Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
★★★★★
5,391 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,391 reviews on four platforms, rated 4.7 out of 5 overall.
5,066
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
20
Reviews on The Trusted Agent
All 12 offices
247
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's 12 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAlthough the house had to be sold under sad circumstances for my mum, Michael Poole were friendly, efficient and helped smooth the legal path and any delays very professionally to keep the wheels turning in this uncertain time. Thank you, …
Thank you so much for your lovely review!
5/5
GoogleUsed Michael Poole to purchase our new property (not yet completed) and it has been such a smooth process. Gillian has been easy to contact via email when needed and always happy to …
You're more than welcome, Toni. Thank you for your kind review, it means so much!
5/5
GoogleAs a first time buyer thought it was going to be a nightmare but Gill helped and advised me all the way. Yes there were some difficult issues but knowing Gill was at hand she got them sorted and kept me calm. She is very professional and …
Thank you so much! This was so lovely to read.
5/5
GoogleHaving had no success between 2018 - 2019 with a local estate agent we commissioned Michael Poole to sell our home February 2020. Through to November we had a range of viewings an eventually secured a buyer . we have now settled into our …
Thank you so much, Peter! We really appreciate you taking the time to leave us this review
5/5
GoogleReally good marketing campaign. Our house had previously been listed with another agent and had very little interest in 3 months, within a month of switching to Michael Poole we had an asking price offer. Selling process was smooth …
We are happy to hear this, Mandy. Thank you so much.
5/5
GoogleThis is the second time this year I've dealt with Michael Pooles Billingham office, the first time to sell a loved ones home after his passing, this time under happier circumstances buying my first home by myself! Such friendly people who …
Thank you so much, Debi. We wish you all the happiness in your first home!
5/5
GoogleCan’t recommend michael poole @ eston enough, Ashley & team, friendly & efficient never stopped trying for us even in todays uncertain times. We have bought our new and finally sold our old house after trying for years with competitors and …
Thank you so much - this really means a lot. Happy new home to you all!
5/5
GoogleCan't thank Ashley enough for all the help she gave us during the selling of our house and the purchasing of our new home And Iust not forget the newby Anna, thought I was booking a holiday when she answered the phone 😄😄 …
We love this, Brian. Thank you so much for leaving this review for us.
1/5
GoogleAssoulutley disgusting service from this estate agent they leave tennents without hot water for days Property unsecure with broken locks as their exuse is they are busy ant their …
Hi Karen, I apologise for your recent experience. I will be looking into this with the branch and head office to ensure that this is dealt with accordingly.
5/5
GoogleI would 100% recommend using Michael Poole in Eston as the service I have received has been excellent. Dean was brilliant at discussing my options, the selling price and taking photos of my home and then Ashley has handled everything else …
5/5
GoogleI would 100% recommend Michael Poole in Eston. Ashley is lovely, reliable and does what she says she will do. I have dealt with many other Estate Agents who fob you off and blame other people for the delay in the purchase or the sale, but …
Thank you so much for your kind words, Tracey. We appreciate you taking the time to leave this review for us!
5/5
GoogleWe couldn’t have asked for a more friendly, professional and timely service from Victoria and Vicki. A great team effort dealing with our sale and purchase and both were always on …
Thank you so much, Amy. This is lovely to read. We really appreciate you taking the time to leave this for us.
5/5
GoogleExcellent service received throughout the whole sales process. Our property was valued, photographed, marketed and sold within a week. …
Thank you for taking the time to leave us this lovely review, Andrew! We really appreciate it
5/5
GoogleI couldn’t recommend Michael Poole enough! Victoria and Vicki at Nunthorpe constantly went out of their way to help and support with the selling of my property and the buying of my new one. They kept me up to date and well informed of any …
Thank you so much, Joanne! This was so lovely to read.
5/5
GoogleThe whole team have been extremely professional, friendly, helpful and honest from the outset. Very easy to communicate with and very quick to reply to emails and any unanswered calls. …
Thank you so much for your lovely review, Mark. We really appreciate you taking the time to leave this for us.
5/5
GoogleWe just completed on the sale of our house, filled with the usual ups and downs that are part of the process. Both Vicki and Victoria maintained a friendly, positive attitude throughout which made the whole experience much less stressful! …
Thank you so much, Lisa! This was so lovely to read.
5/5
GoogleWe've had excellent customer service from Vicki since the moment we arranged to view the house that we're now in the process of buying. Vicki has responded promptly to all correspondence and has been friendly and proactive in helping to …
Thank you so much, Lisa; happy new home to you. We love reading comments like this. Thank you again for leaving us this review, it means so much!
5/5
GoogleWe bought our house with Michael Poole and have nothing but praise for how warm, welcoming, proactive and helpful the service was; particularly from Vicki, who was amazing from start to finish. Her friendly, honest and reliable support made …
Thank you, Peter. We loved being able to help you secure your forever home!
5/5
GoogleI bought my first Buy to Let property through the Michael Poole Redcar branch. The sales staff were absolutely fantastic. We were then put in touch with Danielle in the Lettings department, who helped us set up our tenancy on a fully …
5/5
GoogleBusiest time in the history of estate agents but these professionals make the effort of coming back to inquiries and negotiations. …
Thank you so much, Sean. This is such a lovely review!
5/5
GoogleWe’re currently selling our home , after trying a few different company’s that just didn’t seem to be replying to us , we tried Michael Poole . They replied quickly and came straight round gave us a value that we were happy with and the …
Such a great review!! Thank you so much, Daniel :)
5/5
GoogleThese guys are the best! Nothing is too much trouble, they've kept me updated at every step of the way and are always friendly and helpful. I particularly like that there is the option of in-house conveyancing - all very reasonably priced …
Thank you for your lovely review, Mandi!
5/5
GoogleEmma and the team were on the end of the phone through the entire process for us. Going well above and beyond to help me complete sale and purchase. Even involved in help with Solicitor communication. Cannot recommend highly enough. …
Thank you, Dean! We loved reading this. We appreciate you taking the time to write this for us.
5/5
GoogleSo far from initial contact to house on the market everyone I have dealt with have been friendly/professional/informative/knowledgeable. Fran, Chris & Emma. Other estate agents have possibly cheaper fees but you get what you pay for with …
Thank you so much, Joanne! This kind of feedback is exactly why we love doing what we do.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
The 12 Michael Poole offices, by town:
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
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