Trusted Agent profile · Yarm, North Yorkshire
Verified
★★★★★
586 reviews across 4 platforms
59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
Part of Michael Poole, see every office.
Michael Poole's office in Yarm, North Yorkshire, at 59 High Street, is rated 4.7 out of 5 across 586 reviews on four platforms, including 294 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026.
294
Reviews on Google
This office
49
Reviews on Facebook
This office
4
Reviews on View Agents
This office
239
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 3 from sellers
From the first viewing, to the handing over of keys, the service and staff were extremely helpful. The whole process was smooth, unhurried and stress free. I ...Read the review from buyers
Michael Poole in Yarm are now the most established Estate Agents in Yarm having opened their prominent High Street branch in 1998. There is a very experienced team in place handling the sale of homes from under £100,000 to well over £1 million. Derek Chalmers who is a Regional Director with the firm carries out the property valuations and has done so for over 20 years now.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Yarm office, from every platform, shown as written. First names only.
5/5
TrustpilotMy experience with Michael Poole was…
My experience with Michael Poole was literally seamless. I particularly enjoyed working with Allyson. Her communication was top notch and she practically handled all my questions and helped me from the beginning to the end of my purchase. Thank you Michael Poole, thank you Allyson, because of you, I and my wife now live in our dream home.
5/5
GoogleGreat customer service from Derek and the team, pleasure to deal with!
Thanks, Paul! Really appreciate your kind words - Derek and the team are glad they could help. Pleasure dealing with you too!
5/5
TrustpilotExcellent service
The Stockton office team made selling mum’s house a positive experience from start to finish. Luke started by giving me a realistic selling price and some accurate insights into the process. I was kept updated throughout the sale and Emeline and Marion in particular provided timely information on viewer feedback and the eventual buyer’s progress through the process. It was nice to find that when somebody was away others in the office had access to file notes and I wasn’t left waiting for their return. Excellent service and I would use Michael Poole next time.
5/5
GoogleMichael Poole provided an extremely efficient, positive and helpful service in the sale of our property. Nick kept us well informed of progress throughout the process and was always pleasant and easy to get hold of. Would definitely recommend.
Thank you very much, Rebekah This kind of feedback brightens the team's day; thank you for taking the time to write it.
5/5
TrustpilotExcellent Service
Great service received from Michael Poole (Middlesborough), Craig was excellent throughout the beginning/end of process.
5/5
TrustpilotReally good service by Michael Poole's…
Really good service by Michael Poole's team. Alisha was a constant throughout and kept us updated.
5/5
TrustpilotJo Miller from the rental team was…
Jo Miller from the rental team was fantastic. Made the process really easy to understand and follow as I’d never rented before. Quick to answer any questions I had. Friendly but very professional service.
5/5
GoogleWould highly recommend Michael Pool in dealing with your house. They have been superb. A big thank you to Gill and Nick who helped me with the buy. They were on it from day one, liaising with everyone and keeping me in the loop. Shall be using them for all future moves. Thank you.
Thanks so much, Hoshang. We appreciate you leaving such positive feedback!
5/5
TrustpilotSeamless
Oliver was so helpful throughout my whole moving process. He was constantly updating me and helping me out with the next steps. I had a smooth move and really appreciate his help🙂
5/5
TrustpilotFantastic service all round
Fantastic service all round! Special thanks to Stacey Holmes who kept the sale on track from offer to completion.
1/5
TrustpilotExtremely Poor Communication and Lack of Support from Michael Poole
We’ve recently had to remove our property from the market with Michael Poole due to the consistently poor level of communication. It has been extremely difficult to reach anyone at the office, if we, as the sellers, can’t get through, it’s worrying to think how many potential buyers may also be struggling to make contact. The communication has been absolutely shocking. The only feedback we received was via brief text messages that lacked any useful detail. Despite requesting to be copied into all correspondence (as my partner often works away and doesn’t always have access to phone or internet), this request was ignored. Overall, we’re extremely disappointed with the way Michael Poole have handled the sale of our property. We will not be using their services again and would not recommend them to others.
