Trusted Agent profile · Eston, Middlesbrough
Verified
★★★★★
399 reviews across 2 platforms
129 High Street, Eston, Middlesbrough, TS6 9JD
Part of Michael Poole, see every office.
Michael Poole's office in Eston, Middlesbrough, at 129 High Street, is rated 4.8 out of 5 across 399 reviews on two platforms, including 201 Google reviews rated 4.8.
Michael Poole Estate Agents sits proudly on Eston’s high street serving neighbouring towns including Normanby, Teesville, South Bank, Grangetown, Whale Hill and Lazenby forming the TS6 postcode, and what a wonderful postcode this is! Here at the Eston branch we pride ourselves on our local knowledge, we understand the importance of school catchment areas, transport links, distance to local amenities which of course includes your local pubs. With this knowledge in mind we can guide you in the right direction.
Every review we hold for the Eston office, from every platform, shown as written. First names only.
5/5
GoogleHelen was amazing. She kept me up to date with everything that was happening. It wasn’t the easiest sale but Helen was extremely supportive at all times. Always pleasant. I would use this firm, Eston Branch, again without any hesitation.
Thank you, Sharon! We appreciate the time you took to leave us some lovely feedback.
5/5
TrustpilotSeamless
Oliver was so helpful throughout my whole moving process. He was constantly updating me and helping me out with the next steps. I had a smooth move and really appreciate his help🙂
5/5
TrustpilotFantastic service all round
Fantastic service all round! Special thanks to Stacey Holmes who kept the sale on track from offer to completion.
1/5
TrustpilotExtremely Poor Communication and Lack of Support from Michael Poole
We’ve recently had to remove our property from the market with Michael Poole due to the consistently poor level of communication. It has been extremely difficult to reach anyone at the office, if we, as the sellers, can’t get through, it’s worrying to think how many potential buyers may also be struggling to make contact. The communication has been absolutely shocking. The only feedback we received was via brief text messages that lacked any useful detail. Despite requesting to be copied into all correspondence (as my partner often works away and doesn’t always have access to phone or internet), this request was ignored. Overall, we’re extremely disappointed with the way Michael Poole have handled the sale of our property. We will not be using their services again and would not recommend them to others.
5/5
TrustpilotThanks
In the Redcar office I must thank Jack who put me onto Helen Nicholson. Both were proactive and Helen excellent with customer relations. Indeed, Helen was able to identify issues and resolve them! Thanks to all along the way..
5/5
GoogleAmazing service from start to finish, in a very complicated, stressful and unusual house purchase. The team at Michael Poole went above and beyond to make the process easier for me. Special thanks to Helen who was fantastic!
Thank you very much, Rachel! This kind of feedback brightens the team's day; thank you for taking the time to write it.
5/5
TrustpilotWe have just completed our sale with Michael Poole
We have just completed our sale with Michael Poole and the whole experience has been conducted professionally and timely, with regular communication and updates on progress. A special mention for Stacey who provided a great personal service. Would definitely recommend their services and use in the future.
5/5
TrustpilotCompletely brilliant
This is the second time we used Michael Poole and I have to say our experience has been brilliant. Absolutely seamless, the team communicated with us every step of the way - they always picked up the phone when I called. I could not recommend them enough.
5/5
GoogleFilled with confidence and reassurance following our visit today with Helen at the Eston office. The professional expertise is so valued during a process which was very daunting. This is my second experience of using Michael Poole and cannot express our gratitude for your help and advice yet again. Your personal input has made such a difference thankyou
Thank you very much, Beverley! This kind of feedback brightens the team's day; thank you for taking the time to write it.
5/5
TrustpilotHouse Rental North East
Oliver (A.) was clear, efficient, honest and always genuinely helpful in everything. He replied to emails promptly and made sure every point was fully answered. He was proactive and always available when needed. Thanks to his hard work, and without making any empty promises, he made sure we were able to move in within just two weeks, with no issues at all. I can't stress enough, a truly exceptional service by a diligent professional.
5/5
GoogleHelen, Jonathan and the team at Michael Poole have been absolutely superb throughout the entire process of selling my house. I could not have wished for two more dedicated professionals to guide and advise me. They have been a pillar of support, I would not hesitate in recommending Michael Poole.
Thanks so much, Mel. We appreciate you leaving such positive feedback!
