Trusted Agent profile · Stockton
Verified
★★★★★
408 reviews across 2 platforms
High Street, Stockton, TS18 1SP
Part of Michael Poole, see every office.
Michael Poole's office in Stockton, at High Street, is rated 4.7 out of 5 across 408 reviews on two platforms, including 170 Google reviews rated 4.9.
We are an award-winning multi-branch family firm of Estate Agents selling and renting properties across Teesside since 1994. Our staff consist of local people with extensive local knowledge guiding buyers, sellers, landlords and renters to move in our move out of their homes. We utilise the latest technology to share our property data across our network of offices - getting our latest listings to market across varied platforms and ensuring maximum exposure of the varied homes we offer for sale or to rent.
Every review we hold for the Stockton office, from every platform, shown as written. First names only.
5/5
GoogleI would like to give my thanks to Marion for supporting me with the purchase of my first home! She was able to keep me updated throughout every stage and of the process and answer any queries thoroughly which helped make the purchase run smoothly for me. I would recommend her to someone else in future wanting to purchase a home.
5/5
TrustpilotGreat experience
Sold my house in Redcar with Michael Poole. Jack came and valued my house and took the photos there and then to avoid the inconvenience of a return visit. Jack was very helpful and a true gentleman. we were also happy with the figure the house sale achieved
5/5
GoogleExcellent service from Marion in Michael Poole Stockton on tees branch when buying my property. Nothing was ever too much trouble, she answered every question clearly and was always there when I needed her. Truly professional and supportive throughout the whole process! Thank you so much . I would highly recommend Many thanks xx
Hi Melanie, thank you so much for your kind words! We’re delighted Marion was able to support you every step of the way and make the process easier. We’ll be sure to pass on your thanks! Wishing you all the best in your new home! 🌟 …
5/5
GoogleHaving to go through the sale of a parent's property after their passing is an emotional experience and one where you value support and professionalism. We have had both of these from Michael Poole. From the early engagement, where they gave clear and informed guidance on the best way to market the property, through to clear and timely viewing information and finally through the selling process, they have always been proactive, honest, timely and supportive. I highly recommend Michael Poole and will use them in future without hesitation.
All the best to the Taylor brothers and thank you for your kind words. Luke, Marion, Kathryn, Andrew and Steve.
5/5
TrustpilotMy experience was amazing
My experience was amazing. My estate agent( Ruby Townsend) she's very accommodating. If you email her, she replies right away I had no problems at all. If ever I will buy or sell a house in the future,I will choose Michael Poole to handle it. Thanks Ruby, you're amazing.
5/5
GoogleWe had quite a frustrating sale BUT if it wasn't for Marion at m. Poole estate agents we would of probably give in , Marion was so helpful ,she went a over and beyond for us and we will be forever thankfull as we now have the home we wanted
Thank you Colin, Marion is a credit to us.
5/5
TrustpilotIngleby Barwick-Michael Poole
We sold our house with Leanne in Michael Poole in Ingleby Barwick. The whole experience from meeting Derek at valuation to successfully selling our house in a few days with Leanne was excellent. Very professional company & communication was great, always being kept up to date. Thank You
5/5
TrustpilotWe purchased a home through MIchael…
We purchased a home through MIchael Poole, Alisha and Jack were efficient, professional and advocated in our best interests throughout the buying process. We had a complex chain but Alisha ensured communication was effective through to completion. A huge thanks from us and would definitely recommend.
5/5
GoogleIf I ever move again I would use Michael Poole again, The team were all great from getting great photos to help sell my home to talking me through the options available to me to keeping me informed of what was happening with the solicitors and where things were progressing and being held up. Couldn’t have asked for more _ was lucky enough to have my sale and purchase all with MP and dealt with Maria in Stockton and Amber in Yarm for them- they were both great help!!
Thank you so much, Janaya! This bit of feedback means a lot to the Stockton team.
5/5
GoogleGreat service as a buyer of a property, Marion and the team at Michael Poole were always on hand to answer any questions I had, promptly arranged viewings and made the process easy. Plus an added surprise bonus on completion day. Thanks!
Thanks so much for your kind feedback. It’s lovely to hear Marion and the team were always on hand to help - enjoy your new home 🌟 …
5/5
TrustpilotA great service!
We purchased our home through the Billingham branch of Michael Poole and were extremely impressed with the service we received. The communication we received from both Molly and Emeline was amazing and we felt thoroughly updated throughout the process. Moving house can be a stressful experience and this move certainly was that and I cannot thank both Molly and Emeline enough for always being at the other end of the phone when we needed them. I cannot recommend Michael Poole, Billingham enough.
5/5
GoogleMarion was an amazing help during the purchase of our first home, always responded to emails quickly and answered all questions even if some of them were silly! Would really recommend using Michael Poole again, specifically Marion as she was such an asset to us during the process, thank you again Marion!
5/5
GoogleReally good experience selling with Michael Poole - the pictures and listing were great, and generated lots of interest very quickly. The first person to view the property offered the full asking price, and the sale completed today. A really big and particular thank you to Marion, who has been absolutely excellent throughout the process; always across the details, pro-actively following things up, and always keeping me updated on developments. Really, really excellent service - she's a credit to the company!
