Trusted Agent profile · Yarm, North Yorkshire
Verified
★★★★★
586 reviews across 4 platforms
59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
Part of Michael Poole, see every office.
Michael Poole's office in Yarm, North Yorkshire, at 59 High Street, is rated 4.7 out of 5 across 586 reviews on four platforms, including 294 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026.
294
Reviews on Google
This office
49
Reviews on Facebook
This office
4
Reviews on View Agents
This office
239
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 3 from sellers
From the first viewing, to the handing over of keys, the service and staff were extremely helpful. The whole process was smooth, unhurried and stress free. I ...Read the review from buyers
Michael Poole in Yarm are now the most established Estate Agents in Yarm having opened their prominent High Street branch in 1998. There is a very experienced team in place handling the sale of homes from under £100,000 to well over £1 million. Derek Chalmers who is a Regional Director with the firm carries out the property valuations and has done so for over 20 years now.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Yarm office, from every platform, shown as written. First names only.
5/5
GoogleA very professional approach from the beginning - from our first meeting with Clive to marketing the house and handling all the viewings to acceptance of offer and to exchange of contracts, everyone at Burns and Webber were professionals …
Dear Roxanne, Thank you so much for your wonderful 5 Star review and your very welcome … More
5/5
TrustpilotLeanne and Andrea were so helpful…
Leanne and Andrea were so helpful amazing every step of the way keeping me informed and getting in touch . They were very supporting the sale was complicated they took so much stress away from a difficult situation . I would always recommend them
5/5
GoogleThe guys at Michael Poole have been great from start to finish, especially Nick, he went above and beyond helping us when we had a few problems with the sale. Would not hesitate in recommending them to anyone 5*
Thank you so much for the 5 stars, Nicola! Feedback like this means a lot to us.
5/5
GoogleNick and the team were a pleasure to work with. They answered queries swiftly and professionally and the whole process was very smooth.
Thank you so much, Bijal this bit of feedback means so much to Nick and the team.
5/5
GoogleFantastic customer service and communication with the sale of my house. Can’t thank Gill enough for all of her help with the sale.
Thank you, Roseanne! We appreciate the time you took to leave us some lovely feedback
5/5
TrustpilotWonderful professional service
Wonderful professional service from Helen and the team in Eston office. I would highly recommend them Janet and Alan
5/5
TrustpilotReally helpful sorted the job for me…
Really helpful sorted the job for me highly recommended thanks Debbie
5/5
TrustpilotMichael Poole Stockton have just sold…
Michael Poole Stockton have just sold my property and they have been great from start to finish all the staff at the Stockton have been a pleasure to deal with. We did have the usual delays due to a major time waster trying to low ball us at the last minute but both myself and Michael Poole staff preempted this issue and managed to sell the house for a larger amount to a new buyer with no stress or hassle, I have had dealings with Michael himself 20 years ago as I used to supply his staff with Audi company vehicles from lookers Thornaby and felt it only fair to send my business his way as a way of saying Thanks for the business he had given me as a young car salesman all those years ago, Thanks again and if I need any further help with a property I will definitely be using Michael Poole Estate Agents
5/5
GoogleFantastic service by Michael Poole once again, from valuation to completion, they have been great. Derek provided an accurate value and we sold the house within 3 days of listing and then Stacey who helped with the all the follow up and chasing between different parties.
Thank you very much, Thomas! This kind of feedback brightens the team's day; thank you for taking the time to write it.
5/5
TrustpilotI used Michael Poole for their find a tenant service
I used Michael Poole for their find and tenant service for my apartment. I felt very supported by the rental team at Michael Poole who in essence did everything that was needed. They came and took photos and talked me through the process in person. They arranged a viewing day for 3 prospective tenants which they dealt with without me. They dealt with references and other legalities for the interested tenant including preparation of the Lease. they will be settling my tenant into the property tomorrow. It all went extremely well.
