Every review we hold for the Redcar office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI instructed Nev Lyons at Ewe Move to sell my house and would highly recommend him.
I met other local estate agents and felt I would be 1 of 100s of customers and they weren't really prepared to put much effort into selling my house at the best price. Nev stood out because he was enthusiastic and honest from the beginning.
He kept me up to date throughout and was never too busy to speak to me. I always spoke to Nev (rather than one of a team of people). I always felt that Nev was focused on achieving the best price from the buyer in the strongest position rather than encouraging us to accept low offers from weak buyers just to hit a sales target.
Nev's fees weren't any more than other local estate agents but I received brilliant personal service which I didn’t feel would necessarily be available from the traditional estate agents I met with.
Clare · 19 July 2026
Agent replied · 19 August 2026
It has been such a pleasure working with you both and thank for taking the time to leave such wonderful comments about the “brilliant” personal service you received at EweMove Otley & Guiseley. As with many sales, at times it has been a difficult journey but I’m delighted we navigated the challenges and completed the sale for the asking price.
Thank you once again and sincere best wishes for the future.
Warmest Regards
Nev
★★★★★ 1/5
GoogleWorst experience ever. Rude. Unprofessional. Miss led me with the property description. Advert said recent rewire...turn out it was 11 years ago. Helen was rude. Ignorant and the most unhelpful person ever. They made the whole process of buying un necessarily stressful. I have bought and sold many properties over the years and never experienced anything like it. Collected my keys today and didnt get a smile or congratulations. Nothing. Absolutely appalling. The only person who was any help was Kirby. I would avoid this company at all costs
Louise · 5 July 2026
Agent replied · 17 June 2026
Thank you for taking the time to leave your feedback.
We're sorry to hear that your experience did not meet your expectations. We appreciate that buying a home can be a stressful process, particularly when there are time pressures and unexpected challenges along the way.
Throughout the transaction, our team worked hard to keep all parties updated and to progress the sale as efficiently as possible. While we respect your perspective, we do feel that communication was managed in accordance with the instructions received from your conveyancer, and we endeavoured to respond to all enquiries promptly.
We are pleased that Kirby was able to assist you positively during the process and appreciate your recognition of her efforts.
We wish you all the very best in your new home and thank you again for your feedback.
★★★★★ 5/5
GoogleWe recently sold our house with Ewe Move and couldn’t be happier with the service we received. From the very beginning, we dealt mainly with John and Jack, with Jack handling the majority of our enquiries and communications.
We chose Ewe Move because John was the only agent who truly understood and agreed with the value we expected for our home. Their competitive package was also a big factor, including free professional photography and a high-quality house tour, which gave potential buyers far more information upfront. We also really liked that there was no lengthy tie-in contract, along with their strong local reputation.
After a difficult year of waiting (we unfortunately lost two previous buyers due to chain issues and other complications), Jack successfully sold our house three times, each time within a week and every time above the asking price. He was genuinely the reason we finally managed to sell and move on with our lives. Jack kept us fully updated with regular calls, gave us peace of mind when things felt stalled, and proactively chased progress on our behalf. His dedication and communication were outstanding.
We genuinely have nothing negative to say, the service was brilliant from start to finish. A big thank you to Jack, John, and the entire Ewe Move team for all their hard work and support throughout the process. If you want a smooth, stress-free sale, I would highly recommend Ewe Move and pairing them with your own local solicitor.
M · 21 May 2026
Agent replied · 21 June 2026
Thanks very much for sharing this brilliant & detailed review. When it comes to selling houses, we appreciate that everyone's situation is different and offer a tailored & personalised service because of this. We love going above & beyond for all of our clients to secure them a result that they're happy with. Your kind comments about your experiences with us have really made our day. If you ever need our assistance in the future, then we're only ever at the end of the phone. Best wishes,
★★★★★ 5/5
GooglePhil was fantastic throughout our property sale. Not only was he communicative with us, he was dealing with a relatively complex chain, taking time to liaise with all the parties including solicitors and agents.
He managed the process incredibly well, keeping us up to date. Phil even went above and beyond by helping us out at the last minute to move a few things.
I would highly recommend Phil for your property sale or purchase.
Anvay · 26 May 2026
Agent replied · 26 July 2026
Dear Anvay,
Thank you so much for taking the time to leave such a kind review. It was an absolute pleasure working with you on your sale.
As you know, property chains in the Leamington Spa area can get a little "interesting," especially when we're coordinating between multiple solicitors and agents to keep things moving. I’ve always believed that my job doesn't stop at just finding a buyer; it’s about navigating those complexities so you don't have to.
I’m also glad I could lend a hand with the heavy lifting on move day! At EweMove Leamington Spa North, we pride ourselves on being more than just a typical agency, we’re here for the whole journey, right down to the final box.
