Michael Poole Yarm reviews

★★★★★ 5/5

Trustpilot

Excellent service as usual from…

Excellent service as usual from Stacey,Nick and the team at Michael Pooles YARM Office.

Paul · 13 March 2025

★★★★★ 1/5

Facebook

Disappointing from the start. Customer service, communication, and general service was very poor. We struggled to sell at first and we asked for advice, and were advised to lower the cost which we did. still struggled to sell. Other houses close to us with other estate agents sold quickly and for more money which can only mean that they were not marketing our property very well. finally got an offer from a first time buyer, who did not have a mortgage in principle, this is something they didn't check before allowing them to play an offer which then caused a lot of issues as the buyer couldn't get a mortgage. it took 4 weeks to get the mortgage through, and I had to chase MP for updates instead of them calling me. I had to ask a lot of questions to find out what was going on instead of being informed. finally they got an offer. in that time we have a viewing organised and Michael poole informed me that it would be cancelled, which it was not. and a prospective buyer arrived unexpectedly. throughout the whole process of the sale I did not hear from Michael poole once on the process of the sale, however on the process of the purchase, Robinsons updated me every week. when we came to complete, we agreed to sell the fridge as part of the house. someone from MP advised me that everything had to go through the solicitors which was fine. and then on the moving day, I had a call fr another member of staff to ask me what was going on with some sort of private arrangement. no communication between colleagues. I would not recommend MP, staff often do not know what's going on, and are rude when questioned as to why. I wish I had gone with someone else from the start

Chloe · 23 July 2021

★★★★★ 5/5

Google

Could not fault nick and Amber for the handling of our sale etc. Proactive and very helpful However would not recommend" move with us" Conveyancing if they use Merritts of yarm. That side of things was not good, and service poor.

David · 1 October 2024

★★★★★ 5/5

Trustpilot

Eston branch were fab!

The staff at the Eston branch were brilliant throughout our sale and purchase, assisted with contact between solicitors and buyer and made the whole process so much more manageable. Would definitely recommend!

Kirsty · 15 January 2026

★★★★★ 1/5

Trustpilot

Unresponsive, unprofessional.

I have never worked with such an unresponsive realtor before. A rental property caught mine and a friend's eye as a potential to move in to together, and so we both separately registered interest and requested a viewing on their website. A week goes by, and I decide to give the office a call - how did I figure out which office to call? Well, that was of course hidden in the property brochure and nowhere on their website.The person I spoke to said the tenants hadn't left yet, but the video tour will be up by the end of the week - leave your e-mail and we'll let you know ASAP. I do, they don't. Another week goes by, another phone call. Another wait, but at the end of this week the video tour is published - no notification is sent to me whatsoever. It should be noted that the video tour showed an unfitted kitchen and unfurnished apartment - not what was advertised on the website.I call the next working day, asking "is this property still available" despite my doubts - if their customer support was like this when they should be reeling me in, how will they be when I need assistance? No, of course the property is not available. They sold it last week. Before they had even published the video tour.Why then, publish the video?tl;dr, after a month of back and forth trying to get any sort of clue, turns out they sold the property without telling me or anyone.I still haven't had a single e-mail!

Jude · 28 June 2021

★★★★★ 5/5

Facebook

I would highly recommend Michael Poole Estate agents in particular Vickie Phelps. Vickie was professional and supportive in the sale of my property. Vickie was also helpful when I needed advice in the purchase of my new property. 10/10 Service

Lisa · 28 September 2018

★★★★★ 5/5

Trustpilot

Great service from Emma and Isobel

Alan · 31 July 2026

★★★★★ 5/5

Google

Gill was excellent throughout a challenging sale of our property. Great advice and assistance from listing to completion. Wouldn't hesitate to use Michael Poole again.

Chris · 18 June 2022

★★★★★ 5/5

Trustpilot

Barely did a thing

Barely did a thing, great service, job done asap, not a single issue. Just had to pack up and move. Highly recommend

Adrian · 31 March 2026

★★★★★ 5/5

Trustpilot

I would absolutely recommend Michael…

I would absolutely recommend Michael Poole and Emeline to anyone. Our house sold within a few days of being on the market. Nothing was too much trouble, even to the point of Emeline dropping our new house keys off to us while on her lunch. Fantastic service

Ray · 13 August 2025

★★★★★ 5/5

Google

Gill was excellent throughout a challenging sale of our property. Great advice and assistance from listing to completion. Wouldn't hesitate to use Michael Poole again.

Bedi · 22 May 2022

★★★★★ 5/5

Google

Great experience from start to finish when purchasing our new property. Big thanks the Amber in the Yarm branch for all her help.

Poppy · 12 May 2025

★★★★★ 5/5

Trustpilot

Super fast at responding

Having dealt with vatious local agents, this branch is one of the best for quick responses to emails and enquiries. The phone is always answered, Ive never had to leave a voicemail for a call back. Jack emails me back in a very timely manner and offers to talk me through the process.

Lisa · 4 June 2025

★★★★★ 5/5

Google

Fantastic experience with Nick, Derek and the team. Very friendly a professional throughout the process.

Martin · 17 May 2023

★★★★★ 5/5

Google

Michael Poole Estate Agents made our recent house purchase go quickly & smoothly. We would highly recommend them. Thank you to Nick for his high level of professionalism & courtesy.

Jay · 22 May 2021

★★★★★ 5/5

Trustpilot

The staff are always very helpful

The staff are always very helpful, professional, efficient and friendly. Nothing was ever too much trouble for them.

Kathryn · 18 April 2026

★★★★★ 1/5

Trustpilot

Keep clear

Awful company, They need to learn how to communicate with prospective purchase. They don't read what you send and then keep you dangling for days to get a call back. Don't give you answers to questions. Twice this has happened. Obviously becoming the High Sherriff of County Durham means more to the owner than running the business.

Mr · 4 April 2025

★★★★★ 5/5

Trustpilot

Good service

Good service. All went very smoothly

Jill · 9 May 2025

★★★★★ 5/5

Google

We put our house up for sale early November 2023, not an ideal time but needs must. We had an offer within three weeks and completed on 9th February 2024. Michael Poole were a pleasure to deal with, polite and proactive. Thanks for your efforts

Steven · 17 May 2024

★★★★★ 5/5

Trustpilot

Very helpful staff

Very helpful staff, efficient handling of property sale & they kept me informed on progress on all steps.

Customer · 30 March 2026

★★★★★ 5/5

Google

Gill and the team at Michael Poole, Yarm, have been fantastic to deal with right through the sale of our property.

Jamie · 22 May 2022

★★★★★ 5/5

Google

Really couldn’t ask for anything more from Nic and Stacy. Fast, efficient and friendly. Recommend Michael Poole Yarm 100%

I · 12 May 2025

★★★★★ 5/5

Trustpilot

Debbie extremely helpful

Debbie extremely helpful. Kept up -to-date every step of the way in a stressful circumstance. Would highly recoomend.

R · 25 March 2026

★★★★★ 5/5

Trustpilot

Been dealing with Stacey at the yarm…

Been dealing with Stacey at the yarm branch. Stacey has followed up on all of my enquiries so far, also keeping me updated on the progress of the property I'm buying without being prompted. Good service so far.

Neil · 25 September 2025