Every review we hold for the Eston office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe were delighted with the professional manner in which the staff at the Marina office dealt with the tenancy and following sale of our property. They were friendly, respectful and extremely knowledgeable in all aspects of business. We would highly recommend their services.
Sybil · 30 May 2026
Agent replied · 30 July 2026
Thank you so much for your wonderful 5-star review. We are so happy to hear that you were pleased with the service provided by the Marina team throughout both the tenancy and subsequent sale of your property.
Providing knowledgeable, respectful and professional support at every stage is something we pride ourselves on, so your kind comments and recommendation really do mean a lot to us and our future clients. On behalf of the whole Marina team, thank you for placing your trust in Dawsons.
Best wishes,
Kelly, Laura and the Marina Team
★★★★★ 5/5
TrustpilotMy experience working with the Michael Poole Eston Team.
I had in the past used Michael Poole as a leasing agent and found them to be effective and professional. Selling my rental property from overseas (Canada) was made relatively easy thanks to the expertise and professionalism of the Michael Poole Eston Team. I have no hesitation in recommending the Michael Poole Eston team as first class leasing, property management and selling agents.
Mike from Canada.
Mike · 24 July 2026
★★★★★ 5/5
TrustpilotValuation
We have recently had a valuation and subsequently listed our property for sale, following the service we received from Jack. Whilst we could have used a cheaper agent, we felt the service and professionalism from Jack was exceptional, he was very knowledgeable and answered all questions relating to the selling process. The listing process was very efficient, and we hope to see prospective buyers soon.
Z · 4 June 2025
★★★★★ 5/5
GoogleHelen played a major part in the sale of may property, she was amazing.
Helen always kept me up to date with movements between solicitors.
We found that Helen was extremely supportive no mater what time of the day it was.
Helen was ways pleasant, professional and we would recommend her to anyone with the Eston Branch without any hesitation.
John · 15 April 2024
Agent replied · 6 February 2024
We're so glad Helen was able to assist you, John. Thank you for taking the time to write this review for us; Helen and the rest of the team appreciate it greatly.
★★★★★ 5/5
GoogleWe were very pleased with the service we received from Michael Poole. Helen was very helpful and allowed us to proceed with our house purchase efficiently. Very positive professional attitude from all the staff at MP.
Calum · 15 April 2025
Agent replied · 24 October 2024
Hi Calum, thank you so much for your kind words and for taking the time to leave us a review! 🌟 We’re thrilled to hear that Helen and the rest of the team at Michael Poole were able to assist you efficiently with your house purchase. Your positive feedback means a lot to us and motivates us to continue providing excellent service. …
★★★★★ 5/5
TrustpilotConsistent communication and fast sale transaction
I had the pleasure of having Tom McCaffrey and Ruby Townsend help me throughout the sale of my property. Their communication was excellent, making sure I was receiving updates with every step of the process, and they found me a buyer for the exact price I wanted very quickly. As I was unable to travel to the property due to busy schedule and personal reasons, the Michael Poole Team took care of everything on my behalf, making sure I received pictures I needed for the documentation process, doing the viewings, and providing the keys to the new landlord and going above and beyond anything I needed guidance or support on. My experience with the Michael Poole team has been excellent and I can only thank them for everything, highly recommend them.
Iris · 1 April 2026
★★★★★ 5/5
TrustpilotProbate SaleFrom David Poole taking us through…
From David Poole taking us through valuation to completion of sale yesterday the whole process was professionally done but very personable too. Huge thanks to Stacey at Nunthorpe office for her knowledge & expertise in guiding us through the sale liasing between ourselves & the buyer regularly making the whole process less daunting.I would highly recommend using Michael Poole
HAZEL · 22 July 2025
★★★★★ 5/5
TrustpilotExceptional service provided.
Exceptional service provided by Michael Poole estate agents in Yarm. We finalised our purchase in Feb 2026 having started the process in Aug 2025. Due to chain issues and Solicitors not communicating we were at times at our wits end. Stacey Holmes (Negotiator) really went above and beyond to help and provide reassurance during this process. When Solicitors weren’t talking she was chasing. When time periods went by with no news she checked we were ok. If she said she was going to do something you had an update the same day. Had the other parties worked as diligently and professionally I’m sure we would have completed much sooner. Highly recommend without hesitation.
J.Brame · 27 March 2026
★★★★★ 5/5
TrustpilotWe are so glad we chose Michael Poole…
We are so glad we chose Michael Poole to help with the sale of my mother’s property.
David valued the property efficiently and effectively . The house achieved asking price within a week and Victoria was excellent at communicating with us every step of the way, she strikes the right balance of being professional but also friendly and approachable. We would certainly use Michael Poole for further property transactions.
Jane · 19 March 2025
★★★★★ 5/5
GoogleFab place and moved me in so quickly! Thank you so much to Danielle who actually got me the place and helped with every question I asked!
Annalise · 30 April 2026
★★★★★ 5/5
TrustpilotExcellent communication
Alisha was brilliant in keeping me updated throughout the process and was happy to deal with any queries whether by phone or email. An extremely smooth process!
