Trusted Agent profile · Yarm, North Yorkshire
Verified
★★★★★
586 reviews across 4 platforms
59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
Part of Michael Poole, see every office.
Michael Poole's office in Yarm, North Yorkshire, at 59 High Street, is rated 4.7 out of 5 across 586 reviews on four platforms, including 294 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026.
294
Reviews on Google
This office
49
Reviews on Facebook
This office
4
Reviews on View Agents
This office
239
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 3 from sellers
From the first viewing, to the handing over of keys, the service and staff were extremely helpful. The whole process was smooth, unhurried and stress free. I ...Read the review from buyers
Michael Poole in Yarm are now the most established Estate Agents in Yarm having opened their prominent High Street branch in 1998. There is a very experienced team in place handling the sale of homes from under £100,000 to well over £1 million. Derek Chalmers who is a Regional Director with the firm carries out the property valuations and has done so for over 20 years now.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Yarm office, from every platform, shown as written. First names only.
5/5
GoogleThank you so much to Gill at Michael Poole. She has been superb at every stage of our house purchase. She was highly professional yet demonstrated care and support and tried at every stage to keep process moving. Highly recommended.
Thank you, Maria. We really appreciate it.
5/5
GoogleStacey, Nick & Derek guided us from valuation right through to completion.. Nothing was too much trouble. Communication was great and the team are very friendly and helpful. We would definitely recommend!
Thank you, Jo, for your wonderful review! We’re delighted to hear that Stacey, Nick, and Derek provided you with excellent service from start to finish. Our team always aims to make the process as smooth as possible, and it’s great to know we achieved that for you. If you ever need assistance in the future, please don’t hesitate to reach out. Best regards!
4/5
TrustpilotStacey and Leanne were both great
Stacey and Leanne were both great, always available to provide a feedback and an update throughout the process of the purchase. They called and kept me informed throughout. Thank you so much for making the process as smooth as possible.I highly recommended them
5/5
FacebookAndrea has been very helpful and attentive...she has always returned my calls and emails and kept me up to date with progress. They also have a text messaging service for when you are selling a property to keep you up dated which is good. The process of selling a house can be slow but Andrea continued to update me and settle me when I was worried...I’m hoping to complete this side of Christmas then Michael Poole will give me the best Christmas present thank you
5/5
FacebookRecently had to sell our Dad's house after he passed away, it has been a very emotional & distressing time but i would just like to say that i would highly recommend them . We used the Stockton office & mainly dealt with Shannon who has been very understanding, helpful, friendly & professional. She has always kept us fully informed every step of the way with phone calls , emails etc. They done all the viewings for us which was a very big help. Thank you very much for making an awful time as stress free as possible.
5/5
GoogleWe have been delighted with the service provided by Michael Poole, Yarm. The team has been exceptional throughout every step of the process, from initial advice and marketing to completion of the sale. They made it so easy for us and we highly recommend them to anyone looking for a professional estate agent who will go above and beyond to make sure the sale goes smoothly!
Thanks so much for this lovely review, Sophie. This means a lot to us!
5/5
TrustpilotGreat Service and Support
We received great service and support from Michael Poole and in particular from Stacey, throughout the sale of our property. She kept us up to date on a regular basis and worked tirelessly to ensure all parties exchanged contracts on time, despite unforeseen challenges along the way.
4/5
GoogleExperienced delays due to a problem further down the line which made our experience most frustrating. Michael Poole did what they could and we eventually arrived at a most satisfactory conclusion.
Hi Tim, Thank you for taking the time to share your experience with us. We sincerely apologise for the delays you encountered and any frustration this may have caused. We’re glad to hear that Michael Poole was able to assist you and that we reached a satisfactory conclusion. Your feedback is valuable to us, and we will use it to improve our services. If you have any further concerns or need additional assistance, please don’t hesitate to contact us. Best regards, Michael Poole Estate Agents
5/5
TrustpilotI have used Michael Poole a number of…
I have used Michael Poole a number of times for both letting and sales. Stacey and the team in Ingleby branch provide an excellent professional and friendly service going above and beyond to help. Thank you
5/5
TrustpilotThey were extremely supportive when our…
They were extremely supportive when our sale fell through after 6 months, which was entirely due to someone in the chain pulling out. Michael Poole then helped us secure a second sale which completed in 10 weeks. Marion and the whole team were very effective and Luke did a brilliant job on the photos
5/5
TrustpilotHouse sale
Very professional from the onset. Due diligence done regarding the property. First class service. Kept us informed every step of the way ensuring a smooth process.
