Every review we hold for the Yarm office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotCommendation for Stacey Holmes, Michael Poole Estate Agents, Yarm
I would like to sincerely commend Stacey Holmes for their outstanding support and professionalism during the recent purchase of my home. From the very first viewing to final completion, their service was marked by exceptional reliability, prompt communication, and a genuine dedication to ensuring the process ran smoothly.
Throughout what can often be a stressful time, Stacey Holmes was consistently available, provided timely updates, and showed an impressive attention to detail. Their calm, knowledgeable approach gave me confidence every step of the way, and their commitment to keeping me informed made the experience both manageable and rewarding.
It’s rare to encounter such unwavering support and professionalism in this industry, and I am truly grateful to have had Stacey Holmes by my side during this significant milestone.
Warmest thanks, Helen Kilner 9 Whinfell Avenue, date of move 11.7.2025
Helen · 21 July 2025
★★★★★ 5/5
TrustpilotAn Estate Agent that does what they say!
We have had a great experience with Michael Poole. From start to finish, they have done everything we asked, advice, requests, changes to marketing, extra photos, videos, social media plugs, nothing was too much trouble. In particular, I would like to thank, Emma, Isobel, Kirby and then Helen. It has been an excellent service in the most difficult of circumstances and using the In house Conveyancers was a bonus too. Thank you all so much! Highly recommended.
Claire · 20 August 2025
★★★★★ 5/5
GoogleSamuel and Colin are great. Always happy to help with any queries and extremely knowledgeable. Sonia too is very helpful. Great team!
Kathryn · 16 March 2026
Agent replied · 16 May 2026
Hi Kathryn, thank you for your kind review.
★★★★★ 4/5
GoogleStacey was a good communicator on our protracted sale. She has a warm & professional manner that means I would not hesitate to recommend her & Michael Poole- Yarm.
EJ · 24 August 2026
★★★★★ 5/5
GoogleStacey has been absolutely amazing, and absolutely kept me sane through a very protracted house purchase. I can not recommend Michael Poole enough.
Rachel · 13 February 2026
Agent replied · 13 April 2026
Hi Rachel,
Thank you for your kind words. We’re so pleased to hear that Stacey has been such a great support and kept communication clear and efficient during your purchase. We’ll be sure to pass on your thanks to her. Wishing you all the best with your new home!, The Michael Poole Estate Agents Team
★★★★★ 5/5
GoogleMany thanks to Derek and the Yarm team for their support and professional service throughout the sale of my Dad's property. We appreciate the time spent supporting us with viewings - great contact experience with Stacey, Nick and Amber kept me fully informed throughout the viewing process. Would highly recommend them.
Mike · 11 May 2025
Agent replied · 11 May 2026
Thank you, Mike! We truly appreciate your kind words and are so pleased to hear that Derek, Stacey, Nick, and Amber provided the support and communication you needed throughout the sale. It was our pleasure to assist you, and we’re grateful for your recommendation. Wishing you all the best! 🏡✨ …
★★★★★ 1/5
TrustpilotCaveat Emptor
I do not understand how this firm is rated 4.8 when 10% of the reviews are 1 star and nearly all are complain about misrepresentation. I HAVE COMPLAINED TO TRUSTPILOT ABOUT THIS BUT HAVE BEEN IGNORED. Estate Agents generally hide behind caveat emptor rules to enable the vendor to hide undesirable aspect of the property for sale. But this the first time (and I have bought and sold many houses in my life time) I have come across a fact stated in a advert that was known to be untrue by the agent. I complained to the Managing director Richard Poole by email and written letter but both were ignored. However copies of these sent to the auctioneer were acted upon. Personally I will avoid this estate agent and recommend others to do so.
Bryan · 1 August 2026
★★★★★ 5/5
TrustpilotMarion & Stockton Branch Team
The communication from Marion and the team at the Stockton branch was second to none. Many queries & questions where asked and responses where swift and concise.
The latter stages of the sale where professional and seemless to get the purchase of my property over the line as swift as possible.
Would not hesitate to involve this well established, professional & considerate estate agency again.
MR · 12 November 2025
★★★★★ 5/5
GoogleI would like to express my thanks to Amber for providing a truly professional and yet friendly service from the offset! Always readily available, very informative and answered any questions I had! Thank you very much Amber! Based on the amazing service, I'd 100% use Michael Poole again if I were to sell or buy another house in the future. I couldn't recommend you guys enough!
Ellen · 5 October 2024
Agent replied · 30 December 2023
Thank you, Ellen! We're happy to have helped. Thanks again for taking the time to leave this lovely review for us
★★★★★ 5/5
GoogleGreat service from Michael Poole, Yarm. During the valuation Derek was friendly, informative and personable. I liked that he was not pushy and I didn’t feel pressured into anything.
Throughout the sale process Amber was regularly in touch with ourselves and the buyer’s solicitor. She gave frequent updates, escalated any issues down the chain and was always on hand to answer any questions we had.
Christina · 1 October 2024
Agent replied · 26 August 2024
We are overjoyed to receive your wonderful review of the Yarm branch! Your kind words brighten our team's day, and we are grateful for the time you took to share your experience.
