Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI had a very positive experience working with Jasmine during my property search. From the outset, she was helpful, professional, and consistently went above and beyond to assist me.
I sincerely value the support, time, and effort she invested throughout my search. Her communication and overall service were excellent.
My family and I are very grateful for all her help. I would happily recommend Jasmine to anyone looking for a dedicated and reliable estate , and I look forward to staying in touch in the future
Mary · 1 May 2026 · Michael Poole Middlesbrough
★★★★★ 5/5
GoogleSelling a house is a very stressful experience so it is such a bonus to have friendly, professional people to help. Victoria at Michael Poole has been exactly that: giving advice and guidance. Thank you.
Kenneth · 1 May 2026 · Michael Poole Nunthorpe
★★★★★ 5/5
GoogleVictoria was so helpful and knowledgeable, guiding us through the process every step of the way. Can't thank you enough Victoria!
Gill · 1 May 2026 · Michael Poole Nunthorpe
★★★★★ 5/5
GoogleWe have sold our last 4 houses with Micheal Poole and find the service exceptional, they got the price right on all of our houses which is very important and provided an exceptional service, we thank Leann and Jack for efforts and an extra thank you to Jack for his patience and positivity
Keith · 1 May 2026 · Michael Poole Ingleby Barwick
★★★★★ 5/5
TrustpilotWe viewed a property that was for sale…
We viewed a property that was for sale with Micheal Poole on December 30th 2025 and made an offer via email on the 30th. Although the office was closed on the 31st the office manager rang me from home. The offer was accepted. Though out the whole process Marian Gilhooly constantly kept in touch with updates. She was supportive, encouraging when things slowed down and incredibly helpful and professional. I don’t think that anything was too much trouble for her , she simply could not do enough for us. We are looking forward to receiving the keys to our new home next week and also looking forward to seeing Marian again.
Kathleen · 30 April 2026 · Michael Poole Yarm
★★★★★ 5/5
GoogleCatherine was very helpful from start to finish with my house purchase. She quickly picked up my case after it was handed over from another member of staff and got up to speed without any issues.
Although the seller’s solicitors were quite slow, she consistently chased them and kept things moving. She gave regular updates and clearly explained each stage of the process, which made everything easier to follow.
I’ve worked with this conveyancing firm before and would highly recommend them for both affordability and quality of service. I will definitely use them again in the future.
Josh · 30 April 2026 · Michael Poole Nunthorpe
★★★★★ 5/5
GoogleGreat service from Poole’s again particularly Oliver who helped throughout the letting process for my property. Five stars
Laura · 30 April 2026 · Michael Poole Middlesbrough
★★★★★ 5/5
GoogleNick at the Yarm Office helped us buy our flat, and helped us sell it a few years later! He’s been a fabulous help to us both times. He’s communicative, helpful, and gets straight to the point. I don’t plan on moving any time soon, but I know where I’d go if I did.
Sarah · 30 April 2026 · Michael Poole Yarm
★★★★★ 5/5
GoogleExcellent support in selling our property. Everyone at the Nunthorpe branch were so helpful particularly Victoria Wood. She was friendly, kind, humorous, patient and very professional . A lovely person doing a great job. Highly recommend Michael Poole.
Paul · 30 April 2026 · Michael Poole Nunthorpe
★★★★★ 5/5
GoogleWorked with Jack Johnson at Michael Poole Ingleby Barwick on a property purchase. He did a great job of keeping everything moving through what became a longer than expected process. Would recommend him!
Nick · 30 April 2026 · Michael Poole Ingleby Barwick
★★★★★ 5/5
TrustpilotExcellent communication
Alisha was brilliant in keeping me updated throughout the process and was happy to deal with any queries whether by phone or email. An extremely smooth process!
ALISON · 29 April 2026 · Michael Poole Yarm
★★★★★ 5/5
TrustpilotHouse purchase
We have been very impressed with Michael Poole Estate Agents. They have been very efficient and helpful for us.
We would definitely recommend them.
Joan · 28 April 2026 · Michael Poole Yarm
★★★★★ 5/5
GoogleGreat service from the lettings team! 5 stars for all of the help to find my new home. Would recommend to tenants and landlords.
James · 27 April 2026 · Michael Poole Coulby Newham
★★★★★ 4/5
GoogleHelpful and friendly staff. Good service overall
Charlotte · 27 April 2026 · Michael Poole Coulby Newham
★★★★★ 5/5
TrustpilotSuperb service
The structured client first approach by the team at Michael Poole , Guisborough led by Jack, and Alisha was excellent .
Preparedness, thoughtful and knowledge of the local market was superb, cannot recommend highly enough
Mike · 27 April 2026 · Michael Poole Yarm
★★★★★ 5/5
GoogleAbsolutely fantastic service from Matt, Kye & team. We felt in good hands the entire process of selling our house. Managed to get an offer placed and sold within 2 weeks which we were over the moon at. We are so so grateful to you all - fantastic team.