5/5
TrustpilotHouse sale
We recently sold our house with Michael Poole. It's been a very stressful time but the agents were very helpful and supportive especially Marion at the Stockton branch. I would definitely recommend this agency. Many thanks
5/5
GoogleNick at the Yarm Office helped us buy our flat, and helped us sell it a few years later! He’s been a fabulous help to us both times. He’s communicative, helpful, and gets straight to the point. I don’t plan on moving any time soon, but I know where I’d go if I did.
5/5
TrustpilotWe have just completed our sale with Michael Poole
We have just completed our sale with Michael Poole and the whole experience has been conducted professionally and timely, with regular communication and updates on progress. A special mention for Stacey who provided a great personal service. Would definitely recommend their services and use in the future.
5/5
TrustpilotCompletely brilliant
This is the second time we used Michael Poole and I have to say our experience has been brilliant. Absolutely seamless, the team communicated with us every step of the way - they always picked up the phone when I called. I could not recommend them enough.
5/5
TrustpilotCan’t thank Allyson and the team in the…
Can’t thank Allyson and the team in the Stockton branch of Michael Poole enough for all the professionalism shown in the conveyancing of our property. Nothing seemed to be too much trouble. Quick to respond, knowledgeable about the market and the business. If you are selling your property, give MP in Stockton serious consideration.
5/5
GoogleThe whole experience was so easy and Aled the Letting Agent was so helpful. Everything was clearly explained which was so helpful for me as it was my first time going through the process.
Hello Emma, Thank you very much for taking the time to complete a review and provide … More
5/5
TrustpilotGuisborough Office Service
I bought a house via Alisha in the Guisborough Office and the service was both personal and professional. The viewing was set up to suit both parties and the post viewing service was excellent.
5/5
GoogleWorking with Stacey to purchase my new home has been an absolute pleasure. She was always super responsive, accommodating, and incredibly quick to help with all of my queries. Highly recommended!
5/5
TrustpilotHouse Rental North East
Oliver (A.) was clear, efficient, honest and always genuinely helpful in everything. He replied to emails promptly and made sure every point was fully answered. He was proactive and always available when needed. Thanks to his hard work, and without making any empty promises, he made sure we were able to move in within just two weeks, with no issues at all. I can't stress enough, a truly exceptional service by a diligent professional.
5/5
GoogleAbsolutely fantastic service from the Yarm team. As a first time buyer, I had a lot of questions and Gill was efficient and clear when it came to answering my queries! I was comfortable to ask any questions and express any concerns I had, …
Thank you so much Emily for taking the time to write such a lovely piece of feedback! It means a lot to the Yarm team.
5/5
TrustpilotDealt with Alisha & Sophie in…
Dealt with Alisha & Sophie in Guisborough and they were very helpful.
5/5
GoogleClive, Nathan and Garry at Cranleigh branch never gave up on us when trying to sell my late fathers house. We finally sold after a year and 2 failed sales. Really easy and pleasant to deal with from the start, communication faultless and always at the end of the phone. Thanks for all your help
Dear Katie, Thank you so much for your 5 star review. We very much appreciate your kind … More
5/5
TrustpilotNothing but the highest praise…
I have nothing but the highest praise for the whole team at the Stockton Office. Their professionalism, approachability and support throughout the rollercoaster ride of selling my property combined with purchasing another was exceptional. A special mention for both Marion and Emeline must be given, who both went above and beyond to ensure I was always kept up to date, answered any queries or concerns promptly and skilfully guided me through the ups and downs of the whole process. I would have no hesitation in recommending Michael Poole to anyone and have again enlisted them to carry out the sale of my mum’s property and the purchase of her new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Michael Poole's Yarm office has 586 reviews across four platforms: 294 on Google, 49 on Facebook, 4 on View Agents, 239 on Trustpilot (across the whole business).
Michael Poole Yarm is rated 4.7 out of 5 across all 586 reviews, and 4.9 out of 5 on Google from 294 reviews.
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
Yes. In The Trusted Agent 2026 awards: Michael Poole, Yarm won Gold; Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Redcar won Trusted Agent.
Michael Poole Yarm, 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH.
