Trusted Agent profile · North Yorkshire and County Durham
Verified
★★★★★
4,541 reviews across 7 offices and 4 platforms
Michael Poole has seven offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough, Nunthorpe, Yarm and Coulby Newham (North Yorkshire and County Durham). Together they have 4,541 reviews on four platforms, rated 4.7 out of 5 overall.
4,219
Reviews on Google
All 7 offices
58
Reviews on Facebook
Business-wide
20
Reviews on View Agents
All 7 offices
244
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe have used Acquaint for the last 16 years and could not imagine running our business without it. Things like landlord accounts and annual returns are easy to do and property details are simple to create. If you ever have a problem, then the helpdesk is manned by people who know what they are doing so that is a really big plus.
5/5
GoogleExcellent service from a great team!
5/5
GooglePrompt and helpful staff to address any technical query.
5/5
GoogleA great software provider and their customer service is excellent. We've used BrightLogic for many years and would never change to anyone else - thoroughly recommend them.
5/5
GoogleGreat team at Acquaint - very helpful and always on hand to offer assistance when needed.
5/5
GoogleRating only, no written review.
5/5
GoogleWhilst this is a very good system indeed its the people that support you that make it exceptional. Nothing is too much trouble, from support to training they are with you every step of the way. Many thanks to the Bright Logic team
5/5
GoogleGreat team, highly efficient, supportive and experienced in Web design and customer service. I would highly recommend to any business or professional looking for website & CRM deisgn & maintenence.
5/5
GoogleExcellent Software and the best support team we have ever worked with. Calls always answered promptly and guidance given immediately
5/5
GoogleThe database system that Aquaint offers is brilliant. I love how it is all seen in one place and what it can offer. I have struggled a lot with the accounts as I am not a book keeper and perseverance has got me through this. The support team are fantastic and will help you no matter what. I am very happy with the package that Aquaint offers.
5/5
GoogleAmazing system, very easy to use and great service from online help. Highly recommend
5/5
GoogleExcellent service at all times. Very happy to recommend.
5/5
GoogleIt was a pleasure to deal with Sian who helped me with an appraisal.
Thank you so much Owen. If you need anything in the future, please get in touch. Best Wishes Perry Bishop Cheltenham
5/5
GoogleVictoria helped us from start to finish she was very attentive and professional tthroughout the whole process in a word excellent!!! Thank you for all your help J A Shanley
5/5
GoogleWe decided to use Michael Poole Nunthorpe Branch to sell our family home as they were our local agent. Victoria was our main point of contact and she was absolutely fantastic from start of the sale process to completion. Couldn't have asked for a better Estate Agent.
5/5
GoogleWe purchased a property through Michael Poole. Our initial contact at the office was Isobel. She has a bubbly persona on the phone which is very reassuring. She kept us up to date and organized cleaners before we moved in. Very grateful for her professionalism and would recommend Michael Poole Estate Agents.
5/5
GoogleAmazing experience! Very helpful indeed. Thanks to both Jack and Leanne for helping us to sell and buy.
5/5
GoogleLeanne was super helpful, friendly and lovely from the beginning of purchasing my first home to the ending! Communication was always spot on and I can’t fault her at all! Helped to ensure the smoothness and comfortability of my house purchase!
5/5
GoogleJasmine Jacob’s was fantastic in helping us find our property. She was always available to discuss our requirements and the services offered were very professional. Highly recommended.
5/5
GoogleI recently have been working with AIBHA, She helped my family find our home and made the process as easy as she can, we struggled with the final stage but she stood wonderful until we go the keys, thank you!
5/5
GoogleJasmine has been incredibly efficient throughout my property search, always staying proactive, organised, and attentive to my needs. She took the time to understand exactly what I was looking for and consistently provided suitable options quickly, making the whole process smooth and stress-free. Her communication has been excellent, keeping me updated at every stage and responding promptly to any questions or concerns. Jasmine’s professionalism, dedication, and genuine willingness to help have made a real difference, and I’ve felt fully supported throughout the entire experience.
5/5
GoogleI’d like to thank jasmine for her support and guidance with helping me search for my first property , her knowledge has helped me understand the process and even though i haven’t found what’s right for me yet it it has given me a very good foundation of what i’m looking for ,. Thank you Jasmine
5/5
GoogleNothing is conventional about Aibha. From the way her name is spelt versus the way it is said 🫣. If you aren't taken by her name, then you would by her gorgeousness. And if those two don't, you won't escape the excellence with which she carries out every viewing. I am thankful that you stayed patient with me to get a house. My orders were tall, my husband is picky, yet you stuck with me. I am mostly touched by how you remember me with every new house that springs up on the market. I have met many streets ahead agents, NONE have taken us as personal as you have.
5/5
GoogleI had a great experience working with Jasmine during my property search. She was professional, supportive, and always willing to go the extra mile. I truly appreciate the time, effort, and guidance she provided. Her service and communication were excellent throughout. My whole family joins me in thanking her, we genuinely appreciate everything she has done. I would highly recommend Jasmine and will definitely keep in touch for future needs.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ingleby Barwick has the most, with 1,267 reviews rated 4.7 out of 5, followed by Billingham with 1,126.
The seven Michael Poole offices, by town:
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