Lucy · 27 April 2026 · Michael Poole Nunthorpe
Agent replied · 27 May 2026
Thank you Lucy. We were delighted to be able to help you and your family move to your lovely new home. We wish you many years of happiness there.
★★★★★ 5/5
GoogleGreat viewing experience, didn't feel rushed and thanks for showing me around ☆☆☆☆☆
Michael · 27 April 2026 · Michael Poole Billingham
Agent replied · 27 May 2026
Thank you, Michael, for your kind review.
We’re really pleased to hear that you had a great viewing experience and that you felt comfortable and not rushed during your time with us, that’s exactly the experience we aim to provide.
Thank you again for your feedback, and we hope to assist you further in your property search.
Warm regards,
The Preston Baker Team
★★★★★ 5/5
GoogleI’ve just used Inspire to buy my first home and they have been nothing short of fantastic! Stephen and the team have been absolutely brilliant and incredibly supportive throughout the entire process. No question has been too silly and I’ve always had quick and personal responses. I’m officially on the ladder and I’m so glad I’ve done it with the help from Inspire! Thank you Steve & the team 🏠💕🌟
Millie · 26 April 2026 · Michael Poole Ingleby Barwick
Agent replied · 24 May 2026
Congratulations Millie, welcome to the property ladder! We're thrilled Stephen (Steve) and the team could support you through your first home purchase and that our responses felt personal and timely. Thank you for trusting Inspire and for the lovely review, it’s been a pleasure helping you. If you need anything moving forward we’re always here to help.
★★★★★ 5/5
GoogleJasmine has been very helpful
Matthew · 24 April 2026 · Michael Poole Middlesbrough
★★★★★ 5/5
GoogleJasmine was great in assisting me with my questions on a property. Thanks very much
Adam · 24 April 2026 · Michael Poole Middlesbrough
★★★★★ 5/5
GoogleI've been really impressed with Let's Bid. As a property platform for generating high-quality leads, they are second to none. The team is incredibly responsive and knowledgeable, consistently delivering a genuine 5-star service. A special shout-out to Rosie and Jake, who go above and beyond to ensure everything runs smoothly. Highly recommended for any agent looking to grow their business!
Pawelwincenciak · 24 April 2026 · Michael Poole Billingham
★★★★★ 2/5
GoogleI recently had a disappointing experience with this agency while attempting to purchase a property.
I viewed a property prior to it being marketed and made an offer shortly after, which was verbally accepted. Following the agent’s advice, I promptly contacted my mortgage advisor and solicitor and provided the requested documentation, including a mortgage in principle.
However, communication became limited during the process, and I was not informed that other offers were being actively considered. I later found out that the property had been offered to another buyer without being given the opportunity to revise my offer.
I understand that agents have a duty to continue marketing a property until a proceedable offer is confirmed, and that vendors ultimately choose the buyer. However, clearer and more timely communication would have made a significant difference and allowed me to respond appropriately.
This was particularly disappointing as my previous interactions with the agency had been positive. I hope this feedback helps improve communication with future buyers
Rimaz · 24 April 2026 · Michael Poole Nunthorpe
Agent replied · 24 June 2026
The property was shown to you just prior to going live on the market, and it was clearly communicated that all interested parties would be invited to submit their best and final offers. Your initial offer was received a week later and below the asking price, and you were given the opportunity to submit a revised offer alongside other buyers.
As stated in our confirmation email, a digital proof of funding and a mortgage in principle were required, not a mortgage illustration. This was not received until 10 days after your initial offer, which affected the vendor’s ability to assess proceedability. At that stage, it was also apparent that your personal circumstances, including a newly signed fixed-term rental agreement, limited your flexibility to proceed.
All offers and proofs of funding were fully reviewed by the vendor and the property was only withdrawn once the vendor confirmed an acceptable, proceedable buyer and the memorandum of sale issued. We understand this outcome was disappointing, but it reflected the vendor’s choice and the comparative strength of offers, rather than any shortfall in our service.
We appreciate your feedback and will continue to review how we keep buyers informed during competitive situations.
Thank you for sharing your feedback.
★★★★★ 5/5
GoogleVery helpful, polite and friendly staff. All amazing. Thank you all. Rachel Curran
Darren · 24 April 2026 · Michael Poole Ingleby Barwick
Agent replied · 24 May 2026
Thank you, Rachel, for the wonderful review. We're thrilled our team was helpful, polite, and friendly. We’ll share your kind words with everyone. We appreciate you taking the time to leave this review.
★★★★★ 5/5
GoogleMy experience with inspire estates was absolutely amazing. Kelly was particularly helpful and was there whenever I needed her. Highly recommend.
Kirk · 24 April 2026 · Michael Poole Ingleby Barwick
Agent replied · 24 May 2026
Thank you for the glowing review, Kirk Property Solutions. We’re thrilled Kelly was so helpful and available whenever you needed her. Your recommendation means a lot to the Inspire Estates team, and we look forward to assisting you again.
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