Every review we hold for the Eston office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent sales progression team at…
Excellent sales progression team at Michael Poole. Helen was amazing right from the start. She kept a very close eye on what was happening in the chain and was very proactive about chasing up the other agent and getting updates from solicitors. This is the best sales progression experience I've ever had, having used many other agents in other areas of the UK in the past. And despite all the problems and delays caused by others in the chain, I'm pleased to say we got there in the end. Thank you Helen and team !
Ena · 8 October 2026
★★★★★ 4/5
TrustpilotThank you Niamh and Michael Poole
We would like to sincerely thank Niamh at Michael Poole Ingleby Barwick office for all her help and support in getting tenants into our house.
From the very beginning, Niamh has been incredibly helpful in guiding us through the whole process. She has always been quick to respond, professional, and happy to answer any questions we had along the way.
Her knowledge, communication, and dedication made what could have been a stressful process much easier for us. Most importantly, she worked hard to help us find the right tenants for our property, and we are extremely pleased with the outcome.
We genuinely appreciate all of Niamh’s help and would have no hesitation in recommending her to anyone looking for an estate agent.
Thank you, Niamh, for all your hard work and support!
Drs Aminu and Naimah
Aminu · 26 September 2026
★★★★★ 5/5
GoogleI have recently bought a property with Dawson Marina. From start to finish Kelly was excellent kept me well informed on what was going on and if she wasn’t available the onther members of staff were on hand and they didn’t know they would take time to find out. Thank you all involved with the purchase of my new home.
Samantha · 9 July 2026
Agent replied · 30 July 2026
Thank you so much for your lovely 5-star review for us today. It was an absolute pleasure to help you with the purchase of your new home, and I’m so happy to hear that you felt well informed and supported throughout the process.
Communication is so important when buying a property, so it’s lovely to know that both myself and the rest of the team were able to assist whenever you needed us. We always strive to ensure our clients receive the best possible service, and your kind comments are gratefully received by us all.
We hope you're settling into your new home and wish you many happy years there.
Best wishes,
Kelly and the Land & New Homes Team
★★★★★ 5/5
TrustpilotOutstanding Service from Michael Poole
I can’t recommend Matthew Hunt at Michael Poole Estate Agents enough. He did a fantastic job valuing my property, which has a lot of unique and complex features. Matthew was incredibly thorough, professional, and knowledgeable, taking real care to understand the details before providing a well‑researched valuation.
Once the house went on the market, Jack and Leanne at the Ingleby Barwick branch were equally brilliant, friendly, supportive, and professional throughout. They helped us secure a sale we were very pleased with. From start to finish, Michael Poole have been exceptional, and I’d highly recommend them to anyone.
Trish · 26 July 2026
★★★★★ 5/5
TrustpilotThank you Aiden
Renting through Michael Poole has been a great experience, and the service provided has been excellent. In particular, Aiden Lech-Allen was professional throughout the whole process of showing me around the property. He kept in regular contact, was friendly and easy to speak to, and made me feel completely at ease. He answered all of my questions about renting and was extremely helpful. I would highly recommend both Michael Poole and Aiden to anyone looking for a smooth and stress-free experience.
Lauren · 16 June 2026
★★★★★ 5/5
TrustpilotIf you want an Estate agent that cares…
If you want an Estate agent that cares about your house sale, then Michael Poole Billingham office is the company to use. From start to finish we were informed, updated of every progression and the staff are so very easy to work with. Every staff member is polite, friendly and more than happy to discuss any questions you may have. After a great experience of Matthew valuing our property, Debbie and Emily went above and beyond to ensure a smooth and helpful sale progression. Another great thing was the ease of contacting them to discuss anything. Even if a message was left, if they were busy, they responded quickly. I would wholeheartedly recommend their services to any prospective sellers, as we were extremely happy throughout.
Janet · 5 June 2026
★★★★★ 5/5
GoogleHelen and the team at Eston branch were fantastic. Having not through the full buying and selling process before, Helen was fantastic and helped us buy our dream home.
The team were so friendly and helpful from waling in on day 1 to enquire about a house to completion day.
