Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
★★★★★
5,392 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
247
Reviews on Trustpilot
Business-wide
Send Michael Poole a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's 12 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Michael Poole is among the RAN Awards 2025 winners.
RAN Awards winners in two years, the group and its branches: 2025, 2023.
2023 1 award RAN Awards 2023 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Michael Poole is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotSuperb service
The structured client first approach by the team at Michael Poole , Guisborough led by Jack, and Alisha was excellent . Preparedness, thoughtful and knowledge of the local market was superb, cannot recommend highly enough
5/5
GoogleAbsolutely fantastic service from Matt, Kye & team. We felt in good hands the entire process of selling our house. Managed to get an offer placed and sold within 2 weeks which we were over the moon at. We are so so grateful to you all - fantastic team.
Thank you Lucy. We were delighted to be able to help you and your family move to your lovely new home. We wish you many years of happiness there.
5/5
GoogleGreat viewing experience, didn't feel rushed and thanks for showing me around ☆☆☆☆☆
Thank you, Michael, for your kind review. We’re really pleased to hear that you had a great viewing experience and that you felt comfortable and not rushed during your time with us, that’s exactly the experience we aim to provide. Thank you again for your feedback, and we hope to assist you further in your property search. Warm regards, The Preston Baker Team
5/5
GoogleI’ve just used Inspire to buy my first home and they have been nothing short of fantastic! Stephen and the team have been absolutely brilliant and incredibly supportive throughout the entire process. No question has been too silly and I’ve always had quick and personal responses. I’m officially on the ladder and I’m so glad I’ve done it with the help from Inspire! Thank you Steve & the team 🏠💕🌟
Congratulations Millie, welcome to the property ladder! We're thrilled Stephen (Steve) and the team could support you through your first home purchase and that our responses felt personal and timely. Thank you for trusting Inspire and for the lovely review, it’s been a pleasure helping you. If you need anything moving forward we’re always here to help.
5/5
GoogleJasmine has been very helpful
5/5
GoogleJasmine was great in assisting me with my questions on a property. Thanks very much
5/5
GoogleI've been really impressed with Let's Bid. As a property platform for generating high-quality leads, they are second to none. The team is incredibly responsive and knowledgeable, consistently delivering a genuine 5-star service. A special shout-out to Rosie and Jake, who go above and beyond to ensure everything runs smoothly. Highly recommended for any agent looking to grow their business!
2/5
GoogleI recently had a disappointing experience with this agency while attempting to purchase a property. I viewed a property prior to it being marketed and made an offer shortly after, which was verbally accepted. Following the agent’s advice, I promptly contacted my mortgage advisor and solicitor and provided the requested documentation, including a mortgage in principle. However, communication became limited during the process, and I was not informed that other offers were being actively considered. I later found out that the property had been offered to another buyer without being given the opportunity to revise my offer. I understand that agents have a duty to continue marketing a property until a proceedable offer is confirmed, and that vendors ultimately choose the buyer. However, clearer and more timely communication would have made a significant difference and allowed me to respond appropriately. This was particularly disappointing as my previous interactions with the agency had been positive. I hope this feedback helps improve communication with future buyers
The property was shown to you just prior to going live on the market, and it was clearly communicated that all interested parties would be invited to submit their best and final offers. Your initial offer was received a week later and below the asking price, and you were given the opportunity to submit a revised offer alongside other buyers. As stated in our confirmation email, a digital proof of funding and a mortgage in principle were required, not a mortgage illustration. This was not received until 10 days after your initial offer, which affected the vendor’s ability to assess proceedability. At that stage, it was also apparent that your personal circumstances, including a newly signed fixed-term rental agreement, limited your flexibility to proceed. All offers and proofs of funding were fully reviewed by the vendor and the property was only withdrawn once the vendor confirmed an acceptable, proceedable buyer and the memorandum of sale issued. We understand this outcome was disappointing, but it reflected the vendor’s choice and the comparative strength of offers, rather than any shortfall in our service. We appreciate your feedback and will continue to review how we keep buyers informed during competitive situations. Thank you for sharing your feedback.
5/5
GoogleVery helpful, polite and friendly staff. All amazing. Thank you all. Rachel Curran
Thank you, Rachel, for the wonderful review. We're thrilled our team was helpful, polite, and friendly. We’ll share your kind words with everyone. We appreciate you taking the time to leave this review.
5/5
GoogleMy experience with inspire estates was absolutely amazing. Kelly was particularly helpful and was there whenever I needed her. Highly recommend.
Thank you for the glowing review, Kirk Property Solutions. We’re thrilled Kelly was so helpful and available whenever you needed her. Your recommendation means a lot to the Inspire Estates team, and we look forward to assisting you again.
