5/5
GoogleExcellent service from Scarlett and the rest of the team. We were kept well informed throughout the whole process and everything progressed smoothly
Trusted Agent profile · North Yorkshire and County Durham
Verified
Michael Poole reviews in Ingleby Barwick, Billingham, Redcar and 4 more
★★★★★
4,541 reviews across 7 offices and 4 platforms
Michael Poole has seven offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough, Nunthorpe, Yarm and Coulby Newham (North Yorkshire and County Durham). Together they have 4,541 reviews on four platforms, rated 4.7 out of 5 overall.
4,219
Reviews on Google
All 7 offices
58
Reviews on Facebook
Business-wide
20
Reviews on View Agents
All 7 offices
244
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers9 reviews
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Buyers2 reviews
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
Landlords5 reviews
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Our offices
Michael Poole's seven offices, most reviewed first. Each has its own page.
- Michael Poole Ingleby BarwickMyton Park, Myton Road, TS17 0WA1,265 reviews · 981 on Google (4.7)34 in the last 90 days
- Michael Poole Billingham10 Town Square, TS23 2LY1,126 reviews · 842 on Google (4.8)36 in the last 90 days
- Michael Poole Redcar30-33 Station Road, TS10 1AG1,088 reviews · 810 on Google (4.8)31 in the last 90 days
- Michael Poole Middlesbrough64 - 66 Borough Road, TS1 2JH895 reviews · 615 on Google (4.5)27 in the last 90 days
- Michael Poole Nunthorpe95 Guisborough Road, TS7 0JS857 reviews · 573 on Google (4.6)42 in the last 90 days
- Michael Poole Yarm59 High Street, Yarm, TS15 9BH, TS15 9BH586 reviews · 295 on Google (4.9)39 in the last 90 days
- Michael Poole Coulby NewhamUnit E Parkway Centre, TS8 0TJ388 reviews · 107 on Google (4.7)28 in the last 90 days
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Michael Poole office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleVery excellent service. Quick and efficient and good at communicating effectively between solicitors and clients. Always keeping us informed
5/5
GoogleFirst impressions count! Really impressed with Colin McKenzie from abbotfox Estate Agents when he valued my house. Some great advice, very knowledgeable & some really good ideas. Not forgetting Charlie Stone, he was so efficient taking photos today, extremely courteous & had a chat with me about what’s important to me when working together to sell my home. The team are so friendly & professional in their approach, they certainly stand out from the rest of the crowd!
5/5
GoogleExcellent services from Greg when arranging and viewing a rental property this morning. Lovely house !
Agent replied · 15 June 2026
Thank you very much for your lovely review. We are pleased to hear that you had a positive experience arranging and viewing the property with Silver Oak Property. Providing professional and efficient rental services across Llanelli and the surrounding Carmarthenshire area is always our priority. We are also glad to hear you liked the house, and we truly appreciate your kind feedback and support. Kind regards, Greg
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2026
We really appreciate your 5 star review. Thank you for supporting Silver Oak Property. Providing reliable and professional estate agency and property management services throughout Carmarthenshire is always our goal. Kind regards, Greg
5/5
GoogleHighest level of professionalism shown by the agent. Very punctual and property is up to standard
Agent replied · 15 June 2026
Thank you very much for your kind review. We truly appreciate your feedback. At Silver Oak Property, we always aim to provide a professional, punctual, and reliable service across Llanelli and the surrounding Carmarthenshire area. We are pleased to hear that the property met your expectations and was presented to a high standard. Thank you again for choosing Silver Oak Property. We wish you all the best moving forward.
5/5
GoogleA very cozy place and I really want to rent it.
Agent replied · 15 June 2026
Thank you very much for the 5 star review. Your support is greatly appreciated and it was a pleasure assisting you. We are proud to provide professional property services across Llanelli and Carmarthenshire and look forward to helping again in the future. Kind regards, Greg
5/5
TrustpilotExcellent service
Excellent service. We’ve been with this estate agent for just 1 (one) week and they have sold our property for us. They have been spot on with everything they have done for us. I couldn’t praise them enough. The best Estate Agents that we have ever dealt with, and we’ve dealt with a few. EXCELLENT AGENTS 💯
5/5
GoogleDebbie is a real asset to the company. She is very organised and dealt with any issues in a professional manner. She was chasing solicitors when things slowed down and kept us informed at every stage. Highly recommend.
