Michael Poole Stockton reviews

★★★★★ 4/5

Trustpilot

Thank you Niamh and Michael Poole

We would like to sincerely thank Niamh at Michael Poole Ingleby Barwick office for all her help and support in getting tenants into our house. From the very beginning, Niamh has been incredibly helpful in guiding us through the whole process. She has always been quick to respond, professional, and happy to answer any questions we had along the way. Her knowledge, communication, and dedication made what could have been a stressful process much easier for us. Most importantly, she worked hard to help us find the right tenants for our property, and we are extremely pleased with the outcome. We genuinely appreciate all of Niamh’s help and would have no hesitation in recommending her to anyone looking for an estate agent. Thank you, Niamh, for all your hard work and support! Drs Aminu and Naimah

Aminu · 26 September 2026

★★★★★ 5/5

Google

We can’t thank Holly at Michael Poole enough for all her help throughout the purchase of our new home. It took just over 6 weeks from start to finish, and Holly was brilliant throughout. She was always friendly, helpful and kept us updated, making the whole process as smooth as possible. We really appreciate everything she did for us and would definitely recommend Holly to anyone looking to buy a home. Thank you again, Holly! ❤️

Aminah · 10 September 2026

★★★★★ 5/5

Google

When selling our parents’ house, having switched to Michael Poole estate agent from another, we were instantly impressed with the service and professionalism from the team. The quality of photos, advice/support throughout the process, along with the regular updates helped to keep the stress levels to a minimum. Even after the original prospective buyers pulled out at the last minute, the team at Michael Poole were undaunted and arranged new viewings and quickly found a new buyer for the property. The team at Michael Poole have been excellent from start to finish in selling our home. From telephone, to email, and face to face in branch they were polite, professional and accommodating to all requests and queries we had. Everything went relatively smoothly, and the team worked well together answering promptly any questions/issues that arose. Thank you again for your help and support and we would recommend the Stockton branch of Michael Poole estate agents. J&D Marley

Dennis · 30 November 2025

★★★★★ 5/5

Google

A huge thank you to Marion from Michael Poole's Stockton branch. Her professionalism, dedication and patience ensured a purchase which would otherwise not have been possible. Michael Poole went above and beyond in obtaining responses from our solicitor when we were treated with "radio silence". Marion kept in touch throughout the purchase providing regular updates and maintaining a friendly and positive attitude despite our mutual frustrations. Marion's colleagues were equally helpful on the rare occasion when Marion was unavailable. I would have no hesitation in using and recommending Michael Poole's services in the future. All the best to the Stockton Team for the future. Thank you!

Hazel · 6 August 2026

★★★★★ 5/5

Google

I could not of asked for a better service from enquiring about the purchase of a property to the completion date and receiving my keys, Marion and her team were exceptional any worries or issues I contacted them and they were straight back with solutions or any information I needed I will be using Michael Poole in future and you should to also thank you to the team for the gifts and the card upon receiving my keys ⭐️⭐️⭐️⭐️⭐️

Ronan · 6 August 2026

★★★★★ 5/5

Trustpilot

Outstanding Service from Michael Poole

I can’t recommend Matthew Hunt at Michael Poole Estate Agents enough. He did a fantastic job valuing my property, which has a lot of unique and complex features. Matthew was incredibly thorough, professional, and knowledgeable, taking real care to understand the details before providing a well‑researched valuation. Once the house went on the market, Jack and Leanne at the Ingleby Barwick branch were equally brilliant, friendly, supportive, and professional throughout. They helped us secure a sale we were very pleased with. From start to finish, Michael Poole have been exceptional, and I’d highly recommend them to anyone.

Trish · 26 July 2026

★★★★★ 5/5

Google

The team at Michael Pool Stockton were wonderful from start to finish on the sale of our house. They kept us up to date and chased solicitors on our behalf without the need to be asked by us. Marion was excellent and looked after our sale, she listened to us and what we needed and supported us so well even when it got a bit complicated. Luke and Emiline were so great an knew our case exactly when Marion was not available. What a fantastic knowledgeable and kind team. Highly recommend.

