Trusted Agent profile · North Yorkshire and County Durham
Verified
★★★★★
4,542 reviews across 7 offices and 4 platforms
Michael Poole has seven offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough, Nunthorpe, Yarm and Coulby Newham (North Yorkshire and County Durham). Together they have 4,542 reviews on four platforms, rated 4.7 out of 5 overall.
4,219
Reviews on Google
All 7 offices
58
Reviews on Facebook
Business-wide
20
Reviews on View Agents
All 7 offices
245
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleRating only, no written review.
Hi Alia, many thanks for the 5 stars! It’s great to know we could assist with your utility setup. We’re dedicated to taking the hassle out of household bill management so you can focus on enjoying your new home.
5/5
GoogleMatthew was very helpful, knowledgeable, polite, and professional. He answered my questions and we were finished in under 30 minutes.
Hi Michael, thank you so much for the 5-star review! We’re delighted to hear that Matthew provided such professional support. We aim to make household bill management as quick and efficient as possible, and we're glad he could get your utility setup questions answered in under 30 minutes. Providing a stress-free way to get to one monthly payment is what we're all about at Homebox. We'll be sure to pass your kind words on to Matthew!
1/5
GoogleHidden fees and zero service. Predatory fees and targeting international students. Avoid Homebox. I paid £723 for a 3-month stay at Bloom East Apartments (D0813). I moved out in December and I’m still fighting for my refund 5 months later. They are refusing to refund £195 by claiming "hidden fees": a £135 early termination fee and an extra £60 billing fee. These were never made clear for my short-term stay. On top of that, their service is a joke. They didn’t pay my water bill on time, leading to a debt collection notice in my name. Now they’ve told me to deal with the electricity company myself because they can’t be bothered to fix their own mistakes. It is clear they target international students, expecting us not to understand the system or fight back against these unfair charges. This is predatory and feels like blatant discrimination. Even the "agreed" refund £330.3 hasn't arrived. Jenni and the team just hide behind fine print. If you are a student or a new tenant, stay away. They take your money and disappear.
Hello Lynn, Thank you for sharing your concerns. We take your feedback seriously and would like to clarify the current status of your account. Regarding your final balance, we have been in proactive contact with the energy supplier on four separate occasions to secure your final statement. As the supplier has not yet issued this, we have offered to release your current credit balance to you now, with the understanding that the final utility bill will need to be settled once it is produced. Regarding the charges mentioned, these are standard administrative costs associated with the early closure of a 12-month agreement. We are transparent about these terms at the start of every contract. We apologise for the delay you’ve experienced and for the frustration regarding the water account. We are committed to resolving the outstanding balance with you. We will get in touch with you directly so we can look into and resolve this for you.
5/5
GoogleWas put in touch with Mathew at homeboy via our letting agency. And he made it so easy for us to set up our utilities all in 1 place with 1 monthly payment. Thanks Mathew for all your help
Hi Andy, thank you for the 5-star review! We’re so glad your letting agency put you in touch with us. It’s great to hear that Matthew made your utility setup so easy. Our goal at Homebox is to provide a seamless household bill management experience by putting everything in one place with one monthly payment. We’ll be sure to share your thanks with Matthew. Enjoy your new home!
1/5
GoogleRating only, no written review.
Hello, thank you for your feedback. We’ve looked into your account and believe we have identified the issue you were experiencing. Although our records show this may have been resolved, I have escalated your case to the relevant department to ensure everything is settled to your satisfaction. A member of our team will be reaching out to you directly today. Please keep an eye on your inbox so we can get this finalised for you.
1/5
GoogleWould give 0 stars if possible. They've just been upping our council tax bill because they didn't think ahead to let the council know different tenants were moving in and as such the council has apparently undercharged us. All this, and yet theyve never contacted me directly about it until i lodged several complaints. However, the only responses i got were just further increases and further evodence of homeboxes incompetence. Avoid if possible. Preferably get them shut down... Update: still just as bad as everyone says. Can't give simple answers when asked, and reply to complaints with ai generated apologies which still don't answer your questions. Makes me wonder why theres a service fee when theres no service.
Hi there, Thank you for your feedback. I’m really sorry to hear about the issues you’ve faced with your council tax and how frustrating it must have been to only receive updates after chasing. We’d like to review what’s happened and put this right. Please email us at support@homebox.co.uk with your ticket reference 227545601249 so we can investigate the charges and provide a clear resolution. Thanks, Jonathan The Homebox Team
5/5
GoogleFirst class service from Ashton Stripp. This is a late review, in that I moved to Battle just over 6 weeks ago. It was quite stressful - I think house moves always are - but one thing that wasn’t stressful was working with Paul and Bella at Ashton Stripp. They were both so helpful and kept me informed every step of the way. Big thanks to both, and particularly to Paul for recommending a local firm to carry out some repair works that were found during the survey. It’s not easy finding good tradesmen, and as I’m completely new to the area I’m relying on good and trustworthy recommendations.