5/5
GoogleGreat service, Brad was always quick to respond to messages and calls, approachable, polite, helpful and accommodating, it was a pleasure to do business with Brad
Agent replied · 14 June 2026
Thanks for such a lovely review Jane, best wishes to you both in your new home. Brad.
5/5
GoogleCatherine Piccard is our property manager, and she is absolutely amazing, genuine, kind, and understand professional customer service skills. She makes communication easy for me and my partner due to us being autistic, she is very swift with replying and letting us know the results, and she gets issues resolved very quickly. You can tell she is passionate about her job, and genuinely cares about the tenants she is looking after. Anyone having catherine as their property manager is very lucky.
5/5
GoogleIt seemed like I’d only just put my house on the market when an offer came in so I must thank Zeyad for a really good job done, and sale gone through without a hitch
5/5
GoogleI have been a landlord client with Mann Estate Agency for more than 15 years. Throughout this time, they have consistently been professional, knowledgeable, friendly, and highly organised. Mr. Paul Hughes is an excellent manager who is very knowledgeable, professional, and approachable. Ms. Catherine Picard is truly the jewel of this outstanding estate agency. She is extremely helpful, professional, knowledgeable, and kind. Her support and quick responses are exceptional. She handles all issues and concerns efficiently, providing continuous updates and excellent communication throughout the process. I sincerely appreciate her dedication, professionalism, communication, and kindness. God bless her. Dr. Nurie
5/5
GoogleGreat from start to finish. A real personal professional service. I would highly recommend them. No question was too much and they made the extra effort to fit in viewings to suit my schedule.
Agent replied · 27 May 2026
Hi Claire, Thank you so much for your wonderful review and recommendation! We’re delighted to hear that you received a personal and professional service from start to finish. It’s great to know that the team’s flexibility and willingness to accommodate viewings around your schedule made the process easier for you. Thank you again for your kind words, and we wish you all the very best for the future. Best regards, The Preston Baker Team
5/5
GoogleHad a really good experience so far, viewing went well, and offer/screening process was easy and straightforward, and Nathaniel had all the answers I needed to help me sort my move. Move-in appointment was also smooth and easy.
5/5
GoogleRating only, no written review.
5/5
TrustpilotI had a great experience in purchasing…
I had a great experience in purchasing a property with Michael Poole. Ruby was extremely helpful with perfect communication skills. Thank you.
5/5
GoogleFantastic service from start to finish. Excellent communication everything is explained very clearly what the next steps are. I have nothing to worry about and knowing I can leave staff ( Rachel) to arrange everything means I have less things to worry about Would defiantly recommend this company
Agent replied · 10 July 2026
Dear Jenny, Thank you so much for your fantastic 5-star review! We are absolutely thrilled to hear that you received excellent service from start to finish and that our communication made the process clear and worry-free for you. We are especially pleased that Rachel was able to arrange everything smoothly, giving you peace of mind. Your recommendation is the highest compliment we can receive and means a great deal to our entire team.
5/5
GoogleRachel is such a loveley and friendly person.couldnt have done half i needed to do without her patience and help . A real asset to ewemove and would highly recomend there services to people i know. Thankyou so much you went above and beyond julie oxtoby
Agent replied · 10 July 2026
Dear Julie, Thank you so much for taking the time to leave such a wonderful review! We are absolutely thrilled to hear about your experience with Rachel. She is indeed a fantastic member of the team, and we couldn’t agree more, her patience and dedication to going "above and beyond" are what we strive for every day. We will be sure to pass your kind words along to her; I know it will make her day! Thank you for your recommendation and for trusting us with your needs. If there is ever anything else we can do for you, please don’t hesitate to reach out. Best regards, Ewemove Bramley & Maltby
5/5
GoogleI've have nothing but great things to say about the team at Inspire, from the initial meeting with Stephen to discuss my needs, and the guidence i have been given to attending the house to take pictures and marketing the property. Lots of viewings booked! I can't recommend Inspire enough. Thankyou to Stephen and the rest of the team.
