5/5
GoogleAll the staff have been amazing… everything has been tip top from start to finish… but a special mention to Helen Nicholson who has been outstanding… thank you all so much.
Trusted Agent profile · Eston, Middlesbrough
Verified
Michael Poole Eston reviews
★★★★★
399 reviews across 2 platforms
129 High Street, Eston, Middlesbrough, TS6 9JD
Part of Michael Poole, see every office.
Michael Poole's office in Eston, Middlesbrough, at 129 High Street, is rated 4.8 out of 5 across 399 reviews on two platforms, including 201 Google reviews rated 4.8.
About Michael Poole Eston
Michael Poole Estate Agents sits proudly on Eston’s high street serving neighbouring towns including Normanby, Teesville, South Bank, Grangetown, Whale Hill and Lazenby forming the TS6 postcode, and what a wonderful postcode this is! Here at the Eston branch we pride ourselves on our local knowledge, we understand the importance of school catchment areas, transport links, distance to local amenities which of course includes your local pubs. With this knowledge in mind we can guide you in the right direction.
Reviews
Every review we hold for the Eston office, from every platform, shown as written. First names only.
Google5/5
TrustpilotFabulous service from all
We recently had the pleasure of working with Sarah Jarvis (Lettings manager) she walked us through securing our first rental and went above and beyond in understanding our needs and worries. Nothing was too much for her and her quick responses really helped settle our nerves. We would fully recommend choosing Michael Poole Lettings. Thank you so much.
5/5
TrustpilotWhilst trying to find out next home we…
Whilst trying to find out next home we had been dealing with Sarah who understood our needs and requirements and over several months we identified a property. From the initial call to moving in Sarah went over and above nothing was too much trouble and is a credit to Michael Poole
1/5
TrustpilotDealt with Michael Poole Nunthorpe as…
Dealt with Michael Poole Nunthorpe as buyers. They suggested that we use their in-house solicitors XYZ Law, we were told by Michael Poole that it would make the process faster and easier, it didn’t. We moved into our property and a few months later were sent a letter from a solicitors firm telling us to seek legal advice as our acting solicitors ( suggested by Michael Poole) had been served an intervention, meaning they had been shut down for dishonesty. Our post completion work was left incomplete despite us paying in full over £2,000 for our solicitors. We were told that to have the work complete by a different firm the cost would be £480. We made Michael Poole aware of this and how disappointed we were that we trusted their advice based on their wonderful reputation, and as a result have found ourselves under immense stress and facing financial burden. Had we not listened to their advice we wouldn’t be in this position and out of pocket. The response from Michael Poole was abysmal, they told us to avoid the cost we could carry out the work ourselves, despite having paid for this work to be done and the fact that we are not qualified solicitors- again we explained this to Michael Poole and didn’t even receive the decency of a response! We have been left with stress, financial burden and disappointment.
5/5
TrustpilotI have had a lovely friendly service…
I have had a lovely friendly service with micheal Poole, i used the Guisbrough branch and Alisha was just brilliant! I would highly recommend this estate agents.
5/5
TrustpilotVery impressed with Michael Poole’s…
Very impressed with Michael Poole’s letting team. A special thanks to Sarah for wise and appropriate advice and finding some lovely tenants. Would recommend Michael Poole without hesitation and I’m sure I’ll be using them again in the future! Mhorag
1/5
TrustpilotPoor service
Booked an appointment 3 weeks in advance for a valuation and they didn't turn up. They said they'd doubled booked as they were changing over computer systems. This was even though they'd sent us an email that morning reminding us of the appointment.
5/5
TrustpilotGreat service from Michael Poole Yarm…
Great service from Michael Poole Yarm Branch - Stacey, Derek and Nick. Stacey in particular was the decisive factor in appointing Michael Poole, from the first interaction she was clear and informative on the whole process and was on hand throughout. Would highly recommend.
5/5
TrustpilotHighly recommend
Emeline was fantastic throughout our purchase of a property, she kept us informed continuously, always quick with responses and chased up any answers we needed. Thankyou Emeline :)
5/5
TrustpilotYarm Office…
I have been dealing with Yarm Office and have received great service, although there were challenges selling our property we were truly supported by the team at Michael Poole especially Nick. He made the process a lot less stressful with his professionalism and experience.
5/5
GoogleStaff at Eston office of Michael Poole estate agents went above and beyond expectations when handling the recent sale of our house and purchase of our new home. From an informal chat with Helen to viewing our future home, then Emma marketing our house, with advice and input from Kirkby, the support from all the staff was superb.
