Michael Poole Stockton reviews

★★★★★ 5/5

Trustpilot

Exceptional service provided.

Exceptional service provided by Michael Poole estate agents in Yarm. We finalised our purchase in Feb 2026 having started the process in Aug 2025. Due to chain issues and Solicitors not communicating we were at times at our wits end. Stacey Holmes (Negotiator) really went above and beyond to help and provide reassurance during this process. When Solicitors weren’t talking she was chasing. When time periods went by with no news she checked we were ok. If she said she was going to do something you had an update the same day. Had the other parties worked as diligently and professionally I’m sure we would have completed much sooner. Highly recommend without hesitation.

J.Brame · 27 March 2026

★★★★★ 5/5

Trustpilot

We are so glad we chose Michael Poole…

We are so glad we chose Michael Poole to help with the sale of my mother’s property. David valued the property efficiently and effectively . The house achieved asking price within a week and Victoria was excellent at communicating with us every step of the way, she strikes the right balance of being professional but also friendly and approachable. We would certainly use Michael Poole for further property transactions.

Jane · 19 March 2025

★★★★★ 5/5

Trustpilot

Excellent communication

Alisha was brilliant in keeping me updated throughout the process and was happy to deal with any queries whether by phone or email. An extremely smooth process!

ALISON · 29 April 2026

★★★★★ 5/5

Google

Marion and her team were helpful, friendly and professional all the way through. My moving in gift was a thoughtful touch.

Michelle · 14 September 2025

★★★★★ 5/5

Trustpilot

The service here is fantastic

The service here is fantastic. Right from Chris the valuer to all the office team arranging the details and viewings and in particular Helen who is a marvel at keeping you up to date and chasing solicitors. I'm so glad I went with Michael Poole. You really see the difference when you are purchasing from another agent. Highly recommended. You get what you pay for. Thank you team.

Nicola · 28 March 2025

★★★★★ 5/5

Google

Marion went over and above to help get the housing she was selling for us over the line. Friendly, polite and professional.

Paula · 24 August 2025

★★★★★ 1/5

Trustpilot

This is the worst agent

This is the worst agent I have ever worked with. Supposedly acting for us, this estate agent, I feel, was dishonest and misleading….protecting a chain to our detriment (not informing us that they had the entire chain) . Ill advising and recommending that we fund unnecessary surveys and ,I suspect , sharing privileged information to prospective buyers. In my opinion they were unprofessional, dishonest, bad communicators and the only agent I have ever known to charge for photographs and their own failures!

Casa · 11 March 2026

★★★★★ 5/5

Google

Me and my brother decided micheal Poole would sell my mams house for us ,from start to finish they were great .we dealt with allyson which was a pleasure .allyson constantly kept us in the loop, her customer care was 2nd to none and even though it was an emotional and stressful time she was kind considerate very professional and a joy to deal with .big big thankyou allyson keep up the good work .would defo use micheal Poole again 👍🏻thank you

Ian · 29 April 2025

★★★★★ 5/5

Google

Thank you to the team at MP at Stockton for such great service & professionalism they have provided to us whilst both buying & selling our property. I want to especially mention Kathryn Burns for her calm, friendly & professional approach she gives. Any issues or bumps in the road (there were a few!) we came across she was always there ready to support. Thank you team for making this experience a whole lot easier!

Gaynor · 16 April 2026

★★★★★ 5/5

Google

Michael Poole's Stockton staff were great on what turned out to be a protracted sale outside of their control, we were kept up to date with things and I appreciated the work they did behind the scenes to push things along. Compared to the previous experiences we have had with their direct competitors I can heartily recommend Michael Poole.

Alan · 6 August 2026

★★★★★ 5/5

Trustpilot

Michael poole sold our house within 5…

Michael poole sold our house within 5 days,and whenever we had problems with our solicitors or similar they were there to help us out. A big thank you to Helen Nicholson we don't know what we would of done without you. Mark and Christine White.

Christine · 30 October 2025

★★★★★ 5/5

Trustpilot

I had a great experience in purchasing…

I had a great experience in purchasing a property with Michael Poole. Ruby was extremely helpful with perfect communication skills. Thank you.

Christina · 11 May 2026

★★★★★ 5/5

Trustpilot

Debbie was fantastic

Debbie was fantastic, from start to finish, excellent Communication, I would highly recommend, an asset to Michael Poole.