5/5
GoogleKelly was very nice and had all the information!
Thank you for your kind words. I’m glad Kelly made such a positive impression and had everything ready for you. I’ll be sure to pass this on to her. If we can be of further assistance, please do not hesitate to reach out to us!
4/5
GoogleRating only, no written review.
Thank you for the 4-star review, Finny. We’re glad you had a positive experience and appreciate you taking the time to rate us.
5/5
GoogleIt would seem that Inspire is not just the name of the company, but also a fitting description of their attitude and conduct. Rebecca was punctual, well presented, professional, and knowledgeable about both her field of property and the areas in which she operates. It was a real pleasure meeting and dealing with her, and I have no hesitation in recommending both Rebecca and Inspire for your next property transaction.
Thank you, Dan, for your wonderful review. We're thrilled Rebecca's punctual, professional and knowledgeable approach made the process a pleasure. We'll be sure to pass your kind words on to her and the rest of the team. We appreciate your recommendation of Inspire for future property transactions.
5/5
GoogleI have been dealing with inspire for sometime now for myself and now family! Our property manager Kelly is the ultimate professional! Assisting my family with empathy and understanding , willing to go the extra mile to make sure all is well, especially with all the changes to lettings imminent! A real asset to the business 👍 …
Thank you for your wonderful review and for trusting Inspire with both your needs and your family's. We are delighted Kelly has provided empathetic, professional service and consistently gone the extra mile to support you through changes in lettings. We will pass on your kind words to Kelly, who will be thrilled to hear this. We look forward to continuing to support you and your family.
5/5
GoogleGood specious place. And Kelly has been very supportive.
Thank you for the great review! We’re glad you found the property comfortable and that Kelly was so supportive. I’ll be sure to pass your kind words along to her.
4/5
GoogleMy husband and I attended a viewing today and loved the community. The representative (kelly) explained everything clearly and made us feel very comfortable. We’re very interested in moving forward, as we really liked the property and the community. However, we understand that the washing machine and fridge are not included, so we would need a bit of time to think it over, as purchasing these appliances isn’t something we can afford right now.
Thank you for visiting and for the kind words about Kelly, we’re so glad you enjoyed the property and community feel. Should you have any further questions or queries, please reach out and we’ll be happy to assist.
5/5
GoogleKathryn has been excellent throughout, it seems she has done everything she can to help. Much appreciated.
5/5
GoogleThis is a must have tool for every sales and lettings business! Practical assistance is on hand and Dan has been been invaluable in helping us maximise it's potential.
Thank you for your fantastic review! We're delighted to hear that Sprift has become such a valuable tool for your sales and lettings business. Dan will be thrilled to know he's helped you maximise the platform's potential. We really appreciate your support! Kindest regards, Ellie Wilson Head of Customer Experience
5/5
GoogleI recently attended the Sprift Customer Advisory Board session in London, and it was a genuinely insightful experience. Hearing from the different elements of the team and the founder and creator, gave us a deeper appreciation of how much thought goes into the product and its ongoing development. Sprift is an invaluable tool for our business and something we use every single day across the team. It supports us right from the point of booking valuations, through to preparing for appointments, and even post-valuation when we’re following up with clients. We also utilise the Key Facts for Buyers reports across all of our listings, which adds real transparency and value for buyers, helping them make informed decisions early in the process. It’s great to see a company that not only delivers a brilliant product but actively listens to its users and continues to evolve based on real feedback.
Thank you for your wonderful review, Tony! We're delighted that you found the Customer Advisory Board session valuable and that Sprift continues to play such an important role in your business. Feedback from customers like you helps shape the future of the platform, so we're grateful for your support and involvement. Thank you for being part of the Sprift community. Kindest regards, Ellie Wilson Head of Customer Experience
5/5
GoogleFirst class service, the staff are highly skilled and knowledgeable in everything they do. Stacey kept us up to date with all developments during the sale of our property and delivered a friendly efficient service.
5/5
GoogleJasmine was very knowledgeable when giving me advice on a property. She is kind and approachable. Although I did not progress in buying she has really helped me out for the future . I would definitely recommend her to anyone looking to buy.
5/5
GoogleThey acted in my sale. Very good photos. Good communication throughout. Would recommend.
5/5
TrustpilotLettings at the Billingham branch
Sarah in the Lettings department at the Billingham branch has been extremely helpful and provided valuable information regarding the rental of our property. I highly recommend her services.
5/5
TrustpilotThe staff are always very helpful
The staff are always very helpful, professional, efficient and friendly. Nothing was ever too much trouble for them.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
The 12 Michael Poole offices, by town:
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.
