Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough

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Michael Poole estate agents in Ingleby Barwick, Billingham, Redcar and 7 more

4.7

★★★★★ Excellent

5,392 reviews across 12 offices and 4 platforms

www.michaelpoole.co.uk

Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

5,067

Reviews on Google

All 12 offices

Facebook logo

4.2 / 5

58

Reviews on Facebook

Business-wide

The Trusted Agent logo

5.0 / 5

20

Reviews on The Trusted Agent

All 12 offices

Trustpilot logo

247

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Michael Poole's 12 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Michael Poole office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Exceptional service provided by Michael Poole estate agents in Yarm. We finalised our purchase in Feb 2026 having started the process in Aug 2025. Due to chain issues and Solicitors not communicating we were at times at our wits end. Stacey Holmes (Negotiator) really went above and beyond to help and provide reassurance during this process. When Solicitors weren’t talking she was chasing. When time periods went by with no news she checked we were ok. If she said she was going to do something you had an update the same day. Had the other parties worked as diligently and professionally I’m sure we would have completed much sooner. Highly recommend without hesitation.

Jim · 18 April 2026 · Michael Poole Yarm

5/5

Trustpilot

House sale

Very professional from the onset. Due diligence done regarding the property. First class service. Kept us informed every step of the way ensuring a smooth process.

Elaine · 17 April 2026 · Michael Poole Eston

5/5

Google

Having to go through the sale of a parent's property after their passing is an emotional experience and one where you value support and professionalism. We have had both of these from Michael Poole. From the early engagement, where they gave clear and informed guidance on the best way to market the property, through to clear and timely viewing information and finally through the selling process, they have always been proactive, honest, timely and supportive. I highly recommend Michael Poole and will use them in future without hesitation.

Greg · 16 April 2026 · Michael Poole Stockton

Agent replied · 7 May 2026

All the best to the Taylor brothers and thank you for your kind words. Luke, Marion, Kathryn, Andrew and Steve.

5/5

Google

Thank you to the team at MP at Stockton for such great service & professionalism they have provided to us whilst both buying & selling our property. I want to especially mention Kathryn Burns for her calm, friendly & professional approach she gives. Any issues or bumps in the road (there were a few!) we came across she was always there ready to support. Thank you team for making this experience a whole lot easier!

Gaynor · 16 April 2026 · Michael Poole Stockton

5/5

Google

Natalie was instrumental in securing our purchase for us. We were in a precarious position and she drove the process through to exchange contracts in record time. The chain would have collapsed if it wasn’t for her total professionalism and expertise. If only she had handled our sale too!

Pads · 16 April 2026 · Michael Poole Billingham

Agent replied · 16 June 2026

Thank you from Richard James, Mill Hill, NW7

5/5

Google

We had a fantastic experience with Natalie - she understood our requirements, went over and above to help us, and was so kind and thoughtful. We were delighted to find our new home and would recommend Natalie without a doubt.

Anna · 16 April 2026 · Michael Poole Billingham

Agent replied · 16 June 2026

Thank you from Richard James, Mill Hill, NW7

5/5

Google

Very professional and amazing service providers.Couldn’t ask for a better support throughout my journey in purchasing my home. Kaitlin has showed professionalism, patience compassion and competence for me during this journey.I appreciate it and thank you all for your support.

Besmir · 16 April 2026 · Michael Poole Ingleby Barwick

5/5

Google

Great experience from the get go! Charlie was attentive, helpful and always accommodating...even arranging a last minute viewing for us. Highly recommend AbbotFox!

Jeffrey · 16 April 2026 · Michael Poole Yarm

Agent replied · 16 May 2026

Thank you Jeffrey for your kind review.

5/5

Google

I can’t thank Colin and Emma enough for everything they did throughout the sale of my mum’s house. It wasn’t a straightforward process by any means, and they handled every curveball with calm professionalism and real expertise. They successfully managed the sale of a particularly complex and challenging property, which is something I’m incredibly grateful for. What meant the most, though, was how kind and patient they were with me. They took my panicky calls, never made me feel like a burden, and always took the time to clearly explain what was happening and what to expect next. That reassurance made such a difference during a really stressful time. They went above and beyond at every stage, and I always felt like I was in safe hands with them. I wouldn’t hesitate to recommend Colin and Emma to anyone, they’re an incredible team and truly lovely people.

Kirsty · 16 April 2026 · Michael Poole Yarm

Agent replied · 16 May 2026

Thank you Kirsty for such a lovely review.

5/5

Google

Came in to arrange a viewing at short notice which was accommodated. Special thanks to Charlie who showed me around the property: he was courteous and professional throughout and was able to readily answer my questions about it.

Kaos · 16 April 2026 · Michael Poole Yarm

Agent replied · 16 May 2026

Thank you Kaos for your kind review.

