Trusted Agent profile
Verified
★★★★★
4,541 reviews across 7 offices and 4 platforms
Michael Poole has 4,541 reviews across seven offices (Ingleby Barwick, Billingham, Redcar, Middlesbrough, Nunthorpe, Yarm and Coulby Newham) and four platforms, rated 4.7 out of 5 overall. Michael Poole Ingleby Barwick has the most, 1,266. Checked 9 October 2026.
4,217
Reviews on Google
All 7 offices
58
Reviews on Facebook
Business-wide
20
Reviews on View Agents
All 7 offices
246
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's seven offices, most reviewed first. Each has its own page.
Trusted Agent 2026 results for Michael Poole. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
View AgentsOutstanding agent with excellent service
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the entire process. She is the best estate agent in the area. Her detailed knowledge, coupled with a helpful and friendly manner, provides a service which is professional and faultless. I cannot recommend her highly enough for first class service.
5/5
View AgentsAbove and beyond service
I have sold and bought a house with Redcar branch Michael Poole. The service has been above and beyond what I expected. Lots of follow up phonecalls and chasing solicitors ect. Jan has been on the end of the phone for any advice/ daft questions!
5/5
View AgentsExcellent knowledgable and friendly service
A local estate agent with an excellent knowledge of the property market within this area. Friendly, professional and approachable staff who provided excellent advice and guidance during the selling process.
5/5
View AgentsFirst class service, smooth process throughout.
From the original valuation to the completion of the sale, the staff at Michael Poole's Redcar branch have been excellent. High quality photographs, first class service and regular updates throughout the entire process. Listed the house on the Friday, accepted an offer the following Wednesday.
5/5
GoogleHi, while renting home at 3 Tenby Court, 5 Moorland Road Croydon CR0 6HA, we have a very good experienced from Hassan. He reached on time on the said venue and showed 5 properties in the span of 3-4 hrs., which we never expected. He took us in his own car while travelling from South to East Croydon. Also he dropped us near to our venue. Hassan has given very clear information about all the properties. we have finalised the property at same day in 5 Hrs, which is due to Hassan only. Very good service by Street ahead. Thanks Regards, Niraj
5/5
GoogleMassive thank you to Sean Ryan. He is what ever London estate Agent should aspire to. This agent was the only in all of London to call me with relevant updates weekly. Suggesting excellent properties within my requirements, his level of service is rarely found in this industry. I would highly recommend due to Sean's proactive and attentive processes.
5/5
GoogleReally good customer service from the streets ahead team, especially Vanessa who has been really kind and professional to work with and Ras who went the extra mile to help sort out maintaince issues.
5/5
GoogleLewis understood my requirement and forwarded me up to 3 houses within a week. I was in difficult position to choose, since all the flats are good and opt for me. :) He understood what I wanted and forwarded the right flats for me to look for.
5/5
GoogleHi, I'd like to say, that I've found that Lewis is a very professional agent, very helpful, and efficient. I had a very positive experience with him all the time, If you ever want to find a property that suits you, he's the guy that i would recommend at any time. He is always happy to help, with professionalism and efficiency ... Really good experience.. rare to find in the "agent's world"
5/5
GoogleHello, Me and my boyfriend were looking to move from Portsmouth, and after looking at loads of estate agents and speaking to a number of agents we were really disappointed with the search.Then my boyfriend found you guys. Your agent Lewis Hay was absolutely amazing!!! understood exactly what we were looking for and found us 2 amazing properties within our price range. He was Honest with us (not all agencies were) and kept us in the loop the whole way through. Although I couldn't be there most of the time due to work he was really understanding and professional with us, made us feel like he was working for our best interest rather then just to sell the property. We would definitely recommend you guys!!! A MASSIVE THANK YOU TO LEWIS HAY!!! for making this process a lot less stressful. Best wishes Asha :)
5/5
GoogleMy Fiancée and I were looking for our first place together, I went in late December and gave my details and time we were looking at moving. As soon as we entered the time frame I mentioned Vanessa Van Den Beld was straight on the phone offering viewing for properties in our area. I found the perfect place online, rang up and we viewed, credit checked & referenced under 4 days We are a week away from the move itself but the process has been so quick and smooth so far I would suggest this estate agents to anyone. Vanessa herself is extremely helpful and understanding. 5 Stars!
