Trusted Agent profile
Verified
★★★★★
399 reviews across 2 platforms
129 High Street, Eston TS6 9JD
Part of Michael Poole, see every office.
Michael Poole's Eston office at 129 High Street is rated 4.8 out of 5 across 399 reviews on two platforms, including 201 Google reviews rated 4.8. The 198 Trustpilot count is for the whole business. Checked 9 October 2026.
Michael Poole Estate Agents sits proudly on Eston’s high street serving neighbouring towns including Normanby, Teesville, South Bank, Grangetown, Whale Hill and Lazenby forming the TS6 postcode, and what a wonderful postcode this is! Here at the Eston branch we pride ourselves on our local knowledge, we understand the importance of school catchment areas, transport links, distance to local amenities which of course includes your local pubs. With this knowledge in mind we can guide you in the right direction.
Every review we hold for the Eston office, from every platform, shown as written. First names only.
5/5
TrustpilotWe purchased a home through MIchael…
We purchased a home through MIchael Poole, Alisha and Jack were efficient, professional and advocated in our best interests throughout the buying process. We had a complex chain but Alisha ensured communication was effective through to completion. A huge thanks from us and would definitely recommend.
5/5
GoogleDuring a difficult and complex house purchasing process, due to the seller issues. Helen Nicholson went above and beyond to help progress the purchase using her professional and personal contacts. Acting as a conduit between the sellers and ourselves she was a vital cog in this process.
5/5
TrustpilotA great service!
We purchased our home through the Billingham branch of Michael Poole and were extremely impressed with the service we received. The communication we received from both Molly and Emeline was amazing and we felt thoroughly updated throughout the process. Moving house can be a stressful experience and this move certainly was that and I cannot thank both Molly and Emeline enough for always being at the other end of the phone when we needed them. I cannot recommend Michael Poole, Billingham enough.
5/5
TrustpilotIn early stages
In the process of selling my home with Michael Poole Ingelby Barwick and have no complaints so far! Jack has been very helpful and has kept me updated all the way through everything, even managed to get my offer up to the amount i wanted without me having to intervene! :)
5/5
GoogleI used Michael Poole, Eston to sell my late father’s home on Church Lane which sold in less than seven days which was valued correctly in line with the current market. From start to finish I found that the staff were very efficient in what they do and super knowledgeable and helpful being kept up to date through out the whole process by Helen in sales progression. Like anything there are always minor hiccups throughout the process of selling or buying a property but be rest assured Helen worked her magic and things seemed to progress seamlessly. Weekly checks were carried out on my property by Michael Poole’s and Helen over saw the viewing by the buyer. I can’t thank Helen and all the staff at Michael Poole, Eston enough for their amazing and outstanding service in selling my property and would highly recommend their Estate agency should you be looking to either sell a property or buy one as I do not think you will be disappointed. It’s a solid 10 from me, 5 stars 🌟 🌟🌟🌟🌟
We are thrilled to hear that you had a positive experience with our Eston office (especially Helen). Your feedback means the world to us and helps us to continue providing the best service possible. Thank you 💙 …
1/5
TrustpilotMP don’t provide the most basic customer service/experience
MP are only interested in speaking to you when you have a viewing. My House has been with them all year and because there’s been little interest I haven’t heard from them for months. No check-ins, no phone calls just to let us know they’re still trying to sell. Estate Agency’s are all the same, just choose the one that will charge you the least % at sale as all the agency’s do is use rightmove. We were promised proactiveness to seek out buyers, as they don’t speak to us we will assume this doesn’t happen and it’s purely waiting for potential buyers to find our house on rightmove. We’d remove the house from sale at this point, but would need to pay MP a fee despite them not selling the house or even providing the most basic customer service. We aren’t bitter the house isn’t selling but the least MP could do is suggest ways of pushing it, they havent thought of one thing, instead it’s us who come up with ideas. To just leave the customers whose houses aren’t selling and never touch base with them is unforgivable service. Poor, poor show, we thought the agency couldn’t get worse than our previous one!!
5/5
GoogleTom and the team, under exceptional circumstances, did an excellect job, honest, friendly and kept me in the loop constantly, the images of the property were great, using state of the art tech to create a complete walk around map. Big …
Hi Phil, thank you for your fantastic review. We're so pleased you are happy with the service you received from the whole team despite it being a long process. Wishing you the best of luck in your new home … More
5/5
TrustpilotA huge thank you to you Victoria.
