5/5
GoogleRating only, no written review.
Agent replied · 24 March 2026
Thank you, Jennifer :)
Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
Michael Poole estate agents in Ingleby Barwick, Billingham, Redcar and 7 more
★★★★★
5,392 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
20
Reviews on The Trusted Agent
All 12 offices
247
Reviews on Trustpilot
Business-wide
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers9 reviews
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Buyers2 reviews
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
Landlords5 reviews
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Our offices
Michael Poole's 12 offices, most reviewed first. Each has its own page.
- Michael Poole Ingleby BarwickMyton Park, Myton Road, TS17 0WA1,268 reviews · 981 on Google (4.7)36 in the last 90 days
- Michael Poole Billingham10 Town Square, TS23 2LY1,128 reviews · 843 on Google (4.8)38 in the last 90 days
- Michael Poole Redcar30-33 Station Road, TS10 1AG1,091 reviews · 810 on Google (4.8)34 in the last 90 days
- Michael Poole Middlesbrough64 - 66 Borough Road, TS1 2JH897 reviews · 615 on Google (4.5)30 in the last 90 days
- Michael Poole Nunthorpe95 Guisborough Road, TS7 0JS859 reviews · 573 on Google (4.6)44 in the last 90 days
- Michael Poole Yarm59 High Street, Yarm, TS15 9BH, TS15 9BH589 reviews · 296 on Google (4.9)41 in the last 90 days
- Michael Poole Yarm (59 High Street)59 High Street, TS15 9BH437 reviews · 208 on Google (4.9)37 in the last 90 days
- Michael Poole StocktonHigh Street, TS18 1SP409 reviews · 170 on Google (4.9)39 in the last 90 days
- Michael Poole Eston129 High Street, TS6 9JD401 reviews · 201 on Google (4.8)31 in the last 90 days
- Michael Poole Coulby NewhamUnit E Parkway Centre, TS8 0TJ389 reviews · 107 on Google (4.7)30 in the last 90 days
- Michael Poole Middlesbrough (64-66 Borough Road)64-66 Borough Road, TS1 2JH383 reviews · 151 on Google (4.1)26 in the last 90 days
- Michael Poole Guisborough10 Chaloner Street, TS14 6QD317 reviews · 118 on Google (4.8)34 in the last 90 days
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Michael Poole office
Newest first, from every platform, with the office each review is about. First names only.
Google2/5
GoogleDifficult to access
Agent replied
Hi Dorothy, I apologise. I'll look into this with the team to understand what has happened.
5/5
GoogleFantastic, very helpful, used several times in the past,
Agent replied
Thank you, Kendra! :)
1/5
GoogleRating only, no written review.
Agent replied
Hi Ben, please could you email our customer service team at customerservices@michaelpoole.co.uk
5/5
GoogleRating only, no written review.
Agent replied
Thank you, Paul :)
5/5
GoogleRating only, no written review.
3/5
GoogleNice staff.
Agent replied
Hi Margaret, thank you so much. Is there anyway that we could have made this 5 star for you?
5/5
GoogleGood estate agents with good communication
Agent replied
Thank you, Jean :)
5/5
GoogleVery efficient, good customer service
5/5
GoogleExcellent communication throughout buying process recommend
Agent replied
Thank you :D
5/5
GoogleFriendly and helpful, we dealt with Debbie, who organised the logistics of renting our flat out. Thank you.
Agent replied
Thank you, Angela :D
1/5
GoogleBeen trying to book an appointment for a house valuation for over a week now. Nothing. Left messages rang 7 times. Spoke to Ashleigh. Still nothing. Its with a heavy heart I now have to seek a professional agen.
Agent replied
Hi Mark, I apologise for this issue. I will be looking into this with the team.
4/5
GoogleThank you Michael Poole Redcar, you have provided a friendly and professional service during the sale of my mother’s house. You were responsive and reassuring at the right moments!
Agent replied · 30 July 2023
You are more than welcome, Rosalyn. Thank you for taking the time to leave us this review; it means so much!
5/5
GoogleRating only, no written review.
Agent replied
Thank you, Will!
5/5
GoogleRating only, no written review.
Agent replied
Thank you, Perry!
5/5
GoogleExcellent service from start to finish, great communication all the way. Thanks Gill
Agent replied
Hi Nick, thank you so much for your lovely comments :)
5/5
GoogleRating only, no written review.
Agent replied · 6 February 2024
Thank you, Ronnie!
1/5
GoogleUnhelpful, rude staff member with no sensitivity and a stick up her bottom. Not a shred of customer service skills and a terrible attitude. She needs to check how she is talks to people.
Agent replied · 6 February 2024
Hi Robyn, I am sorry to hear about your recent experience. I've made management aware of this review.
5/5
GoogleNick was incredibly helpful, really responsive and great at keeping us up to date. Highly recommended.PositiveResponsiveness, Professionalism
Agent replied · 10 January 2025
Thank you so much, Sarah :)
5/5
GoogleExactly what you want from an estate agent. Clear communication, keeping you up to date and answering any queries you have quickly and accurately. Everything was easy and there were no unnecessary phone calls or hassles. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 9 December 2024
We really appreciate this, Jack! Thank you :)
5/5
GoogleExactly what you want from an estate agent. Clear communication, keeping you up to date and answering any queries you have quickly and accurately. Everything was easy and there were no unnecessary phone calls or hassles. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 23 November 2024
We really appreciate this, Jack! Thank you :)
1/5
GooglePoor
Agent replied
Hi Steven, I am sorry to hear that your experience was not up to standard. Could you please send an email to customerservices@michaelpoole.co.uk and we can look into this further with management.
1/5
TrustpilotWhere do I start
Where do I start! I thought I was been pursued by bailiffs than an estate agent! Very pressured forceful, threatening way of sales and very very unprofessional! The property and Lettings market is moving fast paced because of these pressured and harassed agents! These people have no consideration that moving home and choosing a home is the biggest decision anyone will ever make! These sharks need to give tenants, and buyers breathing space and consideration that potential clients have busy work lifes and can not always respond to they pressured deadlines! Made by who ever the agent is!!! Unbelievable poor poor experience with pooles! Shame on you!
Agent replied · 21 March 2024
Hi Tina, I'm terribly sorry to hear about your recent experience with Michael Poole. Could I please ask for a bit more information so I can circulate this to management. Could you let me know which branch you dealt with? Thank you,ChloeMichael Poole Estate & Lettings Agents
5/5
GoogleHave recently moved house, both selling and buying through Michael Poole in Yarm. Was very please with the professionalism from those involved, namely Derek and Gill. Wouldn't hesitate to recommend.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 9 November 2024
Thank you so much for your lovely review, Alex :)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Michael Poole
Which Michael Poole office has the most reviews?
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
Where are the Michael Poole offices?
The 12 Michael Poole offices, by town:
- Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
- Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
- Eston: 129 High Street, Eston, Middlesbrough, TS6 9JD
- Guisborough: 10 Chaloner Street, Guisborough, TS14 6QD
- Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
- Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
- Middlesbrough (64-66 Borough Road): 64-66 Borough Road, Middlesbrough, TS1 2JH
- Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
- Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
- Stockton: High Street, Stockton, TS18 1SP
- Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
- Yarm (59 High Street): 59 High Street, Yarm, TS15 9BH
What do sellers say about Michael Poole?
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
What do landlords say about Michael Poole?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
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Send Michael Poole a message.
