Trusted Agent profile · North Yorkshire and County Durham

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Michael Poole reviews in Ingleby Barwick, Billingham, Redcar and 4 more

4.7

★★★★★ Excellent

4,541 reviews across 7 offices and 4 platforms

www.michaelpoole.co.uk

Michael Poole has seven offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough, Nunthorpe, Yarm and Coulby Newham (North Yorkshire and County Durham). Together they have 4,541 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,219

Reviews on Google

All 7 offices

Facebook logo

4.2 / 5

58

Reviews on Facebook

Business-wide

View Agents logo

5.0 / 5

20

Reviews on View Agents

All 7 offices

Trustpilot logo

244

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers9 reviews

4.9 / 5 Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Graham, 30 March 2016Read all 9 from sellers

Buyers2 reviews

5.0 / 5 Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Diana, 4 March 2016Read all 2 from buyers

Landlords5 reviews

5.0 / 5 I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Laura, 23 March 2016Read all 5 from landlords

Our offices

Michael Poole's seven offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Michael Poole office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Ashton Stripp did a great job selling my house, very professional and thorough, I found the marketing literature, from the video fly through, to the photos and written descriptions exactly what I was looking for, very modern and certainly produced the results with a good level of viewings and feedback. Paul and Bella did a great job keeping me informed at all stages, providing insightful commentary on the market position. I would certainly use them again and recommend giving them a chance for you to compare their approach with others out there..

Mark · 18 May 2026 · Michael Poole Ingleby Barwick

Agent replied · 8 June 2026

Thank you Mark for your kind review. It was a pleasure acting for you.

5/5

Google

We had an absolutely outstanding experience with Stacy and Nick at the Yarm branch. From start to finish, they were incredibly helpful, professional, and genuinely respectful. Nothing was ever too much trouble, they returned our calls promptly, answered every single question with clarity and patience, and made the whole process feel effortless. Their communication was exceptional, and they went above and beyond to ensure everything was arranged perfectly for our property viewing. It’s rare to come across such a dedicated and attentive team, and their support really made a difference. We couldn’t be more pleased with the service we received and would highly recommend them to anyone. Truly first-class service.

Adele · 18 May 2026 · Michael Poole Yarm

5/5

Google

Welcoming and polite. Swift response

Blessing · 18 May 2026 · Michael Poole Yarm

Agent replied · 8 June 2026

Thank you very much for your 5-star review. We are so happy to hear that you found the team welcoming, polite and responsive. Providing a friendly and efficient service is something we always strive for, so your kind feedback is greatly appreciated. Best wishes, Laurence and the Morriston Lettings Team

5/5

Google

Bobby was absolutely fabulous he made the viewings really useful by being extremely knowledgeable and gave great insights . Would thoroughly recommend - THANKYOU Bobby :)

Susanne · 18 May 2026 · Michael Poole Redcar

5/5

Google

Just feeling wonderful about being taken care of and resting assured that all the matters will be settled straight away by my property’s manager Kasia, that always goes above and beyond to make things right. Thank you Kasia.

Ivan · 17 May 2026 · Michael Poole Ingleby Barwick

Agent replied · 24 May 2026

Dear Ivan, Thank you for the kind words regarding Kasia. She prides herself on going above and beyond, and it's really nice for you to take the time and to advise us of your experince. We understand how important it is when you rent a property that repairs are dealt with promptly. . All the best Matt

5/5

Google

Steve and the team at Inspire were excellent from the start. Steve explained everything clearly, the viewings were handled professionally and the house sold quickly. The whole process was facilitated with the solicitors and the rest of the chain. Overall, I would highly recommend Inspire.

Jacki · 17 May 2026 · Michael Poole Ingleby Barwick

Agent replied · 24 May 2026

Dear Jacki, It was a pleasure to read your kind words and that you would be recommending us in the future. We realise how stressful it can be to sell a property, and we are delighted that the whole process went so smoothly and quickly. Thank you for the buiness and we wish you all the best moving forward. K.regards Matt

5/5

Google

Kelly has been an absolute diamond with helping us move into our first home! With me, my partner and our newborn, she has been great with communication and keeping us updated on when things are being completed. She was very clear with all information that was needed and was more than helpful with when we had some confusion. Could not praise her enough!

Harry · 17 May 2026 · Michael Poole Ingleby Barwick

5/5

Google

Anthony Cooper - have dealt with him for many years, one of the best , super efficient, excellent advice , very trust worthy and goes the extra mile! Couldn't recommend more!

Nathan · 16 May 2026 · Michael Poole Billingham

Agent replied · 16 June 2026

Thank you from Richard James, Mill Hill, NW7

5/5

Google

Thank you Anthony in lettings. He was very helpful and professional... Really recommend him

Andre · 16 May 2026 · Michael Poole Billingham

Agent replied · 16 June 2026

Thank you from Richard James, Mill Hill, NW7

5/5

Google

Joseph was great to work with; professional, responsive, and proactive throughout the process. He made everything feel smooth and well-managed, and I always felt informed. I’d happily recommend him.

