Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
★★★★★
5,392 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.
5,066
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
20
Reviews on The Trusted Agent
All 12 offices
248
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's 12 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleReceived very good service from mr imran, 5 star experience
Thank you for your kind feedback. We’re delighted to hear you had a 5-star experience with Imran. We really appreciate your support and look forward to helping you again in the future!
5/5
GoogleJane changed our opinion of solicitors, amazing. 100% recommend.
5/5
GoogleRating only, no written review.
5/5
GoogleA really helpful team who are always on hand to offer assistance. In the rare event that we have an issue, the team always respond straight away with professionalism and knowledgeable advice. Would highly recommend. Thank you.
5/5
GoogleJust brilliant, we love their CRM and the customer service and help is always fast and great !
5/5
GoogleWe have used Acquaint CRM for many years. A very user friendly system and their support is excellent.
5/5
GoogleWe have used Acquaint for the last 16 years and could not imagine running our business without it. Things like landlord accounts and annual returns are easy to do and property details are simple to create. If you ever have a problem, then the helpdesk is manned by people who know what they are doing so that is a really big plus.
5/5
GoogleExcellent service from a great team!
5/5
GooglePrompt and helpful staff to address any technical query.
5/5
GoogleA great software provider and their customer service is excellent. We've used BrightLogic for many years and would never change to anyone else - thoroughly recommend them.
5/5
GoogleGreat team at Acquaint - very helpful and always on hand to offer assistance when needed.
5/5
GoogleRating only, no written review.
5/5
GoogleWhilst this is a very good system indeed its the people that support you that make it exceptional. Nothing is too much trouble, from support to training they are with you every step of the way. Many thanks to the Bright Logic team
5/5
GoogleGreat team, highly efficient, supportive and experienced in Web design and customer service. I would highly recommend to any business or professional looking for website & CRM deisgn & maintenence.
5/5
GoogleExcellent Software and the best support team we have ever worked with. Calls always answered promptly and guidance given immediately
5/5
GoogleThe database system that Aquaint offers is brilliant. I love how it is all seen in one place and what it can offer. I have struggled a lot with the accounts as I am not a book keeper and perseverance has got me through this. The support team are fantastic and will help you no matter what. I am very happy with the package that Aquaint offers.
5/5
GoogleAmazing system, very easy to use and great service from online help. Highly recommend
5/5
GoogleExcellent service at all times. Very happy to recommend.
5/5
GoogleIt was a pleasure to deal with Sian who helped me with an appraisal.
Thank you so much Owen. If you need anything in the future, please get in touch. Best Wishes Perry Bishop Cheltenham
5/5
GoogleCan't praise this Estate Agent more highly than 5 stars. Initially involved with Redcar branch but Helen at Eston was our prime contact. Lovely lady, very professional and obviously loves her job. It was a pleasure to deal with her.
5/5
GoogleVictoria helped us from start to finish she was very attentive and professional tthroughout the whole process in a word excellent!!! Thank you for all your help J A Shanley
5/5
GoogleWe decided to use Michael Poole Nunthorpe Branch to sell our family home as they were our local agent. Victoria was our main point of contact and she was absolutely fantastic from start of the sale process to completion. Couldn't have asked for a better Estate Agent.
5/5
GoogleWe purchased a property through Michael Poole. Our initial contact at the office was Isobel. She has a bubbly persona on the phone which is very reassuring. She kept us up to date and organized cleaners before we moved in. Very grateful for her professionalism and would recommend Michael Poole Estate Agents.
5/5
GoogleAmazing experience! Very helpful indeed. Thanks to both Jack and Leanne for helping us to sell and buy.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
The 12 Michael Poole offices, by town:
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
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