Michael Poole Stockton reviews

★★★★★ 1/5

Trustpilot

Yarm branch, dreadful

Yarm branch, dreadful. Contacted as a buyer through rightmove. I live about 8 hours drive away so need as much info as possible. No reply, 4 days later find thank you for regstering in spam. Did not ask for that. Messaged again. Phone rung, but he hung up when answerphone kicked in, I was on my mobile. Received email, phone me back no means to leave a message. Odd. Emailed with 3rd request for info on garage conversion. Emailed requesting my details, ea financial and what makes me suitable to book a viewing. After the next request for info re garage conversion finally got an answer. By that time I had decided that with close to 1500 bungalows and detached houses in my search area, I do not need this and deleted the dormer and 2 other MP properties. I am just pleased that most estate agents I have had contact with have not shown this second hand car salesman behaviour

Welsh · 12 June 2026

★★★★★ 5/5

Google

This is the second time I have used Michael Poole and they do not disappoint. From start to finish Emeline was fantastic keeping me updated throughout. Nothing was ever too much. I would definitely recommend them . A first class service .

Lesley · 27 May 2025

★★★★★ 5/5

Trustpilot

Excellent friendly professional Estate Agents

What can I say, we have used Michael Poole for all our sales and wow what an amazing estate agent wish I could rate you more than 5 stars! In the Nunthorpe branch .David and Victoria’s support and professionalism is second to none. Fast and reliable, fantastic communication and they have been with us, supporting us every step of the way. Definitely 100% recommend their services. Very competitive fees, I am thrilled and couldn’t have done it without them both. Thank you David and Victoria for your support and hard work it was very much appreciated! 🙂

Caroline · 14 March 2025

★★★★★ 5/5

Trustpilot

Excellent service from Tracey and her…

Excellent service from Tracey and her team. They went above and beyond taking care of the sale of my late brothers property. They kept me updated with dates and times regarding viewings and subsequent buyers responses. I would highly recommend Pooles as an agent for selling your property.

Keith · 2 February 2026

★★★★★ 5/5

Google

Massive thanks to the team in Michael Poole Stockton. Thank you to Marion for your assistance since the beginning of the sale of our property. You are valuable member of Michael Poole and they are lucky to have you in the team. Many thanks to Luke, Michael and Josh as well. If there are 10 stars in this review, I would have given it to you!!! Keep up the good work and for keeping up with us!

Randy · 10 October 2023

★★★★★ 5/5

Google

I recently worked with the Michael Poole office at Stockton. Marion was our lead contact and most helpful. Marion and the team ensured good communication, timely advice and handled all of the house viewings on our behalf. And most importantly drove the sale and the solicitors to a speedy conclusion. They were a pleasure to work with. 👍😊

Barrie · 10 October 2024

★★★★★ 5/5

Trustpilot

Michael Poole have done a great job…

Michael Poole have done a great job helping us through our purchase which was difficult due to probate. Stacey Holmes was excellent.

Rob · 7 August 2026

★★★★★ 5/5

Google

The process of moving house appears to have become more drawn out and difficult, however, Marion and all of the team at Michael Poole in Stockton helped and guided us throughout the process making it as easy as they could for us. We were both selling our house and buying another through them and would recommend them to anyone either buying or selling a home.

Andrew · 7 September 2026

★★★★★ 5/5

Google

Using Michael Poole and working with Marion from the Stockton office has been nothing but exemplary. The professionalism of the team, Quality of Photos, advice/support, along with the regular updates has kept the stress of the whole process to a minimum. Highly recommend Micheal Poole.

Barrie · 24 March 2025

★★★★★ 5/5

Trustpilot

We couldn’t thank Oliver Anderson enough

We couldn’t thank Oliver Anderson at the Ingleby Barwick branch enough he made the transition from enquiry about the property to moving in to the property so simple. We would definitely recommend Michael Poole these guys are excellent 👍

Lee · 30 March 2026

★★★★★ 5/5

Google

Thanks to Marion at Michael Poole for all her help and assistance with my house purchase. Marion has been so helpful throughout whilst being friendly and very professional . I'm very grateful. Thank you so much

Geoff · 24 June 2025

★★★★★ 5/5

Google

Very good from start to finish - I got 3 valuers out to see my late father's property and chose the one from Michael Poole in Stockton on Tees, there was no hard sell and he was very personable and professional. Subsequently his colleagues kept me updated at every turn, they arranged numerous viewings and quickly got an offer....sadly the chain fell through but the staff at Michael Poole got straight back onto finding a buyer and I soon had a new offer which has completed. They made what can be a stressful process very easy, thanks to their excellent communication with me and the buyer. Happy to recommend them!