Agent replied · 2 May 2025
Harry, thank you for your fantastic feedback! It’s great to hear that Helen, Emma, and Kirkby, along with the rest of the Eston team, went above and beyond to support you through both your sale and purchase. We’re so pleased we could help make the process smooth for you. Wishing you all the best in your new home!
5/5
TrustpilotGreat service and highly recommended!
Huge thanks to Victoria Wood at Michael Poole Nunthrope for helping us with our purchase! As first time buyers who are not familiar with buying or selling properties, Victoria has been very helpful and reliable throughout the entire process. Her support and professionalism are definitely second to none. Overall, great service and highly recommended.
5/5
TrustpilotThe best agents I have ever come across
Honestly could not fault them, they was amazing and went above and beyond to help me with a not so straight forward sale. They are fast with responses and deal with matters and at a point in my sale I was feel very disconnected with my sale and not very informed by other people, but these guys had no problem keeping me updated and made me feel part of my own house purchase again. I would recommend them to everyone and have already done so a few times.
5/5
GoogleMy partner and I are first time buyers and were really overwhelmed by the process. Helen and the team helped ease our anxiety and where friendly and helpful throughout the whole process. Nothing was ever too much for them and they went above and beyond for us. Thank you so much Helen and the team for everything
Agent replied · 6 February 2024
Thanks so much, Tom. We appreciate the time you took to leave us such lovely Feedback. Congratulations on purchasing your first home!
5/5
GoogleAs a first time buyer I was a little unsure and overwhelmed by the whole process, however, Helen and the team at the Eston branch were fantastic. Nothing was too much and communication was great, contacting me and pushing the process along. Would highly recommend and would use them again in the future if I needed to.
Agent replied · 6 February 2024
Congratulations on the purchase of your first property! Thank you very much for sharing your positive experience, we appreciate it.
5/5
GoogleWe are First time buyers so we didn’t really have a clue about anything but anytime I needed any assistance at all Helen was just a call away and really tried everything to make sure we had support. Couldn’t recommend enough! 5/5 Stars!!
Agent replied · 6 February 2024
We are so happy to have helped. Thanks for taking the time to leave us some feedback.
5/5
TrustpilotGreat service
We both sold and purchased our new house via Michael Poole. They couldn't have helped us more. Particular shout out to Stacey who was brilliant and kept pushing things forward.
4/5
TrustpilotJust purchased a property through…
Just purchased a property through Michael Poole Redcar Office. Everyone I spoke with were very helpful through this process. Many thanks and in particular thank you to Helen Nicholson who kept me updated.
5/5
TrustpilotExcellent Service
Aslan was amazing, super helpful and made it possible for me to move into a new home within a week just before Christmas.
5/5
TrustpilotExcellent service
Excellent service. We’ve been with this estate agent for just 1 (one) week and they have sold our property for us. They have been spot on with everything they have done for us. I couldn’t praise them enough. The best Estate Agents that we have ever dealt with, and we’ve dealt with a few. EXCELLENT AGENTS 💯
5/5
TrustpilotExcellent Service
Great service received from Michael Poole (Middlesborough), Craig was excellent throughout the beginning/end of process.
5/5
TrustpilotReally good service by Michael Poole's…
Really good service by Michael Poole's team. Alisha was a constant throughout and kept us updated.
5/5
TrustpilotJo Miller from the rental team was…
Jo Miller from the rental team was fantastic. Made the process really easy to understand and follow as I’d never rented before. Quick to answer any questions I had. Friendly but very professional service.
5/5
GoogleHelen Nicholson has been the most helpful person throughout our whole buying process. From the solicitors to the lenders I have found Helen is always the one to help us with any problems or questions. I couldn’t be more grateful.
Agent replied · 6 February 2024
Thank you very much, Isabelle this kind of feedback means so much to us; thank you for taking the time to write it.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Michael Poole Eston
How many reviews does Michael Poole Eston have?
Michael Poole's Eston office has 399 reviews across two platforms: 201 on Google, 198 on Trustpilot (across the whole business).
What is Michael Poole Eston's rating?
Michael Poole Eston is rated 4.8 out of 5 across all 399 reviews, and 4.8 out of 5 on Google from 201 reviews.
Where is Michael Poole's Eston office?
Michael Poole Eston, 129 High Street, Eston, Middlesbrough, TS6 9JD.
