5/5
GoogleFantastic professional team
Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
Michael Poole reviews in Ingleby Barwick, Billingham, Redcar and 7 more
★★★★★
5,390 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,390 reviews on four platforms, rated 4.7 out of 5 overall.
5,065
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
20
Reviews on The Trusted Agent
All 12 offices
247
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers9 reviews
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Buyers2 reviews
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
Landlords5 reviews
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Our offices
Michael Poole's 12 offices, most reviewed first. Each has its own page.
- Michael Poole Ingleby BarwickMyton Park, Myton Road, TS17 0WA1,267 reviews · 981 on Google (4.7)35 in the last 90 days
- Michael Poole Billingham10 Town Square, TS23 2LY1,126 reviews · 842 on Google (4.8)38 in the last 90 days
- Michael Poole Redcar30-33 Station Road, TS10 1AG1,089 reviews · 810 on Google (4.8)31 in the last 90 days
- Michael Poole Middlesbrough64 - 66 Borough Road, TS1 2JH896 reviews · 615 on Google (4.5)27 in the last 90 days
- Michael Poole Nunthorpe95 Guisborough Road, TS7 0JS858 reviews · 573 on Google (4.6)40 in the last 90 days
- Michael Poole Yarm59 High Street, Yarm, TS15 9BH, TS15 9BH587 reviews · 295 on Google (4.9)39 in the last 90 days
- Michael Poole Yarm (59 High Street)59 High Street, TS15 9BH435 reviews · 208 on Google (4.9)35 in the last 90 days
- Michael Poole StocktonHigh Street, TS18 1SP409 reviews · 170 on Google (4.9)39 in the last 90 days
- Michael Poole Eston129 High Street, TS6 9JD400 reviews · 201 on Google (4.8)30 in the last 90 days
- Michael Poole Coulby NewhamUnit E Parkway Centre, TS8 0TJ388 reviews · 107 on Google (4.7)30 in the last 90 days
- Michael Poole Middlesbrough (64-66 Borough Road)64-66 Borough Road, TS1 2JH382 reviews · 151 on Google (4.1)25 in the last 90 days
- Michael Poole Guisborough10 Chaloner Street, TS14 6QD316 reviews · 118 on Google (4.8)34 in the last 90 days
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Michael Poole office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleExcellent photos, on time, unobtrusive and polite photographer. Heartily recommend.
5/5
GoogleI can highly recommend Claire Cox and this company they were totally informative and extremely helpful would recommend them to family and friends
5/5
GoogleAppreciated the viewing from Eda she did a great job giving me all the info i needed.
Agent replied · 9 August 2026
Thanks Duncan! Glad to hear Eda looked after you, best of luck with the property search! Take care. Tony Branch Manager
5/5
GoogleI have been delighted with the service provided by Stow Borhers. They have been extremely helpful and professional but in particular Silvio in the South Woodford office has been extremely helpful and efficient 🎉 …
5/5
GoogleEda was fantastic - incredibly helpful in helping me and my partner find our home! Very polite, answered all our questions and diligent. Would highly recommend finding a home to buy with this company!
Agent replied · 9 August 2026
Hi Marizonela, We're delighted to have been able to help you and your partner with your property search, and it's fantastic to hear that Eda made such a positive impression, she is really pleased to read your kind words! Providing guidance and support throughout the process is what we aim for, so it's great to know you felt well looked after. Thank you for recommending us and we wish you both all the very best for the future! Take care. Tony Branch Manager
5/5
GoogleEda has been incredibly helpful, attentive and intuitive. We are very appreciative for all her help with our house search!
Agent replied · 9 August 2026
Hi there, Thanks so much for the kind review. Best of luck with the search, we hope to find you the perfect one soon! Take care. Tony Branch Manager
5/5
GoogleI think is the first time that I feel that an agency actually cares about tenants and making their experience as easy and nice as possible. Excellent service from Pierce and Adrian!
Agent replied · 23 May 2026
Thank you so much for the wonderful review! As a local family business, we truly care about the people in our properties, so hearing that you feel supported means the world to us. Pierce and I really enjoyed helping you get settled, and we’re always here if you need anything. Welcome to the neighborhood!
3/5
TrustpilotDisappointed
I have Been renting through MP for 9+ years but I had to leave due to LL selling, I’ve had no trouble with MP up until I was leaving, I had no contact or help from anybody after the sect 21 to help me find anything new?, eventually after finding a new property to rent I had issues with them delaying my reference despite not missing a payment in 9 years!! I’m glad I cancelled my Standing order as I was billed for the month after my tenancy ended as they had failed to update Melanie in accounts that I had gone. I received no apology, just a standard response “system hadn’t been updated” -I left my flat in great condition and it’s 3 weeks before I get my deposit back , I can afford it but how are people supposed to pay a deposit whilst waiting repayment of another. Not good enough.i was thinking about 4 stars however decided on 3, when you can spend an lifetime in building a legacy up but it takes one stupid mistake in letting it fail! Shame
5/5
GoogleMo I had a very positive experience working with Mo. He was consistently helpful, professional, and approachable throughout the process. His clear communication and willingness to go the extra mile made everything run smoothly and efficiently. I truly appreciate his support and dedication, and I am very pleased to have worked with him. I would highly recommend Mo to anyone seeking reliable and effective assistance.
