Trusted Agent profile
Verified
★★★★★
586 reviews across 4 platforms
59 High Street, Yarm, TS15 9BH, Yarm TS15 9BH
Part of Michael Poole, see every office.
Michael Poole's Yarm office at 59 High Street is rated 4.7 out of 5 across 586 reviews on four platforms, including 294 Google reviews rated 4.9. The 239 Trustpilot count is for the whole business. It won Gold in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026. Checked 9 October 2026.
294
Reviews on Google
This office
49
Reviews on Facebook
This office
4
Reviews on View Agents
This office
239
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 3 from sellers
From the first viewing, to the handing over of keys, the service and staff were extremely helpful. The whole process was smooth, unhurried and stress free. I ...Read the review from buyers
Michael Poole in Yarm are now the most established Estate Agents in Yarm having opened their prominent High Street branch in 1998. There is a very experienced team in place handling the sale of homes from under £100,000 to well over £1 million. Derek Chalmers who is a Regional Director with the firm carries out the property valuations and has done so for over 20 years now.
Trusted Agent 2026 results for Michael Poole. Each award is assessed separately from the review sites.
Every review we hold for the Yarm office, from every platform, shown as written. First names only.
5/5
GoogleWe had a fantastic experience working with Emma at abbotFox. She was professional, proactive, and kept us informed every step of the way. Moving can be stressful, but Emma’s attention to detail and quick communication made the whole process much smoother. I highly recommend abbotFox and emma if you’re looking for a seamless experience!
Thank you Salitha for your kind review
5/5
TrustpilotConsistent communication and fast sale transaction
I had the pleasure of having Tom McCaffrey and Ruby Townsend help me throughout the sale of my property. Their communication was excellent, making sure I was receiving updates with every step of the process, and they found me a buyer for the exact price I wanted very quickly. As I was unable to travel to the property due to busy schedule and personal reasons, the Michael Poole Team took care of everything on my behalf, making sure I received pictures I needed for the documentation process, doing the viewings, and providing the keys to the new landlord and going above and beyond anything I needed guidance or support on. My experience with the Michael Poole team has been excellent and I can only thank them for everything, highly recommend them.
5/5
TrustpilotExceptional service provided.
Exceptional service provided by Michael Poole estate agents in Yarm. We finalised our purchase in Feb 2026 having started the process in Aug 2025. Due to chain issues and Solicitors not communicating we were at times at our wits end. Stacey Holmes (Negotiator) really went above and beyond to help and provide reassurance during this process. When Solicitors weren’t talking she was chasing. When time periods went by with no news she checked we were ok. If she said she was going to do something you had an update the same day. Had the other parties worked as diligently and professionally I’m sure we would have completed much sooner. Highly recommend without hesitation.
5/5
TrustpilotWe are so glad we chose Michael Poole…
We are so glad we chose Michael Poole to help with the sale of my mother’s property. David valued the property efficiently and effectively . The house achieved asking price within a week and Victoria was excellent at communicating with us every step of the way, she strikes the right balance of being professional but also friendly and approachable. We would certainly use Michael Poole for further property transactions.
5/5
TrustpilotExcellent communication
Alisha was brilliant in keeping me updated throughout the process and was happy to deal with any queries whether by phone or email. An extremely smooth process!
5/5
TrustpilotThe service here is fantastic
The service here is fantastic. Right from Chris the valuer to all the office team arranging the details and viewings and in particular Helen who is a marvel at keeping you up to date and chasing solicitors. I'm so glad I went with Michael Poole. You really see the difference when you are purchasing from another agent. Highly recommended. You get what you pay for. Thank you team.
5/5
GoogleI had a great experience with Emma Rahman while trying to find a flat. She was incredibly helpful throughout the whole process and always kept in touch with regular updates. Communication was excellent, and she was so friendly, bubbly, and genuinely pleasant to talk to, which made everything feel much less stressful.
Thank you Laurence for your kind review
1/5
TrustpilotThis is the worst agent
This is the worst agent I have ever worked with. Supposedly acting for us, this estate agent, I feel, was dishonest and misleading….protecting a chain to our detriment (not informing us that they had the entire chain) . Ill advising and recommending that we fund unnecessary surveys and ,I suspect , sharing privileged information to prospective buyers. In my opinion they were unprofessional, dishonest, bad communicators and the only agent I have ever known to charge for photographs and their own failures!
5/5
GoogleGreat experience selling my home with Michael Poole. Can’t fault them. Stacey was excellent. Would recommend.
