Michael Poole Stockton reviews

★★★★★ 5/5

Trustpilot

Commendation for Stacey Holmes, Michael Poole Estate Agents, Yarm

I would like to sincerely commend Stacey Holmes for their outstanding support and professionalism during the recent purchase of my home. From the very first viewing to final completion, their service was marked by exceptional reliability, prompt communication, and a genuine dedication to ensuring the process ran smoothly. Throughout what can often be a stressful time, Stacey Holmes was consistently available, provided timely updates, and showed an impressive attention to detail. Their calm, knowledgeable approach gave me confidence every step of the way, and their commitment to keeping me informed made the experience both manageable and rewarding. It’s rare to encounter such unwavering support and professionalism in this industry, and I am truly grateful to have had Stacey Holmes by my side during this significant milestone. Warmest thanks, Helen Kilner 9 Whinfell Avenue, date of move 11.7.2025

Helen · 21 July 2025

★★★★★ 5/5

Trustpilot

An Estate Agent that does what they say!

We have had a great experience with Michael Poole. From start to finish, they have done everything we asked, advice, requests, changes to marketing, extra photos, videos, social media plugs, nothing was too much trouble. In particular, I would like to thank, Emma, Isobel, Kirby and then Helen. It has been an excellent service in the most difficult of circumstances and using the In house Conveyancers was a bonus too. Thank you all so much! Highly recommended.

Claire · 20 August 2025

★★★★★ 5/5

Google

Having switched to Michael Poole estate agent from another, we were instantly impressed with the service and professionalism from the team. Thank you so much for helping us sell and special thanks to Emeline for her professional and proactive assistance in pushing this through. Thanks again

Jessica · 8 August 2025

★★★★★ 5/5

Google

A great service from Michael Poole Stockton. Special thanks to Marion, for always communicating any updates with us and making sure everything for our purchase went through smoothly. 100% recommend

Emily · 26 August 2026

★★★★★ 1/5

Trustpilot

Caveat Emptor

I do not understand how this firm is rated 4.8 when 10% of the reviews are 1 star and nearly all are complain about misrepresentation. I HAVE COMPLAINED TO TRUSTPILOT ABOUT THIS BUT HAVE BEEN IGNORED. Estate Agents generally hide behind caveat emptor rules to enable the vendor to hide undesirable aspect of the property for sale. But this the first time (and I have bought and sold many houses in my life time) I have come across a fact stated in a advert that was known to be untrue by the agent. I complained to the Managing director Richard Poole by email and written letter but both were ignored. However copies of these sent to the auctioneer were acted upon. Personally I will avoid this estate agent and recommend others to do so.

Bryan · 1 August 2026

★★★★★ 5/5

Trustpilot

Marion & Stockton Branch Team

The communication from Marion and the team at the Stockton branch was second to none. Many queries & questions where asked and responses where swift and concise. The latter stages of the sale where professional and seemless to get the purchase of my property over the line as swift as possible. Would not hesitate to involve this well established, professional & considerate estate agency again.

MR · 12 November 2025

★★★★★ 5/5

Google

Both myself and my partner have just moved into our new home on Friday. The service from Michael Poole (particularly Marion!) has been absolutely incredible. From the very start, Marion has informed us of all aspects of the purchase and has helped calm my nerves down so much. She is an absolute credit to the Stockton branch, and I can’t thank her enough for all she has done for us! 😊

Ellie · 25 June 2024

★★★★★ 5/5

Google

A huge thank you to Marion and Team at Stockton’s Branch. Marion was our Fairy Godmother. We had a few bumps along the way, but she reassured us and kept us informed right up too completion. We would highly recommend using Michael Poole. Thank you again!

Helen · 7 April 2026

★★★★★ 5/5

Trustpilot

Excellent on our house purchase

We made our house purchase through Michael Poole, Yarm and they did a good job. Stacey was proactive in providing updates and passing information quickly. On reflection we would rather have used them for our house sale too!

David · 3 June 2026

★★★★★ 5/5

Trustpilot

I recently purchased a property through…

I recently purchased a property through Michael Poole, Nunthorpe and I cannot thank Victoria Wood enough for her continued support and guidance throughout the full process. The communication between me and Victoria was spectacular as she kept me fully updated with my properties progress and was quick to answer any call with any query I had. Victoria is so friendly and approachable, my experience would not have been the same without her. Thank you to everyone at Michael Poole, Nunthorpe. I would definitely recommend and would not think twice about using you again in the future.

Lexi · 13 May 2025

★★★★★ 5/5

Trustpilot

Best Estate Agents

We sold a few properties with Michael Poole and from start to finish had excellent service. Within our area this is the only agents we would use to sell in the future, their hard working teams and decoration is second to none. We were thrilled with the whole process, from meeting them, the photos were of high quality, the property walk through made it easy to explore and understand the lay out of the properties. A big bonus no matter what day we would always get through by phone or email, we look forward to working with them again.

Clayton · 13 July 2026

★★★★★ 5/5

Trustpilot

Highly recommend Michael Poole & Thank you Tracy Bennett at the Nunthorpe Branch!

From start to finish, Tracy Bennett at the Nunthorpe Branch was fantastic, supportive and informative! As a first time seller, Tracy provided all information to me to help guide me through the process and what to expect. They also put me in touch with a conveyancer to help with managing the full process of selling our house as quickly as practical, as we are relocating due to work. We marketed our house on the Thursday, had a wave of viewings and offers coming in over the weekend, and we accepted an asking price offer on the Tuesday! Tracy responded to my enquiries very quickly and helped kept things progressing until our completion, which was around 6 weeks from offer. We had a lovely FTB family and we had no onward chain, and we are now able to look for our next home as chain-free buyers. David Poole took fantastic photographs of our house which went online on rightmove and onthemarket, etc. The brochure was also fantastic. I'd highly recommend Tracy Bennett, especially if you're a first time seller! I felt comfortable, updated and confident throughout the entire process, from marketing and arranging viewings to handling offers and completion, with information what happens at each stage of the sale. Tracy also communicated well with our buyers, which is very important. Thank you Tracy for all your help!