5/5
GoogleWe have recently bought our forever home and Stacey couldnt of been more helpful she went above and beyond expected and tried to make it that little less stressful for us! Highly reccomend her for anyone buying a new home!!
Thank you so much, Ashleigh! We're delighted Stacey could go above and beyond to make your journey easier. Congratulations on your forever home, and we truly appreciate your recommendation!
5/5
GoogleExcellent service from Gill and the team at Michael Poole. We were dealt with with both care and empathy as we embarked on the difficult and emotional journey of selling Mum's house and moving her into Care. We were kept fully informed and …
Thanks so much, Geraldine. Reviews like this light up our day!
5/5
GoogleGill was a fabulous help during the purchase of our new home. Being in another country while purchasing a home had its difficulties but Gill was on the ball and made sure that we fully understood the procedures which in turn made the …
Paula, I appreciate you taking the time to share your experience with Gill. Thank you; it means a lot.
5/5
GoogleAbsolutely 5 star service throughout our recent house purchase. Gill kept us informed every step of the way. She also ensured that she chased any outstanding items in good order. This took away a lot of the stresses usually associated with a house purchase. Thanks for everything.
Thanks so much, Tony. This means a lot to us!
5/5
GoogleWelcoming and polite. Swift response
Thank you very much for your 5-star review. We are so happy to hear that you found the team welcoming, polite and responsive. Providing a friendly and efficient service is something we always strive for, so your kind feedback is greatly appreciated. Best wishes, Laurence and the Morriston Lettings Team
5/5
GoogleHi charlie, thanks for your consistent communcation throughout the sale of our property
Thank you Caitlin for your kind review
5/5
TrustpilotGreat service from start to finish…
Great service from start to finish professional , friendly , and always helpful. We would definitely recommend ! ⭐ ⭐ ⭐ ⭐ ⭐
5/5
GoogleMicheal Poole and their staff have been great to work with from start to finish. In particular Nick, who has been brilliant every step of the way. Nick consistently kept us up to date with how things were progressing, chased the different …
Thanks so much for this lovely feedback, Matthew! We appreciate the time you took to write it.
5/5
TrustpilotDanielle & Hollie
Great help from Danielle & Hollie, smooth process answered any questions I needed. Would recommend using!
5/5
GoogleWe bought a new house and sold our house with the Yarm office. Both Derek and Gill were very straightforward and professional to deal with. They kept us informed and guided us throughout the process. We wouldn’t hesitate to use them again and have recommended them to neighbours and other family members.
This is so lovely to read, Claire. Thank you so much for taking the time to leave this on our page. We are so happy to hear your service with us was 5 star!
5/5
GoogleHad a straight forward sale through Michael Poole in Yarm. They dealt with all issues that arose that required access and communication was excellent from Stacey Holmes throughout Thanks again Mike A
Thank you, Mike, for taking the time to leave such a great review! We're so pleased to hear your sale went smoothly and that Stacey provided excellent communication throughout. We'll be sure to pass on your thanks to her. All the best, and don’t hesitate to reach out if we can assist you in the future!
5/5
TrustpilotDannielle was very helpful and friendly…
Dannielle was very helpful and friendly and made my experience smooth and non-stressful. Thank you Dannielle! You are the best :)
5/5
TrustpilotHelen has been proactive and a pleasure…
Helen has been proactive and a pleasure to talk to throughout the process of selling my property . Huge thankyou !
5/5
GoogleEnjoyed meeting with Nick. He was able to get us in to see a property in which we were interested same day.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Michael Poole's Yarm office has 586 reviews across four platforms: 294 on Google, 49 on Facebook, 4 on View Agents, 239 on Trustpilot (across the whole business).
Michael Poole Yarm is rated 4.7 out of 5 across all 586 reviews, and 4.9 out of 5 on Google from 294 reviews.
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
Yes. In The Trusted Agent 2026 awards: Michael Poole, Yarm won Gold; Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Redcar won Trusted Agent.
Michael Poole Yarm, 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH.