5/5

Google

Along with my brother and sister, we have had the pleasure of dealing with Jade and Sherry from the Brigg office of Fine & Country. Nothing has been too much and we have received great advice. The promotion was second to none with extra photos and video being pushed around social media, we'd just like to say a huge thank you and we will certainly be returning in the future.

LINDSEY · 16 April 2026 · Michael Poole Redcar

Agent replied · 16 May 2026

Thank you for the lovely review and business Lindsey, we really appreciate it and look forward to working together again.

5/5

Google

Rating only, no written review.

Shelley · 16 April 2026 · Michael Poole Redcar

Agent replied · 16 May 2026

Thank you for the review Shelley.

5/5

Google

Jack and Leanne have been excellent. Weekly updates on the sale of my house. Would highly recommend

Craig · 15 April 2026 · Michael Poole Ingleby Barwick

5/5

Google

Debbie in the Billingham branch was an absolute angel throughout an extremely stressful house move. She went completely out of her way to keep us up to date and always made herself available to answer queries. She is an absolute credit to the team and without her I think I would have given up with the move! Cant thank her enough :)

Rachel · 15 April 2026 · Michael Poole Billingham

5/5

Google

Debbie was nothing but professional throughout the whole buying process. From chasing solicitors and constantly keeping us updated. Really helpful and friendly estate agent

Nicola · 15 April 2026 · Michael Poole Billingham

5/5

Google

Debbie was very helpful with the sale and buying process of my house , she goes above and beyond, can’t thank her enough

Jue · 15 April 2026 · Michael Poole Billingham

1/5

Google

Absolutely fraud company. I have asked to cancelled my subscription 3 times between they failed to do & continued to bill charges and unpaid dues.

Ravinder · 15 April 2026 · Michael Poole Ingleby Barwick

5/5

Google

Had great service with Rebecca from the viewing to negotiations. Her expertise in property is fantastic and customer service is great! Would highly recommend

SJ · 15 April 2026 · Michael Poole Ingleby Barwick

5/5

Google

I have been a tenant in a property managed by Tom Pickford for the past 17 years. Tom has been a true professional at all times, treating me with dignity and as a valued tenant. He has always responded to any maintenance requirement swiftly …

Jennie · 15 April 2026 · Michael Poole Eston

5/5

Google

Great to deal with. Professional and knowledgeable.

Chris · 15 April 2026 · Michael Poole Nunthorpe

Agent replied · 15 June 2026

Thank you for your kind review, Chris. I appreciate your feedback and I am glad you found the service professional and knowledgeable. If you need any help in the future, feel free to get in touch. Kind regards, Greg Silver Oak Property

5/5

Google

Really cannot fault silver oak in the slightest, Greg has been an absolute star when helping me out with the previous 2 properties I've lived at, every time an issue has been brought up whether it's something small or big Greg is always fast to get on the case and get it resolved, best estate agent hands down !

Nathxn · 15 April 2026 · Michael Poole Nunthorpe

Agent replied · 15 June 2026

Hi Nathxn, Thank you for the fantastic review, I really appreciate it. … More

5/5

Google

Was really impressed how helpful and professional Greg was with us. Would highly recommend this company. Julie milne

Julie · 15 April 2026 · Michael Poole Nunthorpe

Agent replied · 15 June 2026

Hi Julie, Thank you for your kind review, I really appreciate it. … More

5/5

Google

Greg has managed our property for the last 2-3 years, and in that time we have had no problems and have always been kept well informed on updates regarding the property and whether any maintenance was required. …

Stefan · 15 April 2026 · Michael Poole Nunthorpe

Agent replied · 15 June 2026

Hi Stefan, Thank you for the great review, I really appreciate it. … More

5/5

Google

I would really love this flat as its perfect size for me

Natasha · 15 April 2026 · Michael Poole Nunthorpe

Agent replied · 15 June 2026

Thank you for your review, Natasha. I am glad to hear you liked the flat. Kind regards, … More

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Michael Poole

Which Michael Poole office has the most reviews?

Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.

Where are the Michael Poole offices?

The 12 Michael Poole offices, by town:

  • Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
  • Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
  • Eston: 129 High Street, Eston, Middlesbrough, TS6 9JD
  • Guisborough: 10 Chaloner Street, Guisborough, TS14 6QD
  • Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
  • Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
  • Middlesbrough (64-66 Borough Road): 64-66 Borough Road, Middlesbrough, TS1 2JH
  • Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
  • Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
  • Stockton: High Street, Stockton, TS18 1SP
  • Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
  • Yarm (59 High Street): 59 High Street, Yarm, TS15 9BH
What do sellers say about Michael Poole?

9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."

What do landlords say about Michael Poole?

5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."

Has Michael Poole won any awards?

Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards.

Want Michael Poole to help?

Send Michael Poole a message.

What do you need help with?

Michael Poole will use your details to contact you about this. See our privacy notice.

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