Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
★★★★★
5,392 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
20
Reviews on The Trusted Agent
All 12 offices
247
Reviews on Trustpilot
Business-wide
Send Michael Poole a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's 12 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSheetal was a massive help throughout the checkout and deposit process after we left the property we rented. Very mutual between us and the landlord and had our best interests at heart with our situation. Thank you!! Highly recommended!
Thank you Emma, we're pleased you we're happy with the check-out service Sheetal provided. Best wishes moving forward
5/5
GoogleTough exchange and completion but EFEA-Highworth did not shy away from the task but added additional effort at each stage to get closure-all done with some humour in trying circumatances
Thank you for the positive feedback! I'm glad we could provide a seamless and efficient exchange process, and that our team's extra efforts were appreciated. We always aim to handle each task with dedication and a touch of humor to make the experience enjoyable for our customers.
5/5
GoogleEveryone in the highworth team that we spoke to were helpful and proactive. Laura who managed our sale and Chloe who helped us with our second viewing, were both brilliant. They were efficient, proactive and communicated well throughout the whole process. They were also incredibly friendly and went above and beyond by getting my daughter a gift for her to find on moving in day - she loves it! Thank you so much Laura, Chloe and the highworth team!
Thank you so much for recognizing the hard work and dedication of Laura, Chloe, and the rest of the Highworth team! We are thrilled to hear that they were able to provide excellent service to you and your family throughout the process, and we will be sure to share your kind words with the team. It was our pleasure to assist you, and we wish you all the best in your new home!
5/5
GoogleAmelia baker was amazing. The process was very straight forward. I would give them 10 stars if I could.
Thank you for your fantastic review! We’re so pleased to hear that Amelia Baker made such a positive impression and helped make the process smooth and straightforward for you. We’ll be sure to pass on your kind words, she’ll be delighted! Your “10 stars comment” means a lot to all of us at John Payne Estate Agents. We really appreciate your support.
5/5
GoogleBrilliant service, very supportive and happy to answer any questions with the most information possible
Thank you for your lovely review! We’re delighted to hear that you found our service brilliant and supportive throughout your experience with us. Providing clear communication and being available to answer any questions is something we really pride ourselves on, so it’s great to know this made a positive difference for you. We truly appreciate your feedback and your support. Kind regards, The John Payne Team
5/5
GoogleRating only, no written review.
Thank you for the 5-star rating! We really appreciate your support and are delighted you had a positive experience with John Payne. Kind regards, The John Payne Team
5/5
GoogleHad a seamless experience with John Paynes. First with Amelia and then Cara. Both genuine and straightforward to deal with. Get back via email promptly and easy to get hold of via phone to answer any questions. Best agents I have used so thank you. Scott
Thank you so much for your fantastic review, Scott! We’re delighted to hear that you had such a seamless experience with John Payne. Amelia and Cara will be so pleased to hear your kind words, we’re proud to have a team that is genuine, straightforward, and always on hand to help. It’s great to know that communication throughout the process was prompt and helpful for you. To be called the best agents you’ve used really means a lot to us, so thank you again for taking the time to share your experience. Kind regards, The John Payne Team
5/5
Google- Very Professional service - Made the process really easy and stress free - Any queries were answered promptly - Would highly recommend
Thank you for your wonderful feedback! We’re so pleased to hear that you found our service professional and the process smooth and stress-free. It’s great to know our team could respond quickly and make things easy for you. We really appreciate your recommendation!, John Payne Estate Agents Team
5/5
GoogleI have been very happy with the experience, everything has ran smoothly and cant fault anything. All the staff I have spoken to are very friendly and helpful
Thank you for your lovely review! We’re so pleased to hear that you’ve been happy with your experience and that everything has run smoothly throughout the process. It’s especially great to know that all of the team have been friendly and helpful, providing excellent customer service is something we really pride ourselves on. Thank you again for taking the time to share your feedback, it’s greatly appreciated! Kind regards, The John Payne Team
5/5
GoogleGreat service from Michael Poole, the team took care of everything and Roberta kept regularly updated. Well done from a very happy customer.
5/5
GoogleAs a first-time buyer, I had a fantastic experience with this estate agent. They were supportive, professional, and always quick to respond to my questions. The whole process felt smooth and far less stressful thanks to their clear communication and guidance. I’d highly recommend them to anyone buying their first home.
Thank you for your kind feedback. We’re glad we could support you as a first-time buyer and make the process smooth. We really appreciate your recommendation and wish you all the best in your new home.
5/5
GoogleRating only, no written review.
5/5
GoogleImran has been so great. Communicating, keeping us updated and making selling a very smooth process and always at the end of the phone if we had questions. Totally recommended!
Thank you for your kind feedback. We’re delighted to hear that Imran kept you well updated and made the selling process smooth and straightforward. We really appreciate your recommendation and are glad we could help.
5/5
GoogleReally excellent service. Always available to speak. Helpful in dealing with issues as they arose. Achieved a good price on our house sale. Imran was excellent throughout the process.
Thank you for your kind feedback. We’re delighted to hear you were happy with the service and that Imran was always available to support you and help achieve a great result.
5/5
GoogleVery useful help and advice from Craig on our mortgage. Explained our options very clearly; progressed our application quickly and always kept us up to date. Thanks!
Thanks Dino - he’s very good at what he does. Appreciate the review and feedback. All the best Phillip Bishop
5/5
GoogleRating only, no written review.
Thank you Andrew! Best wishes Team Perry Bishop
5/5
GoogleGreat service from start to finish. The estate agent who came to value my house was polite, professional, and very thorough in explaining everything. The valuation was spot on, and I received an offer on my property in no time. Really impressed with how smooth and efficient the whole process has been, would definitely recommend.
5/5
GoogleJane and the team at Beverley, have been great and helped me purchase my first home. Very professional and friendly people that are always there to help and answer any questions. Would highly recommend and use again
Thank you so much Polly. It's been a pleasure to help purchase your home. We all hope you will be really happy there. Thanks for the kind words. They are appreciated by us all. Best wishes Jane, Roland, Laura and Claire.
5/5
GoogleBarely did a thing but pack up and move, great service. Highly recommend
5/5
GoogleHelen has been an absolute god send through the process of buying my first house - really responsive and has done a great job getting everything arranged and keeping things moving along so far🙂 …
5/5
GoogleExcellent service from start to finish. Kept us informed throughout the proceedings all staff emma Helen & Kirby were really friendly and informative all other staff the same. Thank you to you all for the help in buying & selling of our properties.
5/5
GoogleExcellent staff and always willing to help. Went above and beyond to help get our sale and purchase through. Recommend!
5/5
GoogleAmazing service from Michael Poole Nunthorpe, Victoria in particular was super helpful, reassuring and kept in regular contact with updates about the chain we were in. Would definitely recommend to use when selling.
5/5
GoogleI contacted Michael Poole to arrange to view some properties I had seen online, Leanne asked me what my preferences were and recommended further properties to meet our needs. I went on to purchase a property that Leanne had suggested to me, Leanne was friendly, responsive and very helpful from start to finish, thank you Leanne and team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
The 12 Michael Poole offices, by town:
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards.
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