Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleDebbie and the team at Michael Poole Billingham have been absolutely outstanding from start to finish. Their professionalism, knowledge, and genuine care made what can often be a stressful process feel smooth and controlled. Debbie kept us informed every step of the way, always responding quickly and clearly to any questions we had.
What really stood out was Debbie’s attention to detail and commitment to getting the best possible outcome for us. Debbie went above and beyond, ensuring everything stayed on track and handling any challenges with confidence and efficiency. We always felt like Debbie and the team had our best interest at heart and were always on hand to help and support us.
We couldn’t have asked for a better estate agent and would highly recommend Michael Poole Billingham to anyone looking to buy or sell a property. A truly 5-star service!
Becky · 4 May 2026 · Michael Poole Billingham
Agent replied · 22 April 2026
Thank you for your wonderful review! 😊 We're delighted to hear that your home sold so quickly and that you had such a positive experience with our team. Clear communication and expert guidance are what we strive for, so it’s fantastic to know we met your expectations. Wishing you all the best in your new home! 🏡✨ …
★★★★★ 5/5
GoogleMichael Poole went above and beyond while working on the sale of my auntie’s bungalow.
Debbie is fast at replying to emails and calls and always happy to help to push things along and make the sale go fast and smoothly.
I definitely recommend them if you’re looking to sell a house.
Ana · 4 May 2026 · Michael Poole Billingham
★★★★★ 5/5
GoogleOur experience has been excellent. We found all the staff courteous, friendly and helpful. Gemma dealt with our sale and was so supportive, always kept us informed and was extremely helpful and reassuring throughout the whole process of the sale.
Philip · 4 May 2026 · Michael Poole Ingleby Barwick
★★★★★ 5/5
GoogleI have bought and sold many properties over the years and I would just like to say William's estate agents are the best in the business, professional, courteous and go above and beyond the norm. Karen and the whole team worked tirelessly in securing the purchase. Great communication always and would recommend this firm again and again if selling or buying. Too many agents sit back and let it happen naturally, this agency pushes for results. Can't recommend them enough. 10 star .
Keith · 4 May 2026 · Michael Poole Ingleby Barwick
★★★★★ 5/5
GoogleWe recently purchased a home through William Estates, they were always so friendly and attentive. This is our first timing buying so quite a daunting process, but they always answered our queries efficiently and supportively. We would recommend.
Gemma · 4 May 2026 · Michael Poole Ingleby Barwick
★★★★★ 5/5
GoogleThank you Williams or supporting and assisting, going well beyond, the difficult sale of our property. Without Williams the sale would have failed on at least 2 occasions, But without Karen (and I am sure others behind the scenes) it would have definately fell through. I know people may think that they had to do it to get paid, but had it fallen through I would have stuck with Williams because of their support and going beyond was exceptional.
I would gladly recommend them and use them again in the future.
Dale · 4 May 2026 · Michael Poole Ingleby Barwick
★★★★★ 5/5
GoogleWe have just completed our purchase of a property and I honestly can not thank the staff at Williams enough for their help, support and just overall loveliness throughout the whole process. Beth showed us round and has been fantastic throughout and Gemma has gone above and beyond for us, pushing the process along, recommending contractors and just being so helpful and amazing! Really can not recommend highly enough whether you are purchasing or selling, I am sure they will be the best!
Liz · 4 May 2026 · Michael Poole Ingleby Barwick
★★★★★ 5/5
GoogleI’ve had the pleasure of working with Kelly over the past few years, and she has consistently been a calm, reliable and supportive presence throughout. She communicates clearly, responds promptly, and always does her best to navigate situations thoughtfully and professionally.
Property management can be challenging at times, but Kelly remains approachable, personable and genuinely committed to maintaining a strong relationship with her landlords. She’s friendly, responsive and keeps things moving, even when situations become more complex.
I’ve really appreciated her support over time and the care she puts into doing a good job and keeping everything running as smoothly as possible. It truly makes a difference.
Thank you Kelly!
Alex · 3 May 2026 · Michael Poole Ingleby Barwick
Agent replied · 24 May 2026
Thank you, Alex, for sharing this wonderful feedback. We're delighted Kelly's calm, clear communication and commitment have made property management easier for you. We will be sure to pass your kind words along to her, and the whole team appreciates it. We look forward to continuing to support you.