Wishing you all the very best in your new home.
Warm regards,
Phil Smith
EweMove
Personal Estate Agent
★★★★★ 5/5
GoogleI would certainly recommend Martin Mellor. We sold our property after tenants moved out & we had moved to another area. Martin sold the property quickly and kept an eye on it as it was empty during the sales process. He took photos to show he had been into the property ( to satisfy Insurance company) and sorted out queries from the buyer. He helped to get the sale over the line when timelines were pressing. No hesitation in recommending his services.
Debbie · 29 March 2026
Agent replied · 29 May 2026
Thank you for sharing this brilliant feedback, Debbie. We're delighted that you found our service to be efficient & professional throughout the process of selling your property. Working in conjunction with you was an absolute pleasure and we're thrilled that we were able to secure a result that you were happy with. Best wishes,
★★★★★ 5/5
GoogleThe actual reporting system is easy to use, I love how its flexible to your needs and is a great tool for a growing company. More importantly the staff are so helpful and get back to you quickly to help with any questions or issues. Rosie Bolt in Sales is exceptional, she goes above and beyond to ensure I know all there is to know about the system and is always at the end of the phone if I need her.
Vicky · 28 February 2026
Agent replied · 29 June 2026
Wow thank you so much for the 5 star rating Vicky!!! It’s such a pleasure to support your services and will be sure to let the team know of your kind comments.
★★★★★ 5/5
GoogleRachel has been a very competent and informative estate agent throughout the process of selling my home . She came to value my property very quickly and my house very quickly received an offer . She has responded very quickly to any queries that I have had and has been a useful go between for myself and my purchasers. I would not hesitate to recommend Rachel and her team to prospective sellers .
Kim · 10 March 2026
Agent replied · 10 July 2026
Dear Kim,
Thank you so much for your wonderful 5-star review! I am delighted to hear about your positive experience with me and the team.
It was my absolute pleasure to assist you throughout the process of selling your home. I am glad that my competence and informative approach helped, and that we were able to quickly value your property and secure a fast offer. I always aim to be a useful and efficient go-between to ensure a smooth transaction for all parties.
I truly appreciate your recommendation to prospective sellers. It means a lot to receive such positive feedback.
Kind regards,
Rachel
★★★★★ 5/5
GoogleGraham, Sherry and the team at F&C North Lincs did an incredible job marketing our property for us and seeing through our sale in a difficult year for the market. Graham won’t thank me for saying this, but he’s a natural in front of the camera and the walkthrough of our home was commented on by friends and house viewings alike. I would have no hesitation recommending them for anyone looking to market a property in the area - you’ll be in good hands.
Jay · 16 December 2025
Agent replied · 16 May 2026
Thank you so much for your wonderful review. We’re really pleased to hear that you felt well supported throughout the sale, especially in what has been a challenging year for the market. Graham will pretend to be modest, but we know he secretly enjoys hearing that his walkthroughs make an impact and it’s great to know the video resonated with viewers!
Your recommendation means a great deal to the whole Fine & Country North Lincs team. If we can help again in the future, we’d be delighted to. Also, we would love to see that new home when you move Jay - don't forget to invite us for a coffee!
★★★★★ 5/5
GoogleMichael Poole have acted both as an agent I have sold through, and an agent I have bought through. They were extremely helpful in both circumstances. No question was ever too much to answer, and I can honestly say they went above and beyond to ensure both the sale and purchase ran as smoothly as possible (even with the unavoidable odd bump in the road). I would like to give a particular thank you to Helen Nicholson, Emma Eskdale, Kirby and Isobel. They were all brilliant and if I was ever daft enough to move again, I wouldn’t hesitate to use MP. Thank you ☺️
Amelia · 5 August 2026
★★★★★ 5/5
GoogleI dealt with Debbie at MP in Redcar. I found my experience to be excellent. Debbie was approachable, polite and always returned my calls regardless of how busy she was. I feel that Debbie went over and above her role. Its not often we get this kind of service these days. I would give Debbie more stars if possible and my rental property was all sorted in just over a week. Meeting Debbie in person was also a pleasure. I would not hesitate to contact Debbie in the future if needed.
Diane · 5 October 2025
Agent replied · 20 March 2026
Thank you so much, Diane! We're thrilled to hear you had such a great experience with Debbie. We'll be sure to pass on your kind words, she'll really appreciate them!
★★★★★ 5/5
GoogleEmma was so helpful during our initial valuation, providing expert guidance to help us sell our property (we received an offer from our first viewing within a week of the house being listed). Helen has been invaluable in providing support throughout the entire process, keeping us updated and letting us know what we should be doing at each point as we also purchased our new home through MP too. Couldn't recommend highly enough, the whole team have been friendly, helpful and responsive through out. Thanks again!