We would definitely recommend if you want honest, friendly and open service.
We will always be greatful for the help we received.
Craig · 25 June 2026
★★★★★ 5/5
TrustpilotJack Johnson has been brilliant from…
Jack Johnson has been brilliant from the moment I first spoke to him about the house. From helping us through the offer being accepted to supporting us with the ongoing process, he’s been constantly on the ball and always keeping things moving. He’s been great at chasing solicitors, keeping us updated, and making the whole process feel much less stressful. Really appreciate all his help so far and would definitely recommend him.
Byers · 18 June 2026
★★★★★ 5/5
TrustpilotOutstanding service
We viewed and purchased a house through Michael Poole in Nunthorpe. Having viewed many houses and dealt with different Estate Agents Michael Poole were by far the best. Tracy was exceptional. It was a pleasure to work with someone who was very experienced, knowledgeable, pleasant, respectful and went above and beyond to make the process go through quickly and smoothly. I can’t praise Tracy highly enough. Would highly recommend using the team at Michael Poole Nunthorpe.
Natalie · 19 May 2026
★★★★★ 5/5
TrustpilotWe sold our house through Michael…
We had a fantastic experience with Michael Poole when selling our house. From start to finish, Helen and her team were professional, friendly, approachable, and kept us informed throughout the whole process. They worked hard to make sure everything went smoothly and was always available when we had questions or needed advice. We highly recommend Michael Poole to anyone looking at selling their property.
Olivia · 30 July 2026
★★★★★ 5/5
TrustpilotFirst class service
Helen and the team from the eston branch have been amazing.Efficient, friendly and professional. Helen has dealt with the progression of the sale of my property and I cannot thank her enough. Helen has been so kind and professional throughout the sale and has really gone above and beyond . Welldone to all the team at eston keep doing what your doing 👏. First class service.
Alison · 20 June 2026
★★★★★ 1/5
TrustpilotI have bought and sold many houses over…
I have bought and sold many houses over the years and this has been the worst experience ever. Rude, ignorant and unprofessional, particularly Helen. Made the experience unnecessarily stressful. Kirby was the only person who was any help. On top of this the property was miss advertised. It said recent re wire. As it turns out is was 11 years ago. Avoid this company at all costs!
Louise · 12 June 2026
★★★★★ 5/5
GoogleBig thanks to the team for helping me sell my house! Kelly was super patient with me from start to finish, and I really appreciated all her support. Lisa & Jodie in sales were great, friendly, helpful, and made everything feel easy. And a shoutout to Gemma on the progression team for keeping things moving smoothly.
Overall, such a great team, made the whole process way less stressful. Would definitely recommend!
Ehsan · 30 July 2025
Agent replied · 30 July 2026
Thank you so much for your wonderful review. We are so pleased to hear that Kelly, Lisa, Jodie, and Gemma made the whole experience of selling your home feel smooth and supported from start to finish. Your kind words mean a lot to the team, it’s exactly the type of service we aim to provide.
Wishing you all the very best for the future, and thank you again for confirming your recommendation.
Naomi, Marketing
★★★★★ 5/5
GoogleWe have sold STC through Michael Poole and they have been great - Chris came to do our valuation - he was thorough, friendly and far from pushy! Helen is our Sales Progression contact and she has been so helpful to the extent she even contacted solicitors of our purchase to hurry them along a little given we are facing delays there, unfortunately we aren’t getting this service without pushing for it from the other “estate agent” - some of the team in the Eston branch also offered to look over our paperwork with us - we just wish we had bought through Michael Poole too!!
Sarah · 15 April 2025
Agent replied · 24 August 2024
Thank you so much for your kind words, Sarah! We’re thrilled to hear that Chris, Helen, and the Eston branch team were able to assist you effectively. We always strive to provide the best service possible, and it’s wonderful to know that our efforts made a positive impact on your experience. If you need any further assistance, please don’t hesitate to reach out. Best of luck with your new home!
★★★★★ 5/5
GoogleDanielle Kennett went above and beyond every chance she had. In a very difficult moment in our lives, she elected to step up and do extra when she had no burden to do so. For this I will be forever grateful, and would highly recommend you working with her and Michael Poole Eston.