5/5
TrustpilotHighly recommend
I’m about to complete a purchase of a house. So I didn’t actually employ Helen and the team but during the whole process they, especially Helen,were so approachable and helpful.So easy to communicate with and made the process very easy. Would highly recommend 👍
5/5
Trustpilot100% Recommended
Sarah at Michael Poole has managed our property lettings and she does an outstanding job. Communication is excellent and she's always on hand with sound advice. Sarah has helped us to secure excellent tenants and we wouldn't want anyone else managing the lettings. 100% recommended. ⭐⭐⭐⭐⭐
5/5
TrustpilotGreat company to deal with!
I would like to thank Molly at the Billingham branch for assisting with the sale of our house. She was very responsive to all questions asked which made the process very easy and stress free!
5/5
GoogleThank you to the eston branch especially helen for all her support would highly recommend them , nothing is ever a problem too them and they have made the sale of my deceased house go very smoothly which i will be forever grateful for thank you Annette
Thanks so much for taking the time to leave such lovely feedback about the Eston team! We are so glad we could be of help during such a difficult time.
5/5
GoogleFrom the moment we started looking at buying our 1st property the team have been amazing! Kirby, Emma, Sophie & Helen in the office have been so helpful going over and above to arrange viewings & explain things to me as a newby buyer!! Jonathan at the viewings for our property was so lovely, measuring up with me and helping me see the potential! We are just about to complete and this team have been the easiest to deal with and cannot recommend enough! Thank you 😊
Thank you very much, Chelle! This kind of feedback means so much to us; thank you for taking the time to write it.
5/5
TrustpilotI instructed Michael Poole Nunthorpe to sell a property
I instructed Michael Poole Nunthorpe to sell a property for me and can’t praise them highly enough. David came to value the property and he was professional,knowledgeable and friendly. They did the viewings on my behalf which was very much appreciated. It was Victoria who dealt with the sale and I felt totally confident and relaxed, words not normally associated with selling a house. It’s obvious David, Victoria and all the staff enjoy their job and want to help. I can’t thank them enough.
5/5
TrustpilotVery professional service
Very professional service from start to completion. The team, particularly Helen, all extremely knowledgeable, polite and supportive throughout the emotional process of selling our parents property. No email/text/phone bombardment from the company. Thank you so much to all of you. 😊
5/5
TrustpilotGreat service
I have used the services of Michael Poole on previous purchases and sales and as always on this occasion they have been professional, supportive, friendly and readily available to answer questions and advise. Thank you Leanne IB and Craig Mbro.
5/5
GoogleHelen was very helpful. Nothing was a problem.
Thank you, Robert! 😊 We're so pleased to hear that Helen was helpful and made everything easy for you. Your kind words mean a lot to us! If you ever need anything in the future, we’re here to help. 🏡✨ …
5/5
GoogleFantastic and friendly service throughout our move with each individual person happy to help at any stage. From pricing, photos, updates and customer care throughout couldn't fault the team at Eston. If I was to move again (no chance with 2 kids) I wouldn't go anywhere else. Cheers team.
Thank you so much for your fantastic review, Jake. We’re really pleased to hear you had such a positive experience with the team at Eston from start to finish. It’s great to know every stage met your expectations. We’ll be sure to pass on your kind words to the whole team. Wishing you and the family all the best in your new home. Thanks again for choosing Michael Poole Estate Agents!
5/5
TrustpilotProbate Sale
Our sale was a probate sale following the death of a parent. All Michael Poole staff took this into account and I felt like I was treated with empathy and respect. Particular mention to Matthew who valued the property with kindness and understanding but prize must go to Jack Johnston who was really supportive at a very difficult time. He kept my faith in the whole process and dealt with my emotions with the utmost respect.
5/5
TrustpilotJust completed the sale of our house…
Just completed the sale of our house through Michael Poole in Nunthorpe and the team were absolutely brilliant, big thanks to Victoria who looked after us through the whole process.
5/5
TrustpilotWe have let a number of properties…
We have let a number of properties (Debbie always helpful and goes above and beyond). This occasion we have sold a property which was expertly managed by Isobel, again at Redcar branch. Her friendly and professional manner, together with excellent and regular communications has, I’m sure, been the difference in obtaining a quick sale (around a week) satisfactory to both parties. Chris the valuer played an important role in the sale too. Great guidance and prompt work in getting to market.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Michael Poole's Eston office has 399 reviews across two platforms: 201 on Google, 198 on Trustpilot (across the whole business).
Michael Poole Eston is rated 4.8 out of 5 across all 399 reviews, and 4.8 out of 5 on Google from 201 reviews.
Michael Poole Eston, 129 High Street, Eston, Middlesbrough, TS6 9JD.
