Trusted Agent profile
Verified
★★★★★
586 reviews across 4 platforms
59 High Street, Yarm, TS15 9BH, TS15 9BH
Part of Michael Poole, see every office.
Michael Poole's Yarm office at 59 High Street is rated 4.7 out of 5 across 586 reviews on four platforms, including 294 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026.
294
Reviews on Google
This office
49
Reviews on Facebook
This office
4
Reviews on View Agents
This office
239
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 3 from sellers
From the first viewing, to the handing over of keys, the service and staff were extremely helpful. The whole process was smooth, unhurried and stress free. I ...Read the review from buyers
Michael Poole in Yarm are now the most established Estate Agents in Yarm having opened their prominent High Street branch in 1998. There is a very experienced team in place handling the sale of homes from under £100,000 to well over £1 million. Derek Chalmers who is a Regional Director with the firm carries out the property valuations and has done so for over 20 years now.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Yarm office, from every platform, shown as written. First names only.
5/5
GoogleRecently sold a property through Michael Poole Yarm. Was impressed with Derek when valuation completed and was one of the reasons we chose to use them. Was then looked after by both Nick and Gill, who were both professional and …
Thank you, Jane. This is so lovely. We're happy to hear this!
5/5
GoogleA long and complicated purchase which was made easy by Nicks good humour, meticulous follow up and persistence to get the deal done. A big thank you.
Thank you so much! We are so grateful for your feedback thanks for taking the time to write it.
5/5
GoogleGreat experience with micheal Poole and Nicolas. No problems at all.
Thanks so much for this lovely review, Finn. This means a lot to us!
5/5
GoogleFriendly and professional service, very efficient and good at maintaining communication.
Thank you, Dave. We appreciate you leaving this lovely review for us :)
5/5
FacebookI am currently going through a purchase with MP at the moment, and they have been incredibly helpful from the start. Special mention to Andrea! Thank you so much for making the process easy :)
5/5
GoogleNick at the Yarm branch was brilliant, he was responsive and helpful throughout the whole process of us buying our first house, and did everything he could to help things run smoothly. Would definitely recommend!
Thanks so much, India. We appreciate it. We hope you make some lovely memories in your new home!
5/5
GoogleExcellent service and well looked after by Michael Poole Estate Agents Yarm, especially by Gill - very helpful and very good all the through to the end of my mum's house sale - would highly recommend
Thank you so much, Jo!
5/5
TrustpilotIngleby branch excellent customer…
Ingleby branch excellent customer service
5/5
GoogleExcellent service, from start to finish. Highly recommend Michael Poole
Thanks for the 5-Stars Ewa!
5/5
GoogleReally impressed with Michael Poole, had listed the property with two other estate agents previously and poor results. Within days of listing with MP we had quality, 'genuine' interest from potential buyers, which soon lead to a sensible …
Thank you so much, Martin! This was lovely to read
5/5
GoogleGreat Service from Gill & Nick @ Michael Poole Yarm which meant that my sale and purchase went through quickly and with out any hiccoughs!
Thank you very much, Joanne. for this lovely feedback about the Yarm team, we appreciate it.
5/5
GoogleThe company provided an excellent service ,selling my property.
We are so happy to have helped, Jeremy. Thanks for taking the time to leave us some feedback.
5/5
TrustpilotGreat from start to finish
Great from start to finish Fantastic communication throughout process Professional and friendly service - would recommend
5/5
GoogleGreat service from Michael Poole for selling our home - thanks especially to Nick and Derek for the great customer service and for keeping us up to date throughout.
Thanks so much, Jo, for taking the time to write such lovely feedback! We appreciate it.
5/5
GoogleVery happy with the service from Gill and Derek couldn’t ask for any more help than they did if I was moving again would be very happy to go with Michael Poole five stars
Thank you, Steven! :D
5/5
FacebookJust wanted to give Vicki Phelps in particular, (and also a mention to Victoria Wood as well for rushing her curried noodles to come out to see me!) a well deserved 5 stars for the time and sheer effort she's put into selling my home for me. She keeps me posted on things when she's not even at work, when she's in bed and it's 11pm at night, if she's dealing with her kids and probably even emails me while she's in the shower!!!! Absolutely full of personality, bubbly and a wonderful dedicated member of staff! I've also got to mention Victoria in this too, absolutely lovely lady who is so polite and friendly and goes out of her way to help and accommodate. Both an absolute credit to your company and I truly wouldn't recommend any other estate agent xx
5/5
FacebookReally lovely, helpful staff. Especially Claire who was always there to answer any questions anytime, and I had a lot. Highly recommended, made buying our house less stressful than it should have been
5/5
FacebookVictoria Wood is the most helpful estate agent I had. She always immediately come back to you and are just lovely and helpful. I always get feedback from her after a viewing.
5/5
Facebookwe would highly recommend Michael Poole to anyone thinking of selling there property, the staff at Stockton branch have been amazing, Marion Shannon, Andrea and Luke, they have kept us informed every step of the way and nothing has been too much trouble!!! Thank you once again!
Thank you for your very kind comments👌
5/5
TrustpilotThe best estate agent in Yarm.
One of the best estate agents we have ever used.Excellent service from the Regional Manager Derek and more particularly from the Negotiator Amber in both the sale of our old house and the purchase of our new one.
5/5
FacebookI had an acceptable offer on my property within 4 days of it going on the market with Michael Poole, and the contracts were exchanged within less than 2 months of the offer being accepted. I would say that if you price your property sensibly and present it well to potential buyers then Michael Poole's will do the rest without any fuss or drama. By far the best estate agents in the Teesside area. Many thanks to all at the Yarm branch.
5/5
GoogleBrilliant service, such a smooth process buying our property. Excellent communication with Gill and the whole team. Always on hand to answer any questions. Very professional. Thank you once again. Would highly recommend!
Thank you, Jemma!
5/5
GoogleGreat service from Derek who valued my house twice, before and post Covid lockdowns, and Nick in the office who guided me through the process to completion. Good value too on their fees.
Thank you so much, Chris. We're happy to hear this!
1/5
TrustpilotNothing good to say about them
Nothing good to say about them, extremely unhelpful and rude. Don't use them
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Michael Poole's Yarm office has 586 reviews across four platforms: 294 on Google, 49 on Facebook, 4 on View Agents, 239 on Trustpilot (across the whole business).
Michael Poole Yarm is rated 4.7 out of 5 across all 586 reviews, and 4.9 out of 5 on Google from 294 reviews.
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
Yes. In The Trusted Agent 2026 awards: Michael Poole, Yarm won Gold; Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Redcar won Trusted Agent.
Michael Poole Yarm, 59 High Street, Yarm, TS15 9BH, TS15 9BH.