Miccah · 5 October 2025
Agent replied · 20 March 2026
Thank you so much, Miccah! We're thrilled to hear that Emma and Helen provided such great support throughout your selling and buying journey. It’s fantastic that you received an offer so quickly and that our team could help make the process as smooth as possible. We truly appreciate your kind words and recommendation. Wishing you all the best in your new home! 😊🏡✨
★★★★★ 1/5
GoogleAs part of our moving process our solicitor wanted to verify funds for anti money laundering purposes.
The app requires you to grant access to read only access of your internet banking (without limitations).
Essentially they can look at whatever they want. Who are these people snooping through your internet banking, or what if they get hacked or have someone providing information to people they shouldn’t and your personal banking information ends up all over the dark web.
We pushed back and our solicitor gave us the option of the “manual” process of supplying limited bank statements.
Be very careful when using this app as you are granting them read only access to all your internet banking statements, DDs, Standing orders when frankly they only need a small amount of info.
This kind of App is far too intrusive.
Chris · 27 June 2026
★★★★★ 5/5
TrustpilotThank you Aiden
Renting through Michael Poole has been a great experience, and the service provided has been excellent. In particular, Aiden Lech-Allen was professional throughout the whole process of showing me around the property. He kept in regular contact, was friendly and easy to speak to, and made me feel completely at ease. He answered all of my questions about renting and was extremely helpful. I would highly recommend both Michael Poole and Aiden to anyone looking for a smooth and stress-free experience.
Lauren · 16 June 2026
★★★★★ 1/5
GoogleWhere do I begin? Probably with the word AVOID.
I originally listed my property with Aspire back in February 2026 when Josh was working there. He was a fantastic estate agent, excellent communication and lovely demeanor. He managed to get us a buyer.
That's when it all went down hill after it was handed to the sales progression team.
The buyer was essentially left with radio silence from Aspire for over a month and every time I tried to contact Harry (who subsequently has also left the business) he was busy and someone said he would call me back. He never did. Literally not once. He didn't email me back either until I contacted his manager to complain. We lost our buyer and then I was forced to stay with Aspire for a further 3 weeks. In that 3 weeks, I was not contacted by them once without me sending an email first, and one email reply came 6 days later after I cc'd my solicitors in. They got no viewings for my property, made no effort to post of socials or update me on enquiries and frankly, dropped the ball massively. Kash begged me to come back to Aspire back in Feb when I chose another estate agents, promising to "work hard for us" and then this? Pitiful. I regret using them entirely. Total waste of my time.
Avoid at all costs.
Cody · 7 June 2026
★★★★★ 5/5
GoogleThe service has been exceptional. As a first time buyer I was very nervous but Emma made the whole process an exciting and enjoyable process. Helen kept us in the loop start to finish and gave us some great advise when it was needed. Everyone in the office was always so friendly and nothing was too much trouble.
We also used Michael Poole’s mortgage advisors and the service from Andy was fantastic. Thank you all soo much!
N · 5 October 2025
Agent replied · 20 March 2026
Thank you so much for your kind words! 🌟 We’re thrilled that Emma, Helen, and the team could make your first-time buying experience enjoyable and stress-free. It’s also great to hear Andy from our mortgage team could provide fantastic support. Wishing you every happiness in your new home! …
★★★★★ 5/5
TrustpilotExcellent level of customer service.....
Excellent level of customer service and attention to detail by Michael Poole staff across the board, with special mention to Sophie Critchley who very efficiently dealt with an offer on my property, and also many thanks to Kirby, Isabel, and Emma in the Redcar Office, not forgetting Chris with his wonderful photos and detailed property description. My property had been languishing on the list of another Agent for 7 months but the staff at Michael Poole sold it in a matter of hours. Thank you !
Ena · 30 May 2026
★★★★★ 5/5
GoogleWe can't thank Emma enough for her support to find our forever home. After a property we were due to view went under offer, Emma shared a priority property with us and was available to meet us for a viewing the same day. We fell in love as soon as we stepped in the door, so Emma worked really quickly to have our offer accepted and the property sale agreed. Thank you so much Emma!
Zoe · 5 October 2025
Agent replied · 20 March 2026
Hi Zoe, thank you so much for your lovely feedback. We’re thrilled Emma could help you find your forever home quickly and provide such great support along the way. Wishing you many happy years there!
★★★★★ 5/5
GoogleI can’t thank Aspire enough for all their help and support throughout my new tenancy process. They have been professional, friendly, and incredibly helpful.
A special thank you to Conor, who has truly gone above and beyond! He has been so supportive, approachable, and reassuring, always keeping me updated and helping with anything I needed quickly and efficiently.
The whole process has felt so much easier thanks to his dedication and kindness.
