriston Lettings
4/5
GoogleSelling a property can be tough but I had a buyer within 2 weeks and the team helped keep communication open with them whilst I found somewhere. They helped me understand the process (it had been a long time since I'd bought / sold a …
Thanks so much, Maria. We appreciate you leaving such positive feedback!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Michael Poole's Yarm office has 586 reviews across four platforms: 294 on Google, 49 on Facebook, 4 on View Agents, 239 on Trustpilot (across the whole business).
Michael Poole Yarm is rated 4.7 out of 5 across all 586 reviews, and 4.9 out of 5 on Google from 294 reviews.
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
Yes. In The Trusted Agent 2026 awards: Michael Poole, Yarm won Gold; Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Redcar won Trusted Agent.
Michael Poole Yarm, 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH.