Thank you Helen, it was a pleasure and great to hear the tradesman have met expectations!
5/5
GoogleWe recently completed on a property through Ashton Stripp and cannot recommend Paul highly enough. Our purchase was far from straightforward, it got complicated very quickly, and Paul's professionalism, persistence and calm determination to find solutions when others might have walked away was genuinely impressive. He went above and beyond at every turn and was instrumental in getting the deal over the line. A special mention too for Bella, who first showed us the property and made an excellent first impression of the firm. But Paul is simply outstanding, if you want an agent who will fight your corner and deliver, look no further.
Thank you very much for your kind review Simon. It was a journey! It was a pleasure to work with you and we hope you enjoy your new home!
5/5
GoogleI would highly recommend this agency. I dealt with Jessica during the process of renting a flat, and she was incredibly helpful throughout. She was also very responsive, often replying to my emails within minutes. On the day of key collection, I was unfortunately delayed due to traffic. The team kindly stayed after the branch had closed to ensure I could still collect the keys and move in that day, which was greatly appreciated. They even walked to the property with me to show me around, going above and beyond what was expected. Overall, a very positive experience and excellent service.
Thank you so much for your fantastic 5-star review. We are so pleased to hear that you had such a positive experience with Jessica and the team during your move. Jessica is a real credit to our team, and I know she’ll be especially pleased to hear your kind words about her responsiveness and support throughout the process. I’m also glad we were able to assist on the day of your move, we understand how important those moments are, and we are always happy to go the extra mile to help where we can. On behalf of the whole Morriston Lettings team, thank you for your recommendation. We hope you’re settling in well and wish you all the best in your new home. Best wishes, Laurence and the Morriston Lettings Team
1/5
GoogleWhat a horrendous company!! I've so far sent 4 requests (2 via right move and 2 directly through their website) to contact me for a viewing on a property in Shrivenham. As a cash buyer I am in a good position to purchase property, however they have not bothered to contact me! I'm sure the vendor would love to know about their utter incompetence to sell a property! I will avoid at all costs any property for sale with this joke of an estate agent, and will most definitely NEVER sell a property with them!
Hi DJ, We are sorry to hear of your experience. Please be assured that we would not knowingly ignore a viewing request, and furthermore we cannot find anything on our systems in relation to your requests. We would love to get to the bottom of this and help you in your property search. Please contact the branch manager charlieberry@richardjames.uk
5/5
GoogleI would like to say how incrediblely patient the team from mann letting agency in Canterbury have been within helping me with not only finding a home but a secure network with understanding and emotional experience behind some would say it hard time in life and as this was my first time doing something like this the team made it so easy and confitable for me although me continuously phoneing in office to find out more about the place I visited with the help of Holly in witch was so helpful and polite and reassured me throughout my place of home and jazmyn I cant say thank you enough for your patients and understanding in all the confusion and whirlwind lol and thank you.... last but not forgotten the lovely lady I speak to every time I called the receptionist how kind and well mannered si polite and helpful it was nice to have chat and natter thank you also for your patience with me hipe to see you all soon kind regards Rikki Warner
1/5
GoogleHonestly I don´t know where to start. But after speaking to their Regional manager it all makes sense. First thing they wanted was to get us to speak to their specialist panel of mortgage brokes that can get more deals etc. In contrast to the last estate agents we bought from they wanted a fee up front etc. They were also keen to market our house for us and I asked multiple times to send me a some information oin their fees etc which was avoided 3 or 4 times. We have seen house that has been on the market for overa year, I spoke to the vendors son while at the viewing and he explained they weren´t in a rush and wouldnt need us to have a an offer on our house to accept an offer. I asked him and he said no he was happy because they arent in a rush. We were loking to put an offer in when a regional manager I have never spoken to calls up again trying to market our house, I told him I didnt get a good feeling from them and chose another estate agent we had a better experience withg and he went on to bash them for not being able to get photos for 2 weeks. I said the marketing on the other company and the treatment is much better and I was going to use them anyway and he proceeded to send a whstsap message. I get my name is difficult but I am dyslexic and a sales person and I make sure I spell peoples name correctly so I mentioned like I said before about trust and I will post the transcript below of the conversation.. You make up your minds if you would trust this person selling your house. Allun; Hi Farren, it’s Allun here from MANN. I’ve spoken to the owner, and it was as expected, once you are under offer, he will seriously consider any offer 👍 If you need anything else, please let me know 👌 Ferran: Thank you,, we will let you know. 