5/5
GoogleVery professional and helpful. Take the stress away from our shoulders. Have a 'can do ' attitude. I highly recommend Michael Poole.
Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
Michael Poole estate agents in Ingleby Barwick, Billingham, Redcar and 7 more
★★★★★
5,392 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
20
Reviews on The Trusted Agent
All 12 offices
247
Reviews on Trustpilot
Business-wide
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Send Michael Poole a message.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers9 reviews
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Buyers2 reviews
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
Landlords5 reviews
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Our offices
Michael Poole's 12 offices, most reviewed first. Each has its own page.
- Michael Poole Ingleby BarwickMyton Park, Myton Road, TS17 0WA1,268 reviews · 981 on Google (4.7)35 in the last 90 days
- Michael Poole Billingham10 Town Square, TS23 2LY1,128 reviews · 843 on Google (4.8)38 in the last 90 days
- Michael Poole Redcar30-33 Station Road, TS10 1AG1,091 reviews · 810 on Google (4.8)32 in the last 90 days
- Michael Poole Middlesbrough64 - 66 Borough Road, TS1 2JH897 reviews · 615 on Google (4.5)29 in the last 90 days
- Michael Poole Nunthorpe95 Guisborough Road, TS7 0JS859 reviews · 573 on Google (4.6)44 in the last 90 days
- Michael Poole Yarm59 High Street, Yarm, TS15 9BH, TS15 9BH589 reviews · 296 on Google (4.9)41 in the last 90 days
- Michael Poole Yarm (59 High Street)59 High Street, TS15 9BH437 reviews · 208 on Google (4.9)37 in the last 90 days
- Michael Poole StocktonHigh Street, TS18 1SP409 reviews · 170 on Google (4.9)39 in the last 90 days
- Michael Poole Eston129 High Street, TS6 9JD401 reviews · 201 on Google (4.8)31 in the last 90 days
- Michael Poole Coulby NewhamUnit E Parkway Centre, TS8 0TJ389 reviews · 107 on Google (4.7)30 in the last 90 days
- Michael Poole Middlesbrough (64-66 Borough Road)64-66 Borough Road, TS1 2JH383 reviews · 151 on Google (4.1)26 in the last 90 days
- Michael Poole Guisborough10 Chaloner Street, TS14 6QD317 reviews · 118 on Google (4.8)34 in the last 90 days
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Michael Poole office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleMichael Poole Redcar did a great job of listing and then selling my recent property. From the pictures accompanying the listing to the work of the office staff they have been an absolute joy to deal with.
5/5
GoogleThe sales staff kept us fully updated throughout the process and ensued that the house sale transacted efficiently and stress free.
5/5
Googlegreat service, really looked after me.
5/5
GoogleGreat professional service provided as always from Sarah who has been managing my properties for the last two years now and I couldn't be happier. She is efficient, communicative, and always stays ahead of any issues. She’s a total credit to the team and makes property management look easy. Five-star service!
5/5
TrustpilotConsistent communication and fast sale transaction
I had the pleasure of having Tom McCaffrey and Ruby Townsend help me throughout the sale of my property. Their communication was excellent, making sure I was receiving updates with every step of the process, and they found me a buyer for the exact price I wanted very quickly. As I was unable to travel to the property due to busy schedule and personal reasons, the Michael Poole Team took care of everything on my behalf, making sure I received pictures I needed for the documentation process, doing the viewings, and providing the keys to the new landlord and going above and beyond anything I needed guidance or support on. My experience with the Michael Poole team has been excellent and I can only thank them for everything, highly recommend them.
5/5
GoogleEmma and Raphael were fantastic in helping my partner and I secure our new flat. Everything was handled incredibly quickly and seamlessly, with clear and consistent communication throughout the entire process. What could have been a long and stressful experience was made smooth and efficient thanks to their professionalism and support. My partner and I are really looking forward to moving in, and we would highly recommend them to anyone.