5/5
GoogleJust bought a home with Michael Poole Stockton without any problems, staff very pleasant and professional, wouldn’t hesitate to recommend them.
5/5
TrustpilotHighly recommended
The valuer made me feel comfortable,no hard sales pitch, and out of the 3 agents I'd contacted, I put my trust in him and his colleagues to sell my late father's home. All the people I subsequently dealt with at Michael Poole in Stockton on Tees were friendly and professional, with excellent communication. They quickly got numerous viewings, lots of possible interest and an offer....unfortunately the chain collapsed so it was back to square one, but again the staff at Michael Poole came up trumps and through their excellent liaison, I soon had another offer, leading to completion. I am so pleased I 'went with my gut' and trusted them to sell the property.
5/5
TrustpilotGreat customer service
Great customer service, staff were great
5/5
GoogleGreat experience with the team throughout my purchase. From start to completion they remained in contact, checking inwith progess and informing us of any updates. Special mention to Craig who guided us along the way. Thank you!
5/5
GoogleRating only, no written review.
Agent replied · 8 July 2026
Thank you for the 5-star rating! We know moving house can be a stressful time, so we’re thrilled we could take the home admin off your plate. Our team is dedicated to a seamless utility setup and efficient household bill management. We appreciate the support!
1/5
GoogleWould give 0 stars if possible where to begin with this company. Communication via phone is impossible they will never answer so you are forced …
Agent replied · 8 July 2026
Hello Jamie, thank you for your patience whilst we resolved this for you. Should you need anything further, please feel free to reach out to the team directly.
5/5
GoogleRating only, no written review.
Agent replied · 8 July 2026
Thanks for the 5 stars! We know moving house can be a headache, so we’re glad we could simplify your home admin. Our goal is to offer the best bill consolidation through a professional utility setup, giving you just one monthly payment to worry about. Thanks for choosing Homebox!
5/5
GoogleQuick and efficient service, pleasant customer experience.
Agent replied · 8 July 2026
Thank you for the 5-star review! We’re so glad you found our team to be quick and efficient. At Homebox, we strive to make household bill management a pleasant experience for everyone. Our goal is to ensure your utility setup is as smooth as possible so you can enjoy the convenience of one monthly payment. We appreciate your support!
5/5
GoogleRating only, no written review.
Agent replied · 8 July 2026
Hi Edna, thanks for the 5 star review! We’re delighted that Homebox could help streamline your household bills. We strive to provide the most convenient one monthly payment solution for utility management, and it’s great to see that reflected in your experience.
1/5
Googlebeen trying to call for a week and no answer what so ever. there scammers my electricity isn’t being payed!! do not go to them when you try call you get put through to a AI!!!! …
Agent replied · 8 July 2026
Hi Alex, I'm sorry to hear that you haven't been able to get through to us. I can't … More
1/5
GoogleDo NOT use this service. We set up our utilities through Homebox and have now moved out of the property. After moving out, we realised the following: we have an overdue bill with Thames Water; we were owed over 600 pounds from our …
Agent replied · 8 July 2026
Hi Ines, I can see that you are now authorised to speak on the account and that our … More
5/5
GoogleFantastic service and very friendly
Agent replied · 8 July 2026
Hi Lucian, thank you so much for the 5-star review! We’re thrilled to hear you had such a fantastic experience with our team. … More
5/5
GoogleRating only, no written review.
Agent replied · 8 July 2026
Hi Zainab, thanks for the 5-star support! At Homebox, we’re committed to making household bill management effortless for every customer. We’re glad we could provide you with a seamless utility setup and … More
5/5
GoogleRating only, no written review.
Agent replied · 8 July 2026
Hi Saad, thank you so much for the 5-star review! We’re delighted that Homebox could help you save time on your household bill management. Our goal is to provide a truly seamless utility setup through our one monthly payment service, making your home admin easier than ever. We appreciate the support!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Michael Poole
Which Michael Poole office has the most reviews?
Ingleby Barwick has the most, with 1,267 reviews rated 4.7 out of 5, followed by Billingham with 1,126.
Where are the Michael Poole offices?
The 12 Michael Poole offices, by town:
- Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
- Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
- Eston: 129 High Street, Eston, Middlesbrough, TS6 9JD
- Guisborough: 10 Chaloner Street, Guisborough, TS14 6QD
- Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
- Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
- Middlesbrough (64-66 Borough Road): 64-66 Borough Road, Middlesbrough, TS1 2JH
- Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
- Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
- Stockton: High Street, Stockton, TS18 1SP
- Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
- Yarm (59 High Street): 59 High Street, Yarm, TS15 9BH
What do sellers say about Michael Poole?
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
What do landlords say about Michael Poole?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