Mr · 4 June 2026

★★★★★ 5/5

Google

We chose to sell our property with Michael Poole (Stockton branch ) after noting houses in the local area selling fast under their name. We have not being disappointed and recieved 100% service. Communication was never a problem and all enquires were dealt with swiftly and promptly. I am a firm believer in only recommending people/companies I would use again so I will be highly recommending Michael Poole if anybody needs to sell a property. Many thanks to all the staff 👍👌xx

Trish · 24 March 2025

★★★★★ 5/5

Google

Marion and the team did a great job, best thing I did was move to Michael Poole from another local estate agent. Would highly recommend!

Kaine · 7 April 2026

★★★★★ 4/5

Trustpilot

Rental

I have been supported by MP for many years as someone that has rented a property through them, there has been some communication errors initially however during a tenancy deposit dispute Oliver acted as the communicator between myself and landlord. Oliver was helpful, listened and was able to negotiate on my behalf. Thank you

Emma · 14 July 2025

★★★★★ 5/5

Trustpilot

Fabulous service from all

We recently had the pleasure of working with Sarah Jarvis (Lettings manager) she walked us through securing our first rental and went above and beyond in understanding our needs and worries. Nothing was too much for her and her quick responses really helped settle our nerves. We would fully recommend choosing Michael Poole Lettings. Thank you so much.

Rachel · 14 July 2026

★★★★★ 5/5

Trustpilot

Purchase

I have just purchased a property through Michael Poole’s Stockton office and have been highly impressed with the service from the outset. Kathryn has been instrumental in progressing the sale to completion and could be relied upon to provide professional, timely updates.

Dan · 25 October 2025

★★★★★ 5/5

Trustpilot

Whilst trying to find out next home we…

Whilst trying to find out next home we had been dealing with Sarah who understood our needs and requirements and over several months we identified a property. From the initial call to moving in Sarah went over and above nothing was too much trouble and is a credit to Michael Poole

Ian · 14 July 2025

★★★★★ 5/5

Trustpilot

Excellent support from Ingleby team

Stacey and Leanne were so supportive on the sale of our property. It wasn't always the smoothest with the various hurdles that we needed to get through, but the support of the MP team was hugely appreciated throughout. In particular the extra support provided with the property sale, noting we live 4hrs away, saved us a huge amount of hassle! Thanks again - I just hope that when we come to buying our next house we have a team as good as you to support us through it!

S · 31 May 2024

★★★★★ 1/5

Trustpilot

Dealt with Michael Poole Nunthorpe as…

Dealt with Michael Poole Nunthorpe as buyers. They suggested that we use their in-house solicitors XYZ Law, we were told by Michael Poole that it would make the process faster and easier, it didn’t. We moved into our property and a few months later were sent a letter from a solicitors firm telling us to seek legal advice as our acting solicitors ( suggested by Michael Poole) had been served an intervention, meaning they had been shut down for dishonesty. Our post completion work was left incomplete despite us paying in full over £2,000 for our solicitors. We were told that to have the work complete by a different firm the cost would be £480. We made Michael Poole aware of this and how disappointed we were that we trusted their advice based on their wonderful reputation, and as a result have found ourselves under immense stress and facing financial burden. Had we not listened to their advice we wouldn’t be in this position and out of pocket. The response from Michael Poole was abysmal, they told us to avoid the cost we could carry out the work ourselves, despite having paid for this work to be done and the fact that we are not qualified solicitors- again we explained this to Michael Poole and didn’t even receive the decency of a response! We have been left with stress, financial burden and disappointment.

Victoria · 12 January 2026

★★★★★ 5/5

Trustpilot

I have had a lovely friendly service…

I have had a lovely friendly service with micheal Poole, i used the Guisbrough branch and Alisha was just brilliant! I would highly recommend this estate agents.

Holly · 5 February 2026

★★★★★ 5/5

Trustpilot

Very impressed with Michael Poole’s…

Very impressed with Michael Poole’s letting team. A special thanks to Sarah for wise and appropriate advice and finding some lovely tenants. Would recommend Michael Poole without hesitation and I’m sure I’ll be using them again in the future! Mhorag

Mhorag · 9 October 2025

★★★★★ 1/5

Trustpilot

Poor service

Booked an appointment 3 weeks in advance for a valuation and they didn't turn up. They said they'd doubled booked as they were changing over computer systems. This was even though they'd sent us an email that morning reminding us of the appointment.

David · 24 September 2026