★★★★★ 5/5
TrustpilotExcellent on our house purchase
We made our house purchase through Michael Poole, Yarm and they did a good job. Stacey was proactive in providing updates and passing information quickly. On reflection we would rather have used them for our house sale too!
David · 3 June 2026
★★★★★ 5/5
GoogleA big thank you to Stacey who was responsive, supportive and tenacious throughout. We were kept up to date at every stage and felt confident we were in good hands
Lisa · 27 July 2026
★★★★★ 5/5
TrustpilotBest Estate Agents
We sold a few properties with Michael Poole and from start to finish had excellent service.
Within our area this is the only agents we would use to sell in the future, their hard working teams and decoration is second to none.
We were thrilled with the whole process, from meeting them, the photos were of high quality, the property walk through made it easy to explore and understand the lay out of the properties.
A big bonus no matter what day we would always get through by phone or email, we look forward to working with them again.
Clayton · 13 July 2026
★★★★★ 5/5
GoogleIf I ever move again I would use Michael Poole again, The team were all great from getting great photos to help sell my home to talking me through the options available to me to keeping me informed of what was happening with the solicitors and where things were progressing and being held up. Couldn’t have asked for more _ was lucky enough to have my sale and purchase all with MP and dealt with Maria in Stockton and Amber in Yarm for them- they were both great help!!
Janaya · 2 December 2023
Agent replied · 30 December 2023
Thank you, Janaya! We're happy to have helped. Thanks again for taking the time to leave this lovely review for us.
★★★★★ 5/5
GoogleI bought my first house through Michael Poole about 12 years ago, and it was a no brainer to use them again when the time came to sell. Going through the process of buying and selling at the same time, there was such a stark difference between the estate agents, Michael Poole stood out for all the right reasons. Brilliant communication throughout, always happy to answer questions, very proactive about moving the process along. I couldn’t fault the service. It’s been a stressful time, but Nick at Michael Poole made such a huge difference, thank you so much
Victoria · 18 October 2025
Agent replied · 13 April 2026
Thank you so much, Victoria! We’re thrilled you chose to work with us again and that Nick and the Yarm team helped make things smoother during such a busy time. We really appreciate your kind words and wish you all the best in your new chapter!
★★★★★ 5/5
TrustpilotEverything went smoothly with my move
Everything went smoothly with my move, I was kept updated , nothing was too much trouble 😀 Alisha was brilliant & answered any of my concerns promptly.
Miss · 8 August 2026
★★★★★ 5/5
GoogleWe've recently sold a house with the Michael Poole Yarm branch. Derek was efficient and knowledgeable initially, then Nick and Stacey dealt with everything from then on. Everyone was friendly, professional and the whole team worked well towards a swift completion. Can't recommend them highly enough!
Darren · 11 May 2025
Agent replied · 11 May 2026
Thank you, Darren! We truly appreciate your kind words and are delighted to hear about your positive experience with our Yarm team. Derek, Nick, and Stacey will be thrilled to know their efforts made the process smooth for you. Wishing you all the best in your new home, and thank you for recommending us! 😊🏡 …
★★★★★ 5/5
TrustpilotSarah Stockton branch
We dealt with Sarah from the Stockton branch and she went above and beyond to help us with our house move. She made sure everything went smoothly and always kept us up to date with what was going on. The whole process was faultless due to Sarah. Thank you.
Elaine · 18 February 2026
★★★★★ 5/5
GoogleI dealt with Stacey in the Yarm office and she was very helpful and responsive. Would certainly recommend
Luci · 28 September 2026
★★★★★ 5/5
GoogleWe would like to thank Clive, Neil and Gary for guide us through the selling of our house. We bought the house over 30 years ago and Burns and Weber were our Agents then. Regular contacts and updates were given to us to keep us updated. Big thank you to the Solicitors from Kinsley Bond, recommended by Clive. All worked well together.
Thank you once again.
Mike and Louise Jones
Louise · 3 August 2025
★★★★★ 5/5
TrustpilotHelen has been extremely helpful
Helen has been extremely helpful, even my silly questions were answered with professionalism. It’s stressful buying and selling at the same time but if I need any advice Helen has been very supportive.
Mary · 16 June 2026
★★★★★ 5/5
TrustpilotSophie was extremely pleasant
Sophie was extremely pleasant, professional and proactive.
It was nice to talk to someone who was friendly and personal. Particularly as I am someone who finds this process very nerve wracking!
Thank you Sophie x
Jen · 1 June 2026
★★★★★ 4/5
TrustpilotGreat service
We went with Michael Poole as have previously dealt with them in the past and have family recommendations. They have been so helpful. Roberta has been a calming voice on the end of the phone and when things seemed to be getting quite stressful as house moves can do, David was contactable and on hand to advise and guide on next steps. Although we sold our property with Michael Poole they helped us a lot with our onward purchase and we were able to get into our new home just before the stamp duty deadline!
Thank you to all
Kate · 31 March 2025
★★★★★ 5/5
TrustpilotSarah is always helpful and…
Sarah is always helpful and professional, as are all staff that I have dealt with at Michael Poole.
Emails are always answered promptly and their coordinated approach when managing my lettings makes it run smoothly…
Andrea · 26 May 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