Mr · 2 May 2025

★★★★★ 5/5

Google

Excellent service from Michael Poole from start to finish. The staff are so professional and helpful. Luke, Marion and Emeline were exceptional, kept us informed throughout the whole process and made the sale go very smoothly. We would have no hesitation in recommending them to anyone. We can't thank them enough.

Jill · 24 March 2025

★★★★★ 5/5

Trustpilot

I would highly recommend Michael Poole…

I would highly recommend Michael Poole to anybody who was looking to Rent , buy or sell a property. I was looking for a suitable rental property for my family, I found many other estate agents would simply not contact me back and one estate agent failed to turn up to a viewing. I came across a very suitable property through Michael Poole. From me viewing the property to me receiving the keys it took a total of two weeks, this is including the extended Easter holidays. The staff at the Middlesbrough Branch were all fantastic, so helpful. They kept me informed of what was happening and what the next step would be. I would highly recommend Michael Poole. I would like to thank all of the staff at the Middlesbrough branch for making such a stressful time of moving house, so much easier.

LinsiLook · 29 April 2025

★★★★★ 5/5

Trustpilot

Everything went smoothly with my move

Everything went smoothly with my move, I was kept updated , nothing was too much trouble 😀 Alisha was brilliant & answered any of my concerns promptly.

Miss · 8 August 2026

★★★★★ 5/5

Trustpilot

Fabulous experience with Michael Poole

Fabulous experience with Michael Poole. David Poole valued my late Mum's property which is pretty unique. I really appreciated that he took time to reflect and come back with a considered valuation. We chose to go with the firm as they had an enthusiasm about the property that other firms didn't. The lovely Victoria Wood in the Nunthorpe office handled negotiations for us. This was done in a very professional way. Very important to me as I do not condone gazumping or dodgy dealings! We had 5 offers the first day of viewings!! Victoria kept us fully informed throughout and I truly believe that she managed to achieve best price for us. Bravo Victoria!

Lesley · 17 April 2025

★★★★★ 5/5

Trustpilot

Huge thank you to Craig and Sophie

Huge thank you to Craig and Sophie. Not the best experience due to external problems which had nothing to do with Michael Poole Middlesbrough branch. They kept trying to resolve the fencing and gate issue and everything turned out well at the finish. They are a credit to your company and went over and above to help. Nothing was too much trouble and although I called in branch on weekly basis I always felt welcome and would not hesitate to recommend Michael Poole. Thank you very much Craig and Sophie and also to John who showed us the property on a number of occasions.

Steve · 15 April 2025

★★★★★ 5/5

Trustpilot

Sarah Stockton branch

We dealt with Sarah from the Stockton branch and she went above and beyond to help us with our house move. She made sure everything went smoothly and always kept us up to date with what was going on. The whole process was faultless due to Sarah. Thank you.

Elaine · 18 February 2026

★★★★★ 5/5

Trustpilot

Helen has been extremely helpful

Helen has been extremely helpful, even my silly questions were answered with professionalism. It’s stressful buying and selling at the same time but if I need any advice Helen has been very supportive.

Mary · 16 June 2026

★★★★★ 5/5

Trustpilot

Sophie was extremely pleasant

Sophie was extremely pleasant, professional and proactive. It was nice to talk to someone who was friendly and personal. Particularly as I am someone who finds this process very nerve wracking! Thank you Sophie x

Jen · 1 June 2026

★★★★★ 4/5

Trustpilot

Great service

We went with Michael Poole as have previously dealt with them in the past and have family recommendations. They have been so helpful. Roberta has been a calming voice on the end of the phone and when things seemed to be getting quite stressful as house moves can do, David was contactable and on hand to advise and guide on next steps. Although we sold our property with Michael Poole they helped us a lot with our onward purchase and we were able to get into our new home just before the stamp duty deadline! Thank you to all

Kate · 31 March 2025

★★★★★ 5/5

Google

Fabulous service from a great team. We used Michael Poole Stockton branch when we bought our property and were so delighted with their service we chose to use them again for our sale. In a very competitive market, in my opinion, they stand head and shoulders above the rest. From the very start we felt in safe hands and had a smooth and uncomplicated transaction. We would highly recommend and will not hesitate to choose them in the future.

Mandi · 30 September 2025

★★★★★ 5/5

Trustpilot

Sarah is always helpful and…

Sarah is always helpful and professional, as are all staff that I have dealt with at Michael Poole. Emails are always answered promptly and their coordinated approach when managing my lettings makes it run smoothly…

Andrea · 26 May 2026

★★★★★ 1/5

Trustpilot

Yarm branch, dreadful

Yarm branch, dreadful. Contacted as a buyer through rightmove. I live about 8 hours drive away so need as much info as possible. No reply, 4 days later find thank you for regstering in spam. Did not ask for that. Messaged again. Phone rung, but he hung up when answerphone kicked in, I was on my mobile. Received email, phone me back no means to leave a message. Odd. Emailed with 3rd request for info on garage conversion. Emailed requesting my details, ea financial and what makes me suitable to book a viewing. After the next request for info re garage conversion finally got an answer. By that time I had decided that with close to 1500 bungalows and detached houses in my search area, I do not need this and deleted the dormer and 2 other MP properties. I am just pleased that most estate agents I have had contact with have not shown this second hand car salesman behaviour

Welsh · 12 June 2026