I’m really grateful for all of the support and would highly recommend this estate agents to anyone looking for excellent service.
Gemma · 21 May 2026
★★★★★ 5/5
TrustpilotHighly recommended
The valuer made me feel comfortable,no hard sales pitch, and out of the 3 agents I'd contacted, I put my trust in him and his colleagues to sell my late father's home. All the people I subsequently dealt with at Michael Poole in Stockton on Tees were friendly and professional, with excellent communication. They quickly got numerous viewings, lots of possible interest and an offer....unfortunately the chain collapsed so it was back to square one, but again the staff at Michael Poole came up trumps and through their excellent liaison, I soon had another offer, leading to completion. I am so pleased I 'went with my gut' and trusted them to sell the property.
Gillian · 8 May 2026
★★★★★ 5/5
GoogleMy experience with Michael Poole has been nothing short of exceptional. Having had some adverse credit in the past, I thought my chances at securing a rental property would have to wait until my score improved. However, Debbie at MP Redcar was incredibly helpful from start to finish in securing a property from me. She made the effort to go above and beyond outside of office hours in keeping me updated on my application and references process, and ensuring that I was kept in the loop at all times. She has been on hand and her replies have always been prompt, demonstrating excellent customer service. I’m really excited to move into my first ‘proper’ home all thanks to Debbie, her help is eternally appreciated and she’s a real asset to Michael Poole. Thanks so much Debbie :)
Steph · 22 July 2025
Agent replied · 20 March 2026
Thank you so much, Steph! We’re absolutely delighted to hear about your experience, Debbie will be over the moon to read your kind words. She always goes the extra mile for our clients, and it’s lovely to see that recognised. We’re so pleased she was able to support you throughout the process and help you secure your new home. Wishing you all the best as you settle into your new place. Thank you again for the wonderful feedback!
★★★★★ 5/5
GoogleAnnie was absolutely incredible in helping me purchase my first house. I really appreciate you being by my side throughout on this first time buying (solo) experience.
Meghan was great in (very) quickly securing the deal and Annie then picked up and was always on call and always a step ahead which was so refreshing and it meant I wasn’t battling solicitors etc alone.
I highly recommend M&B and also rented before this purchase for 3.5years and I cannot fault them.
Abigail · 18 July 2025
Agent replied · 18 June 2026
Hi Abigail, thank you so much in taking the time to leave us a review! We are so pleased to hear that your sales progressor, Annie was on hand to guide you through that very special moment of buying your first home that Meghan and the team at Whitstable helped you to find it and secure it for you! We try to make moving home as stress free as possible, so the team will be delighted to hear your feedback. Thank you for your kind words for our lettings team as well and for your recommendation. It's always lovely to hear that we come highly recommended. We wish you all the best in your new home. Please don't hesitate to contact us if you need us in the future
★★★★★ 5/5
GoogleRachel is such a loveley and friendly person.couldnt have done half i needed to do without her patience and help . A real asset to ewemove and would highly recomend there services to people i know. Thankyou so much you went above and beyond julie oxtoby
Tracey · 10 May 2026
Agent replied · 10 July 2026
Dear Julie,
Thank you so much for taking the time to leave such a wonderful review! We are absolutely thrilled to hear about your experience with Rachel.
She is indeed a fantastic member of the team, and we couldn’t agree more, her patience and dedication to going "above and beyond" are what we strive for every day. We will be sure to pass your kind words along to her; I know it will make her day!
Thank you for your recommendation and for trusting us with your needs. If there is ever anything else we can do for you, please don’t hesitate to reach out.
Best regards,
Ewemove Bramley & Maltby
★★★★★ 5/5
GoogleI am in the process of buying my first house with Michael Poole and the team have professional and friendly. Jack was helpful when showing me around the properties and supporting me in the next steps and kept me updated making everything smooth as possible . They have made what is a stressful but exciting time, an enjoyable experience.
I would recommend Michael Poole to anyone looking to buy a home.
Meg · 5 October 2025
Agent replied · 20 March 2026
Thank you, Meg, for your wonderful review! 🌟 We’re so pleased to hear that your first home-buying experience has been a smooth and enjoyable one with Michael Poole. Jack and the team will be delighted to know they’ve made a positive impact during this exciting time for you. If you need any support along the way, we’re always here to help. 🏡
★★★★★ 5/5
TrustpilotJack Johnson has been brilliant from…
Jack Johnson has been brilliant from the moment I first spoke to him about the house. From helping us through the offer being accepted to supporting us with the ongoing process, he’s been constantly on the ball and always keeping things moving. He’s been great at chasing solicitors, keeping us updated, and making the whole process feel much less stressful. Really appreciate all his help so far and would definitely recommend him.
Byers · 18 June 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