★★★★★ 5/5
GoogleThankyou Kelly for your hard work and diligence in helping me through a difficult period with regard to my flats. It is with some trepidation that I prepare for the nonsensical new legislation that will affect renters adversely thru fewer properties and higher rents but it is good that you will be on my side
Ian · 3 May 2026 · Michael Poole Ingleby Barwick
Agent replied · 24 May 2026
Thank you Ian for your kind words. I’m glad I could support you through a difficult period, and we will continue to monitor the new legislation and its likely impact so I can advise and protect your interests. Please rest assured I will be on your side and available to help as things develop.
★★★★★ 5/5
GoogleHelpful & Friendly
Peter · 3 May 2026 · Michael Poole Ingleby Barwick
Agent replied · 24 May 2026
Thank you, Peter! We're so glad our team was helpful and friendly, we appreciate your kind feedback and look forward to assisting you again.
★★★★★ 5/5
GoogleI've been dealing with Kelly for a number of years now and have always found her to be very professional. Neither favouring the landlord (me!) or the tenants means happy landlord & tenants in the long run and that's what we all want. Making time for face to face meetings builds a long term relationship which makes dealing with any issues easy. Automation and systems are great but sometimes a call/meet makes things so much easier all round. If you want to rent somewhere or you have somewhere to rent give Kelly a call.
Jane · 3 May 2026 · Michael Poole Ingleby Barwick
Agent replied · 24 May 2026
Thank you, Jane, for your wonderful review and for trusting Kelly with your properties over the years. We're glad her professionalism, fairness, and willingness to meet face-to-face have made things easier for you and your tenants. We'll pass your kind words on to her. We appreciate your recommendation and look forward to continuing to support you.
★★★★★ 5/5
GoogleHad a really good experience with Inspire. Starting with the phone call I spoke to Miguel and his customer service was excellent. I was booked in quickly to view the apartment and when I arrived I was greeted by Jessica. She was great at showing the apartment and was quite knowledgeable and done her job well. Having good and joyous estate agents can really make or break this experience and I was glad I didn't have to deal with any moody or rude workers as I have at other agencies. Good customer service is really important for a business and Inspire have done a terrific job. Thanks again to Miguel and Jessica!
Bilal · 3 May 2026 · Michael Poole Ingleby Barwick
Agent replied · 24 May 2026
Thank you, Bilal, for the fantastic review. We’re delighted Miguel and Jessica made your experience so positive and that our team’s customer service stood out. I’ll be sure to pass your compliments on to them. Thanks again for choosing Inspire.
★★★★★ 5/5
GoogleI had a property viewing today and was blown away by the service. Jessie was beyond professional she was genuinely thoughtful, incredibly knowledgeable, and went above and beyond to make me feel comfortable. Her passion for her work is clear and it made the entire experience seamless. If you want an agent who truly cares, look no further👍👍
PIPz · 3 May 2026 · Michael Poole Ingleby Barwick
Agent replied · 24 May 2026
Thank you for the wonderful review, PIPz RABAH. We're delighted Jessie provided such thoughtful, knowledgeable service and made your property viewing seamless. We’ll be sure to share your praise with her. If you need assistance with next steps or more viewings, we're here to help.
★★★★★ 5/5
GoogleKelly has always been very knowledgeable, helpful, friendly and easy to work with.
Neil · 3 May 2026 · Michael Poole Ingleby Barwick
Agent replied · 24 May 2026
Thank you, Neil. We're delighted Kelly was knowledgeable, helpful, friendly, and easy to work with. We'll pass along your kind words and truly appreciate your support.
★★★★★ 5/5
GoogleVery good service, great team to work with on landlord, tenants relationship.
Blossom · 3 May 2026 · Michael Poole Ingleby Barwick
Agent replied · 24 May 2026
Thank you, Blossom, we appreciate your kind words. We're glad our team could support a positive landlord-tenant relationship, and it was a pleasure working with you. We look forward to assisting you again in the future.
★★★★★ 5/5
GoogleKasia is absolutely amazing and one of the best. She is always happy to help, kind, professional, and truly goes above and beyond for people. Nothing is ever too much trouble for her, and she always handles everything with a smile. It’s rare to find someone so dedicated, supportive, and genuine. We really appreciate all her help and would highly recommend her. From Guida and Pedro Correia
P · 3 May 2026 · Michael Poole Ingleby Barwick
Agent replied · 24 May 2026
Thank you so much for your wonderful feedback. We're thrilled to hear Kasia went above and beyond and made your experience so positive. We will be sure to pass your kind words along to Kasia and the team. We appreciate your recommendation and look forward to helping you again.