A challenging number of months but we got there in the end! You have been fantastic throughout. From start to finish your communication was exceptional, always available to help and always kept us well informed throughout what proved to be quite a testing sale, not through the fault of yourselves but down to the difficult personal situation we found ourselves in. You were professional and diplomatic at all times to all parties and it made everything so much easier for us. I would not hesitate to recommend your services to anyone and everyone.
5/5
TrustpilotGreat experience both selling and buying!
We used Michael Poole to sell our house and they were amazing. Honest and realistic on the price and marketing strategy, really friendly and well organised, great co-ordination for viewings and we sold within 7 days! We also ended up buying a property from Michael Poole as well and they again kept us well informed and were on the ball with all the paper work. Would recommend them to everyone, and a special shout out to Victoria in the Nunthorpe branch for all her help and support!
5/5
GoogleWe had such a great experience with Sophie while putting in an offer on the home we wanted to purchase. She was absolutely lovely to deal with and genuinely excited for us when our offer was accepted. We would highly recommend Sophie to anyone looking to buy a home.
5/5
TrustpilotA fantastic service
What a supportive service from start to finish. Aidan is quite simply the best at what he does. Nothing was too much and even after the 100th unnecessary phone call I made, I was still met with patience, help and the reassurance needed. Thank you so much for everything you did!
5/5
TrustpilotWe dealt with Alisha Fonseca for the…
We dealt with Alisha Fonseca for the purchase of our property, Alisha was very competent pleasant young lady, and did a great job at each stage of our purchase.
5/5
GoogleKirby has been excellent with helping me and my partner purchase our house. Offering her expertise to ensure that we have had step by step guidance to secure our first home. Thank you for all your hardwork Kirby, we can not wait to move in now!
Thank you so much for your kind words! 🌟 We’re delighted that Kirby could guide you through every step of securing your first home. Wishing you and your partner all the very best as you move in and settle into your new home! …
1/5
GoogleAwful customer service from start to finish. We were given a dirty flat with live wires hanging out of the wall. When we raised this serious safety issue, we were unbelievably told to cut them ourselves. The flat smelled dirty and was advertised as “furnished,” which turned out to mean one two-seater sofa and nothing else. We had no hot water for the first three weeks, and every time we contacted them about it, they seemed irritated rather than concerned. For the final couple of months, we were forced to live with a leak coming through the ceiling. We had to replace buckets of water every single day, with no clear explanation of where the water was coming from or proper action taken. Overall, a completely unacceptable experience. Poor standards, unsafe conditions, and dismissive management. I would absolutely not recommend this place to anyone.
Thank you for taking the time to provide your personal thoughts of our services here at Dawsons, however we are concerned this review does not reflect the standards of service or safety we uphold at Dawsons Lettings or of the relationship we built with you during your time in tenancy. All properties are required to meet strict safety and compliance checks, and any maintenance or safety issues reported to us are always logged and addressed through approved contractors. Our records show that maintenance concerns raised during tenancies are responded to and followed up appropriately, and we take matters such as electrical issues, hot water supply and water ingress extremely seriously. In relation to the matters raised we would like to clarify: 'live wires' noted were HDMI and Scart leads where a previous tenant had their TV on the wall, we believe you requested to fill the hole yourselves and your landlord agreed. In relation to the leak from ceiling - this was a block management issue which took time to investigate out of our control. The issue was resolved following your vacation. The property was professionally cleaned prior to your move in, upon your complaint the cleaner re attended promptly. The property was let as seen on viewing by yourselves. The limited hot water issue was dealt with within 11 days of being reported with ongoing repair work during this time. We would welcome the opportunity to discuss the specific issues you have mentioned in detail directly with you should you wish, please contact us directly at sa1rent@dawsonsproperty.co.uk. Kind regards, The Dawsons Marina Lettings Team
5/5
GoogleExcellent Service From all the Team involved at Marina Swansea Branch. Helped us with new home purchase and sale of our house. Professional and friendly Thoroughly recommend Thank you Carl and Yvonne
Thank you so much, Carl and Yvonne, for your lovely review. We were so glad we could support you with both your sale and purchase and that you found the service professional and friendly throughout. On behalf of everyone here at Dawsons Marina, thank you for your recommendation, it truly means a lot. Pop in and see us soon. Kelly and the team at Dawsons Marina branch
5/5
TrustpilotAn Estate Agent that does what they say!