5/5
GoogleI had an evaluation of my house from Bradley and I am very pleased with his work. He is very professional, knowledgeable and friendly. I definitely recommend Bradley as an agent.
Agent replied · 24 May 2026
Thank you for taking the time to leave such a lovely review. We’re delighted to hear you were so pleased with Bradley’s service. His professionalism, knowledge, and friendly approach are qualities we truly value, and we’ll be sure to share your kind words with him. Thank you again for your recommendation.
1/5
GoogleThis was, without question, the worst letting experience I have had. I was ultimately forced to escalate my complaint to The Property Ombudsman. The outcome was clear: my complaint was upheld in full and £600 compensation was awarded for multiple service failures. The findings included: Being left without heating and hot water for an unreasonable period A serious and ongoing water leak through a live electrical light fitting in the kitchen A prolonged failure to resolve this issue, meaning I effectively could not use water for months without it leaking through the light fitting Repeated failures to communicate, with responses typically only provided after persistent chasing No evidence of proper record-keeping, oversight, or management of repairs The property not being provided in an acceptable condition at move-in To be clear, this was not a minor issue. Water was coming through a live electrical fitting whenever the water system was used. This continued over an extended period and was not treated with the urgency or seriousness it required. The Ombudsman specifically found that these failings caused avoidable inconvenience, distress, and disruption, and that the service provided fell below the standards required under the Lettings Code of Practice. What is most telling is that these issues were raised repeatedly at the time but were not properly addressed. It took formal escalation to an independent body to achieve a resolution. Compensation has now been paid, but that does not change the experience. If you deal with this agency, document everything and be prepared to escalate. The outcome speaks for itself
Agent replied · 24 May 2026
We want to respond to a few points for the benefit of anyone reading this. Throughout your tenancy, every issue raised was responded to and actioned. Contractors were instructed promptly, alternative heating was provided during the boiler fault, and a rental reduction was agreed to compensate for the disruption caused. Additional compensation was also offered and accepted. The Property Ombudsman reviewed the matter and made an award of £600, which related to inconvenience rather than any failure to act. We accepted that outcome and consider the matter closed.
5/5
GoogleSteve was very helpful and guided me through everything
Agent replied · 24 May 2026
Thank you for your kind feedback. I’m really pleased to hear Steve was so helpful and guided you through everything clearly. We’ll be sure to pass your comments on to him.
5/5
GoogleThe estate agent I chose to instruct use EMZO for completing all the photos/videos on their behalf - and my goodness I’m SO grateful and glad they do. The professionalism and communication from day 1 has been very reassuring, I felt heard and understood. EMZO catered to my every (likely annoying!) request without fuss and also helped to guide and advise me with what was best for my house. And not only that but very quick to respond too, even during out of hours, which makes such a difference when dealing with such a stressful time with selling your home. I haven't yet seen the video but I just received the photos back (within 24hrs too!) and felt compelled to write a review - they are truly stunning and have done such an incredible job at capturing my home, even including ‘lifestyle’ shots. Rhiannon was on-time, communicated everything clearly to me and is most importantly, an evidently very talented and experienced property photographer, the editing/tweaks have worked a dream too. Thank you Emma for all your help in marketing my pride and joy and for going above and beyond for me 🏡 I’d have no hesitation in highly recommending EMZO. Thank you!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Michael Poole
Which Michael Poole office has the most reviews?
Ingleby Barwick has the most, with 1,265 reviews rated 4.7 out of 5, followed by Billingham with 1,126.
Where are the Michael Poole offices?
The seven Michael Poole offices, by town:
- Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
- Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
- Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
- Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
- Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
- Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
- Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
What do sellers say about Michael Poole?
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
What do landlords say about Michael Poole?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
