5/5
GoogleExcellent service from start to finish, great communication all the way. Thanks Gill
Agent replied · 23 May 2026
Hi Nick, thank you so much for your lovely comments :)
Trusted Agent profile · Yarm, North Yorkshire
Verified
Michael Poole Yarm reviews
★★★★★
586 reviews across 4 platforms
59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
Part of Michael Poole, see every office.
Michael Poole's office in Yarm, North Yorkshire, at 59 High Street, is rated 4.7 out of 5 across 586 reviews on four platforms, including 294 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026.
294
Reviews on Google
This office
49
Reviews on Facebook
This office
4
Reviews on View Agents
This office
239
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers3 reviews
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 3 from sellers
Buyers1 review
From the first viewing, to the handing over of keys, the service and staff were extremely helpful. The whole process was smooth, unhurried and stress free. I ...Read the review from buyers
About Michael Poole Yarm
Michael Poole in Yarm are now the most established Estate Agents in Yarm having opened their prominent High Street branch in 1998. There is a very experienced team in place handling the sale of homes from under £100,000 to well over £1 million. Derek Chalmers who is a Regional Director with the firm carries out the property valuations and has done so for over 20 years now.
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Yarm office, from every platform, shown as written. First names only.
Google5/5
TrustpilotThe team were very professional at all…
The team were very professional at all times and kept me updated through the whole process. A mention for my case handler Helen who was excellent and solved more than one problem not of her own making. Thank you.
5/5
GoogleGreat experience as a buyer from this firm. Cant fault them
Agent replied · 8 December 2024
Thank you for your wonderful feedback, Stevie! We’re delighted to hear that you had a great experience as a buyer with us. 🙌 …
5/5
GoogleExcellent service from start to finish, great communication all the way. Thanks Gill
Agent replied
Hi Nick, thank you so much for your lovely comments :)
5/5
GoogleThis was the second experience we had with Michael Poole. First purchasing last year and now selling. After deciding to move back to our home town we originally tried to save some money by using a free online agent (what a massive mistake …
Agent replied
Thanks so much for this lovely review, Laura. This means a lot to us!
5/5
TrustpilotExcellent experience.
This company has been absolutely fantastic in helping me to prepare for renting out a house for the first time, guiding me seamlessly through everything that needed to be done. I could not have wished for better support from my “key contact person”, Sarah.
5/5
GoogleGreat service fast and reliable thank you to Yarm Team
Agent replied
Thank you so much!
5/5
GoogleWe purchased our home through the Yarm office and what a great team they are. Replied straight away to any questions we had, and always got back to me if I had emailed or left a message. Would highly recommend.
Agent replied · 30 December 2023
Thank you so much, Vanessa! This bit of feedback means a lot to the team.
5/5
TrustpilotWonderful service
Wonderful service, smooth and easy transition. 10 stars
5/5
GoogleClive & Gary very professional & efficient with good communication throughout. The sale fell through at exchange twice but the house was returned to the market & the game 100% back on instantly. Highly recommend.
1/5
TrustpilotThe whole expirience is just…dissapointing
The whole expirience is just dissapointing. Contracted to sell my house with Michael Poole Sadly wrongly valued which misslead the whole sale . Above estate agent does not have time to show property around athough charging 3 k fee for that type of service. Several people walked away from viewings or knowcked on my doors without appointment or three 4 couples trying to view without estate agent being there not organized at all . And time for organizeing viewings above 2 weeks due to calendar issues.! The job is simple and cant be done .. advert running after taking property of the market for week costing people again knocking on doors . Dissapointed not sold would not use again in future ..
5/5
TrustpilotI give them 5 stars because all agents…
I give them 5 stars because all agents were so professional and helpful all the time, they, practically, took on themselves part of the stress of moving house. I am so grateful, they DID help.
5/5
GoogleWe recently sold a property through Michael Poole and they were excellent. We encountered a few problems with the developers and Gill and the Team were nothing but supportive. They responded to our calls quickly and contacted numerous third parties to aid our sale. They provided and great service and I would recommend them to anyone.
Agent replied
Thank you so much, Charlotte. This was so lovely to read!
5/5
TrustpilotWe bought I house via Michael Poole
We bought I house via Michael Poole (Yarm). It was a very easy process, Amber called us regularly to update us throughout the sale of the property. Any queries we had were promptly dealt with. All the team at Michael Poole were very friendly and efficient and we would not hesitate to recommend them for sellers or buyers.
5/5
GoogleI never relished the prospect of selling my home, dealing with viewings, solicitors and paperwork, however I have just sold my home with Micheal Poole, Yarm. The whole process was smooth, I was updated regularly and queries answered within …
Agent replied
Thank you so much for taking the time to leave us this lovely review, Tracey!
5/5
GoogleThe Yarm Office Team have been excellent in helping to sell my house. They guided me through the process and explained everything for peace of mind.They arranged a lot of viewings which led to good offers and gave quality …
Agent replied · 30 July 2023
Thank you very much, Tony! This kind of feedback means so much to us; thank you for taking the time to write it.
5/5
GoogleProfessional service throughout would recommend
Agent replied · 11 May 2026
Thank you, Carol Huitson, for your kind words! We’re thrilled to hear you had a professional experience with us. Your recommendation means a lot! 🌟 …
5/5
TrustpilotExcellent service from Aslan
Excellent service from Aslan. Professional, reliable and easy to deal with.
5/5
TrustpilotNice people, great photos, hardworking!
Matthew did a great job with the photos and virtual tour images. Molly and Debbie worked really hard behind the scenes and helped get us completed before the stamp duty changes. Great team effort to get it over the line!
5/5
GoogleI have been dealing Nick and Gill for just over a week and I am already blown away by their customer service and efficiency. I have been kept thoroughly up to date at every stage. I have dealt with many estate agents and I have never experienced service like this. Second to none! I couldn't recommend them more!PositiveResponsiveness, Professionalism
Agent replied
Thank you so much, Lauren! This was so lovely to read.
5/5
GoogleNick and Gill have been such an important support in what has been a very complicated sell/purchase. Always on top of everything, extremely reactive, both have communication skills that have been a key success factor for the positive outcome. Thank you very, very much!
Agent replied
Thanks so much, Jeremy! Reviews like this brighten our day, thanks for taking the time to write it.
5/5
TrustpilotHouse sale in Yarm
Sale as far as Michael Poole could affect went smoothly. Bought the house with them 25 years ago and received discount on the sale. Very happy with the service
5/5
TrustpilotAmazing experience with Aslan at…
Amazing experience with Aslan at Michael Poole. Good communication skills and very knowledgable.
5/5
TrustpilotYarm Branch
Recently sold our house and bought a new house with MP. Stacey at the Yarm branch is excellent, we have been really impressed with the service, great communication and taking the initiative to always keep things moving and all parties updated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Michael Poole Yarm
How many reviews does Michael Poole Yarm have?
Michael Poole's Yarm office has 586 reviews across four platforms: 294 on Google, 49 on Facebook, 4 on View Agents, 239 on Trustpilot (across the whole business).
What is Michael Poole Yarm's rating?
Michael Poole Yarm is rated 4.7 out of 5 across all 586 reviews, and 4.9 out of 5 on Google from 294 reviews.
What do sellers say about Michael Poole Yarm?
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards: Michael Poole, Yarm won Gold; Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Redcar won Trusted Agent.
Where is Michael Poole's Yarm office?
Michael Poole Yarm, 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH.