Marcelle · 30 September 2025

★★★★★ 5/5

Trustpilot

Thank you Aiden

Renting through Michael Poole has been a great experience, and the service provided has been excellent. In particular, Aiden Lech-Allen was professional throughout the whole process of showing me around the property. He kept in regular contact, was friendly and easy to speak to, and made me feel completely at ease. He answered all of my questions about renting and was extremely helpful. I would highly recommend both Michael Poole and Aiden to anyone looking for a smooth and stress-free experience.

Lauren · 16 June 2026

★★★★★ 5/5

Trustpilot

If you want an Estate agent that cares…

If you want an Estate agent that cares about your house sale, then Michael Poole Billingham office is the company to use. From start to finish we were informed, updated of every progression and the staff are so very easy to work with. Every staff member is polite, friendly and more than happy to discuss any questions you may have. After a great experience of Matthew valuing our property, Debbie and Emily went above and beyond to ensure a smooth and helpful sale progression. Another great thing was the ease of contacting them to discuss anything. Even if a message was left, if they were busy, they responded quickly. I would wholeheartedly recommend their services to any prospective sellers, as we were extremely happy throughout.

Janet · 5 June 2026

★★★★★ 5/5

Trustpilot

Excellent level of customer service.....

Excellent level of customer service and attention to detail by Michael Poole staff across the board, with special mention to Sophie Critchley who very efficiently dealt with an offer on my property, and also many thanks to Kirby, Isabel, and Emma in the Redcar Office, not forgetting Chris with his wonderful photos and detailed property description. My property had been languishing on the list of another Agent for 7 months but the staff at Michael Poole sold it in a matter of hours. Thank you !

Ena · 30 May 2026

★★★★★ 5/5

Trustpilot

Jack Johnson has been brilliant from…

Jack Johnson has been brilliant from the moment I first spoke to him about the house. From helping us through the offer being accepted to supporting us with the ongoing process, he’s been constantly on the ball and always keeping things moving. He’s been great at chasing solicitors, keeping us updated, and making the whole process feel much less stressful. Really appreciate all his help so far and would definitely recommend him.

Byers · 18 June 2026

★★★★★ 5/5

Trustpilot

Outstanding service

We viewed and purchased a house through Michael Poole in Nunthorpe. Having viewed many houses and dealt with different Estate Agents Michael Poole were by far the best. Tracy was exceptional. It was a pleasure to work with someone who was very experienced, knowledgeable, pleasant, respectful and went above and beyond to make the process go through quickly and smoothly. I can’t praise Tracy highly enough. Would highly recommend using the team at Michael Poole Nunthorpe.

Natalie · 19 May 2026

★★★★★ 5/5

Google

As an Immigrant here in England we are lucky it is Michael Pool our Seller chose as their agent because of the fact that as a first time home buyer we need guidance on every things we do. Thank you Emily and the rest of the team in Stockton branch for the patience for all our inquiries and straight forward to be our bridge of communication with our seller. Thank you again and Keep up the good work. 🥰

Princess · 24 June 2025

★★★★★ 5/5

Trustpilot

We sold our house through Michael…

We had a fantastic experience with Michael Poole when selling our house. From start to finish, Helen and her team were professional, friendly, approachable, and kept us informed throughout the whole process. They worked hard to make sure everything went smoothly and was always available when we had questions or needed advice. We highly recommend Michael Poole to anyone looking at selling their property.

Olivia · 30 July 2026

★★★★★ 5/5

Google

Our house just needed ‘the right buyer’ and from our first meeting of Luke from Michael Poole, Stockton I believe he understood that. I felt he took a personal interest in our sale and worked very hard to find and show that buyer to our house. Kathryn then took over and did proper due diligence on the offer for us to feel confident about the buyers and the sale progressing. Throughout the sale process Kathryn and her team kept it as stress free as possible. Selling this house was reasonably emotional and I felt Kathryn showed empathy and understanding. Kathryn and the team did everything possible to make this a good process and I think went above and beyond my expectations. Highly recommend Michael Poole Stockton.