Agent replied · 1 August 2026
Thank you for the excellent review. Likewise, you’ve been a pleasure to deal with.
5/5
TrustpilotBarely did a thing
Barely did a thing, great service, job done asap, not a single issue. Just had to pack up and move. Highly recommend
1/5
GoogleLike many long-standing customers, we have relied on this software for over 12 years. As mentioned previously, the customer service was once excellent; however, its quality has noticeably declined over the last year or so. I presume this was due to the recent exodus of a number of the key staff. Our primary concern now is the apparent shift in focus toward introducing numerous bolt-ons, presumably to drive additional revenue, at the expense of maintaining and improving the stability of the core system. Today, we once again experienced significant slowdowns at the start and end of the working day, which directly disrupted our operations and prevented us from working efficiently. We previously attempted to transition to an alternative provider, but due to the poor structure and limited export capabilities of the backend data, we were unable to extract critical information. This ultimately resulted in a failed migration attempt. We would welcome a renewed focus on system performance, reliability, and data portability, as these are fundamental to our confidence in the platform which, I'm afraid to say at the moment is at an all time low. update 3/3/26 System down again - 3rd time in the last 2 weeks it has been unresponsive. We haven't been able to do anything for 10 minutes so far and of course can't get through to the support team. It's time Glen realised how badly these outages are affecting our businesses and turns his attention back from making as much money as he can to keeping his core system working - before he loses swathes of his existing customers. Which he will. So many of us are fed up right now.
Agent replied · 31 May 2026
Hi Debbie, Thank you for your honest feedback, 12 years with us means a lot, and we genuinely value your loyalty. Performance issues are unusual for us, and we're sorry you've experienced some recently, our track record over 12 years speaks for itself. We're in a period of transition, but we're committed to getting back to our best. We've recently appointed a new Operations Manager and are expanding our support team to bring service levels back to the standard you'd expect from us. We're confident you'll start to see those improvements reflected in your day-to-day experience.
5/5
GoogleMe and my husband are buying our first home and the team at Michael Poole (Guisborough) have been amazing; particularly Emma, Sophie & Alisha !! They’ve all gone above and beyond to make the experience stress free and exciting. We look forward to our new adventure and cannot thank the team enough! Thank you:)!~
5/5
GoogleGreat service from Michael Poole, the team took care of everything and Roberta kept regularly updated. Well done from a very happy customer.
5/5
GoogleVery happy with how Stacey handled our recent sale, she was always available and reliable to help and support both us and our buyers. Back again to sell parents house. Thank you MP
5/5
TrustpilotVery helpful staff
Very helpful staff, efficient handling of property sale & they kept me informed on progress on all steps.
1/5
GoogleTerrible experience, impossible to talk to anyone and they just never call you back. Absolute shambles.
5/5
GoogleHighly Recommended. Shout out to Edie Thompson for being helpful and patient.
5/5
TrustpilotWe couldn’t thank Oliver Anderson enough
We couldn’t thank Oliver Anderson at the Ingleby Barwick branch enough he made the transition from enquiry about the property to moving in to the property so simple. We would definitely recommend Michael Poole these guys are excellent 👍
5/5
GoogleI’ve worked in lettings for over a decade, and we’ve been using Inventory Base for many years now. It’s by far one of the best suppliers we work with - cost-effective, easy to use, and consistently reliable. The system is straightforward, and with regular updates, inventories and checkouts have become even more efficient. The team is excellent, with quick response times whenever we need assistance. A special mention to our account manager, Dan Huggins, who has been with us from the very beginning and continues to provide outstanding support. Thank you for making this part of the job so much easier ******
5/5
GoogleI have used InventoryBase for a number of years, and consistently find every member of the team to be helpful, professional, approachable, knowledgeable, and accomodating. I apprecaite their efforts across the social media platforms, from a group on Faebook for fellow users, to their distribution of knowledge across LinkedIn. The reporting system itself is a joy to use, it is responsive, it thinks like me which makes life so much easier, it does everything I need it to, and the look of the report represents by business well. I appraised multiple software packages when choosing my platform, and knew straight away, InventoryBase was the perfect fit for me. I have no hesitation in recommending them and the whole team deserve the praise and recognition this award would provide.