5/5
GoogleA truly professional service as a buyer ! Staff who are genuine, friendly and responsible . I could not recommend them highly enough! Thank you for making my purchase a wonderful experience.
Thank you so much, Lisa! We’re thrilled to hear you had such a positive experience as a buyer. The team will be so pleased to know their genuine and friendly approach made a difference. We really appreciate your kind words and recommendation, it means a lot to us!
5/5
GooglePurchase our new home through Michael Poole Yarm, Stacey looked after us through the whole process and made it very a very smooth transaction
Thank you, Chris! We're so pleased Stacey could help make your home purchase smooth and stress-free. Wishing you all the best in your new home!
5/5
TrustpilotHouse purchase
We have been very impressed with Michael Poole Estate Agents. They have been very efficient and helpful for us. We would definitely recommend them.
5/5
GoogleWe have had a really good experience with Michael Poole. Gill has been responsive and helpful throughout and we are really grateful to her for helping to progress matters for us.
Thank you so much, Susie! This means a lot :D
5/5
GoogleEveryone at Michael Poole was professional, kind and helpful. Gill and Nick made the process of buying a house as straight forward as possible by offering a brilliant service and communication.
Thank you, Abbie :D
5/5
GoogleGill and the team were great from arranging my first viewing to handing over the keys to my new house. Professional, courteous and extremely helpful throughout, can’t recommend highly enough.
Thanks a lot for this lovely bit of feedback, Anthony. So happy to hear Gill and the Yarm Branch have helped you with all your property needs!
5/5
TrustpilotThe letting agent was extremely helpful…
The letting agent was extremely helpful and knowledgeable
5/5
GoogleGreat services from the guys at Michael Poole Yarm. Nick and Gil were brilliant from the start to finish, the whole process. Professional and straight to the point. Thanks.
Thank you so much, Gregory :D
1/5
TrustpilotWhere do I start
Where do I start! I thought I was been pursued by bailiffs than an estate agent! Very pressured forceful, threatening way of sales and very very unprofessional! The property and Lettings market is moving fast paced because of these pressured and harassed agents! These people have no consideration that moving home and choosing a home is the biggest decision anyone will ever make! These sharks need to give tenants, and buyers breathing space and consideration that potential clients have busy work lifes and can not always respond to they pressured deadlines! Made by who ever the agent is!!! Unbelievable poor poor experience with pooles! Shame on you!
Hi Tina, I'm terribly sorry to hear about your recent experience with Michael Poole. Could I please ask for a bit more information so I can circulate this to management. Could you let me know which branch you dealt with? Thank you,ChloeMichael Poole Estate & Lettings Agents
5/5
TrustpilotDebbie was absolutely amazing nothing…
Debbie was absolutely amazing nothing was to much trouble. Kept us informed all the way was always friendly and nice. Very helpful.
5/5
TrustpilotLeanne and Jack are so helpful and…
Leanne and Jack are so helpful and professional. Their communication is excellent and every step of the process is explained. I would definitely recommend them and would have no problem recommending them to a friend.
5/5
TrustpilotThank you Mr Aslan Manzur
Relocating to another town is hard and even trying to find the right property especially when you’re 3 hours away. I would personally like to thank Mr Aslan Manzur for everything. The whole renting process has gone smoothly. Through this process he has provided clear communication, very supportive and professional.
5/5
GoogleMichael Poole were very professional and reliable throughout the process. Communication was good and a friendly voice every time you contact them. Recommemd to anyone.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Michael Poole's Yarm office has 586 reviews across four platforms: 294 on Google, 49 on Facebook, 4 on View Agents, 239 on Trustpilot (across the whole business).
Michael Poole Yarm is rated 4.7 out of 5 across all 586 reviews, and 4.9 out of 5 on Google from 294 reviews.
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
Yes. In The Trusted Agent 2026 awards: Michael Poole, Yarm won Gold; Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Redcar won Trusted Agent.
Michael Poole Yarm, 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH.