Emma · 16 March 2026

★★★★★ 4/5

Google

Although I believe the house we were selling was overvalued at the start and perhaps contributed to the sale taking so long, Marion guided us through the process and was very helpful. Communication was prompt and regular. Marion was the only estate agent in Stockton that we saw who was sensitive to the fact that the property belonged to my late mother. This was very much appreciated.

Rachel · 16 June 2026

★★★★★ 5/5

Trustpilot

First class service

Helen and the team from the eston branch have been amazing.Efficient, friendly and professional. Helen has dealt with the progression of the sale of my property and I cannot thank her enough. Helen has been so kind and professional throughout the sale and has really gone above and beyond . Welldone to all the team at eston keep doing what your doing 👏. First class service.

Alison · 20 June 2026

★★★★★ 1/5

Trustpilot

I have bought and sold many houses over…

I have bought and sold many houses over the years and this has been the worst experience ever. Rude, ignorant and unprofessional, particularly Helen. Made the experience unnecessarily stressful. Kirby was the only person who was any help. On top of this the property was miss advertised. It said recent re wire. As it turns out is was 11 years ago. Avoid this company at all costs!

Louise · 12 June 2026

★★★★★ 5/5

Trustpilot

Excellent Estate Agents

Our house just needed ‘the right buyer’ and from our first meeting of Luke from Michael Poole, Stockton I believe he understood that. I felt he took a personal interest in our sale and worked very hard to find and show that buyer to our house. Kathryn then took over and did proper due diligence on the offer for us to feel confident about the buyers and the sale progressing. Throughout the sale process Kathryn and her team kept it as stress free as possible. Selling this house was reasonably emotional and I felt Kathryn showed empathy and understanding. Kathryn and the team did everything possible to make this a good process and I think went above and beyond my expectations. Highly recommend Michael Poole Stockton.

Emma · 27 February 2026

★★★★★ 5/5

Trustpilot

Very happy with the experience of…

Very happy with the experience of selling our property with Michael Poole. The advice on price point was spot on. We had several potential buyers very quickly. Craig was very pro active and easily contactable and Ruby stepped in if he was unavailable. We will use them again.

Mrs · 28 September 2026

★★★★★ 5/5

Trustpilot

Sold my house in a week!

I was amazed to use Michael Pool and have my house sold in just a week! I love the photos that they took and appreciate their quick replies from the Estate agents. Alisha has been understanding with everything and was liaising with all the buyers, communicating quickly to me and making sure I was kept up to date at all times. Thank you!

Svjf9 · 15 May 2026

★★★★★ 5/5

Trustpilot

Really great experience with Debbie at…

Really great experience with Debbie at Michael Poole’s Debbie at Michael Poole’s was brilliant when I was buying my house on Bedford Terrace. Super friendly, easy to deal with and always kept me in the loop. Everything felt straightforward and well handled, which made the whole process much less stressful. Would definitely recommend Debbie to anyone looking to buy a home.

Stephen · 28 May 2026

★★★★★ 5/5

Google

I would like to give my thanks to Marion for supporting me with the purchase of my first home! She was able to keep me updated throughout every stage and of the process and answer any queries thoroughly which helped make the purchase run smoothly for me. I would recommend her to someone else in future wanting to purchase a home.

Jenni · 23 May 2026

★★★★★ 5/5

Trustpilot

Great experience

Sold my house in Redcar with Michael Poole. Jack came and valued my house and took the photos there and then to avoid the inconvenience of a return visit. Jack was very helpful and a true gentleman. we were also happy with the figure the house sale achieved

Niall · 17 August 2026