Trusted Agent profile · North Yorkshire and County Durham
Verified
★★★★★
4,542 reviews across 7 offices and 4 platforms
Michael Poole has seven offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough, Nunthorpe, Yarm and Coulby Newham (North Yorkshire and County Durham). Together they have 4,542 reviews on four platforms, rated 4.7 out of 5 overall.
4,219
Reviews on Google
All 7 offices
58
Reviews on Facebook
Business-wide
20
Reviews on View Agents
All 7 offices
245
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe are very happy to have recently had an offer accepted on our first home in South Croydon. Faye Godfrey has been extremely helpful throughout and made it an enjoyable process! she was very responsive to our queries and has also given some useful tips and plenty of ideas for when we move in! We hope the remainder of the process goes as smoothly as it has so far. Thanks again, Tom & Monica
5/5
GoogleReally excellent service. Everyone is so happy to help you and is polite and courteous. Natalie, my lettings agent, was really excellent and was almost always at the end of the phone to help with whatever was needed, and when she wasn't she would return my call at the first possible opportunity. Would highly recommend.
5/5
GoogleBuying a house can be stressful experience but Faye Godfrey made the made the whole process easy. She is super friendly, chatty, and was always approachable as things cropped up while it was all going through. Thanks Faye!
5/5
GoogleGreat customer services,nice staff,specially Ebi Narebor,estate agent with big experience and big knowledge about properties.He really help for us.Thank you for everything.Tomasz
5/5
GoogleI had an excellent experience in searching for a property, during which my circumstances changed a number of times. The agents that I interacted with were professional and more helpful than the industry average. Faye inputted a lot of effort into supporting my search, making regular calls to keep me updated of new properties, whilst being continuously friendly and polite. Overall, very happy with the level of service.
5/5
GoogleFirst Class Service all the way from Karen and Rachel. They pulled out all the stops to ensure things were done on time and with great professionalism. I could not have coped without them. Please do not hesitate, use Michael Poole at Ingleby Barwick for a truly outstanding service.
5/5
GoogleGreat service from start of process through to completion of sale. We live over 200 miles away, which complicates some aspects, and Michael Poole gave good advice, kept us informed and assisted us as "go between", and with "on the spot" help when we needed it !
4/5
GoogleRating only, no written review.
5/5
GoogleReally good, helpful staff and straightforward purchase.
5/5
GoogleWe have used Micheal Poole twice to sell our home, once using the Stockton branch and most recently Redcar. Good service, friendly staff & loved the photos they took to sell our property, which we accepted an offer on in 7 days :)
1/5
GoogleWhatever you do, DO NOT use this letting agent to let out your property, they DO NOT care who they put into the properties they are managing. As long as the rent gets paid, they DO NOT care about how much the tenants plague the lives of other nearby residents and as long as the property looks good on inspection day they DO NOT care how badly it is treated the other 180 days of the tenancy. For example, following their inspection last week, one of the six kids that lives in the house has ripped off the guttering trying to climb onto the roof, they have been informed but they really aren't interested.
4/5
View AgentsGood service,Excellent communication and updates
5/5
View AgentsManage Rented Property
Excellent professional service.When Vikki Johns was faced with a crisis between the owner and a tenant she showed initiative in dealing with the problem in very professional manner!Welldone
5/5
View AgentsOutstanding
From our first introduction to Judy at the Middlesbrough office she couldn't be more helpful. She made the whole process stress free and went over and above when I wasn't feeling too well on one of my visits to the office. Professional service in every way. I would use everytime. Thankyou so much. Margaret
5/5
View AgentsExcellent,professional service from both Gill and Carolyn.
Would highly recommend Michael Poole Yarm for outstanding service throughout our journey in selling and purchasing our home. Gill and Carolyn are both on the ball and reassured us and kept in touch all the way. Cannot thank them both enough. Thank you. Mr and Mrs Scanlon.
5/5
View AgentsExcellent all round service from Karen and Rachel
We have used the Ingleby Office for the last 11 years and have continued to do so as a buyer, seller and landlord. The service received from Karen on our recent purchases and sale has been outstanding . Nothing is too much trouble giving over and above what is required. Speaking as a Real Estate agent myself in Singapore I know how hard it can be at times keeping all parties happy and in the loop and Karen does an excellent job at this.
5/5
View AgentsExcellent Service
Huge thank you to the team for the service that I received in connection with the sale and purchase of our new home. The communication and customer service was excellent from start to finish and made the whole process so much easier! I would highly recommend Michael Poole in Ingleby Barwick.
5/5
View AgentsGreat service from start to finish
We were pleased with the valuation, the pictures and the communication from the office. We would recommend Michael Poole to friends and family.
5/5
View Agentsall estate agents should be as friendly
Karen and Rachel at Ingleby Barwick are marvellous ambassadors for the company. They are always Polite and totally Professional in all they do. Thanks for all your help you two!
5/5
View AgentsExcellent
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.
5/5
View AgentsHighly recommended Letting Agent
Very professional and helpful property letting service provided by Vikki from Michael Poole. She is also highly knowledgeable about the latest property rental legislation.
5/5
View AgentsExcellent Service
From the first viewing, to the handing over of keys, the service and staff were extremely helpful. The whole process was smooth, unhurried and stress free. I would highly recommend the service from Michael Poole of Yarm.
5/5
View AgentsProfessional and friendly service
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over this time and have found every one of them to be professional, friendly and helpful. Communication is very good and I am always kept up to date with anything that I need to know. If I have needed to telephone the office for any reason I have always been able to speak to one of the lettings consultants or, if they are busy, I have always had the phone call returned. I would, and have recommended Michael Poole to others.
5/5
View AgentsGreat customer service & market knowledge
Friendly and helpful staff have handled several lettings for me. Sound advice as to listing and advertising resulted in reliable long term tenants. Value for money fees too so an all round great package. Can thoroughly recommend.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ingleby Barwick has the most, with 1,266 reviews rated 4.7 out of 5, followed by Billingham with 1,125.
The seven Michael Poole offices, by town:
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
