5/5
GoogleLewis Hay is a great person and very professional. He helped me to find the right flat for my business and gave me a lot of useful tips. Thank you so much Lewis!
Trusted Agent profile · North Yorkshire and County Durham
Verified
Michael Poole reviews in Ingleby Barwick, Billingham, Redcar and 4 more
★★★★★
4,539 reviews across 7 offices and 4 platforms
Michael Poole has seven offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough, Nunthorpe, Yarm and Coulby Newham (North Yorkshire and County Durham). Together they have 4,539 reviews on four platforms, rated 4.7 out of 5 overall.
4,218
Reviews on Google
All 7 offices
58
Reviews on Facebook
Business-wide
20
Reviews on View Agents
All 7 offices
243
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers9 reviews
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Buyers2 reviews
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
Landlords5 reviews
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Our offices
Michael Poole's seven offices, most reviewed first. Each has its own page.
- Michael Poole Ingleby BarwickMyton Park, Myton Road, TS17 0WA1,266 reviews · 981 on Google (4.7)34 in the last 90 days
- Michael Poole Billingham10 Town Square, TS23 2LY1,125 reviews · 842 on Google (4.8)37 in the last 90 days
- Michael Poole Redcar30-33 Station Road, TS10 1AG1,089 reviews · 810 on Google (4.8)33 in the last 90 days
- Michael Poole Middlesbrough64 - 66 Borough Road, TS1 2JH896 reviews · 615 on Google (4.5)29 in the last 90 days
- Michael Poole Nunthorpe95 Guisborough Road, TS7 0JS858 reviews · 573 on Google (4.6)42 in the last 90 days
- Michael Poole Yarm59 High Street, Yarm, TS15 9BH, TS15 9BH586 reviews · 294 on Google (4.9)36 in the last 90 days
- Michael Poole Coulby NewhamUnit E Parkway Centre, TS8 0TJ387 reviews · 107 on Google (4.7)30 in the last 90 days
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Michael Poole office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleExcellent Service especially Lewis Hay was a great help through out the process from viewing to actual moving in.
4/5
GoogleNatalie was very helpful in helping us find a flat. Went out of the way with follow-ups and ensuring our requirements were met. A delight to deal with.
5/5
GoogleMy experience with Rebecca Morris so far has been very professional and very efficient. She's always on point with my requests and constantly reaching out to me with new properties and viewing arrangements. With me currently being out of the country I thought the whole process of finding a flat will be a nightmare but Rebecca is definitely proving me wrong. Keep up the good work Rebecca.
5/5
GoogleRebecca Morris at streets ahead has been fantastic in helping us find our property. She has been incredibly flexible with viewing times and worked truly hard in finding us a new home. Honesty and integrity is something I have not experienced from estate agents however Rebecca Morris demonstrates these rare attributes in abundance. Thank you Rebecca 👍
5/5
GoogleI still can't believe that we've just found the perfect flat for us in East Croydon! Lewis Hay was really helpful and he made the impossible possible. I would definitely recommend Lewis to anyone looking for a property around the area. Lewis, thanks a lot for everything! :-D
5/5
GoogleHighly recommended! The staff was very friendly and we very much appreciated the extra work done for us by Lewis Hay.
5/5
GoogleI want to say a big thank you to Lewis Hay for finding me my absolutely great apartment. I had viewed quite a few that didn't meet the standard I was looking for. On entering this property I felt really happy with the apartment, and felt it was the one for me. Thanks again Lewis. Mrs Paulette Murray
5/5
GoogleGreat experience dealing with streets ahead as a person searching as a first time buyer. Whenever new properties came up, I got an email and call from Faye and she listened to what I wanted. They are the best in Croydon at the moment and would use them again for any estate agent needs.
5/5
GoogleNatalie is very helpful and always smiling!
5/5
GoogleGreat communication from Faye, always following up on queries which is what you need from an estate agent. Would definitely recommend.
5/5
GoogleLewis and Natalie were excellent - very professional and all questions and queries dealt with quickly. Thanks both for your help.
5/5
GoogleLewis Hay was extremely helpful. He sent me the ads of new houses as soon as they came into market and answered all my 1001 questions. We are now in the process of signing the contract and formalities to rent our new home. I hope it goes as smooth as it was to find it!
5/5
GoogleWould not normally write a review , but have to give credit where it is due, Kai South Croydon Branch handled the last stages of the sale of my property . very proactive with excellent communications skills... Brilliant Thanks
5/5
GoogleI had a great experience with streets ahead. I was looking for the perfect home and Autumn Bailey was the right person to help me find it. Thank you very much!
5/5
GoogleReally liked the way the property was showed on time and regular updates on new property available for renting in near by location, which we were receiving via mail/ message really helped to look for it. Property agent Lewis Hay was constantly in touch with us to understand and help us to find the property which we needed
5/5
GoogleIts been a great and streamlined experience. We have been dealing with Natalie in lettings and she has been extremely helpful and kept me informed at all times from the first phone call. She understood my requirements and I would definitely recommend streets Ahead.
4/5
GoogleHouse hunting had been a easy job. All thanks to streets ahead team.Especially,natalie had been really co-operative.Answered all of my calls ,no matter whether it was during office hours or not.& gave her 100% to our satisfaction.
5/5
GoogleVery nice experience for an expat like me and they did it very quick in less than 48 hours and I moved in no time. Lewis Hay was the star
5/5
GoogleGreat branch. Staff are friendly and approachable. Especially Faye Godfrey, who was very helpful with our search and was very responsive to our queries. She made moving easy and stress free making the whole experience more enjoyable. I would definitely recommend. Thanks again.
5/5
GoogleExcellent Estate Agent! Very hands on and friendly, especially Faye Godfrey who took the extra time and attention to try and find us a suitable property.
5/5
GoogleWe are very happy to have recently had an offer accepted on our first home in South Croydon. Faye Godfrey has been extremely helpful throughout and made it an enjoyable process! she was very responsive to our queries and has also given some useful tips and plenty of ideas for when we move in! We hope the remainder of the process goes as smoothly as it has so far. Thanks again, Tom & Monica
5/5
GoogleReally excellent service. Everyone is so happy to help you and is polite and courteous. Natalie, my lettings agent, was really excellent and was almost always at the end of the phone to help with whatever was needed, and when she wasn't she would return my call at the first possible opportunity. Would highly recommend.
5/5
GoogleBuying a house can be stressful experience but Faye Godfrey made the made the whole process easy. She is super friendly, chatty, and was always approachable as things cropped up while it was all going through. Thanks Faye!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Michael Poole
How many reviews does Michael Poole have?
Michael Poole has 4,539 reviews across its seven offices, rated 4.7 out of 5 overall: 4,218 on Google, 58 on Facebook, 20 on View Agents, 243 on Trustpilot. Company-wide Facebook and Trustpilot reviews for Michael Poole are counted once, not once per office.
Which Michael Poole office has the most reviews?
Ingleby Barwick has the most, with 1,266 reviews rated 4.7 out of 5, followed by Billingham with 1,125.
Where are the Michael Poole offices?
The seven Michael Poole offices, by town:
- Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
- Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
- Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
- Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
- Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
- Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
- Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
What do sellers say about Michael Poole?
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
What do landlords say about Michael Poole?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