We have had a great experience with Michael Poole. From start to finish, they have done everything we asked, advice, requests, changes to marketing, extra photos, videos, social media plugs, nothing was too much trouble. In particular, I would like to thank, Emma, Isobel, Kirby and then Helen. It has been an excellent service in the most difficult of circumstances and using the In house Conveyancers was a bonus too. Thank you all so much! Highly recommended.
5/5
GoogleBuying our home was an excellent experience from start to finish. The entire process was handled professionally, with clear communication at every stage. Any questions we had were answered promptly, and we always felt supported and informed. The team made what could have been a stressful experience feel smooth and straightforward. Their attention to detail, honesty, and commitment to great customer service gave us complete confidence throughout the purchase. We are absolutely delighted with our new home and would highly recommend them to anyone looking to buy a property. Thank you for making our dream of homeownership a reality!
1/5
TrustpilotCaveat Emptor
I do not understand how this firm is rated 4.8 when 10% of the reviews are 1 star and nearly all are complain about misrepresentation. I HAVE COMPLAINED TO TRUSTPILOT ABOUT THIS BUT HAVE BEEN IGNORED. Estate Agents generally hide behind caveat emptor rules to enable the vendor to hide undesirable aspect of the property for sale. But this the first time (and I have bought and sold many houses in my life time) I have come across a fact stated in a advert that was known to be untrue by the agent. I complained to the Managing director Richard Poole by email and written letter but both were ignored. However copies of these sent to the auctioneer were acted upon. Personally I will avoid this estate agent and recommend others to do so.
5/5
GoogleFrom the initial booking of viewing the property to the final telephone call to collect the keys to the home. Kirby and Helen both went above and beyond to make this so easy. Nothing was ever too much as a first time buyer they helped and advised us with any questions we had and as we moved from Kent making viewings not as easy they still kept us updated. They contacted the seller on for answers to any questions we had. We would recommend the team.
5/5
GoogleI have been working with both Redcar and Eaton office and together we have faced many challenges But Helen Nicholson from Eston Office has within the past few weeks turned my experience around She has gone above and beyond her role to ensure this purchase goes through without further delays, glitches or issues I would highlight and recommend Helen for her commitment to both parties, her compassion, honesty and integrity Helen thank you so much
You are more than welcome, Sai! We're happy to have helped. Thanks again for leaving this review for us
5/5
GoogleI have been a tenant in a property managed by Tom Pickford for the past 17 years. Tom has been a true professional at all times, treating me with dignity and as a valued tenant. He has always responded to any maintenance requirement swiftly …
5/5
TrustpilotExcellent on our house purchase
We made our house purchase through Michael Poole, Yarm and they did a good job. Stacey was proactive in providing updates and passing information quickly. On reflection we would rather have used them for our house sale too!
5/5
TrustpilotI recently purchased a property through…
I recently purchased a property through Michael Poole, Nunthorpe and I cannot thank Victoria Wood enough for her continued support and guidance throughout the full process. The communication between me and Victoria was spectacular as she kept me fully updated with my properties progress and was quick to answer any call with any query I had. Victoria is so friendly and approachable, my experience would not have been the same without her. Thank you to everyone at Michael Poole, Nunthorpe. I would definitely recommend and would not think twice about using you again in the future.
5/5
TrustpilotBest Estate Agents
We sold a few properties with Michael Poole and from start to finish had excellent service. Within our area this is the only agents we would use to sell in the future, their hard working teams and decoration is second to none. We were thrilled with the whole process, from meeting them, the photos were of high quality, the property walk through made it easy to explore and understand the lay out of the properties. A big bonus no matter what day we would always get through by phone or email, we look forward to working with them again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Michael Poole's Eston office has 399 reviews across two platforms: 201 on Google, 198 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Michael Poole Eston is rated 4.8 out of 5 across all 399 reviews, and 4.8 out of 5 on Google from 201 reviews, checked 9 October 2026.
Michael Poole Eston, 129 High Street, Eston TS6 9JD.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.