GILLIAN · 16 May 2026

★★★★★ 5/5

Trustpilot

Helpful and caring.

The Thornaby team were helpful and,always available to answer any questions. They went the extra mile to help and keep us informed. Jack was especally helpful.

Rod · 24 June 2026

★★★★★ 5/5

Google

Kathryn was amazing, keeping us up to date with every detail and just making this experience the best it could be for us

Rebecca · 14 July 2026

★★★★★ 5/5

Trustpilot

I have just sold my house using Michael…

I have just sold my house using Michael Poole I dealt with Craig throughout he always picked up my calls when I had questions /queries kept me informed at all times. Overall great experience would recommend.

Miss · 9 April 2026

★★★★★ 3/5

Trustpilot

Disappointed

I have Been renting through MP for 9+ years but I had to leave due to LL selling, I’ve had no trouble with MP up until I was leaving, I had no contact or help from anybody after the sect 21 to help me find anything new?, eventually after finding a new property to rent I had issues with them delaying my reference despite not missing a payment in 9 years!! I’m glad I cancelled my Standing order as I was billed for the month after my tenancy ended as they had failed to update Melanie in accounts that I had gone. I received no apology, just a standard response “system hadn’t been updated” -I left my flat in great condition and it’s 3 weeks before I get my deposit back , I can afford it but how are people supposed to pay a deposit whilst waiting repayment of another. Not good enough.i was thinking about 4 stars however decided on 3, when you can spend an lifetime in building a legacy up but it takes one stupid mistake in letting it fail! Shame

Steve · 9 May 2026

★★★★★ 5/5

Trustpilot

We chose Michael Poole Billingham…

We chose Michael Poole Billingham office because of its reputation, From start to finish Molly and the team have been amazing. We completed our sale on 25th March, Molly kept us fully up to date every step of the way, quick response to emails and phone calls, liased with our solicitor, the buyers solicitor and the estate agents of the property we were purchasing. I can highly recommend 100% thank you to the team.

Katherine · 27 March 2025

★★★★★ 5/5

Trustpilot

We viewed a property that was for sale…

We viewed a property that was for sale with Micheal Poole on December 30th 2025 and made an offer via email on the 30th. Although the office was closed on the 31st the office manager rang me from home. The offer was accepted. Though out the whole process Marian Gilhooly constantly kept in touch with updates. She was supportive, encouraging when things slowed down and incredibly helpful and professional. I don’t think that anything was too much trouble for her , she simply could not do enough for us. We are looking forward to receiving the keys to our new home next week and also looking forward to seeing Marian again.

Kathleen · 30 April 2026

★★★★★ 5/5

Google

Great service! Marion was extremely helpful every step of the way from viewings of our property to completion. Highly recommend Michael Poole Stockton. Thankyou so much xx

Lisa · 6 June 2026

★★★★★ 5/5

Trustpilot

Buying a house with Michael Poole has…

Buying a house with Michael Poole has been brilliant Sophie has been great always willing to help whenever needed, very attentive to all my questions also very friendly manner would recommend totally 🙂 super star ⭐ to you Sophie

MRSJULIESMITH · 27 February 2026

★★★★★ 5/5

Google

Huge thank you to Marion for the purchase of our new home. Very helpful and answered all questions.

Christopher · 28 July 2026

★★★★★ 5/5

Trustpilot

Valuation

We have recently had a valuation and subsequently listed our property for sale, following the service we received from Jack. Whilst we could have used a cheaper agent, we felt the service and professionalism from Jack was exceptional, he was very knowledgeable and answered all questions relating to the selling process. The listing process was very efficient, and we hope to see prospective buyers soon.

Z · 4 June 2025

★★★★★ 5/5

Google

Excellent estate agent. Luke and Marion were very helpful with the sale of my property. Marion kept me informed and so supportive through the whole process.

Sally · 19 May 2026

★★★★★ 5/5

Trustpilot

Consistent communication and fast sale transaction

I had the pleasure of having Tom McCaffrey and Ruby Townsend help me throughout the sale of my property. Their communication was excellent, making sure I was receiving updates with every step of the process, and they found me a buyer for the exact price I wanted very quickly. As I was unable to travel to the property due to busy schedule and personal reasons, the Michael Poole Team took care of everything on my behalf, making sure I received pictures I needed for the documentation process, doing the viewings, and providing the keys to the new landlord and going above and beyond anything I needed guidance or support on. My experience with the Michael Poole team has been excellent and I can only thank them for everything, highly recommend them.

Iris · 1 April 2026