Olga · 16 May 2026 · Michael Poole Billingham

Agent replied · 16 June 2026

Thank you from Richard James, Mill Hill, NW7

5/5

Google

Thanks Anthony for the professional, efficient and hassle free service in securing us a rental property in NW7!

Amour · 16 May 2026 · Michael Poole Billingham

Agent replied · 16 June 2026

Thank you from Richard James, Mill Hill, NW7

5/5

Google

Anthony Cooper has been truly amazing in helping us secure our new place. His communication, professionalism and positive energy made the whole process so much smoother!

Eunice · 16 May 2026 · Michael Poole Billingham

Agent replied · 16 June 2026

Thank you from Richard James, Mill Hill, NW7

5/5

Google

Very helpful and responsive

John · 16 May 2026 · Michael Poole Billingham

Agent replied · 16 June 2026

Thank you from Richard James, Mill Hill, NW7

5/5

Google

Thank you very much for your support Anthony Cooper, lovely agent.

Alina · 16 May 2026 · Michael Poole Billingham

Agent replied · 16 June 2026

Many thanks from all at Richard James, Mill Hill, NW7

5/5

Google

I had a great experience with Anthony Cooper. As a first-time renter, the process felt quite intimidating at first, but he made everything simple and stress-free from start to finish. His communication was excellent - always clear, responsive, and professional. He was consistently helpful and quick to assist whenever I had any questions about the flat. I’m very happy and grateful for his service and would highly recommend him.

Kayser · 16 May 2026 · Michael Poole Billingham

Agent replied · 16 June 2026

Many thanks from all at Richard James, Mill Hill, NW7

5/5

Google

Adrian has been with us throughout what turned out to be a really long and complicated process - and I mean really long! He sold our flat quickly, but when our first buyer fell through due to mortgage issues, Adrian helped us pivot to the auction route, explained how it all worked and guided us through our options. Even now, after the sale, he's still helping to coordinate logistics with our buyer which has been very appreciated. It's been a rocky road at times but Adrian has been a consistent, supportive presence throughout. Thank you Adrian! :)

Ginny · 16 May 2026 · Michael Poole Ingleby Barwick

Agent replied · 23 May 2026

Thank you Ginny. I was so pleased to help you with your sale, it was tricky at times but we got there! Let me also wish you the very best for your next adventure down on the coast .

5/5

Trustpilot

Sold my house in a week!

I was amazed to use Michael Pool and have my house sold in just a week! I love the photos that they took and appreciate their quick replies from the Estate agents. Alisha has been understanding with everything and was liaising with all the buyers, communicating quickly to me and making sure I was kept up to date at all times. Thank you!

Svjf9 · 15 May 2026 · Michael Poole Yarm

5/5

Trustpilot

A fantastic service

What a supportive service from start to finish. Aidan is quite simply the best at what he does. Nothing was too much and even after the 100th unnecessary phone call I made, I was still met with patience, help and the reassurance needed. Thank you so much for everything you did!

Jen · 15 May 2026 · Michael Poole Yarm

1/5

Google

This company are an absolute disgrace! They work with the insurance provider for Openreach’s van fleet. One of there engineers crashed into a brand new fence at our home. The engineer admitted full liability, there was CCTV footage, photos of the damage, yet they refused to pay out! There assessment blamed poor fitting and livestock for the damage (on a fence that was installed 4 days prior to being hit) and said there was no claim to pay out! Openreach themselves are trying to push for a resolution as in their opinion it should have been a simple claim. Vicky from the Keoghs compared the damage to some grass being run over. I had to explain that fences are not a living thing that will repair itself.

Kevin · 15 May 2026 · Michael Poole Nunthorpe

5/5

Google

We've genuinely enjoyed working with the Godrey and Barr team, who've managed to sell our house in Hampstead Garden Suburb within 2 months of putting it on the market. Couldn't recommend them enough!

Elena · 15 May 2026 · Michael Poole Redcar

Agent replied · 15 July 2026

Thanks Elena for the lovely review, we have enjoyed working with you also !! Good luck and we are delighted all worked out so well for you.

5/5

Google

First class professional service from start to finish. A great team at Prenton with exceptional customer service and knowledge of selling houses. From Octavia's first visit to value the house which was an emotional day through to Curtis' appointment planning and regular updates. I never had to chase for an update and I feel that's really important. Don't be tempted to go to cheaper agents as you just won't get the service. You won't be disappointed Thank you again for all your hard work in selling my house.

Lisa · 15 May 2026 · Michael Poole Ingleby Barwick

5/5

Google

Tatler Estate Agents have been very good in successfully selling my Property. I would like to thank Becky for the way she gave us advice and guidance. She is easy to chat with and a great property advisor.

Ian · 15 May 2026 · Michael Poole Ingleby Barwick

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Michael Poole

Which Michael Poole office has the most reviews?

Ingleby Barwick has the most, with 1,265 reviews rated 4.7 out of 5, followed by Billingham with 1,126.

Where are the Michael Poole offices?

The seven Michael Poole offices, by town:

  • Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
  • Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
  • Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
  • Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
  • Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
  • Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
  • Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
What do sellers say about Michael Poole?

9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."

What do landlords say about Michael Poole?

5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."

Has Michael Poole won any awards?

Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.

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