Trusted Agent profile · North Yorkshire and County Durham

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Michael Poole reviews in Ingleby Barwick, Billingham, Redcar and 4 more

4.7

★★★★★ Excellent

4,542 reviews across 7 offices and 4 platforms

www.michaelpoole.co.uk

Michael Poole has seven offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough, Nunthorpe, Yarm and Coulby Newham (North Yorkshire and County Durham). Together they have 4,542 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,219

Reviews on Google

All 7 offices

Facebook logo

4.2 / 5

58

Reviews on Facebook

Business-wide

View Agents logo

5.0 / 5

20

Reviews on View Agents

All 7 offices

Trustpilot logo

245

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Michael Poole's seven offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Michael Poole office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I was introduced to Sprift around 5 years ago and honestly, I can say it’s become essential to the day-to-day running of my business. Data is everything and I’ve genuinely not seen another platform come anywhere close to this level. Ive had software before however with Sprift it’s the people behind it. It feels less like using a platform and more like having an extension of your own team working in the background. The support is unreal, easy to talk to, down to earth, no fluff, no nonsense… and that’s exactly how I like to operate. In an industry full of noise, Sprift delivers... Consistently. This isn’t a “nice to have” tool, I honestly believe it’s a necessity.

Liam · 23 May 2026 · Michael Poole Nunthorpe

Agent replied · 23 June 2026

Thank you so much for your incredible review, Liam! We're honoured to have been part of your business for the last five years. Hearing that Sprift has become an essential part of your day-to-day operations and feels like an extension of your team is the highest compliment we could receive. Your kind words about both the platform and our people mean the world to us. Thank you for your continued trust and support. Kindest regards, Ellie Wilson Head of Customer Experience

5/5

Google

"A big thank you to Ellie and Adam at Sprift for the constant training, support and guidance in using this amazing bit of software. The onboarding process, webinars, useful tips and ability to approach the team with suggestions has been incredibly helpful and it's the best software I've ever used in 10 years of sales and lettings. The content and data it gives you makes my new estate agency business stand head and shoulders above the rest and I couldn't do it without Sprift and the team behind it. Keep up the good work! James Harvey. Managing Director - Golden Sands Property Management"

James · 23 May 2026 · Michael Poole Nunthorpe

Agent replied · 23 June 2026

Thank you so much for your incredible review, James! We're absolutely delighted to hear how much value you're getting from Sprift and that the training, webinars and ongoing support have helped your business stand out. Your kind words mean a great deal to both Adam and me, and we're thrilled to be part of your journey as Golden Sands Property Management continues to grow. Thank you for your support and trust in our team. Kindest regards, Ellie Wilson Head of Customer Experience

5/5

Google

I've been using Sprift for a few months. Beforehand I reviewed the market for similar providers and nothing came close. As a property professional reliable data is essential for my work. I am able to use the information to accurately value properties, monitor my local market performance and provide information to buyers looking to acquire property. Very happy to recommend.

KEVIN · 23 May 2026 · Michael Poole Nunthorpe

Agent replied · 23 June 2026

Thank you for your fantastic review, Kevin! We're so pleased to hear that Sprift has become such a valuable resource in your day-to-day work, from valuations to market insights and supporting buyers with reliable property information. We really appreciate your recommendation and continued support. Kindest regards, Ellie Wilson Head of Customer Experience

5/5

Google

I had a great experience working with Dan during our onboarding onto the Sprift API. He was consistently responsive, helpful, and quick to answer any questions that came up along the way. The level of support and service has been excellent throughout, and it's made the whole process smooth and straightforward. Highly recommended.

Nima · 23 May 2026 · Michael Poole Nunthorpe

Agent replied · 23 June 2026

Thank you for your wonderful review, Nima! We're delighted to hear that your onboarding experience was such a positive one. Dan will be thrilled to know that his support helped make the API integration process smooth and straightforward. We really appreciate your recommendation and look forward to continuing to support your team. Kindest regards, Ellie Wilson Head of Customer Experience

5/5

Google

Big thanks to Mo and Jude from the Bromley team who were really great. Thanks Pawel as well for setting up the viewings. Really insightful team.

Josh · 22 May 2026 · Michael Poole Middlesbrough

5/5

Google

I was assisted by Lewis Gardner in my recent search for a flat in Croydon and want to comment in gratitude for the support he provided me in that time. He took time to really understand my priorities and worked hard to match properties to these without push or pressure. Although in the end, a property that best suited me was on the market from another agent, I wanted to share this note of appreciation for the work Lewis did. He made my search significantly more productive and enjoyable.