★★★★★ 5/5
GoogleKelly has been great in helping me with managing the property. Anytime I have a question she comes back with the answer in a timely manner. She has helped organise the renovations of the house without me having to do anything as I do not live in the town with the property which was a weight off of my mind. I would highly recommend Kelly for any property management. Thank you for your work.
Carla · 3 May 2026 · Michael Poole Ingleby Barwick
Agent replied · 24 May 2026
Thank you, Carla, for your kind review and recommendation. We're delighted Kelly has made managing your property effortless, provided timely answers, and handled renovations while you're out of town. We’ll be sure to pass your praise along to Kelly and look forward to continuing to care for your property.
★★★★★ 1/5
GoogleWe went to see the apartment that was available for rent, we liked it. We did all the checkings, filled all the forms, all good. The agent we met insisted to us on talking with the actual landlord to tell him that we are leaving from his apartment. After we did that, he told us that the house is no longer available so this created a very very very unpleasant situation with the actual landlord that almost didn't wanted to let us stay anymore in his apartment. This company is a total shame and scam
1st Edit:
My 1st reply to yours:
Nice try !
I have attached a picture, maybe you can remember now.
I have 2text messages as well.
You're embarrassing.
Another reason for others to avoid your company.
2nd Edit:
My 2nd reply to yours:
First of all, the flat was listed by your company, not a different one. On Rightmove, there is your address, not the address of the company you tried to push forward to take YOUR fault. At least now, be professional and assume the errors that you make and stop trying to act like people are stupid and get you wrong, because this is not the case.
Second of all, I think you forget what your website shows. Indeed, the company you suggested to make a review exists, but it is also included in your point of contact section, so that would still fall under your company duty. And lastly, I wrote this review for the whole company, not specifically to the sales area, because your whole company works on both sales and renting. So, do not try to fool people here as long as we are aware of our acts. I can see that I am not the only one here complaining about you, so you may want to think this is a sign to work on your professionalism and how you deliver your work to the clients, not to try get out of it blaiming others, or suggesting people are lying because you “do not have any knowledge” of this.
Another pic attached.
I have pics from inside the house as well.
If Google asks, I'll provide them even more details.
Robert · 2 May 2026 · Michael Poole Nunthorpe
Agent replied · 2 July 2026
We have no record or knowledge of any dealings with you, and this review does not appear to relate to an experience with Payne & Co. As such, it will be reported to Google as it may be misleading. If you believe this has been posted in error, please contact us directly so we can clarify.
Your review relates to a property for rent; we are a sales office only. Please redirect your review Payne & Co Lettings & Management which is a different company.
We kindly ask that you remove this review and repost your feedback on the correct page here: https://share.google/kypDGujRielFUSNXH
A member of that company will review and respond in due course. Thank you.
★★★★★ 5/5
GoogleReceived very good service from mr imran, 5 star experience
Mechael · 2 May 2026 · Michael Poole Nunthorpe
Agent replied · 2 July 2026
Thank you for your kind feedback. We’re delighted to hear you had a 5-star experience with Imran. We really appreciate your support and look forward to helping you again in the future!
★★★★★ 5/5
GoogleJane changed our opinion of solicitors, amazing. 100% recommend.
Danny · 2 May 2026 · Michael Poole Nunthorpe
★★★★★ 5/5
GoogleRating only, no written review.
Space · 2 May 2026 · Michael Poole Redcar
★★★★★ 5/5
GoogleA really helpful team who are always on hand to offer assistance. In the rare event that we have an issue, the team always respond straight away with professionalism and knowledgeable advice. Would highly recommend. Thank you.
Andrew · 2 May 2026 · Michael Poole Redcar
★★★★★ 5/5
GoogleJust brilliant, we love their CRM and the customer service and help is always fast and great !
Lizzie · 2 May 2026 · Michael Poole Redcar
★★★★★ 5/5
GoogleWe have used Acquaint CRM for many years. A very user friendly system and their support is excellent.
Leaper · 2 May 2026 · Michael Poole Redcar
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