Thank you so much for your wonderful review, Ben 😊. We’re delighted to hear Stacey provided excellent service and that your home sale was a great experience. Your recommendation means a lot to the Yarm team 🏡✨ …
5/5
GoogleGill at Michael Poole in Yarm was amazing. She was super tenacious at making sure the process was progressing. She kept us updated at every step and was a friendly ear to talk to when we needed it. She was really responsive and on the very rare occasion that she didn't know the answer immediately, she went away, found out and came back to us. Moving house is always stressful, but having Gill to support us and keep us updated made it so much better. We had piece of mind knowing that Gill was on the case. We had previously put our property up with another estate agent, but from the moment we put it on the market with Michael Poole we secured a number of viewings. Would really recommend.
Thank you so much for your lovely review, Jess. It means a lot :)
5/5
TrustpilotMichael poole sold our house within 5…
Michael poole sold our house within 5 days,and whenever we had problems with our solicitors or similar they were there to help us out. A big thank you to Helen Nicholson we don't know what we would of done without you. Mark and Christine White.
5/5
TrustpilotI had a great experience in purchasing…
I had a great experience in purchasing a property with Michael Poole. Ruby was extremely helpful with perfect communication skills. Thank you.
5/5
GoogleMum having passed away we were in the position of having to sell her property. We are so glad we chose Michael Poole. Amber has been fantastic keeping us updated and supporting us through the process at a stressful time, always available and nothing too much trouble no matter how small. Thank you.
Thank you very much, Nigel. We're glad we could help you during this difficult time. Thank you for taking the time to leave such kind words.
5/5
GoogleStacey was great at communicating updates regarding our purchase and it felt like no question or query was ever a bother. Thank you!
Thank you, Samantha! We're so pleased to hear Stacey kept you well-informed and supported throughout. Your kind words mean a lot, congratulations on your purchase!
5/5
TrustpilotDebbie was fantastic
Debbie was fantastic, from start to finish, excellent Communication, I would highly recommend, an asset to Michael Poole.
5/5
TrustpilotWe sold our house in Guisborough off…
We sold our house in Guisborough off market at the agreed guide price. Can't ask for more than that. Jan provided honest advice and Alisha was extremely proactive, the same could not be said for the agent that we bought from. Would not hesitate in recommending MP Guisborough.
5/5
GoogleA great local estate agent who know their area and market well. Stacey was really proactive and kept me advised along the way. Great service and highly recommended
Thank you for your feedback, Christine! We’re thrilled to hear that you had a positive experience with our team within our Yarm branch. Keeping our clients informed and satisfied is our top priority. 💙 …
4/5
TrustpilotRental
I have been supported by MP for many years as someone that has rented a property through them, there has been some communication errors initially however during a tenancy deposit dispute Oliver acted as the communicator between myself and landlord. Oliver was helpful, listened and was able to negotiate on my behalf. Thank you
5/5
GoogleBig shout of appreciation to Amber in the Yarm office, she constantly carried out lots of chasing for us as there was delays on our buyers side with land registry issues. Probably still wouldn’t have even completed our sale/purchase by next year if it wasn’t for her persistence so thanks Amber!
Thank you very much! This kind of feedback brightens the team's day; thank you for taking the time to write it.
1/5
GoogleQuite predatory - they charged me £100 to "secure the property" I applied for and had already made an agreement for. At the time, I was coming from Canada and I did not really understand UK laws, but have now been told by several people …
Hi Petunia, we are sorry to hear that your first renting experience in the UK felt disappointing, as this is never the level of service we aim to provide at abbotFox. … More
5/5
TrustpilotFabulous service from all
We recently had the pleasure of working with Sarah Jarvis (Lettings manager) she walked us through securing our first rental and went above and beyond in understanding our needs and worries. Nothing was too much for her and her quick responses really helped settle our nerves. We would fully recommend choosing Michael Poole Lettings. Thank you so much.
5/5
TrustpilotPurchase
I have just purchased a property through Michael Poole’s Stockton office and have been highly impressed with the service from the outset. Kathryn has been instrumental in progressing the sale to completion and could be relied upon to provide professional, timely updates.
5/5
GoogleThank you Michael Poole for such excellent service. Thank you so much to Amber for all of her hard work and support with our house sale! Not only is she friendly but she went above and beyond for us on several occasions. Would definitely recommend Michael Poole in the future.
Thank you so much, Rachael! This bit of feedback means a lot to Amber and the Yarm team.
5/5
GoogleExcellent experience with Nick buying my first home. Quick to provide updates and adress any concerns I had. Comms were detailed, consistent and timely. Cheers Nick.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Michael Poole's Yarm office has 586 reviews across four platforms: 294 on Google, 49 on Facebook, 4 on View Agents, 239 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Michael Poole Yarm is rated 4.7 out of 5 across all 586 reviews, and 4.9 out of 5 on Google from 294 reviews, checked 9 October 2026.
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
Yes. In The Trusted Agent 2026 awards: Michael Poole, Yarm won Gold; Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Redcar won Trusted Agent.
Michael Poole Yarm, 59 High Street, Yarm, TS15 9BH, Yarm TS15 9BH.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.