Mike · 22 May 2026 · Michael Poole Middlesbrough

5/5

Google

Excellent experience with Charlotte yesterday at a property. She was extremely helpful in every way anticipating every question and getting the balance of offering friendly information and letting us get on with it ourselves just right

Claire · 21 May 2026 · Michael Poole Billingham

Agent replied · 4 June 2026

I'm glad to hear that you had a wonderful experience with Charlotte during your property visit! It's always great when someone is helpful and strikes the right balance between providing information and giving you space to explore. I hope the rest of your property search goes just as smoothly!

5/5

Google

We recently sold our house with Ewe Move and couldn’t be happier with the service we received. From the very beginning, we dealt mainly with John and Jack, with Jack handling the majority of our enquiries and communications. We chose Ewe Move because John was the only agent who truly understood and agreed with the value we expected for our home. Their competitive package was also a big factor, including free professional photography and a high-quality house tour, which gave potential buyers far more information upfront. We also really liked that there was no lengthy tie-in contract, along with their strong local reputation. After a difficult year of waiting (we unfortunately lost two previous buyers due to chain issues and other complications), Jack successfully sold our house three times, each time within a week and every time above the asking price. He was genuinely the reason we finally managed to sell and move on with our lives. Jack kept us fully updated with regular calls, gave us peace of mind when things felt stalled, and proactively chased progress on our behalf. His dedication and communication were outstanding. We genuinely have nothing negative to say, the service was brilliant from start to finish. A big thank you to Jack, John, and the entire Ewe Move team for all their hard work and support throughout the process. If you want a smooth, stress-free sale, I would highly recommend Ewe Move and pairing them with your own local solicitor.

M · 21 May 2026 · Michael Poole Redcar

Agent replied · 21 June 2026

Thanks very much for sharing this brilliant & detailed review. When it comes to selling houses, we appreciate that everyone's situation is different and offer a tailored & personalised service because of this. We love going above & beyond for all of our clients to secure them a result that they're happy with. Your kind comments about your experiences with us have really made our day. If you ever need our assistance in the future, then we're only ever at the end of the phone. Best wishes,

1/5

Google

We have our property up for sale via a different agent. Aspire are constantly sending spam letters, sometimes twice a week. I have requested they stop this and even messaged the manager directly. I am not considering using this company purely for their lack of respect and harassment.

Naomi · 21 May 2026 · Michael Poole Redcar

5/5

Google

I can’t thank Aspire enough for all their help and support throughout my new tenancy process. They have been professional, friendly, and incredibly helpful. A special thank you to Conor, who has truly gone above and beyond! He has been so supportive, approachable, and reassuring, always keeping me updated and helping with anything I needed quickly and efficiently. The whole process has felt so much easier thanks to his dedication and kindness. I’m really grateful for all of the support and would highly recommend this estate agents to anyone looking for excellent service.

Gemma · 21 May 2026 · Michael Poole Redcar

5/5

Google

Just completed and Aspire and especially Caroline have been brilliant from start to finish. Caroline was always on top of things, always available and made the whole process seemless! Can not recommend them enough!!

Wayne · 21 May 2026 · Michael Poole Redcar

5/5

Trustpilot

Great staff who got out property sold

Claire · 20 May 2026 · Michael Poole Redcar

5/5

Google

We have here in Canterbury since July 2024. I have assigned to maintenance team Countrywide where support and logging any maintenance needs, All the staff are very friendly and helpful. But there is one lady who has been the best so far soon as any issues for maintenance needs addressed well she on it straight away. We have the best landlord which helps. Thank you Catherine Picard for everything you do for us much appreciated. Please make sure your manager is aware how much you do for us

Elaine · 20 May 2026 · Michael Poole Coulby Newham

5/5

Google

Great service and communication. Jazmyn, Holly and Paul are all great and always a call away. Thanks

Jorge · 20 May 2026 · Michael Poole Coulby Newham

5/5

Google

I am very pleased with the staff at Mann who are always helpful, pleasant and get the job done!!