Review · 2 September 2026
★★★★★ 5/5
TrustpilotVery happy with the experience of…
Very happy with the experience of selling our property with Michael Poole. The advice on price point was spot on. We had several potential buyers very quickly. Craig was very pro active and easily contactable and Ruby stepped in if he was unavailable. We will use them again.
Mrs · 28 September 2026
★★★★★ 5/5
TrustpilotSold my house in a week!
I was amazed to use Michael Pool and have my house sold in just a week! I love the photos that they took and appreciate their quick replies from the Estate agents. Alisha has been understanding with everything and was liaising with all the buyers, communicating quickly to me and making sure I was kept up to date at all times. Thank you!
Svjf9 · 15 May 2026
★★★★★ 5/5
TrustpilotReally great experience with Debbie at…
Really great experience with Debbie at Michael Poole’s
Debbie at Michael Poole’s was brilliant when I was buying my house on Bedford Terrace. Super friendly, easy to deal with and always kept me in the loop.
Everything felt straightforward and well handled, which made the whole process much less stressful. Would definitely recommend Debbie to anyone looking to buy a home.
Stephen · 28 May 2026
★★★★★ 5/5
GoogleThe agents at michael poole eston were great at selling our house took it off my hands and dealt with everything. Special thanks to Helen for being so on the ball chasing up solicitors and keeping them on track and on it would have took so much longer without her! thanks again and will definitely use them again in future.
Thanks
Glenn
2211 · 13 August 2025
Agent replied · 2 May 2025
Thank you, Glenn! 😊 We're so glad to hear that Helen and the team at our Eston branch made the selling process smooth and stress-free for you. Keeping things on track is what we do best, and we truly appreciate your kind words. We’d love to work with you again in the future - just let us know when you’re ready! 🏡🔑✨ …
★★★★★ 5/5
TrustpilotGreat experience
Sold my house in Redcar with Michael Poole. Jack came and valued my house and took the photos there and then to avoid the inconvenience of a return visit. Jack was very helpful and a true gentleman. we were also happy with the figure the house sale achieved
Niall · 17 August 2026
★★★★★ 5/5
TrustpilotMy experience was amazing
My experience was amazing. My estate agent( Ruby Townsend) she's very accommodating. If you email her, she replies right away I had no problems at all. If ever I will buy or sell a house in the future,I will choose Michael Poole to handle it. Thanks Ruby, you're amazing.
Lady · 30 July 2026
★★★★★ 5/5
GoogleMichael Poole in Eston gave the most realistic value of my house by far, marketed it and secured me a buyer. There were many issues with the actual sale around the buyers solicitor and the completion however the team and especially Helen Nicholson went above and beyond to get this over the line.
Highly recommended and thanks Helen!!
S · 13 August 2025
Agent replied · 15 April 2026
Thank you so much for your kind words, S F! We’re thrilled to hear that you had a positive experience with our team, and especially with Helen Nicholson. We always strive to provide the best service possible, and it’s wonderful to know that we could help you through the challenges of your sale. If you need any further assistance, please don’t hesitate to reach out. Best wishes!
★★★★★ 5/5
GoogleI just want to give praise and recognition to Helen Nicholson from the Eston Branch of Michael Poole. She has gone above and beyond in helping me with the sale of my house. This wasn't an easy process due to the nature of the sale but Helen was amazing. Professional always and very knowledgeable and always had a smile whenever I popped into the branch. I always had faith that Michael Poole estate agency and especially Helen, would deliver even when the other party foolishly didn't. Everything completed with ease. Thank you Helen, I really do appreciate everything you've done, you are a real asset to that business ⭐️
Will · 16 November 2025
★★★★★ 5/5
TrustpilotIngleby Barwick-Michael Poole
We sold our house with Leanne in Michael Poole in Ingleby Barwick. The whole experience from meeting Derek at valuation to successfully selling our house in a few days with Leanne was excellent. Very professional company & communication was great, always being kept up to date. Thank You
Lisa · 25 July 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