Thank you very much! This kind of feedback brightens the team's day; thank you for taking the time to write it.
5/5
GoogleWorking with Michael Poole Stockton branch to sell my property was an absolute pleasure. Marion and her team worked above and beyond to help my property sale go quickly and smoothly. From telephone, to email, and face to face in branch they were polite, professional and accommodating to all request and queries I had. I would highly recommend the Stockton branch to anyone looking to purchase, rent, or sell a property. I'd personally like to thank the entire team.
That’s very kind Mark thank you, it .was our pleasure
5/5
TrustpilotIn early stages
In the process of selling my home with Michael Poole Ingelby Barwick and have no complaints so far! Jack has been very helpful and has kept me updated all the way through everything, even managed to get my offer up to the amount i wanted without me having to intervene! :)
5/5
GoogleBrilliant from day one, at no point were we worried about delays or lack of info as Marion was constantly on the ball updating us throughout. Takes the time to call you when necessary as well as emails so you're always up to date with where you're at. Would 100% use again in future
5/5
GoogleHaving recently sold and bought a property through Michael Poole Stockton, my wife and I cannot thank Luke, Marion, Emeline and staff for their invaluable help through a difficult time. Their professional, friendly and courteous conduct could not be faulted. Thank you very much Pat and Paul Prosser.
Thank you, Pat and Paul, for your kind words😊. We’re delighted to hear that Luke, Marion, Emeline and the team were able to support you through your sale and purchase. Moving home can be challenging, so it’s wonderful to know our service made the process easier. Wishing you both every happiness in your new home. …
1/5
TrustpilotMP don’t provide the most basic customer service/experience
MP are only interested in speaking to you when you have a viewing. My House has been with them all year and because there’s been little interest I haven’t heard from them for months. No check-ins, no phone calls just to let us know they’re still trying to sell. Estate Agency’s are all the same, just choose the one that will charge you the least % at sale as all the agency’s do is use rightmove. We were promised proactiveness to seek out buyers, as they don’t speak to us we will assume this doesn’t happen and it’s purely waiting for potential buyers to find our house on rightmove. We’d remove the house from sale at this point, but would need to pay MP a fee despite them not selling the house or even providing the most basic customer service. We aren’t bitter the house isn’t selling but the least MP could do is suggest ways of pushing it, they havent thought of one thing, instead it’s us who come up with ideas. To just leave the customers whose houses aren’t selling and never touch base with them is unforgivable service. Poor, poor show, we thought the agency couldn’t get worse than our previous one!!
5/5
GoogleWe recently purchased our first home with Michael Poole. In particular, Marion was incredibly helpful and responsive. She made the process much less daunting for us, always offering to contact the sellers with updates, and contact our solicitors to hurry things along. I would definitely recommend purchasing a house with Michael Poole.
Hi Sarah, Thank you so much for your kind words! We're delighted to hear that Marion made your first home-buying experience a positive one. Buying a home can be daunting, so it's great to know she helped make the process smoother and less stressful. We really appreciate your recommendation and wish you all the best in your new home!, Michael Poole Estate Agents
5/5
TrustpilotA huge thank you to you Victoria.
A challenging number of months but we got there in the end! You have been fantastic throughout. From start to finish your communication was exceptional, always available to help and always kept us well informed throughout what proved to be quite a testing sale, not through the fault of yourselves but down to the difficult personal situation we found ourselves in. You were professional and diplomatic at all times to all parties and it made everything so much easier for us. I would not hesitate to recommend your services to anyone and everyone.
5/5
GoogleWe were extremely pleased with the service we received from Michael Poole when selling our house. From start to finish, the communication was excellent, and we always felt informed and supported throughout the process. Our sale became particularly challenging due to some difficulties with our buyer, but the team at Michael Poole were fantastic in helping us navigate the situation. They remained professional, helpful and reassuring throughout what could have been a very stressful time. We really appreciated their hard work and the way they kept things moving, and we wouldn’t hesitate to recommend Michael Poole to anyone looking to sell their property. Excellent service from a friendly and professional team.
5/5
TrustpilotGreat experience both selling and buying!
We used Michael Poole to sell our house and they were amazing. Honest and realistic on the price and marketing strategy, really friendly and well organised, great co-ordination for viewings and we sold within 7 days! We also ended up buying a property from Michael Poole as well and they again kept us well informed and were on the ball with all the paper work. Would recommend them to everyone, and a special shout out to Victoria in the Nunthorpe branch for all her help and support!
5/5
TrustpilotA fantastic service
What a supportive service from start to finish. Aidan is quite simply the best at what he does. Nothing was too much and even after the 100th unnecessary phone call I made, I was still met with patience, help and the reassurance needed. Thank you so much for everything you did!
5/5
TrustpilotWe dealt with Alisha Fonseca for the…
We dealt with Alisha Fonseca for the purchase of our property, Alisha was very competent pleasant young lady, and did a great job at each stage of our purchase.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Michael Poole's Stockton office has 408 reviews across two platforms: 170 on Google, 238 on Trustpilot (across the whole business).
Michael Poole Stockton is rated 4.7 out of 5 across all 408 reviews, and 4.9 out of 5 on Google from 170 reviews.
Michael Poole Stockton, High Street, Stockton, TS18 1SP.