Isobel · 20 May 2026 · Michael Poole Coulby Newham

5/5

Google

Excellent service. Friendly staff

Fredy · 20 May 2026 · Michael Poole Redcar

Agent replied · 10 June 2026

Hello Fredy Thank you for your positive review, all the team really appreciate it. Kind Regards All the team at Kings Group Tottenham & Haringey

5/5

Google

Angela was great, very helpful and clear, we had issues with the conveyor and Angela couldn’t do enough, would highly recommend

Mike · 20 May 2026 · Michael Poole Billingham

Agent replied · 27 May 2026

Hi Mike, Thank you so much for your kind review and recommendation! We’re delighted to hear that Angela was so helpful and supportive throughout the process. We understand how stressful delays and issues during conveyancing can be, so it’s wonderful to know that Angela’s clear communication and proactive approach helped make things easier for you. She will be really pleased to receive your feedback. Thank you again for choosing Preston Baker, and we wish you all the very best for the future. Best regards, The Preston Baker Team

5/5

Google

An Estate Agent that doesn't feel like one! Angela has been efficient, knowledgeable, helpful and assisted us in understanding and getting to know the property without any over-the-top hard sell. Our view was as a purchaser, but I know I'd be happy with her services as a vendor too.

Sarah · 20 May 2026 · Michael Poole Billingham

Agent replied · 27 May 2026

Hi Sarah, Thank you so much for your wonderful review! We’re delighted to hear that your experience felt refreshingly different and that Angela’s knowledgeable and supportive approach made such a positive impression. Providing honest guidance without pressure is something we really value, so it’s fantastic to know this came across during your experience as a purchaser. Angela will be thrilled to receive your kind feedback. Thank you again for taking the time to share your experience, and we wish you all the very best in your new home. Best regards, The Preston Baker Team

5/5

Google

Big Thank you to Angela W, Very fast and professional service, we get our York dream house keys in 44 days { very fast }. Angela help us not only during process, but help resolve little issues after sales. Dennis and Lana

Dainis · 20 May 2026 · Michael Poole Billingham

Agent replied · 27 May 2026

Hi Dennis and Lana, Thank you for taking the time to share your experience, and what a fantastic result getting the keys to your dream home in just 44 days! That’s a great turnaround. Angela will be really pleased to hear your comments. It’s great to know she was able to support you not only through the purchase itself but also by stepping in to help resolve a few post-sale issues too. That ongoing care is something she takes real pride in. We really appreciate your kind words, and it’s brilliant to hear everything came together so positively for you both. Best wishes, The Preston Baker Team

5/5

Google

Angela sold my mums house which was a difficult time for me and my brother and we were reluctant to sell. However, Angela was very understanding and kind during and was very respectful in such a sensitive time. Thank you Angela.

P · 20 May 2026 · Michael Poole Billingham

Agent replied · 27 May 2026

Thank you so much for your kind review and for trusting Preston Baker during what we understand was a very difficult time for you and your brother. We’re so pleased to hear that Angela was able to support you with understanding, kindness, and sensitivity throughout the sale of your mum’s house. Thank you again for taking the time to share your experience, and we wish you and your family all the very best. Best regards, The Preston Baker Team

5/5

Google

Louise could not have provided us with a better service. The whole experience was an outstanding service from start to finish. Louise was professional, friendly, and always quick to respond to any questions. She made the whole process smooth and stress-free, with the house selling on the second day! I’d highly recommend Louise to anyone buying or selling a home.

Stephanie · 20 May 2026 · Michael Poole Billingham

5/5

Trustpilot

Outstanding service

We viewed and purchased a house through Michael Poole in Nunthorpe. Having viewed many houses and dealt with different Estate Agents Michael Poole were by far the best. Tracy was exceptional. It was a pleasure to work with someone who was very experienced, knowledgeable, pleasant, respectful and went above and beyond to make the process go through quickly and smoothly. I can’t praise Tracy highly enough. Would highly recommend using the team at Michael Poole Nunthorpe.

Natalie · 19 May 2026 · Michael Poole Yarm

5/5

Google

Louise could not have provided us with a better service. The whole experience was an outstanding service from start to finish. Louise was professional, friendly, and always quick to respond to any questions. She made the whole process smooth and stress-free, with the house selling on the second day! I’d highly recommend Louise to anyone buying or selling a home.

Stephanie · 18 May 2026 · Michael Poole Redcar

5/5

Google

As a purchaser, a very friendly, helpful, caring team in the heart of Battle

Jack · 18 May 2026 · Michael Poole Ingleby Barwick

Agent replied · 8 June 2026

Thank you Jack for your kind words! We look forward to having you in the town more often!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Michael Poole

Which Michael Poole office has the most reviews?

Ingleby Barwick has the most, with 1,266 reviews rated 4.7 out of 5, followed by Billingham with 1,125.

Where are the Michael Poole offices?

The seven Michael Poole offices, by town:

  • Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
  • Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
  • Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
  • Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
  • Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
  • Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
  • Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
What do sellers say about Michael Poole?

9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."

What do landlords say about Michael Poole?

5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."

Has Michael Poole won any awards?

Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.

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