5/5
GoogleI would certainly recommend Martin Mellor. We sold our property after tenants moved out & we had moved to another area. Martin sold the property quickly and kept an eye on it as it was empty during the sales process. He took photos to show he had been into the property ( to satisfy Insurance company) and sorted out queries from the buyer. He helped to get the sale over the line when timelines were pressing. No hesitation in recommending his services.
Agent replied · 29 May 2026
Thank you for sharing this brilliant feedback, Debbie. We're delighted that you found our service to be efficient & professional throughout the process of selling your property. Working in conjunction with you was an absolute pleasure and we're thrilled that we were able to secure a result that you were happy with. Best wishes,
1/5
GoogleAppalling service. I was recommended to this company and made an appointment for them to visit our property for a valuation. The appointment was confirmed by e mail, but unfortunately forgotten by their sales team. A subsequent phone call …
5/5
TrustpilotExceptional service provided.
Exceptional service provided by Michael Poole estate agents in Yarm. We finalised our purchase in Feb 2026 having started the process in Aug 2025. Due to chain issues and Solicitors not communicating we were at times at our wits end. Stacey Holmes (Negotiator) really went above and beyond to help and provide reassurance during this process. When Solicitors weren’t talking she was chasing. When time periods went by with no news she checked we were ok. If she said she was going to do something you had an update the same day. Had the other parties worked as diligently and professionally I’m sure we would have completed much sooner. Highly recommend without hesitation.
1/5
GoogleAWFUL agency. They DO NOT leave you alone. They do not unsubscribe your details - they will email, call and text you forever and a day once you give them a contact. All they do is simply email/call you from one of their other agents. I have reported them to the ICO multiple times but nothing is done.
Agent replied · 27 May 2026
Hello Jordan, We completely understand that receiving contact after asking to be removed from communications would be frustrating. However, that is not what has happened here. You replied to one of our property emails stating you were “VERY interested” in a house in Tadcaster and asked us to contact you, providing your phone number in the process. Naturally, when someone contacts us asking to be called about a property they say they are very interested in, we will attempt to respond to that enquiry. Following that call, you then complained about being contacted, despite the fact that the enquiry and request for contact came directly from you. For clarity: The contact made was in direct response to your own enquiry asking us to call you. We have not continued to contact you since. We take data protection and ICO regulations extremely seriously and operate strict processes to ensure people can unsubscribe or be removed from communications at any time. If you no longer wish to have any interaction with Preston Baker, we of course fully respect that and wish you all the best with your property search elsewhere. The Preston Baker Team
5/5
TrustpilotVery professional and friendly service
Very professional and friendly service. All questions answered and very knowledgeable
5/5
TrustpilotMe and my husband are buying our first…
Me and my husband are buying our first home and the team at Michael Poole (Guisborough) have been amazing; particularly Emma, Sophie & Alisha !! They’ve all gone above and beyond to make the experience stress free and exciting. We look forward to our new adventure and cannot thank the team enough! Thank you:)!~
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Michael Poole
Which Michael Poole office has the most reviews?
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
Where are the Michael Poole offices?
The 12 Michael Poole offices, by town:
- Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
- Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
- Eston: 129 High Street, Eston, Middlesbrough, TS6 9JD
- Guisborough: 10 Chaloner Street, Guisborough, TS14 6QD
- Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
- Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
- Middlesbrough (64-66 Borough Road): 64-66 Borough Road, Middlesbrough, TS1 2JH
- Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
- Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
- Stockton: High Street, Stockton, TS18 1SP
- Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
- Yarm (59 High Street): 59 High Street, Yarm, TS15 9BH
What do sellers say about Michael Poole?
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
What do landlords say about Michael Poole?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards.
Want Michael Poole to help?
Send Michael Poole a message.