👍 Ferran: Do we contact you or Zeyad? Allun; Totally up to you, I’m the regional manager for the area. So, feel free to speak to Zeyad, he is aware of everything 👍 Ferran: Thank you Allun, I will contact him. It´s Ferran by the way not Farren.. Like I said, as a sales person, trust is everything. I´m dyslexic and I get potential customers names right. Thank you Allun, I will contact him. It´s Ferran by the way not Farren.. Like I said, as a sales person, trust is everything. I´m dyslexic and I get potential customers names right. Allun; Not an issue, I just coped what was on the system, so apologies. Best of luck to you, when you get your photos in 2 weeks 😂 Clearly not if Zeyad has been emailing right Allun; So an e mail address and how a names been inputted in the system is clearly the same thing 😂 Ferran: Like I mentioned before, I didn´t get a sense of professionalism, from your company. You are the manager and speak to customers like this, which explains a lot. You have proved my point. I will speak to Zeyad directly when we have our house on the market, considering 43 Island road has been on the market for over a year I am sure 2 weeks won´t make too much difference. Allun; Professionalism, interesting, I merely answered a question. My professionalism, is getting the best possible outcome for my clients. Having been the top agent in my area for many years. It would suggest that I’m very good. I have informed Zeyad, and that’s fine. Being the best in the business, making a client wait 2 weeks for photos is ridiculous. Also, you said that the agent said said there are not many properties around you as evidence, again wrong. As I said Ferren, all the best to you 👍 [11:32, 06/05/2026] Ferran: Its ok Allun, I have take screen shots of this conversation for trust pilot, which is interesting seeing your reviews. Lots of unhappy people including no availability for photographs which is ironic. You have 3.2 rating with about 200 reviews. they have 4.8 out of over 1000 so yes I do trust them more. Allun; As I said to you best of luck to you 👍 take all the screen shots you want, I’ve got nothing to hide 👌
5/5
GoogleGreat company from start to finish. Would recommend them without any hesitation. They want the best outcome for you .
Hi Stephen, thank you so much for your kind review, it’s been a pleasure to help you with your sale. All the best for the future. The Bacon & Co Team.
5/5
GooglePrompt replies and friendly, helpful staff
5/5
GoogleFrom the first phone call to arrange a viewing until the day we move in to our new home Victoria Wood has been amazing. She is a credit to Michael Poole as a company! A fantastic lady. She kept us encouraged through difficult times and became a friend to my wife who must of had her on Speed dial haha. We are first time buyers with 2 million questions and every question was answered very well. Thank you so much for everything Victoria you are a superstar! Also would like to say a big thank you to Tracey who was also very helpful.
5/5
GoogleThe whole team have been excellent throughout . Roberta was dealing with our sale, but when she wasn't in the office everyone else was always happy to help and knowledgeable about our case. Very good communication throughout the whole process. Brilliant marketing which resulted in us getting more than asking price for the property. Would highly recommend to anyone moving house. Thanks everyone at Michael Poole nunthorpe !
5/5
TrustpilotExcellent advice and support throughout the process.
Precise and clear guidance from the outset. Excellent coordination, support and follow up throughout the process. It all happened seamlessly on the day that was planned. Both Stacey & Nick from Michael Poole showed the utmost professionalism at all times. With a smile!!
1/5
GoogleIf I could give 0 starts I would how this company operates is beyond me. Most of the staff are rude and they jus want to get you off the phone. Avoid at all cost
1/5
GoogleWorst firm i have ever come across. Unprofessional in every way. Try to avoid paying. Dont answer the phone. Avoid this firm at all costs. I have instructed the financial ombudsman on them, i urge others to do the same.
5/5
GoogleSpoke to a lovely lady today on switch board, her name was Karen,she was very helpful & got me in touch with the person that I needed to speak too in another office,many thanks.
5/5
GoogleKayleigh was incredibly helpful throughout the process, especially with arranging the viewing and keeping communication flowing smoothly afterwards. She stepped in seamlessly while the senior branch manager was on annual leave and handled everything with clarity, professionalism, and efficiency. Thank you We would definitely use TM again and would happily request Andrea or Kayleigh to manage our sale.
Thank you Katlyn, we really appreciate you taking the time to leave us a review and for the recommendation. We're delighted that the service level delivered warranted this
5/5
GoogleKayleigh Manning has been wonderful! As first time buyers she so lovely when viewing the properties and asking us how we felt about each one. Very quick with following up the next day for us to offer and has been so great to communicate with xo
Thank you Dani for the 5 star review and kind words about Kayleigh, she takes customer care to another level and will really appreciate you recognising this
5/5
GoogleAs first-time buyers, Kayleigh has been super informative and supportive as we begin to buy our first home. She offered great insight into the area and St Neots as a whole with us being from London. Thanks Kayleigh for bringing clarity to the approach and I look forward to engaging with you through the rest of the process.
Thank you Max, your kind words will mean a great deal to Kayleigh, she prides herself in delivering a first class customer experience. We look forward to being of further service in helping you find your next home
5/5
GoogleRoberta ftom the Nunthorpe office was fantastic from start to finish, always helpfull ,guiding us through each step of the process .Highly reccomend this estate agent for anyone buying or selling a home.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ingleby Barwick has the most, with 1,265 reviews rated 4.7 out of 5, followed by Billingham with 1,126.
The seven Michael Poole offices, by town:
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