5/5
GoogleThank you Mr.Lewis for the wounderful support & help to find a rented property for me in record time !! Mr.Lewis was very good at keeping me informed at all stages of the process, particularly thankful to him. Thanks also to Mr.Dennis who conducted the final talks with the land lord. Very professional and honest to both sides in the transaction or no sales talk. Many Thanks guys....
4/5
GoogleA good bunch of efficient and proactive agents at this branch. Lots of options to view which matched my criteria exactly. Fingers crossed this continues all the way through to completion :-)
5/5
GoogleI started looking for a new flat with quite specific requirements. Lewis took all my requirements in hand and identified some good sites. He is always professional and keen to help. Made looking for a flat a pleasure
5/5
GoogleAfter deciding and making our mind to buy a house, we contacted many estate agents in the area. But no one was taking our matter seriously. One day by chance on the side of road we saw a board for street ahead and contacted them. Within a week time we passed the bid for a house while other estate agents could not help us in two month. Street ahead is quite dedicated and takes you seriously. Not only that they helped me until the last day of completion by following the matter on every stage. Highly Recommended!!!
5/5
GoogleMassive thank you to the team and especially Lewis in finding our flat. Cannot wait to move in. You've been super accomodating in all my annoying questions!
5/5
GoogleI approached street ahead to help me find out a 2 bed property near train station. From our first meeting, it was clear that he understood our requirements clearly and showed us the property meeting our unique requirements. I couldn't be more impressed by him as he never wasted my time by showing me a property which doesn't check all my boxes. Many thanks for all your help
4/5
GoogleBig thank you to Emma and Sean ! x
5/5
GoogleI can't describe what a great help these guys were in finding us our perfect rental home - Our agent was Lewis Hay and he understood our needs perfectly. He quickly found us the perfect place in a beautiful part of Croydon, which despite living here for 4 years, I didn't know even existed. He was also extremely patient while we were being indecisive and could not do enough to help us. Highly recommended!!!
5/5
GoogleLewis Hay was extremely supportive & informative during my flat search. A great credit to the team!
5/5
GoogleLewis took my brief and even early in my search, was happy to start offering me properties and continued to provide options throughout the search. I felt that he took my needs seriously, only presenting options that fit my brief. He had a great balance between keeping me updated and providing the information I needed without any sales pressure. Always courteous and respectful of my time constraints. This felt like getting a service, from someone who cared. Much appreciated, thanks Lewis.
4/5
GoogleFaye has been extremely helpful to try and source the exact kind of property I was looking for. Always polite and courteous. Very interested in the job always returning he calls efficiently. Yvonne
5/5
FacebookRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Michael Poole has 4,541 reviews across its seven offices, rated 4.7 out of 5 overall: 4,217 on Google, 58 on Facebook, 20 on View Agents, 246 on Trustpilot. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Michael Poole Ingleby Barwick has the most, with 1,266 reviews rated 4.7 out of 5, followed by Michael Poole Billingham with 1,125.
Michael Poole Ingleby Barwick, Myton Park, Myton Road TS17 0WA; Michael Poole Billingham, 10 Town Square TS23 2LY; Michael Poole Redcar, 30-33 Station Road TS10 1AG; Michael Poole Middlesbrough, 64 - 66 Borough Road TS1 2JH; Michael Poole Nunthorpe, 95 Guisborough Road TS7 0JS; Michael Poole Yarm, 59 High Street, Yarm, TS15 9BH TS15 9BH; Michael Poole Coulby Newham, Unit E Parkway Centre TS8 0TJ.
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.