ALISON · 29 April 2026
★★★★★ 5/5
TrustpilotThe service here is fantastic
The service here is fantastic. Right from Chris the valuer to all the office team arranging the details and viewings and in particular Helen who is a marvel at keeping you up to date and chasing solicitors. I'm so glad I went with Michael Poole. You really see the difference when you are purchasing from another agent. Highly recommended. You get what you pay for. Thank you team.
Nicola · 28 March 2025
★★★★★ 5/5
GoogleFantastic assistance from the team throughout the process of buying our new home.Kelly and Gemma went above and beyond with all there support and guidance
Judith · 30 July 2025
Agent replied · 30 July 2026
Hi Judith,
Thank you so much for your fantastic 5 * review We’re thrilled to hear that … More
★★★★★ 1/5
TrustpilotThis is the worst agent
This is the worst agent I have ever worked with. Supposedly acting for us, this estate agent, I feel, was dishonest and misleading….protecting a chain to our detriment (not informing us that they had the entire chain) . Ill advising and recommending that we fund unnecessary surveys and ,I suspect , sharing privileged information to prospective buyers. In my opinion they were unprofessional, dishonest, bad communicators and the only agent I have ever known to charge for photographs and their own failures!
Casa · 11 March 2026
★★★★★ 5/5
GoogleThey got the Job done , all timely and as expected , Cant ask for more really , Happy customer , Thanks Team
Rob · 11 August 2025
Agent replied · 10 September 2025
Hi Rob, thanks for your great feedback. We’re glad we could get the job done smoothly and meet your expectations. Really appreciate you taking the time to share your experience!
★★★★★ 5/5
GoogleCustomer service is amazing! But special thanks to Dannielle Kennett, she was so lovely and always seemed happy to help and explain things when needed. Couldn’t ask for a better service.
Lucy · 15 March 2026
★★★★★ 5/5
GoogleDealt with Helen throughout our purchase, great service and lovely office. Couldn’t fault Michael Poole, thank you for everything!
Emmie · 3 September 2025
Agent replied · 10 September 2025
Thank you, Emmie, for your lovely feedback. We’re so pleased to hear that Helen and the Eston team made your purchase a positive experience. Wishing you every happiness in your new home!🏡🎉 …
★★★★★ 5/5
TrustpilotMichael poole sold our house within 5…
Michael poole sold our house within 5 days,and whenever we had problems with our solicitors or similar they were there to help us out. A big thank you to Helen Nicholson we don't know what we would of done without you.
Mark and Christine White.
Christine · 30 October 2025
★★★★★ 5/5
TrustpilotI had a great experience in purchasing…
I had a great experience in purchasing a property with Michael Poole. Ruby was extremely helpful with perfect communication skills. Thank you.
Christina · 11 May 2026
★★★★★ 5/5
GoogleI sold my property through Michael pool eston branch. I dealt with Helen Nicholson throughout the whole process and I could not recommend Helen enough. Helen was absolutely amazing, so helpful so lovely and very professional. Thank you to all the staff at the eston branch, but especially to Helen who again was fabulous x
Amy · 15 April 2024
Agent replied · 6 February 2024
Thank you so much, Amy! This bit of feedback means so much to us, thank you for taking the time to write it.
★★★★★ 5/5
TrustpilotExceptional, simply brilliant.
We recently both sold and purchased our property through Michael Poole Estate Agents in Redcar and Eston, and we cannot recommend them highly enough.
From the very beginning through to exchange of contracts, Helen and the entire team, including Kirby and Isobel, were outstanding. Their communication was clear and consistent, and we always felt fully supported throughout what can be a stressful process.
Their negotiation skills were exceptional, and they handled both our sale and purchase with professionalism and confidence. It genuinely felt like we were in safe hands at every stage.
What truly stood out was their commitment right up to the final hours before exchange. They remained calm, proactive and incredibly supportive, ensuring everything progressed smoothly. Nothing was ever too much trouble.
If you are looking for an estate agent who delivers the complete package, expertise, dedication and genuine care, Michael Poole in Redcar and Eston go above and beyond.
We are now looking forward to moving into our dream bungalow, and we are so grateful for the role they played in making it happen.
Claire · 18 February 2026
★★★★★ 5/5
TrustpilotDebbie was fantastic
Debbie was fantastic, from start to finish, excellent Communication, I would highly recommend, an asset to Michael Poole.
Mr · 4 June 2026
★★★★★ 5/5
GoogleKelly and the team went over and above to sell our home
Karen · 30 October 2025
Agent replied · 30 July 2026
Thank you so much for your 5-star review! It means a lot to hear that you felt we went over and above to sell your home. It was a real pleasure working with you both, and on behalf of myself and the whole Marina team, I wish you all the very best for the future. Also thank you so much for the lovely card, chocolates and cookies, the team are very grateful.
Warm Regards
Kelly
★★★★★ 4/5
TrustpilotRental
I have been supported by MP for many years as someone that has rented a property through them, there has been some communication errors initially however during a tenancy deposit dispute Oliver acted as the communicator between myself and landlord. Oliver was helpful, listened and was able to negotiate on my behalf. Thank you
Emma · 14 July 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
